Dry cleaning is a racket, everyone knows it, which is why discount cleaners became popular in the first place. But if you are going to have a discount business in a town like Crofton (where the majority of the demographic has the disposable income for expensive dry cleaning but would rather spend it on something else if they can) you might want to act like you care about your clients. Because my considerable dry cleaning volume will now be going to some other place that will cost me twice as much but at least I know that if they accidentally give my stuff to someone else, I'll get it back or it will be replaced. Oh, and Abdul, have you heard of a 'market maven'? It's a term used for someone who's opinion is held in high regard by their peers...when they love something, they tell everyone, and everyone buys it. When they DISLIKE something, the same follows. Unfortunately for your business, you are in my 'DISLIKE' column.
I get that ZIPS is a discount cleaner...thus, I never bring my 'valuable' clothes here, but rather my 'regular' clothes....the ones I wear to work and replace every year or two. Up to now, by biggest complaint was when they pressed my pants the wrong way (how is it that people who do this for a living don't realize the crease DOES NOT go along the side seams???).
I have given ZIPS every opportunity to fix their error, but after 3 weeks of waiting for an acknowledgement of my issue by OWNER ABDUL (my husband has gone in person three times and called twice and left messages each time) I'm ready to let people know how this dude handles customer service and fixing things when his people mess up. HE DOESN"T.
A few weeks ago, we brought in a number of items, one of which was a pair of black capri pants (approx. $40 value, not breaking the bank). When my husband brought home our cleaned items, he had the correct number, but instead of the black pants, we had a white shirt, which was clearly not ours. He called, explained the situation, and promptly returned the other customer's shirt. He was told that the other customer would be contacted and that we would get a call when my pants had been returned. After a few days, my husband popped in to see if the pants were there....they were not. He left his contact info for the owner/manager (neither of whom are ever there, FYSA) to call us about the issue. He did not receive a call after waiting a reasonable amount of time. He stopped in a second and third time, at different times of day, with the same result...no manager or owner on site, left a message, no return call. Oh, and still no returned black pants. At this point, we don't even know if they contacted the other customer at all.
Today, my husband called at lunchtime and was told that Abdul has been given our messages, but only comes in a couple hours a day. The manager doesn't come in until around 4 (but has never been in when my husband has gone in after 4) but probably won't be in at all.
I don't hold the dry cleaner responsible if a customer doesn't return my pants that were mistakenly given to them....but I DO hold them responsible for making the error and either reimbursing me for the pants, or giving us services of equal monetary value to make up for their mistake. The fact that our issue is still yet to be acknowledged is bad enough, but these people clearly have no care for their clients, no care for customer service, and no system for handling loss and damage issues, which are bound to arise in this business. read more
