This will be a short review due to the fact that I had visited this restaurant about a year ago. What I remember was that the food was very fresh and tasted very good. The hamburger was very tasty and the fries were fresh and hot. I also remember that the portions were a little small. The hamburger patty was fairly thin. Not quite as thin as McDonald's, but thin. If you want a tasty burger, but not too hungry, this will be a good place. I had to wait a little, not too long, I believe they make the burgers to order. Inside, is your typical hamburger joint. And it was clean. I would definitely give it five stars if the burgers were a little thicker. read more

Very straightforward ordering experience at the drive through. There wasn't a seventeen year old staring into space and asking me a half dozen times if I "ordered on the app?" Great customer service. Delicious food. Don't change a thing. read more

Zips is truly a staple of the Pacific Northwest. These bad reviews are not accurate! I love Zips and this location never falls short. The burgers are always fresh with a soft bun, fries are hot & tasty, and they have a great extensive menu. The workers are always kind. It may be a little expensive, but it's worth it and they always have specials. Dining area is cozy & clean! I have never been disappointed. read more

it kinda tastes like school food and it's cheap still better than dicks burgers. some of them close their dining room at 5pm and only do drive through i don't know why but they must have been robbed a few times if they only serve people from 12-5pm read more

I like this location on the one ways. They have Longhorn BBQ sauce which I like better on the Wrangler than other locations that use a different bbq sauce. Their service is fast and friendly. They seem to check the orders to make sure you receive what you ordered. read more

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Brutal reviews here, damn. I went in for a couple of post-workout double cheeseburgers and they were excellent. Hot, cheese was melted, everything good. I still think they put a little too much ketchup on the lower bun, and the pickles are spongy, but whatever. For Zip's cheeseburgers, they were perfect. It was $13 something for the pair, so not cheap, but worth it. I would have dined in, but their lobby was closed. Service was prompt and friendly. I was mildly confused by the drive-in entrance at the corner of the parking lot on the west side. I'm used to the drive-ins that go behind the restaurant. Anyway, despite the poor reviews, this has been my best experience at Zip's since I moved here a couple months ago. I like Zip's because it's local. Small-scale burger chains like this are rare and should be supported over national chains whenever possible. p.s. What is it with Spokane and Hunt's ketchup? Do I seriously have to go to McDonald's to get Heinz? read more

Not on Yelp to go after places.. I know you get what you pay for.. but uh.. this 'food' left me quite Ill. Had me thinking I might be lactose-intolerant. Theories here are based on how my guts responded. Also, this is the third and least graphic version of the review. The risk/reward is not there. Try another location. Or just get the horse meat at Taco Bell. read more

You can never go wrong with a Papa Joe and a Butterscotch milkshake. I make sure to add this stop to my itinerary whenever I visit.

I was so disappointed after sitting in the drive through for 25 minutes to get all completely cold food EXCEPT for the corn dog!! 22$ literally wasted. Then when I tried to get it figured out, apparently it happens to be one that's randomly owned and not by the same people a the rest of them in town. I WISH I had known that before I stopped by, I probably wouldn't have. I don't have a ton of extra money to spend on eating out so to spend on anything other than $1 menu is hard for me and this is the reason. read more

Zips - a text message sent to a passenger - Fast Food Near Me - Spokane, Washington

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Ordered fish and chips and got some popcorn chicken or something, called to get it fixed and the phone number was a fax machine.

Great zips! Lady at the front counter was helpful and very nice! Very clean and they where very fast. Love zips though, great burgers and great chicken. Make sure to get their fry sauce! read more

We were visiting relatives in Spokane and staying at a nearby hotel so when all of our immediate dining options are fast food, my husband suggested going to this local chain for the novelty of it. I wish we hadn't. Being from out of town we were not familiar with Zips and after eating there I still can't put my finger on their identity. The menu is enormous and the décor is dingy and dated - much like an early 90s Dairy Queen. They have a thousand different flavors of shakes and "hurricanes" (think DQ Blizzard), ice cream cones and every kind of fast food you could think of: fries, onion rings, burgers, fish & chips, sandwiches....it was just overwhelming and of all the things we ordered, none of it was well-executed. The unique shake flavors were probably the best and only pleasant part of the whole Zips experience. I took the kids to the ladies bathroom and it was tucked away behind several doors but once inside, the stalls did not have doors on them. That made me very uncomfortable as I ask my 8 year old to stand by the entrance and not let anyone in. Prices seemed in-line with other fast food restaurants but with a decaying dining room and just-ok food....I wouldn't choose to come back. read more

Absolutely disgusting chicken strips. It is like jerky and Im dissapointed in this food. This is why I never go there....but I wanted to see if it was just the Cheney zips that was bad. Seems consistent. read more

We decided to stop at Zips for takeout tonight, this was the first meal we have eaten out since the pandemic started, we felt like a little fast food. I was taken aback when we pulled up to the window and no employees had on masks or gloves there was nothing to protect the young lady at the window... obviously the owner cares more about his pocketbook than his employees or his customers safety... very disappointing we will not be going back even after the pandemic is over read more

First time visit! Tab for two people $24. My chicken sandwich was good. I ordered a med fountain drink and it was more than my wife's vanilla shake! That doesn't seem right!! I guess I might as well order pizza since you get more for less. read more

Been going to the Zip's downtown forever but recently moved to the NS and have been hitting this one up. Boy are all Zips not the same. 2x I got overcharged for my burger but really wasn't sure till I got home and did the math. The third time, again I was overcharged and politely brought it up at the drive thru and the gal pretty much rolled her eyes and begrudgingly gave me a new total. Today I ordered a fishwich and not only was it extraordinarily salty I found a big ass hair in it halfway through. Like 3+ inches long! And they consistently forget to give me my sauces I requested. Also they are always asking me what cheese I want on my sandwich (menu just 'says cheese') and neglect to tell you that it's an up-sale for an extra charge which is just wrong. If you're looking for completely inconsistent overpriced fast food this is your spot. Otherwise I'd try a different zips. read more

Another example of a fast food joint that regularly "f#cks you at the drive thru". Of course, they offer to replace the incorrect item if you call them... But isn't that what you paid for in the first place, without the inconvenience of driving back to the store? The Zips on Regal has it right: if they make a mistake, they REFUND and REPLACE. More restaurants could learn from this model. The food is good, and they run good specials. But, if you dine in you are forced to listen to twangy country music. Who the hell made THAT decision? This ain't Deer Park! In summation: Check your order in the drive thru, wear earplugs in the store. Otherwise, happy dining! read more

Zips - Zips at Five Mile - Fast Food Near Me - Spokane, Washington

The counter person, seemed to have bored, all he did was play the drums on the counter. He continued playing the drums while we stood in front of him. When he stopped playing the drums, he gave us a look as if we dropped out of the ceiling. After taking our order, 2 burgers, 2 small sodas, and a small fry, he stated that our total was $7.41, and we handed him over $8.00. Looking at us as if we were stupid, he stated that he needed more money. I repeated our total $7.41. Oh no, he said he meant $11.41. Wake up dude. Guess customer service wasn't on his mind. When we got our order, we had to remind "Drummer boy" about our drinks. "Oh, you wanted drinks?" We were the only one's standing at the counter, and the order was still on his screen, had to show drummer boy our receipt in order to get our drinks. Don't get up on the North Side much, next time we want a burger, we'll have to look somewhere else. The food isn't as it was, as everything has gotten smaller and the prices have gone up and customer service has gone down. read more

Asked for a small water, man behind the counter didn't ask to confirm order, just charged me 5 dollars for a butterscotch milkshake, did not get my water. read more

I have eaten in and gone through the drive-thru several times. I really like their HALIBUT. It's not cheap for a drive-in, but for halibut it's very affordable. Always good! And it's not cod passed off as halibut like some places try to do. I lived in Alaska for almost 20 years so I am kind of a halibut snob. read more

Absolutely horrible service. A manager named Morgan refused to give me the corporate/owners number or email. Or given me any way to contact anyone about an incident. They tend to close 30 minutes to an hour early even though they scheduled to stay open till 3AM!! Very unprofessional! read more

Not impressed at all. I had a chicken sandwich (which amounted to just lettuce and chicken) and my husband a bacon cheeseburger. They were tasteless, buns soggy and the mounds of chopped lettuce which was falling out had some brown slimy pieces in it. These two sandwiches and two lemonades (no fries) came to over $17!! Additionally, it is in a location that is cramped and convoluted to get in and out of. To their credit, the staff was friendly. read more

There's not a lower star..one will have to do. I'm very disappointed with the service tonight. My order was incorrect on all parts. The oady kept blaming it on the fact she couldn't hear anything. I said small she would say large I said no tomatoes and she said add extra tomatoes... It was driving me crazy. Finally I told her I will just pay for it and deal with someone tomorrow. To tired to keep repeating the same order. I was in line over 30 min trying to get it correct. read more

Double cheese and fries; tartar sauce that will mesmerize. All you haters need to recognize; Zips is the **** and their fast food game is legit! read more

This zips sucks. The food is often cold, they've gotten my order wrong many times and their portions are smaller than other zips in town.

Zips used to be pretty good for a cheap fast food meal......no longer my choice! They changed from fish fillets to nuggets so you get less, added some kind of seasoned powdery stuff to their chicken fillets, you have to pay extra to get cheese or bacon added to anything and increased their prices. Your lucky if you can leave there paying less than $20 for TWO meals (and have what you ordered in the bag when you leave the drive thru!) ! You can get an awesome lunch for TWO at Arby's for same price (price going up here also, but the food is the real thing). Outback and many other restaurants have specials that can be same as Zips (plus a tip), but much better food. Fast food chains need to get back to fast food prices. read more

I had the worst customer service experience ever . the counter help was super rude to my husband son and myself because they messed up on our order and treated us like we were stupid. We will never ever go there again in my life. Don't go there if you don't want to be treated rude and disrepected. read more

Honestly, the best burger I've ever tasted! I definitely recommend the Papa Joe, add tartar and Swiss cheese. I look forward to zips every time I visit spokane! read more

This Zip's is definitely a major improvement over the Tri-Cities Zip's and the Zip's on Division just north of the Division Y, it's reasonably priced and I love how you're able to get refills on tartar sauce and soda unlike the Zip's in the Tri-Ciites read more

1 star is pushing it. ordered at drive thru-received my phone and headed home. opened bag of food and my burger was not only the wrong one but it looked like it had been sitting for days. I called to speak to a manager and was told to "hold on". Same voice returned and asked to take a message, I said no, I want to speak to a manager, told they were too busy. Terrible business manners!!! And food absolutely sucked...Will never return! Way to go local business-boo read more

Be certain to check entire order before leaving window. The food is good but service leaves much to be desired

they game me the wrong food. stole my money, then hung up on me when i called. they will not answer, will not give me my money back. all because i complained to her. if you're going to zips, expect to get ripped off and expect to not get your money back. absolutely horrible. edit:, i went down there, only to have her play games with me while she lectured me. zips- you are NOT better than me, especially when you steal from me, insult me, and try to take my freedom of speech. I do NOT have to put up with your abuse for you to OWE ME MY MONEY BACK!! read more

It used to be the customer was always right, but not here. The drive thru know it all informed me that I was in the wrong and how to better state my order next time. NOT! Not worth going into the incident, just beware, if there is a error in your order, it is totally your fault, and no apology offered. read more