I find that 90% of the time, Zooom has the best quote price for jobs I need printed. Fast responses. Quality printing. East pickup and automated checkout process. My only issue, which is minor, is that they have no pickup beyond 5PM. I can usually make it in earlier, but it just means the next day versus same day as notified pickup. read more

Fast, nice quality, and very reasonable. Service I requested was received. Would recommend.

I am a digital and offset commercial printing broker. I have brought clients' jobs to Zooom since 2010. During that time I have done almost 100 jobs with Zooom, which is more than I have done with any other individual printer. Sometimes Zooom is slammed, which means I don't get my estimates as fast as I'd like, but if I call and give Zooom priorities for individual estimates, I always get a quick response. This makes me feel like my business is important to Zooom. My print brokering clients consistently come back to me and express their satisfaction with Zooom's quality and their pricing, which is almost always lower than the competition. The very few times there have been quality issues (the lamination on a book cover that was peeling off, for instance), Zooom has immediately remedied the problem if it was their doing. If it was my client's responsibility, Zooom has even provided a more than fair reprint price. The price and quality speak volumes. I will continue to give Zoom work to bid on and jobs to print. read more

Zooom is awesome! I came here for the first time recently for a very last minute work project. This is something that should have been sent to a large commercial printer weeks in advance, but I was only given 3 days to make it happen. Not only did Zooom come through in the clutch, but they did an absolutely AMAZING job. I was floored with the quality of the finished product. Every interaction I had was positive and I can't wait to work with them again! read more

I have been working with Zooom Printing for over 6+ years as of 2015. I began working with them early on in my career after several difficult experiences with other local printers. Like one of the other reviewers, I was repeatedly told to check into Zooom after hearing of my issues. However, my experience was nothing like theirs. I sent along some invoices to Zooom and asked them if they could provide a quote so I could compare. The quotes came back substantially lower than I paid so I decided to give them a shot. Now, 6+ years later, I'm still with Zooom and they have essentially become family to me. I think that the fact that it has been this long should be a testament to their service. Throughout my years working with them, I have always had a great experience. That's not to say that there hasn't been an issue here and there. But, in every instance, they have taken care of the problem if it was an issue on their end - and they've helped me to sort through the issue if the problem was on mine. And NEVER, never have I had an experience in which I felt like they weren't looking out for myself and the success of my business. Being a small business owner with essentially one employee (me) means that the relationship that's been built between us can't really have a price put on it. For these reasons and many more, I'm confused by the one-star reviews that have been left for them. My suspicion, as with any situation such as this, is that the customers themselves had their own practices and personalities that simply didn't mesh with Zooom. Ben Rossi is an extremely hard working business owner - he is not going to hold your hand and give you warm milk before your nap - he's simply not the touchy-feely type. But he has ALWAYS been accountable for the work he produces and made sure the job isn't done until It's right. Ben gives of himself as much as he is given. So essentially; if you're professional and courteous - so is he. If you're a disrespectful and unprofessional twit - he won't stand for it. I'm perfectly fine with that arrangement. My ONLY product is paper-based and Zooom has been an essential part of my businesses continued growth and success. I would highly recommend you give them a call. read more

We use Zooom at work all the time for their efficiency and quick turn around plus we can't find a better price! They are our favorite hands down!! read more

I had the absolute worst customer service experience of my life with Zooom. I was doing a print job with them that had a sensitive deadline. From the moment that I gave them the job, I communicated that the deadline must be met, and checked in periodically to confirm that everything was on track to meet it. Throughout the process, they assured me that everything was fine. Then, at 5pm on the day that the job was supposed to ship out, they contacted me to say that the deadline was "not happening." No apology was offered. When I called the owner to pursue the matter, he immediately became defensive and tried to blame the problem on me. Within moments, he was shouting personal insults at me and screaming "I don't care!" when I told him that this was an unacceptable way to do business. Needless to say, I missed my deadline (and lost a customer as a result). Never at any point did I receive an apology for the atrocious way that I was treated. Zooom's prices may be affordable, but the callous way that the owner treats their clients is simply not worth it. Avoid at all costs. read more

Zooom Printing really is the best of the best; JoAnn and the team go way above and beyond to produce superior quality, and they always have fantastic ideas for their clients. They are not just a print company, they are a solution company. You are smart to hire ZOOOM for your next print job. read more

I run a small business, and as any small business owner knows, I am always running behind schedule and always on a tight budget. I'm consistently impressed with these folks. Specifically... -A helpful, accessible, and friendly staff. I'm never left wondering if my job is actually happening on schedule. -Quick turnaround. -Useful feedback on artwork and proofs, with concrete suggestions when things don't look as good as they could. -Very reasonable prices, and actually cheaper than the online "discount" shops I've worked with in the past. -Goal-oriented suggestions when I have an idea and just haven't scoped it out properly. In Richmond, we support our local businesses, and often pay a premium while making sacrifices to do so. With Zooom Printing, I've not had to sacrifice anything. Quite the contrary, I get top notch printing done quick, cheap, consistently, and locally. They've saved my ass a handful of times! Love these guys! read more

I've given them several orders and for the most part they are very responsive and turn around jobs very quickly. Their quality of work is excellent. The color comes out perfectly and they are helpful with familiarizing you with items. With a couple of orders though, I've had issues with getting a response about a quote. I've only worked through one person so perhaps she leaves the office regularly, although an automatic response would be nice. Other than that, I'm impressed with the price and quality. read more

Huge help and saved the day again!! These guys are the real deal, honest and really will work with you. There is a reason I have been a client of Zooom for 10+ years. I was just like the 2 other customers in Zooom this day, we all wanted jobs done ASAP. Everyone seemed to have a crazy deadline and I was no exception. I had done to basic layout and had some of the setup but Zooom really polished things up and I was very happy with the proof and the turn around. I feel for these guys because every job customer job seems to be a "hair on fire" need it now deadline and they always have come through for me. While I was being helped I could see that one of the clients had a hand drawing with some pictures, that looked like they were cut out of a magazine, and wanted a professional handout, like immediately. I am sure that Zooom made that turd shine but the guy wanted the digital design, setup, proof and the job printed all in the same day. I am guessing that some of the 1 star yelp reviews may be similar to these types of clients. These guys are the real deal, honest and really will work with you. There is a reason I have been a client of Zooom for 10+ years. read more

Zooom is consistently great to work with. I have worked with them on a variety of projects ranging from simple digitally printed postcards to oversized point-of-display signage. They are helpful during the estimation and spec building part of the process often suggesting better materials or solutions. An open dialogue during project planning always makes my job easier and the good results. Sometimes the dialogue has led to specs that are better for the environment and for our budget. I aim to give reasonable deadlines but that doesn't always happen and the folks at Zooom always turn jobs around quickly and often sooner than I hoped. If you want affordable pricing, a helpful friendly staff and quality craftsmanship, try them out. read more

Zoom Printing is my go-to print shop. They have excellent print quality at great prices.

We love Zooom! Great quality, reliably good pricing, good turn-around, wonderful customer service... Everything a non-profit could ask for in a printer. read more

Zooom is my go to print shop and has been for the past 5 years. I am a graphic designer and do most of my client's printing with them. They are quick to respond to estimate requests, usually within 24 hours. They provide excellent quality printing and the prices are affordable for small business owners. read more

When looking for a printer to handle our project, countless people told us to head to Zooom. After dealing with them I can sincerely not understand why. We had to beg for weeks to get a quote, we were given misinformation about the process (leading to a delivery date over a week past our original, desired delivery date), no communication about the fact that our job wouldn't be ready by the desired date (it was only when I called the day before we were planning on picking it up that I was told it wouldn't be ready for another week...even though all of the proof documents I had signed off on still stated desired delivery date), there was no show of willingness to take responsibility when poor practices or errors on their part were pointed out, and absolutely no effort to try to keep us as customers after the experience. I'm stumped at how someone can stay in business with customer service this poor. Just stumped. read more