I can't say enough great things about Tobinson Ace Hardware! From the moment I walked through the…read moredoor, I was greeted with genuine friendliness and outstanding customer service. The store was clean, well-organized, and stocked with everything I needed, making it easy to find exactly what I was looking for. It's refreshing to shop at a place where the employees truly care about helping customers instead of just pointing them toward an aisle. The highlight of my visit was Bailee. She provided some of the best customer service I've experienced anywhere. She was incredibly knowledgeable, patient, and genuinely invested in making sure I found the right products for my project. She took the time to answer all of my questions, explained my options clearly, and even offered helpful tips that saved me both time and money. At no point did I feel rushed, she made me feel like my satisfaction was her top priority. Bailee's professionalism, kindness, and positive attitude made what could have been an ordinary shopping trip into an exceptional experience. It's obvious she takes pride in her work and truly values every customer who walks through the door. Employees like Bailee are the reason people continue to support local businesses instead of shopping at big-box stores. Every interaction I had at Tobinson Ace Hardware was pleasant, and the entire team seemed committed to providing excellent service, but Bailee deserves special recognition for going above and beyond. Her dedication, expertise, and willingness to help exceeded every expectation I had. I highly recommend Tobinson Ace Hardware to anyone looking for quality products, fair prices, and customer service that is second to none. A huge thank you to Bailee for making my visit such a positive experience. I'll absolutely be returning for future projects and will gladly recommend this store to friends and family because of the outstanding service I received.

Very helpful. We are so grateful to have this store right in town when we need a bolt or a key…read moremade it's my go to place just a few blocks away

Manager today refused to shake top of the line gallon of Benjamin Moore paint I purchased there…read morebecause a few ounces had been taken out. I've been having them shake older paint for over 20 years. Can was pristine, lid put in with rubber mallet. That's not close to being customer friendly, it's rigid and glad I have a choice. I've spent thousands of dollars there. She was condescending and authoritative. Over 20 years I've experienced some less than stellar Ace mishaps but haven't said anything. David Ziegler, you should be ashamed of the rigidity of your manager. Will be purchasing paint at Sherwin Williams in FRG or Home Depot. No use in paying a premium dollar for store location.

I love this place. They help if you need it but don't pester you if you don't. Has a great…read moreselection of excellent quality bird foods.

Store has inventory management issues. Went shopping for a doorbell it said they had in stock…read moreonline. I asked the store associate and was told to purchase that item I had to scan the barcode on the display, buy it online, and go up to the service desk. Someone will go unlock the cage and I'll get my item. Piece of cake? Sounds simple right, nope. I did everything the employee told me to place the order, and headed to the service desk to pick up. No issues with placing the order. Immediately, the woman at the desk told me there's a 2 hour wait on online pickups. I explained to her that I'm a person standing in front of her, that came to the store, and not a person shopping online. I WENT online, yes, to order the item, as your associate said I had to per your system. Nobody told me - not the associate or the sign I scanned - that there could be up to a 2 hour wait. How is anybody supposed to know that who's in the STORE purchasing items? I'm not online. If you want to lock things up for security reasons, KEEP TRACK OF THEM. When somebody is buying something in your store, physically, in person, you cannot say they are an online order that has to wait 2 hours. It doesn't help that I have severe anxiety, and was shopping at 6am so I could get off the roads ASAP and get home before morning traffic got bad. I finally got my item after waiting about a half hour for multiple people to check multiple cages, top stock - all kinds of places were checked. This security system has existed my entire 42 year life. You take the paper ticket for the expensive items up to the desk where you wait a couple minutes and they grab it from the secure area. That's the system, simple, been in place since at least the 80s. Why can't you figure it out here in 2026?

We went to our local home depot to return some things. There were a total of 4 employees behind the…read morecustomer service counter and only one of them was working to assist customers. The other three were chit chatting away, totally ignoring the line of customers waiting to be served. I felt bad for the young lady who was actually doing her job while her much older coworkers were having the time of their lives chatting and laughing to each other the entire time. I guess Home Depot pays their employees to stand there and chat instead of helping customers...

really disappointed with the customer service or lack of at the Woodstock il store. I purchased…read morekeys there that did not work. went back 1/2 hr. later WITH RECEIPT and was told I would have to contact manufacturer directly for a refund. I was told they do not issue refunds for everything in the store even with a receipt. If they don't want to "get involved" with certain items they shouldn't sell the items in their store. Evidently Menards no longer stands behind everything they sell. Too much competition to put up with this.

The staff is ready to help. Have ordered several things to ordering staff is kind courteous helpful…read morehelp me get my order straight. I always can find something to buy in the store. Plenty of good deals to be had and they have almost anything you need easy to get in and out of convenient parking again staff is usually willing to help

Good staff, service and knowledge. Always has the "one off" item you need..."ACE IS THE PLACE WITH…read moreTHE HELPFUL HARDWARE MAN"... Not just a catchy jingle!

Local hardware store that has something for pretty much all of your needs. We shop here for wood…read morepellets for my husbands smoker grill. They have a plethora of the wood chip flavors to chose from and for a good price. When checking out the cashier was friendly and recommended additional items for us to try on our next visit.

I love starting my home improvement shopping at Menards, because there's usually a larger selection…read moreand there are a ton of tools and items that the "bigger" chains don't have. This one in Carpentersville is nice to shop at, because it's a little hidden and harder to get to than the other ones, so (at least in my mind) it's never crowded in here. For this trip, I came in to get a light switch and I was pleased with the selection. I used the app ahead of time to find out the exact location of the product in the store. The only part I wish there was more of is that I like how at the other retail chain, there's always someone walking around to answer your questions if you have any. It's not that that's not available here, it's just that there seems to be less people on the floor. When I do find someone, however, they have always been polite and helpful.

Careful if you are a black person, in this store. Nazi Menards employee called CPD on a homeless…read moreblack person last night when I was there. CPD "ruffed" him up. CALL Ben Crumb, hit record, When in doubt, "SEW the shit out of people"! I am a white lawyer!