Super quick! We were in Cheney, stopped at Zips and got come chicken strips and a burger. Fries!!!!!! I love those fries!!!! read more

A girl threatened to call the police because I asked quietly and politely to get what I paid for. I should have stuck around and said "go ahead, call Cheney PD" because she was just being nasty for no reason. Inconceivable. I just wanted my food. I didn't yell or curse. Perhaps I should have. She took my fries and did not replace them or refund my money. Huh? She stole from me and suggested loudly that my very simple complaint was something THE COPS NEEDED TO BE INVOLVED WITH. What? Customer service is dead, killed by entitled genZbrats raised by screens. Bizarre. If we complain to a snowflake twentysomething, their reaction is "I'm calling the police because you want what you paid for!" It's shocking for an older person like myself...when I worked in restaurants, I would have been quickly fired for the slacker stuff that is just normal now. Honestly. If a customer complains, a service worker should simply apologize, whether the failure is their fault or not. Words are free, and youre being paid $17+ an hour to be a food server. Just say "I'm sorry you felt that way" and fix the issue. Not difficult (for decency based humans raised by honest people). I am a doordash driver and also a breast cancer patient with 5 other chronic diseases. I am very poor, so I am generally not able to justify spending on fast food for myself. Around 9:30pm Wednesday May 6, 2026 i arrived at the location and sat in a 10+ minute drive thru line to purchase a small French fries. I asked for ranch for them but the order taker didn't bother to tell me they were out. OK. A bummer, but ok. (I likely would have left instead of waiting if this person had a backbone or a bit of honesty...that ranch is epic.) The service is ALWAYS slow here. It's like they carefully look for idiots who move like molasses in winter. Zips Cheney is never "fast food". But ZIPS food is genuinely good, so we accept very, very long waits for it. It's supposed to be made FOR YOU...that's part of their shtick. You wait but you get FRESH made foods. My $4.35 fries were antique. They had been sitting for about 10 minutes. Bird food at best. This was sad for me, because I just wanted to treat myself to a little yummy fun. So I parked and went inside. Three younger ladies were ahead of me in line. They were presented their food with smiles and kindness. When I reached the counter and asked for fresh fries, I was immediately slapped down. The first words said to me were "they aren't old!" Lying is the first response? I was still holding my bag when this poorly raised garbage human claimed I was imagining crappy fries. She had NO IDEA what I was holding and didn't give a darn. Her default response was THE CUSTOMER IS LYING. WOW. I had explained that I sat in a long drive thru line and was disappointed by the old fries. I simply wanted them replaced. I've successfully asked for what I ordered & paid for many times in my 55 years. (Try loving quarter pounders but not liking American cheese on beef...they cannot fathom that i don't want the "cheese"...but thats another thing for another day) This is the first time I've been threatened with police action for asking to get what I paid for. I'm literally in shock. I can't even get a simple treat because stupid, angry children cannot handle a very simple job? Additionally, I interacted with the trash who owns this ZIPS several months ago during a doordash session. Two drug addicts had gotten into a fight and DD sent me to pick up an order in the meantime because ZIPS didn't shut down their DD. When I walked towards the door, the owner came at me like I was one of the criminals who shut the place down just for approaching the doors. I was just trying to make a couple bucks and had no way to know that they were closed. Boycott this location if you have a soul. read more

Worst service yet and not improving. Took our grand children to grab a (1) sandwich and a (1) hash brown patty. After 45 minutes of waiting inside on a to-go order (absolutely not an exaggeration) we asked for a refund and left. While waiting, the cook was yelling, loud enough for all in the restaurant to hear, "My kitchen wasn't prepped correctly," "Were short staffed," "I dont care if people are angry," and many other excuses and blame he could muster up. This was all done in a very loud angry voice resulting in significant amount of discomfort in the waiting area. **People were getting refunds and leaving right and left.** Our family has lived in Cheney for many many years and have been patrons of Zips for as many. It WAS a great place to go for fast food. For the last 6 months or so, however, service has gone steadily down hill. This was not the only time we have had to wait an exorbitant amount of time for a very simple order, but it is the most egregious! My son in law got stuck waiting in the drive thru...it took 30 minutes to get two milkshakes. Good grief!! Another issue is that they don't seen to keep inventory consistent. A breakfast place should not be running out of hash browns and gravy...right?! I do want to give kudos to the gals on the front line... they were doing the best they could in dealing with angry customers and an abusive cook. Bottom line...no reason to go back. read more

Over cooked hashbrowns,if take out check your order ,left out sausage patties and toast,all very greasy. Terrible never going back

Workers in the front working the counter spend more time talking to their friends than they do working. Took my order, was eating in, so I sat down and waited and waited. After 20 minutes and no other customers holding up my order I got up and asked about my order. Order was sitting on the counter waiting for someone to deliver it to me. As I ate, I watched and condiments that were empty were taken away to fill but the young man was too busy talking to friends. Never did the condiments become available. This ZIPs restaurant use to be excellent but not anymore. Pity full! read more

Drive through is always a slow disaster and they often have bad attitudes. The front area isn't much better. Over priced but some of the food is ok read more

Terrible service here. I ordered a cheese burger & a chili dog with onion rings and a couple of drinks. 6 customers came in after me while I was waiting for my order. Employees would call out customers name & walked pass me to deliver their food. Everyone that came in after me got their order. A few were done eating and had already left. I asked about my order, employee grabbed a couple of bags that was sitting on the counter & handed it to me. My food was cold. I saw the bags sitting on the counter but I thought they were DoorDash orders. If you're craving zips this ain't it. read more

So slooooww. Don't come here unless you have half an hour to sit in the drive through line. If it wasn't for their good shakes, I'd never come here. SLOW!!!! read more

They take FOREVER and are typically rude whether inside or drive thru. The average wait time in the drive thru seems to be about 20 minutes or longer. I wish we had a better food chain here, like Wendy's read more

They cannot seem to figure out how to cook French fries. They are burnt and in my opinion inedible. The rest of the food is good. But DONT get the fries.. ! This is the third time in a row.They've burnt the heck out of them. Funny I thought that's kind of what they were known for too... read more

Service is a joke. It took them 10 mins to take my order. When I got to the window, I had to repeat what I ordered three times and they still got it wrong. Stop hiring high and drunk teenagers! read more

I usually order drive through, but today the line was long and the kids were hungry. So I'll skip to the part where we ate our very good food that was worth the time and money, and jump to the part where my 6 yr old accidentally dropped her chocolate shake in the restaurant, on the way out the door. It was a complete disaster! Chocolate all over the booth walls and floor. More on the floor than any where els! When I asked the 2 young men behind the counter for help, one of them picked up a large pile of napkins and slid them across the counter at me with a "have fun" look on his face and turned his back and walked away. WOW! Of course completely embarrassed about the situation I went to task cleaning it up the best I could. When I finished I took the napkins left over and slid them across the counter to him and said.. "I did the best I could, but I can't promise that one of your customers won't slip and fall on the mess that I couldn't clean with napkins ". I tell you what!!! I spend around $100 per week at Zips because my children love the shakes. But I won't give 1cent more after the way I was treated today! Teach your employees REAL customer service! I would have happily assisted in the cleaning! There was zero excuse for that behavior! read more

Fast food fresh fruit in the shakes food looks delicious friendly people local hang out reasonable prices big size burger for the price. read more

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The most consistent Zips I've been to. Their food is always great when I want a nice greasy burger and fries. Their staff is OK and service is average. I will say I've noticed on a few occasions that an employee is high. But nonetheless, the food keeps me coming back for more. read more

Zip's Drive-In - Fast Food Near Me - Cheney, Washington

Zip's Drive-In in Cheney, Washington holds a very special place in my heart. If you've never visited Zip's as an Eag at 3AM then you did college wrong. It was the prime spot for where everyone would go after drinking, since it was the only place in town that's open 24 hours. Oh, the memories. My bestie and I HAD to visit Zip's for good times sake after touring our old school. We had lunch here, which may be the first time I've had Zip's sober. And I was relieved to learn that it still tasted the same. We both ordered two cheeseburgers, fries, mozz sticks and an Oreo Hurricane with lots of fry and ranch sauces. It was our usual order then, so we stuck with what we knew best. None of these fancy burgers or anything like that. The cheeseburger with sides and a dessert was all we needed, so as long as we had our housemade sauces. The cheeseburger is nothing special. It's a basic cheeseburger, but has a slight burnt taste on the edges from the griddle, which is how a Zip's cheeseburger should taste. It was good. The fries were the same. But I will say that the mozz sticks were generic, as they made their own mozzarella sticks back in the day, so we were sad to learn that this was no longer the case. However, they still have the Hurricanes, which are basically like a DQ Blizzard. Still tasted the exact same AKA it was solid. The fry and ranch sauces just reminded us that anything could taste good from Zip's as long as the sauces remained the same. And it sure has. Zip's is a savior to all Eags. For classic cheeseburgers and fries after the bars close or when the house parties end, this is where to congregate. It just wouldn't be the same college experience without a place like Zip's. read more

Zip's Drive-In - Oreo Hurricane - Fast Food Near Me - Cheney, Washington

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Service is super slow. Workers are always high collage kids and they say they serve gluten free buns but there always out it's limiting to people with celiacs and allergy's! read more

It's fast food burgers and fries. Try it. It's basically the only thing in Cheney that is 24 hours so even if you don't want to try it, you eventually will. These guys have malt, which basically nobody else does (except DQ) and that's a bonus. I don't think they have a veggie burger alternative but you can get a grilled cheese. Also tip. They appreciate it. They don't have tip jars out but these kids are hustling and serving drunk college kids and deserve a few extra bucks. read more

service is terrible quite literally the only place open in Cheney and only have one car in line and some how you're too under staff to start breakfast on time what a fucking joke not to surprised they havent taken off big when this is the standard. Like the easiest thing on the menu to make smh read more

PHENOMENAL ranch. I could buss ngl. The ranch was so damn good I saw the ranch gods gave them a high five and came back into my body. The food is bomb af too same with the other sauces like the fry sauce, creative asl and yummy asl too. the workers there were amazing aswell and very cooperative. The inside was a great #throwback with the colors and everything AND THE SPINNY CHAIRS BRO. too good. Over all 5/5 fuck what everyone else says about this place, trust this review AND GET THE RANCH ‼‼ read more

Food was good when we finally got it. We ordered at drive thru, we waited 25 minutes to get our order. We could see the employees inside and they all appeared to be in slow motion. So much for Fast Food here. We will not return. read more

Zip's is fast food gold. Whenever I'm in town, I have to have a cheeseburger and fries (with tartar sauce on the side) from Zip's. They also have some really good milkshakes. It's open 24 hours a day, which is a lifesaver -- (I went to a wedding on Saturday and was in desperate need of a late night burger afterwards), Plus, the drive thru line was surprisingly quick even though when we arrived there were at least four or five cars in front of us. This isn't a place you want to go for a nice, sit down meal, but if you're looking for a good burger, you should check it out. read more

We stop here every time we head over to Spokane and love it! I love the burgers but want to try the halibut burger next time.

The lady that helped at the speaker was rude and made it hard for the customer to respond, the lady at the window just made it clear that she didn't want to be there and just feel that I know that is not how it should go. I work in customer service and I know somewhatw how it's works , I like the food but I wanted to say the customer service can use some help. read more

Recently moved to the east side and was told by many that I had to try Zip's Drive-In. I ordered the 2 piece chicken and fries meal. They have these sauces that definitely hold the meal up for flavor. The food at Zips is okay. If there was more of a rich flavor, people would be all over this place, (not saying they're not already doing that) but adding more of a seasoning to these meals would be great. I have yet to try more of their menu but definitely will be coming back for more. Who knows, maybe they'll take this review into consideration! Pricing of menu is cheap. Would recommend this to someone who's drunk and needs a midnight meal. read more

Zip's Drive-In - Chicken and fries - Fast Food Near Me - Cheney, Washington

Hands down best zips ever. No other place has the Eagle burger that I know of and it is so delicious. Although it is way too big for me to eat it all sometimes I do challenge myself. Other times I'll order a belly buster burger it's like a mini version of the eagle burger. Curly fries over the fries and tots in my opinion flavor wise and all. Chicken tenders with Jojos here are so yummy. Breakfast Chorizo burrito isn't too bad either.. The shakes are delicious!! Banana is one of my favorites. read more

The best zips I've had! Our food was super fresh and our buns were fluffy and soft! The service is also fantastic.

Credit card information was stolen. I handed the girl my Debit card at the drive up window and she closed it. 5 minutes later she came back and handed me my card and food a few hours later I had new charges on my card I reported it right away and had my card shut down. This was at the Zips in Cheney WA.. never went back that was almost 2 years ago. read more

the service is the worst this was the he drive through and it took 10min to order with just one car in front of us

The wait is long (hence the 4/5) but it's because it's good. This particular Zips is one of the best of them. Their breakfast sandwiches are fantastic and their burgers are the best of the fast food world. Don't forget the fry sauce and a bucket of fries. Kids will love the corn dog bites. Chicken strips are great. read more

Best Zips out there! ALWAYS have a long line, but I mean, they got the best ranch in town :)))) thankful for all the zips workers who work hard and bust the line down every second of the day! read more

Way overpriced. "Large" drink smaller than most places' medium drink, but as costly if not more so. Service is pleasant enough, and the food meets standards of most other Zip's, but no real "extra mile factor. I will allow that the Eagle burger, with two meat two cheese and two ham on a long bun is a lot of bad for you goodness. Overall, not bad, but other Zip's in the area do it better. read more

Very, very, very slow service in the drive thru. We waited in line to order 10 minutes & between ordering and getting the window to pay & get our food we waited another 15 minutes. Great food, just slow service read more

We have been looking for good chicken strips and Zips did them very well! Very happy with our meal, good fries and chicken!

I like this place. The reviews that complain about the prices aren't completely wrong, though. You really need to know what to order here. The best one to know is the bag of burgers (5) with a tub of fries for $8. Take'm home and slap the cheese slices you have in your fridge on them. And always, ALWAYS ask for fried onions on your burgers. They are complimentary. Their signature item is the "Eagle Burger," in honor of EWU out here. It's the only Zip's where you can find it, obviously, and it's quite good size for $3.99. Very tasty, indeed. This place gets my fourth star because of being open 24/7. And complaints about the time it takes to get your "fast" food should be tempered in knowing they grill/cook everything up fresh when you place your order... read more

I gave only 3 stars because unfortunately I have to say, I have had many more negative experiences at Zips, then positive. If I were to rate stars on the food alone, I would give 5 stars, including the very best tartar sauce comes from Cheney, I have to say, in my opinion . The customer service is hit and miss. Yes, I understand they get busy or whatever but really. Sometimes as much effort as they put into being rude they could try to be a little nicer. I have had good customer service at times. But the food is great!! There for the food, not to chit chat and make buddies. I suppose?? The tartar sauce there is THE Best!! read more

Zip's is your traditional burger n greasy food fix hot spot. They have a few signature burgers that are great! My favorite is the poppa joe, or the mushroom burger. The french dip is also great. They have amazing french fries, and a great variety of dipping sauces... The jalapeno ketchup is my favorite. My wife loves the shrimp basket. What makes this location unique is they serve breakfast!!!! And boy do they! I have eaten half their breakfast menu, it's all delicious! I'm torn between the buscuits n gravy or the eggs bene. as my favorite. They do something to their hashbrowns... I don't know what it is, and they won't tell me... But they're to die for!!! Their malts are awesome too... The deep fried mushrooms? Shut the front door! They are awesome. Be sure to let them cool off though... I tend to jump the gun and burn my tongue! read more

We ordered two meals and when our name was called, they gave it to another person (it was just my husband and I and this one other customer who had walked in 3 minutes prior). The other guy grabbed our bag and pulled everything out, touching the fries then took it back to the front when he realized it wasn't his. They immediately brought us the same bag and we asked that they make the fries again because we watched the other customer blow his nose then touch our food. We're pretty sure they did not remake the food and just brought out the same fries. They did not give us the burger we ordered and when my husband asked for it, they questioned him about actually ordering it. We both finished our fries and decided it was not worth the wait (15-20 minutes later). We got up and told them that it's fine and we're just going to go. The burger was sitting at the register and who knows how long it was there. read more

Nite cook is nasty the guy sneezed on his gloves twice back to back an continued to cook as I ordered bye Felicia I got to the petro a exit down an someone had the same experience at that zips last week read more

Zip's is a local favorite and I can see why. Good food, great prices and decent portions served mostly by college students. Need something special for your order - just ask, they are super accommodating. They are open whenever you want to go and they have a varied menu so you will have lots of choices. We've been here for snacks, lunch, dinner and breakfast and it's been great each time. Drop in and try it! Oh, and as a big bonus the restroom is always super clean! read more

Zip's Drive-In - Yummy! - Fast Food Near Me - Cheney, Washington

I went thought the drive through and didn't hear anything so i just said hello and good evening and nothing so i said hello again. a man was able to answer and said sorry i will be with you in just one moment. then a women responded and said the kitchen is closed we will not be able to serve you today. my friend said aren't you guys open 24 hours? and she said we will not be serving you tonight. i asked why and she said we will not be serving you tonight. me and my friends were confused and ended up leaving. the customer service is horrible. i really enjoyed going to zips and because of this couldn't get food. i would like an explanation please. this really ruined me and my friends night. let me inform you this was only at 7pm. read more