I was on the phone with a team member and he was very nice, sorry for hanging up before you were done speaking. Friendly communication and customer service. read more

i came here for the first time with my friends and the employee seemed a bit annoyed when i was at the register. i bought one of the bracelets in the front and my friend got one for herself aswell. it was 7, almost 8 dollars but i like it so its fine read more

Zumiez - item bought from zumiez - Sports Wear Near Me - Arcadia, California

I'm not usually a Zumiez guy but this store had an amazing selection of stuff and a gentleman named Gabriel was extremely helpful and had a great attitude. Answered all my questions and knew what he was talking about. I actually broke a rule(not allowed to step on the boards) and I didn't know but he let me know in a way that was not aggressive and was understanding. read more

The girls working the front desk are in incredibly rude. They were eating their lunch with my merchandise on the register. She rolled her eyes at me multiple times and had the worst customer service. I will never go back. I would say this is the worst experience ive ever had in a retail store. read more

The girls working there have so much attitude. I felt the racism. A lot of discriminatio, I felt watched and very uncomfortable. If you plan on having a shopping day, DO NOT go here. read more

Big corp skate/surf lifestyle chain store. Not the cheapest but we needed a board in a pinch. Ordered online at night and it was ready the next day less than 12hrs later. Awesome customer service. They offered to build the board on the spot. Covid precautions in place. Near the food court and Paris Baguette. read more

Zumiez - Sports Wear Near Me - Arcadia, California

If you do the 4/$125 make sure you don't add additional items because they'll charge the more expensive items. I had gotten 2 pants $69 and 2 tees. I initially had 1 sweater when the employee told me I could get another sweater and it would be 50% off from the other sweater. We'll come to find out, they charged me the 2 most expensive items at full price because they say it's mixed and match. If I would've done 2 separate transactions, I would've saved about $30. What a scam!!!! read more

Went into Zumiez today and Gabriel immediately greeted us and pointed us in the direction of what we were looking for. When they didn't have exactly what we wanted, he even suggested another store at the mall that might have what we wanted and gave us directions on how to get there. He was so sweet and helpful, we're so glad we stopped by! read more

The women that work there today, on April 10th, 2022, at 7:30pm have a horrible attitude as well as no experience on putting grip tape. They told me trucks were $25, but when I went to pay, it said 25 each, which she didn't state. As a female skater myself, I was appalled knowing posers are putting together skateboards. I wanted my 11yr niece to see how to put grip tape on, but I told her to completely disregard what she was doing. The girl in pony tails who thinks she's cute couldn't have rolled her eyes any further to the back of her head, just because I was asking questions. You work at Zumiez, not at Macy's. Like wow ladies, what a way to make us females look dumb, and unprofessional. If your going to work at a skate shop at least know what you're doing. You can really hurt someone if you mishandle skateboard equipment. read more

Zumiez - Terrible grip tape - Sports Wear Near Me - Arcadia, California

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Really helpful people, they helped me in the process and it was great to see so much help from Chris and Noehmy. Will definitely comeback soon and hope they are there again. read more

Chelsea did a re-grip on my longboard and I must say it's pretty sick. I've had a few boards done here and she and the guys here always does an amazing job. Friendly service and super chill vibe make Zumiez my go to place for all my skate needs! read more

Zumiez - Longboard regrip - Sports Wear Near Me - Arcadia, California

My daughter's first skateboard!! Thank you Chelsea for your time and patience in explaining to us how this all works read more

Zumiez - Sports Wear Near Me - Arcadia, California

Service was good from young man. Checking out woman helped. Music in that store is so LOUD it was difficult to hear woman speaking to me. Someone with a hearing deficiency it's even worse. Mentioned it to woman for anyone that is in same situation but she really didn't seem to care. read more

Hello to Whom ever the closing store manger was Cashier: BC1029 and her employees on February 9th 7:30-8, the girl with the short black bangs and white male with blonde hair absolutely RUDE! i was misled with some information about eating in the store or having food or drinks, i checked before even walking into the store if yall had a no eating or drinking sign in front of the store because i was simply hungry and still wanted to shop, there was NO sign and still isn't a sign, as i am checking out I took a bite from my pretzel thinking it was ok but obviously not as the white male told me i couldn't eat in there, then turn to her laugh and tell me the food court is right in front of me was rude and wrong, they embarrassed me then so just made me lose my appetite for a terrible joke, horrible customer service because you guys as well WATCHED me walk in with all my food. if you're gonna tell people that and embarrass them as well they for sure don't need a job and too at least have a no eating or drinking sign like other stores do. hope you guys fix this! read more

4 for 120$ signs all of over the store for the empyre pants and we confirm with sari and mindy who work there that it's 4 pants for 120 dollars right? They say yes. So we go on to try on different colors and walk to the register with 4 pairs only for the cashier to roll her eyes and say "mmm no they are not 4 for 120$, I don't know who told you that" we tell her everyone and refuse to honor the deal. If you don't like your job why are you working there!! Drop the attitude! Never shop here. read more

Mindy is the best zumiez worker she saved my life. When i walked in choking on food, she sprung into action and saved me from a tater tot, so I bought a skateboard necklace and left this review cuz she's the goat read more

If I could give negative stars, I would. I came here on Friday with two of my friends to browse around the store with the intention of making purchases. There was only one lady working there but then some other guy came back from a break or something. The lady working there (I think her name started with a C) was completely and utterly rude, pestering me and my friends around the whole store. I will never ever buy anything from this place. Sorry if you're having a crappy day but thats not your customers fault. read more

NEGATIVE STARS IF I COULD! the customer service sucks! Employees don't know where things are located in the store, and the manager is extremely rude! she looks down on customers (what the hell... right?) and doesn't treat the other employees right. She was actually treating them like her little servants. Then she practically barked at me for asking for some help. don't know if she was pms-ing but it's not my problem so i left the store PRONTO. read more

The only reason i gave it a one star is because i can't give it 0 stars. Worst customer service i have ever received in my life by Chelsea. I haven't stepped foot into this store ever since i was humiliated! I told all my friends about my incident and will continue to tell everyone to stay away from this shitty ass customer service store. read more

The store is cleaner than most zumies I go to. They have a sale buy one get one 50% of which is not that good of a sale to me. Only have snowboard boots read more

Zumiez - Sports Wear Near Me - Arcadia, California

Really bad customer service. The workers did not acknowledge me nor my girlfriend when we walked in the store. The only time one worker interacted with us is when i picked up an item from the front counter. After he saw, he said "hey" then stared us down when my girlfriend and i were looking at stickers and wallets. I decided not to purchase one item so i told my girlfriend to return the item where it was placed. When we turned around one worker was sitting on the counter staring at us while one workers was already behind the register. My girlfriend held the item while trying to retrieve her wallet from her bag since we wanted to pay and leave. I felt them staring at us as if we were stealing so i took the item from my girlfriends hand while she was getting her wallet. I felt a bad vibe at this store. I hate when workers accuse customers of stealing when we were clearly not. read more

This is a great store and I never had a problem until today. As soon as I walk in, this employee with a sparkly mask has directed her attention towards me and my friends. As we are minding our business, we just feel very uncomfortable with having her walk near us as if we would be stealing things. As we are leaving, one of our friends forgets to put back a shirt. Keep in mind, he is still in the store, and he hasn't walked out yet. As he goes on back to put it away, the employee with the sparkly mask asks for the shirt in a rude attitude and then assumes that he was going to steal it. We were so confused to what happened and unlike her, we decided to be mature about it and let her think she was right. We politely walked away instead of causing drama and as we were walking, she gave us a glare as well. There's no point for causing drama over something like that but her attitude really pissed me off and I think that someone like her shouldn't be working there. Thank you for your time. read more

I came to Arcadia to shop with my girlfriend a few weeks ago. As we walk in, there was this girls standing there with her arms folded and a deathly stare on her face. I came to the store in jeans that day and my girlfriend ask me to try on one of those tanktops that you would see at an Active store. I then opened the door to show my girlfriend how I looked (she said i looked cool :D) but then out of no where that same girl goes "are you going to wear it in that? that tanktop doesn't go with jeans". Both my girlfriend and I were shocked that she said that, but I laughed it off to prevent an awkward situation. As I continued to browse the store, I decided I wanted to buy a belt. I started to put the belt in my beltloops to see if it fit correctly. She then walked up to me and said "are you going to buy or just try it on?" Then I took it off and she snatched the belt way from me. This lady was seriously whack to have come up to me and input her own opinions and to snap at customers. I don't think I'll ever buy anything from here again. read more

My son loves shopping here and we always experienced great service. Hence why I recommended my brother to send my son a giftcard specifically from this brand for his birthday. When we go to check out, the giftcard cannot be processed. The cashier showed no empathy and did not offer to call customer service on my behalf to resolve the issue. I had to call myself and giftcard services were absolutely no help. They were not able to determine whether the giftcard was swiped or used electronically. Yet, they stated the giftcard was noted as "lost." What? What kind of notes is that? They offered no solutions nor did anyone at both the corporate and field level seem to care. What a way to celebrate my son's birthday. read more

I ordered the item buy one get 1 50% off for pick up at store... when i went to the store to pick up the items, there's only one item ready...and they cant even explain what happened.. so they need to ship the other item... read more

Customer service is bad most of the time. One time had an employee ask to see my girlfriends purse because he was so sure we stole something. Another trip we returned an online order for an exchange and the first thing the kid asked was if the returns were stolen. Then they followed us around the store while we were shopping. Totally ridiculous. We always spend a good amount of hard earned cash here and for children employees to treat customers like that is very stupid. Don't hesitate to call corporate office and complain. read more

They were very rude and accused us for stealing when we didn't want to buy an item because we put in back on a shelf and left it there Woman with long hair and tattoos on both arms with a hat kicked us out for no reason when we where just looking around read more

Vetoe and Chelsea were very friendly and helpful when I had questions at their store!

Really bad customer service out of 3 guys that were working only one offered help think he's name was angel or something started with A...i was waiting in line to buy 2 shirts the guy at register was "helping " this group of people who seemed to be his friends and was talking instead of working I waited for about 2 mins then threw shirt and left worst place to shop don't waste your time read more

Mike did an excellent job assisting me! I was looking for a particular item and he went threw the trouble of getting me the item from the back. The place was busy but it wasn't a problem for Mike! This will be my daily stopper from now on! 5 star service. read more

Got accused of stealing after spending about $100 at the store ,customer service was awful.Chelsea I believe who is the manager was absolutely rude and discriminated me by accusing me .I will NEVER shop here again read more

Husband and son went in there to look for shoes and the man with the anchor tattoo on his face was super sarcastic and a jerk when they asked for help. You guys are a clothing store, not a group of hand picked professionals. read more

The guys here are great, very helpful. Look for trevor, he's great! Spotted me some change when I was short

How was costumer service for you? it was bad for me. there was a guy with long hair and a hat that was opening up the store, when a man came up to him to ask him to shop (the man didn't speak much english). the guy then said we don't open till 11:00 very rudely and the man said we have to go to the airport soon is there anyway we can come in, the guy said that doesn't matter you still can't shop. i found that very disgusting and disrespectful of him, if you want to tell someone that they can't shop yet do it politely especially if they don't speak much english. i hope someone sees this and shows him what to do better next time. also following up on my last review the guy said they opened at 11:00 and he left at about 10:45 to go who knows where and didn't come back till a few minutes after 11:00 read more

I love going here so much this is wear i go to get my honey gear and the employees are super nice and helpful

Look all I did was try to come in there and return some stuff because I found better deal and designs I like. I bought them went home and tried it all at my house. 2 hats 2 socks and 1 T.shirt. I'm not gonna embarrass the guy. Anyway he ask me if I wore all these? I look at him and thought he was joking. I bought these for a reason. To wear them. I don't need to be instigated when returning products. Just tell me what it is. everything was pretty much original besides the fact I tried it at home. And one sock for one day. I through everything included hat into dryer because it had dog hair all over it. I didn't think I was gonna get denied for wanting to return items I no longer wanted . Bought only on Friday. My house doesn't have Ac also so trying them on and sweating was a bad idea. I didn't like the fact that I'm a paying customer wanting a return and I get instigated like an open murder case. Anyway I'm never coming to this zumiez again. The one is West Covina and Glendale are way better. Even with customer service. Hey if one or two items are not returnable then tell me. He didn't return the whole thing. read more

Most of the workers here seem to think they're the shit or something. My friends and I were given attitude when asking for help . Would not come here again. read more

Out of the dozen Zumiez store that I've been to. I have to say this store has the least friendly staff, except for the gal. No one offered help. I approached one of the employees with a question, his response was "Sup?". The guy cashier acts like he hates his job and all customers. read more