I forgot the employee's name but whoever was working the counter was very nice and helpful, if you see this, thanks!

Use the drive thru if you don't have half an hour to get served inside. Seriously. I don't mean 30 minutes for your whole dine in meal experience. I mean just ordering and getting food. Nothing FAST about it. This restaurant is chronically understaffed but almost never hiring. I am a gig economy driver and I never wait anywhere in Cheney as much as I do here. Sunday February 1, 2026 I waited more than 20 minutes for a very, very simple order. When I asked about it after 15 minutes I was treated like a rude troublemaker by someone who told me they were waiting on getting "orange juice from the back, and also salting the muffins." She seemed to be doing a whole lot of nothing, so I wonder why she couldn't bother to go salt a muffin and grab the OJ. Two dashers came in 5+ minutes after me and both got very QUICK service, but I was there so long my customer was messaging me in the app about how long he was waiting...and he was right to think it sucked rocks. Because it did. I got an angry "sorry for the wait" as the bag was thrown up on the counter. Rude, obnoxious, and unprofessional. Wouldn't you think their muffins would come salted? And if not, how does that take 20 plus minutes? They continuously ignore DoorDashers entirely until their drive thru clears, rather than doing things in the order of they get PAID in (probably by owner demand). They also ignore customers wanting to order at the counter for the benefit of the drive thru, because there are generally about half as many people working than are needed, and if they ignore you long enough you'll order with the kiosk or just leave. These kids aren't paid enough to care, and for the most part they just don't. They employ a lady who does nothing but wipe tables and dry trays, while countless customers come in that she can't be trusted to ring up. It seems like they might want to replace her with someone capable of using a cash register. She's not up for working in fast food if they can't put her in the kitchen and can't put her at the register. It's frustrating to scrap hard just to survive, and watch some chick get $17 an hour to wipe a stack of wet trays with the same 3 napkins. She's not up for it, but somehow they have a place for her but no cash to staff properly for rushes. Truly evil ownership, capitalizing on quick drive thru cash while leaving customers and drivers waiting inside. I can't imagine why they'd do this other than being unreasonably cheap. There are NO MANAGERS, just a group of 5 or less kids under 21 working in the whole place. I have literally never interacted with management at this location. Baffling I'm betting these owners aren't local to Cheney. If they are i cannot describe what awful excuses for humans they must be, letting children run their business with no help at all. I would love an opportunity to remind them that customer service matters, even when the pickup person isn't the customer. But I know that they won't care...they don't have to give a darn, because the drive thru is all that matters. So use that. Or go to an actual local burger place like Zips. You'll get better food and better service. read more

After my last scathing review a few months ago my wife decided to use this location tonight. Drive through order. To nobody's astonishment the order was wrong. Missing a full venue item and a big Mac without center bun was served with any bun at all. The managerial incompetence just never seems to be corrected. If you are reading this review. Stay away from this location. read more

Slowest mcdonalds i have ever been too the employees are also very rude 1 star for me wont be coming back

So incredibly slow!!!!! They do not get your order correct the majority of the time! I would give a quarter of a star if I could.

restaurant is open till 11pm but won't let you place pickup order in app at 8:40pm? how does that make sense. some technical issues need to be fixed. i've never had an issue with food or service here tho. read more

I was super impressed with this McDonalds. Very friendly, clean and fast. My coupon wouldn't work off of my app but the cashier honored it anyway. Food was great and hot! No complaints. read more

McDonald's - Fast Food Near Me - Cheney, Washington

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Terrible Service, the workers gave my dad a hard time about our order. The food was super cold, tasted like a rock. They gave us ketchup on our PLAIN burgers. Very dusty and shady area The inside of the place was run down and messy. Would not recommend when traveling or at all. And don't let the new guy take ur order if ur getting something u actually want. read more

My drive through visit here was quick and easy. My order was ready shortly after arriving at the window. The girl at the window was also friendly. The food is just as you would expect from a McD's. read more

Honestly this place is comically bad! (I don't mean McDonald's in general, I mean this location)....the craziest is no one seems to care. It is not out of the norm to have the lobby closed, while watching the store employees sitting at tables inside. The wait times tare in excess of 30 minutes most times, no matter what! It doesn't matter if you order ahead on line, or from the drive through. The employees largely fall into two categories; as so under the influence that they barely function or acting like any part of their actual job is a complete inconvenience going as far as cursing in front of my young kids. You can expect part of your order to still be partially frozen, other aspects to be soggy and inedible. Any soda expect a cup of ice garnished with soda, (not sure if it's a technique to save money or just purely laziness), it seems either could be either. Avoid this McDonald's at all costs! read more

Drove through and got lunch and a oreo mcflurry. Got all the way home took 2 bites of the McFlurry and no more oreo. Was all on top and zero in the rest of it. Not happy read more

One of the worst places I've been to in awhile. I placed a mobile order and got in the drive thru twenty minutes before breakfast ended. The service was so slow, and I was waiting to confirm my mobile order for over thirty minutes. They didn't keep me updated while I was waiting and it was only until I spoke up again that they said they were busy letting the kitchen catch up. When I finally got to confirm my mobile order, the lady said she couldn't give me my order because breakfast had ended by then, even though I already placed my order and had been waiting for about 45 minutes now. When I expressed my concern, she then proceeds to claim that they're out of EVERYTHING in my order, which was frustrating because she was obviously lying to not have to serve me. She wasn't nice at all and didn't try to offer any solutions or apologize for the inconvenience. All I wanted was a hashbrown :( read more

Essentially I come out to Cheney here and there and I was pulled around and was waiting for 40 mins on nuggets. I don't mind waiting usually but it happened to me again this morning on a big breakfast. Not my kind of service either. Come on McDonald's I know you can slay, just do it. read more

McDonald's - Me waiting for EVER to get food - Fast Food Near Me - Cheney, Washington

We have started eating at Cheney McDonald's less and less and now will never go back again. We were in the middle of eating our fries when we discovered mold on most of them. We had already eaten some but spit it out instantly. We then called to let the managers know and they were very rude saying that it probably was not mold and hung up right after we said we just wanted to inform them. Never going back!! (If I could give zero stars I would) read more

I'd give it zero if I could. Service sucks, rude, long wait for sub par food. If this place was anywhere but Cheney it would be out of business read more

The hotcakes are very good and the lady was very nice. the wait wasn't long so I got my food very quickly. unfortunately they ran out of forks so i had to manhandle my hotcakes but they still tasted amazing. This is many hours later and I have diarrhea. Was it cause of the hotcakes or am I just sick? I don't know, and honestly don't care. The hotcakes tasted good and that makes everything else irrelevant. Unless you are okay with the fact you may get diarrhea, get the hotcakes they're amazing. read more

It's a slowest place in the Drive-Thru to ever get a decent food or anything anything right on the order the orders are always wrong very unfriendly and a lot of ways takes a half an hour to go through the drive-thru it just totally sucks then when you get to the window then they ask you to pull up and number one spot to wait for the food be cooked or number two spot I think it's really ridiculous they need to hire some people that can manage this place better read more

disappointed every time. I like to do mobile orders because it's cheaper, however I always end up over spending because I am missing items in my order. Trying to get a refund for my missing items is like pulling teeth. I'm not sure how I am always missing something whether it's 20pc nuggets, sauce or half of my order. I'm currently missing all of my sauce and a sandwich, good luck on refunds. A year ago it was fine, no issues. As if the past 6months, there's always part of my order that is not there. Delivery, pick up or any of it, missing. I work in the restaurant industry, please pay attention to the orders. read more

Need a little extra fiber? I didn't, but found entire pattie paper in my Quarter Pounder Deluxe. Disgusting. Not surprised.

The service was horrible. Jayden at drive thru was rude to co workers and costumers. Drive thru was 15 min just to order.

I was just told to leave because the frier is down and I commented that something is always not working right. He walked away from me giving me a flip of his hand with a very rude comment. Very unprofessional! This store always has a problem or gets orders wrong. I'd give a zero if I could. read more

$18 dollars an hour for kids that just don't give a damn about customer service and have an attitude! WOW! Then they have you wait in a parking space to bring your food with drinks but tell you that you have to ask for straws REALLY???? Since when does common sense and customer service have to be asked for??? $18.00 an hour for what? read more

Ate a quarter pounder and a big mac, 2 days ago that I purchased at McDonald's in cheney, have had diarrhea for 2 days, throwing up, and a really bad migraine, girlfriend also, turning them in to the health department!!!! Ate a chicken gristle and bone sandwich last week ate one bite spot it out!!! Add bad service, bad attitudes, and slow drive through, and if you order fries, you will be directed to wait in a holding area for 22 Minutes , while they serve everyone else in line!!!! Dont eat their swill!!! You will regret it!!! Been going to McDonald's my whole life, guess it's time to throw in the towel McDonald's, and close forever read more

It's a modern looking McDonald's that's ran like, a McDonald's. Food is standard, bathrooms range from gross to mopped and still gross, and the electronic ordering menu sorta confuses the employees. If you're reading my review, that means you're reading it while waiting for your chicken nuggets...wishing you had seen it before you walked in. read more

Went through the drive thru, wasn't busy, only two cars ahead of us and no one behind. We ordered two of the 2 for $6 specials, 2 Quarter pound cheese burgers, 2 ten piece nuggets, 2 large fries, and two medium drinks. When I paid the employee did not say a word to me, but I just figured they were tired and at the end of their shift. At the second window our food was quickly handed to us with little interaction. When we got home and started to eat I was disgusted. Neither hamburger was cooked, the buns were hard except where the blood had soaked into them. Our fries were fine but the chicken nuggets were cold, rubbery and not edible. Worst food we have ever had from a McDonalds. So disappointed, I will be contacting Management in the morning to make them aware of the unacceptable quality of food we received tonight. read more

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Literally always slow. I wait 10 minutes everytime before they take my order. Doesn't miss, happens literally every single time.

This McDonald's sucks. The food is fine they do a good job at that. It's if you get your order. Out of all the times I have been here there has never been the right items in the bag or just straight up missing. You could order a 2 for $6 Big Mac and nuggets and they're gonna give you a cheeseburger and filet of fish and fries. Your better off not going here. The people don't give a flying fuck. read more

I applaud McDonald's for something you may not know. Perhaps there is another reason then what I perceive but most McDonald's I have been have a side door entrance right by the rest rooms so that you can enter, use the rest room and leave without feeling guilty and as if you should purchase some thing in trade for use of the toilet, so to speak. I don't know if they design this in for that reason but I sure appreciate it. I also appreciate that even though they may not have the most healthy foods they do have foods that are affordable. read more

This McDonald's is the absolute worst location I have ever had the displeasure to visit. Both personally and professionally. As a private customer, I have had to wait ridiculous amounts of time for the simplest orders and that is after having to wait upwards of ten or twenty minutes to even have my order taken, mind you, that is without a line at the register. It simply takes that long for the employees to acknowledge that they have a customer. And being busy is not a valid excuse as they regularly have 6-10 employees on the premises, most of whom are standing around doing nothing. The management, with few exceptions, are rude, do not manage well, and often resort to yelling at their employees. On a professional level, I have been a door dasher at locations across the country. At EVERY other McDonald's location, the orders are either ready when I arrive or within a couple of minutes if they had to wait make new fries or something. At this location, I have to wait on every single order, sometimes as long as 45 minutes. I have had to wait 40 minutes for a milkshake order. One milkshake. Their policy, as stated by multiple employees, is to clear the drive thru and/or lobby before even starting on door dash and Uber orders. Which is a direct violation to the contract they have with these companies. Which states that these orders must be handled on a first come first serve basis like any other order. I have personally complained to management, district management, and emailed the franchise owner. This lack of basic work ethic and professionalism that is shown every minute at this store affects the livelihood of the drivers, not to mention it is horrible for the customers who have to wait for their food that they have paid for. Bottom line, do your jobs, manage your store, and get this fixed read more

In Cheney, WA. They do not serve fresh cooked anything, even Quarter Pounders. There egg breakfast sandwiches are microwaved to warm them up to where the english muffin is too chewy and rubbery. I guess being in a small town with few options is the only reason they stay in business. I purchased a Quarter Pounder yesterday for lunch around 1 PM. I immediately went home (less than 10 minutes) and opened it to add mayo and it was not anywhere warm. Ate it anyway and within two hours, was on the toilet the rest of the day. Health dept needs to investigate their practices and the Corp needs to retrain the franchise owner. read more

Ordered a meal this Morning from cheney McDonald's and as soon I got home and check my food everything was wrong, how are the workers at McDonald's getting paid over minimun wage if they can't get a simple order right, very incompetent! read more

I walked in at noon it was quite the staff was respectful and was very helpful, they quickly got our order and the turn around time was fairly fast and it's great that the staff are always in a nice mood make it a nice place to eat. read more

top 10 worst mc donalds that I have visited in the USA. Service sucks, saw health violations, bathroom lacked tissue, trash overflowing. Staff females ignored customers and flirted with customers. BUrgers were cold, price high for Mc Donalds The police has actually gotten better and I actually think the coffee is as good as anywhere else in Cheney.....Last years moron staff all gone read more

Well, even as far as McDonalds goes, I'm afraid I can't give a good review. One of the most expensive McD's I've ever been to (Downtown Seattle was cheaper!). Plus, the people who work here often let all kinds of shenanigans go on in the lobby. I was eating there one evening and the staff let an extremely loud girl yell all kinds of racial and other epithets at other people in her group and into her phone. It made me feel a little unsafe. But, it is clean, and it was recently remodeled and looks pretty nice from inside and out. read more

This has to be the WORST run mcdonalds in the US. The owners for sure deserve to lose their franchise. The drive through staff are rude and the management is clueless and extremely stingy. Consistent mess ups on orders and not to mention they have the most strict sauce policy out of any other McDonald's I've been too. These people really have the audacity to charge for any sauce on orders with a lot of food that didn't contain chicken nuggets or tenders or they only give you a small set amount with orders on chicken nuggets even when you get the 20 piece. I'd get not wanting to be handing out lots of sauces on small orders like $5 and under because that would affect bottom line but the people who run this place as just sad excuses for business owners. They will combat you if you want like 1 extra sauce for a 20 piece and continue to hold their ground and argue. I've never seen stuff like that happen at a McDonald's before lol. I can't believe I am even writing this review lmfao I'm not a Karen that just goes to show how bad this place is to make someone for the first time ever right a bad review about a business. I imagine the owners think they can get away with poor service, stingy rules, and sub-par food (cold, soggy, etc.) because they are the only one in town. For that I hope this McDonald's goes under and replaced by literally anything else. read more

k, so.....I have been there a few times and everyone is right--it is really expensive, now that I think about it...my food always tastes good and the manager-female there is always really sweet. I have never seen drama there but....ya, I can see why the others rated it not super-professional. It's ok. read more

Found a condom in my mcChicken but it worked out nice cause I got laid that night and had spent all my condom money on a mcChicken

I went to get a coffee the other day, and the drive through was wrapped around the parking lot (this drive through is incredibly sloooow, but that's not the subject of this review). I went inside so I wouldn't be late for work. I ordered my coffee and stepped back to wait for it. I was the only one inside the restaurant beside the employees. In the four or five minutes that I stood there, the employees were SO rude and mean to each other. I get it's McDonalds, it's not a professional office. That said, people shouldn't treat each other like that AT ALL, let alone in front of a customer. There were two in particular that were just mean to the others, they appeared to maybe be management. Not impressed. I will probably find another place to buy cheap coffee. read more

This is the only McDonald's that has their food overpriced. This was my first time here, and the place was infested with flies. Since I don't eat McDonald's, I ordered a parfait and an ice coffee for to go. I was grossed out that the manager or the workers didn't do anything about the flies situation, especially when it deals around food that people will be eating. read more

What can I say it's a mc Donald's and like any other location they have the same great tasting food although this McDonald's is fairly slow I have noticed. read more