Great service Alex and Devin helped me make a project i…read moreneeded for my house and they put it together and made it work Amazing service from both of them

Cant complain! I love the smell in Ace Hardware... that…read more"lawn and garden" smell. Lol. Anyways busted out a window at home just a small single pane. Ace came through! Got a 20"x24" piece - in which they cut it for you! That's always nice so you don't have to mess with it yourself. It was only $15! So i can't complain. The glass is only 1/8" no other sizes so make sure that'll work for your project you are doing. For me it was absolutely perfect. Also got some window sealer caulk and bam! project is done for $20! Definitely beats paying someone $100 to do it. I love being a "handy man" and Ace came through on this one! Clean store. Friendly employees. #manstuff

I love starting my home improvement shopping at Menards, because there's usually a larger selection…read moreand there are a ton of tools and items that the "bigger" chains don't have. This one in Carpentersville is nice to shop at, because it's a little hidden and harder to get to than the other ones, so (at least in my mind) it's never crowded in here. For this trip, I came in to get a light switch and I was pleased with the selection. I used the app ahead of time to find out the exact location of the product in the store. The only part I wish there was more of is that I like how at the other retail chain, there's always someone walking around to answer your questions if you have any. It's not that that's not available here, it's just that there seems to be less people on the floor. When I do find someone, however, they have always been polite and helpful.

Careful if you are a black person, in this store. Nazi Menards employee called CPD on a homeless…read moreblack person last night when I was there. CPD "ruffed" him up. CALL Ben Crumb, hit record, When in doubt, "SEW the shit out of people"! I am a white lawyer!

St. Charles Hardware Store, located in the suburbs 40 miles west of Chicago, is a wonderful…read moreOne-Stop-Shop for all your supplies and business/outdoor/home repair needs. You might be looking for something specific or you might be browsing the aisles, unsure of what you actually want or need, but... They look to find you...THE CUSTOMER, to make your project venture...a success. I'd like to give them a mention as they recently opened just over 1 year ago in October of 2021 and deserve recognition. Store Hours are 7 days a week... Monday: 7:30 AM-7:00 PM Tuesday: 7:30 AM-7:00 PM Wednesday: 7:30 AM-7:00 PM Thursday: 7:30 AM-7:00 PM Friday: 7:30 AM-7:00 PM Saturday: 7:30 AM-6:00 PM Sunday: 9:00 AM-5:00 PM Phone: (630) 394-2378 They offer everything, including... - paints - household hardware for home improvements - electrical supplies - cleaning products - housewares - gardening - grilling - tools and utensils You may think...well, what makes them any different than a Home Depot, Lowe's or Ace Hardware Store? It's about customer service and forming real relationships. They're a community based small business and their mission is about personalized service to make your life easier. Businesses like this need to be supported. And St. Charles is part of giving back to fellow neighborhood organizations. They sponsor the Anderson Humane, The Chamber of Commerce, St Charles Business Alliance, St Charles East and North High Schools. They have a terrific "Best Rewards" Customer Loyalty Program. It's a way for them to say..."thank you to those who have become part of our local, independently owned hardware store family", according to their website. A hardware store can be filled with an overabundance of supplies and gadgets that can leave the average household/business owner feeling overwhelmed. Here at St. Charles, it's their kindness and hands on human-element experience that go a long way in making the improvements journey...a fulfilling one.

Great service when I went there everything was half off. it's sad that they're going out of…read morebusiness.

great company to work with and fair pricedread more

From the owner: Emmert Group Provides Lumber Supplies, Property Management, Real Estate Titles and Closings, Along…read moreWith 1, 2 and 3 Bedroom Luxury Apartments in Brazil Indiana.

Store has inventory management issues. Went shopping for a doorbell it said they had in stock…read moreonline. I asked the store associate and was told to purchase that item I had to scan the barcode on the display, buy it online, and go up to the service desk. Someone will go unlock the cage and I'll get my item. Piece of cake? Sounds simple right, nope. I did everything the employee told me to place the order, and headed to the service desk to pick up. No issues with placing the order. Immediately, the woman at the desk told me there's a 2 hour wait on online pickups. I explained to her that I'm a person standing in front of her, that came to the store, and not a person shopping online. I WENT online, yes, to order the item, as your associate said I had to per your system. Nobody told me - not the associate or the sign I scanned - that there could be up to a 2 hour wait. How is anybody supposed to know that who's in the STORE purchasing items? I'm not online. If you want to lock things up for security reasons, KEEP TRACK OF THEM. When somebody is buying something in your store, physically, in person, you cannot say they are an online order that has to wait 2 hours. It doesn't help that I have severe anxiety, and was shopping at 6am so I could get off the roads ASAP and get home before morning traffic got bad. I finally got my item after waiting about a half hour for multiple people to check multiple cages, top stock - all kinds of places were checked. This security system has existed my entire 42 year life. You take the paper ticket for the expensive items up to the desk where you wait a couple minutes and they grab it from the secure area. That's the system, simple, been in place since at least the 80s. Why can't you figure it out here in 2026?

We went to our local home depot to return some things. There were a total of 4 employees behind the…read morecustomer service counter and only one of them was working to assist customers. The other three were chit chatting away, totally ignoring the line of customers waiting to be served. I felt bad for the young lady who was actually doing her job while her much older coworkers were having the time of their lives chatting and laughing to each other the entire time. I guess Home Depot pays their employees to stand there and chat instead of helping customers...

The worker there with glasses kinda chubby dont know his name was very mean and rude to me when I…read morewas at this location. While trying to ask questions he appeared frustrated and agitated. Someone should really put him in check.

One of the least friendly Ace store I've ever used. Staff acts like they are doing you a favor by…read moreservicing you.

What an amazing turnaround this store has experienced since going under new management. The…read moreinterior has been revamped, it feels bigger, and the customer service is outstanding. If you haven't been there in a while, please stop by and say hello to them, it is so nice to have friendly faces running the ship.

This is great store. Very knowledgeable, helpful, and friendly staff. I shop there all the time and…read morehave for years. Having a good neighborhood hardware store is invaluable for a homeowner. I think those who gave middle and low reviews are whiny and ignorant.

Good staff, service and knowledge. Always has the "one off" item you need..."ACE IS THE PLACE WITH…read moreTHE HELPFUL HARDWARE MAN"... Not just a catchy jingle!

Local hardware store that has something for pretty much all of your needs. We shop here for wood…read morepellets for my husbands smoker grill. They have a plethora of the wood chip flavors to chose from and for a good price. When checking out the cashier was friendly and recommended additional items for us to try on our next visit.

The Store has everything. The people who work there are eager to help. It's my favorite store.read more

Millens has gotten even better over the past year or so. I used to go there only when I needed…read morethings immediately. Now it's my first stop. Saves me tons of time. Their sump pump parts and plumbing sections are great. They've rekeyed my locks before. Some of the sales assistants know more than others but at least one of them always has the answer. Plus, if I just want to know where to find something and I don't ask for any opinions, they leave me alone. Perfect!!! The prices are fair and well worth it because time is money.

Having a LL Bean in South Barrington is so nice and convenient! The store is very large and has a…read moregreat inventory within all offering departments. I visited to look at their shoe department for a holiday gift. Don helped me and I could not have nicer things to say about him! He got me a variety of bean boot styles, heights, and sizes to try on to truly see which I liked best. After my research was complete, he found us back in the store to have me try one more boot that had my preferred size, width, height, and was on major sale! He never applied pressure for me to buy and actually recommended I put it on a hold if I wanted to think about it. He made sure I was well informed of my options and went above and beyond for me. I ended up coming back Sunday and bought the boots! LL Bean has some great products where I've bought blankets, flannels, sweaters, and slippers previously but Don's service was some of the best I've experienced in a while.

Yesterday my wife Jenny visited her favorite clothing store and purchased some slippers and a…read morehoodie pullover. Today she realized that she was missing one of her earrings, so we looked all over the house, but couldn't find it. After thinking about it, she thought that she might have lost it when she tried on the sweater in the fitting room, so she decided to go back to the store to find out if anyone had found it. After looking in the dressing room, she was offered assistance by an employee named Cathy,. After explaining her problem, Cathy told her that someone had found her earring late yesterday afternoon, and that it had been secured for her. We are very grateful for the help from Cathy and whoever else had found her earring! Thank you SO MUCH! John & Jenny