Great customer service. I followed instructions and they contacted me quickly. I was a new customer…read morecalling for last minute job on a Sunday. We have a washer and dryer but my son moved back in with a ton of dirty clothes. Clothes were quickly picked up, laundered, and returned Monday. They even offered one day service for slightly more. Great job! I will definitely use again if needed.

From the owner: FREE Pick-up and Delivery…read more Same day Laundry

I like Zips because you get your stuff back quickly! I must say Kudos to Zips for having an…read moreexpress checkout. I was picking up. There was a long line of people waiting to drop off their stuff. I am happy I didn't have to wait in line, the service was good. She did have trouble finding my items. Not sure why she was struggling. The value is extremely good. Can't beat the price. They usually do a good job on my dry cleaning. They also do men's starched shirts for $2.99.

The laundry wash, dry, and fold was HORRIBLE!!! My clothes are all still quite damp and I will have…read moreto dry everything which is a waste of time and money for me. I am disabled and on oxygen so that's why I even tried the service. I regret it.

This review is definitely long, but if you are thinking about using Zips Cleaners for any service,…read moreI Highly suggest you read this review first. My ordeal started on 5/4/26 and it is now 6/5/26. They burned my suit pants, and left a black mark on my vest and they still have not compensated me for it. In fact they are ignoring my complaints and not responding to my emails. Please read my timeline below and view the pictures as well. This review will definitely help you make a decision of whether you want to take a RISKY chance using Zips Cleaners services. Monday - 5/4/26 - 7am - Took 25 items to be dry cleaned at the Lanham MD location 8805 Annapolis Rd Lanham, MD 20706. These garments consisted of full 2 and 3 piece suits. Tuesday - 5/5/26 - 7am - Picked all the items back up. Later in the day I inspected the suits. During so I discover several burn looking pattern marks on my brownish/ dark gold pants. I discovered almost the same burn mark on my gray pants but it wasn't as noticeable as the dark gold pants. I discovered a dark black mark on the gold vest and also some white marks on another suit. The main issue was the burn marks though especially on the dark gold suit pants. If an item is defective Zips will put a blue tag on it labeling it as defective or it has some type of issue. This was not the case with my damaged items so obviously my garments were in tip top shape when I left them in Zips care. Wednesday - 5/6/26 - 8:50am - I contacted zips through their website and let them know what was going on with my pants. I also sent pictures after the General Manager Lori responded to the complaint. Through email the General Manager instructed me to take the items back to the Lanham store and ask for the store manager Ana and she would help me. Thursday - 5/7/26 - Took all the damaged garments back. Friday - 5/8/26 - Called Zips they told me my garments would be ready at 5pm Saturday 5/9/26. I asked her if I could just pick them up Monday and she said that's fine as well. Monday 5/11/26 - 7:30am - I get to zips to pick up my items. I let the cashier know about my situation. I even showed her pictures of the damage. She looked up my account and immediately brought all the items over to me. They were all pressed and on hangers and in the plastic suit bags ready to go. The white marks on the dark brown suit were gone so it looked like they dry cleaned them again. I inspect the items and before I could even say anything the cashier saw the burns still on the pants. She said it looked damaged by the iron. That's what I thought all this entire time. Monday 5/11/26 - 2:20pm - I called Zips and talked to Ana the store manager. She informed me that she knows it's not stains but its ACTUAL BURNS. She said that she's waiting on Lori the General Manager to see what she wants to do. I emailed the General Manager the same day and explained all this. Lori Madero (The General Manager) emailed back and basically was saying how my logic was flawed and I guess her Store Manager's logic was flawed as well and pretty much on the defense of the company. She also seemed like she had an egotistical superiority complex. She said "the cashiers shouldn't be giving their opinion on garments"... like we are in a country with no Freedom of Speech. The cashier just said what it looked like, she wasn't giving a professional opinion so why be upset at that? Then the General Manager Lori continued by saying that only she makes the decisions and not the cashier nor the store manager. She said only she can inspect the garments and make her own assessment before a decision is made. Yet I was not told any of this beforehand. I was led to believe that the store manager who works at that location full time would handle everything. I responded in kind and the last thing I asked was for her to have better communication going forward and I will need to know when she is coming to that Zips location so that I can bring the garments back for a 5th time beforehand. She ignored my email and never responded. 5-19-26 I sent physical printed letters to their corporate office. 5/31/26 I submitted more complaints on their website and still no response. It is now 6-7-26 and still no response. I have not even been offered a refund on the damaged items. I hope this gives people a better idea of what happens if Zips Cleaners damages your items. They will take no responsibility for it and they will stop contacting you intentionally.

I came in to have my pants re-creased because they were double creased the first time…read more Unfortunately, they're still double creased after the redo. This has now happened twice. I asked for a manager and they looked at me like I was speaking French. I finally just walked out. I guess I expected more from them.

First time here and probably my last time here ...there is not one soul in here to tend to the…read moremachines...there is dust on the walls and no air...not to mention no baskets or carts to put your clothes in as you move from one machine to the other. This establishment is a disgrace to the residents of Bowie. I've lived in the hood and used laundromats in those areas and they make this place look like a third world establishment. Everything is coin operated, and the top of the machines where you pour the detergent is filthy ...it looks like someone abandoned the place and it's very depressing looking....unacceptable..one star is too many stars.. when you work hard for money you want to feel good where you spend your money..this is not that place!!

This dry cleaner was a very disappointing experience. I brought in a brand-new suit for cleaning…read moreand alterations, and when I picked it up, one button was missing and a few others were loose. I returned to explain the issue, but the staff member was rude and unhelpful, saying she would look for the missing button but refused to fix the loose ones. On top of that, the suit looked wrinkled, as if it hadn't been properly pressed. I definitely won't be coming back here and wouldn't recommend this place to anyone.

I brought my leather jacket to this cleaners. The elderly woman who works there took my jacket and…read moretold me it would be completed by the end of the month. When I picked up my jacket the hardware was complete tarnished. She told me it wasn't her responsibility and evaded any responsibility for the damage to my jacket. She even went as far as blaming another employee for taking my order and not having me sign to say they aren't responsible for damage. I know I interfaced with her specifically. Eventually she told me I could wait another two weeks to have the jacket reviewed by the company they outsourced the job to in Richmond, but after dealing with her cavalier attitude and blaming I decided to take my jacket and leave. Do not let this cleaners clean your leather. I plan to try my best to clean the hardware or have another shop repair it.

This was my first trip to this particular dry cleaners. They claim they use "organic" processes…read morebut I can't see how anything to do with dry cleaning can be "organic". Nonetheless, they are very friendly, have my clothes ready on time and well cleaned and pressed. They are priced competitively to other "non-organic" dry cleaners and, best of all, they're close to where I live. So, I'm good with them!

Although the service was really good, but the quality of what I got based on what I paid was not…read moreworth it because my clothes came back, smelling like smoke and I was not satisfied again. The price was really good, but I'm trying to figure out why they smell like smoke.

Ruined shirt and refused to take any responsibility. Avoid this place and find another with quality…read moreand some ethics.

Introduction: Last…read moreof the current alphabet series! Z is for Zips Cleaners representing 2024. And also this is coincidentally my 800th Yelp review!! After this before moving onto 2025, I will go back through runner-ups of businesses letters where I chose an out of town location, and I wanted to pick a place that was local to DMV: Central MD, northern VA, or DC. For example, my next review will be the letter K from 2018 in Silver Spring as a runner-up to one I wrote in Wilmington, DE. This is an effort to support places local to my area. Experience: I rarely get dry cleaning these days as I mainly work from home, but every once in a blue moon I'll need. There's 2 dry cleaners near me in Maryland City, which I used before, which both had annoyed me, and their prices went way up, which further annoyed me. I decided I was willing to drive over to Laurel potentially (since I think there were only the 2 in Maryland City, and Laurel was the next closest area for dry cleaning), but I looked online for pricing & reviews of various places. I called to clarify pricing. I was a bit skeptical of Zips as I had heard some not good things about them when I lived in northern VA, so I never went. I called the Laurel Zips, and the woman was very nice answering my questions. The prices were much more reasonable. So, I was willing to take a gamble on them. I went, the same woman was friendly in person, and the clothes were ready at the promised time. I didn't get overcharged, had any issues, & the clothes came out well. I'll consider Zips Laurel to be my go to dry cleaner.

I was informed upon pickup that my coat could not be cleaned because your staff was afraid of…read moredamaging it. If your business was unable to safely clean the coat, it should have been rejected at the counter when I dropped it off, rather than taking it