I had an excellent experience today at L.L.Bean thanks to the help of Colleen who was in the women's outerwear department. I needed help with finding a winter coat that wasn't made with feather, wool, fur, or leather and could be found in a petite size . Colleen was extremely knowledgeable and sensitive in helping me find what I was looking for. read more

Having a LL Bean in South Barrington is so nice and convenient! The store is very large and has a great inventory within all offering departments. I visited to look at their shoe department for a holiday gift. Don helped me and I could not have nicer things to say about him! He got me a variety of bean boot styles, heights, and sizes to try on to truly see which I liked best. After my research was complete, he found us back in the store to have me try one more boot that had my preferred size, width, height, and was on major sale! He never applied pressure for me to buy and actually recommended I put it on a hold if I wanted to think about it. He made sure I was well informed of my options and went above and beyond for me. I ended up coming back Sunday and bought the boots! LL Bean has some great products where I've bought blankets, flannels, sweaters, and slippers previously but Don's service was some of the best I've experienced in a while. read more

L.L.Bean - Inside - Outdoor Gear Near Me - South Barrington, Illinois

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Yesterday my wife Jenny visited her favorite clothing store and purchased some slippers and a hoodie pullover. Today she realized that she was missing one of her earrings, so we looked all over the house, but couldn't find it. After thinking about it, she thought that she might have lost it when she tried on the sweater in the fitting room, so she decided to go back to the store to find out if anyone had found it. After looking in the dressing room, she was offered assistance by an employee named Cathy,. After explaining her problem, Cathy told her that someone had found her earring late yesterday afternoon, and that it had been secured for her. We are very grateful for the help from Cathy and whoever else had found her earring! Thank you SO MUCH! John & Jenny read more

L.L.Bean - Outdoor Gear Near Me - South Barrington, Illinois

Love the clothes & sales. I'd give it 5 stars but was extremely disappointed they have no gift cards that say "Merry Christmas." I reluctantly bought five $100 gift cards elsewhere. read more

I am originally from New England so this is my favorite outdoors store. I love the quality of their clothing and the best part of it is if anything should happen to the product you purchased then you bring it back and get a new one. They stand behind their products and that's what keeps me coming back because their stuff last. This store is brand new in the area and is located in an outdoor shopping mall which has all kinds of other great stores so that's a plus. The store it's self is a little bit disorganized from what I am use to at other LL Bean stores and that maybe because they are new and still figuring things out. But they have all the great products that I love. I will say that the shoe selection is not as big as what I am accustomed to but maybe that's what they have for this year. The staff are very friendly and helpful especially when I was trying to find something in a specific color. Overall I am so excited to have LL Bean so close and the store is really nice! read more

L.L.Bean - Outdoor Gear Near Me - South Barrington, Illinois

I'll never step foot in this location. I asked a lady for help and she was like well I'm leaving! Then another lady stepped in and it was worst. I asked for something I saw online and she basically told me to look for it myself. I was asking because I couldn't find it. Older cashier had such an attitude even my daughter caught that. SAD. Do better LLBean read more

Came in with my husband to look at winter coats on clearance. Store was laid out well, clean, neat, and pleasing aesthetics. We were greeted soon after we walked in and asked if we needed any help. We told her what we were looking for and she led us to the men's coat section and explained where the sale coats were. We couldn't decide between two coats because we weren't sure which one was warmer, so my husband asked one of the employees and they were very helpful. We were also approached in the middle of our shopping to see if we needed any help and when we said we were just looking around, the employee said OK and didn't hover. This store certainly has the right balance of customer service. We walked around the entire store to see what they had, but the only other thing we ended up purchasing was a men's shirt on clearance. The prices in general were very over-priced (even the clearance items!), especially for clothing made in China. read more

Visited the store today. Was lucky to get Thomas as my salesperson in shoes. Though what I came to purchase (slippers) didn't work out for me, he was very knowledgeable and eager to assist me. He mentioned that he had only been working 2 weeks as a seasonal employee. He would definitely be one to keep and promote in your company. He was kind and patient. Thank you for hiring a great quality salesperson. I will be back! read more

I LOVE THE BEAN!!! This place rocks. They have such quality stuff, and fair prices for the quality. But what you're really paying for is their FABULOUS customer service, and product guarantee. They really stand behind their stuff, which is amazing this day in age. Nobody stands behind their stuff like L.L. Bean. I've been raving about them to my friends and family lately. I just bought a great coat from them!! I've got a super-lightweight North Face coat ($260) but I've but on a lot of weight recently and needed to get a new one that fit me better for the moment. Well it just so happens that they carry a VERY similar line that is totally comparable in quality and weight... YAY for me!!! And to top it off, the day I went to buy my coat - they were on sale for 20% off, so it saved me $40. I brought my mom here, too - and she is now totally a fan!! She bought the exact same coat I did, but in a different color! LOL. It's fun to walk around this place and see the cool stuff they have. They even offer some "puttings"! For example - they were promoting a "How to Snow-shoe" event. How cool is that?! I thought it was. I'm not going, but the fact that they do stuff like that is really cool. I'd be tempted to try one of these events someday. I highly, highly recommend this place. Now - they don't have many stores, so most people may be more familiar with the catalogs.... SO if you're not on their mailing list, be sure to go to their website and sign up for catalogs! read more

The salespeople were super helpful and friendly. And I generally like their products. I was exchanging a couple of Christmas gifts, getting the exact same items in slightly different sizes. I ended up having to pay for some discrepancy or change in their pricing in the 3 weeks or so between the time the gifts were purchased and the date I was returning them. C'mon Bean, nobody is running an arbitrage scam on different sized products exchanged through your stores. Make exchanges easy. I would definitely not buy gifts for others at L.L. Bean. read more

Overall not a good experience. It was my first time there and I wouldn't go back. The team on the floor are not friendly or helpful. I was trying to shop for my child and they told me I couldn't be in that area. They didn't try to assist me in any way. If you don't want people shopping in a specific area you should block it off clearly. And I specially only came to look at the baby clothes. Again, overall disappointed in this location. read more

BIG FAN OF THE BEAN With only a handful of stores, most people are only familiar with the catalog and have never been inside a L.L. Bean store. If you're a fan of their clothes stop by and check this place out. The selection is good, the customer service is excellent, and of course everything you buy is backed by their rock-solid 100% satisfaction guarantee. I love their products and got a cool $89, 3-in-1 water/wind-proof jacket good to -15 degrees that has nice perks like a removable fleece, a cell phone pocket, and stowable/adjustable hood (no more giant hoods to make you look like a monk). Bring it winter! Bring it! read more

I came to L.L. Bean for some house slippers. The ones I saw on their website looked fit for a sheik so they seemed good enough for me. I read the reviews before going in here & was surprised at how popular this place is. Everyone was talking about how good the customer service was so I was interested to check the place out. I walked in & the place looked awesome from the custom woodwork on the doors to the overall layout it looked like it belonged in South Barrington. I didn't get the best customer service like everyone was talking about right away. I walked up to a worker & asked them if they had an item & he replied with if it's not on the shelf we don't have it. On my way out another employee began to help me & did a better job of checking if they had the item in stock. The employee also offered to order the item & have it shipped to me at no additional charge. Overall as a store they have a great return policy which is what a lot of places don't have any more. The store looked great & the staff was helpful. I would shop here again. read more

We went in the middle of the afternoon. Due to the high ceiling and the angle of the sun, much of the interior of the store was affected by absolutely BEAMING sunlight. I wish I had brought my sunglasses in from the car, because I couldn't see anything in some parts of the store! Aside from that, the experience was good. The store is divided into modules depending on the activity, so all the hiking stuff is in one spot while the biking stuff is in another and fishing is in another. Clothing is more towards the outside of the store. The staff was fairly reserved but the one interaction I had was nice! The employee and I chatted about a bike I was looking at for a little bit and then I wandered off to a different part of the store. I'd probably go back! Nothing was terrible apart from the sunlight, so I'd recommend going at a time where the sun won't be a problem. read more

LL Bean has great quality clothes and goods at good prices. But, IMO, what sets them apart is their terrific customer service. One example: I was looking for a couple of different items and one of their great staff was helping me out. She handed the items I had already picked out to another staff member to set over by the register. A couple of minutes later, the second staff member approached and said he noted that one of the items I had selected had a flaw. He hadn't been able to find another item on the rack but was going to look in the back. He came back a few minutes later with a replacement. All this effort on his own initiative. I was very pleasantly surprised. That's why LL Bean rocks: outstanding customer service. read more

Customer Service is AMAZING. Lifetime satisfaction on all items sold says it all. I recently had a swimming suit fade in color and brought it back (3 years later) for a full instore credit. Great place to shop! read more

L.L. Bean is a great small outdoor store. This place is a good place to visit if you are new to outdoor activities like fishing, camping, and cycling. The staff is very friendly and they offer quite a few inexpensive "clinics" where you can learn new skills and try new outdoor activities. This store is proud to be built with green building techniques and features recycled wood floors. read more

This store is worth the trip though it's limited in stock and size. And staff said this store is twice the size of their regular stores (!). Nevertheless, the staff is friendly, knowledgeable, and customer oriented. I got great insight into a sit-on-top kayak I'm considering. Prices are a bit on the higher side; however, everything I put my hands on was of at least solid quality. Store has a wifi LL Bean portal so you can multi-media shop/ research, etc. Shipping to the store is free. There's also a place for kids or non-shoppers to wait for their shopper. The center where the store is located also has a great variety in a village like setting so the destination adds to the experience. I'll definitely come back. LL Bean, double the size of the store! read more

I've been a LL Bean customer for a few years. This location is the one I prefer going to. I've had a great experience for the most part. The last couple visits have been somewhat sub par as far as service is concerned. They seem to be short staffed. Its hard to find anyone to help out. I do hope this is a temporary staffing issue and they fix it because otherwise its a great store. read more

My wife and I have been L.L.Bean customers for over 30 years. The day finally came where we had to honor their 100% satisfaction guarantee. Their so called "guarantee" is a bit of a farce. My wife had a pair of L.L.Bean Gortex hiking boots that she had purchased several years ago but had seldom worn. She referred to them as the perfect hiking boot. Just a few minutes into a mountain hike, the "like new" soles on both boots completely peeled off. It appears the rubber/foam material that attaches the soles to the boots had crumbled and disintegrated. This is clearly a manufacturing defect. We returned the boots at the Barrington store, but since we did not have the original receipt, they would not refund, credit us, or replace the boots. The store associate told us they delete all computer sales records after two years, so they couldn't verify what price we purchased them for. The best they could offer us was a store credit of $27.99 for boots we're pretty sure we paid well over $100 for. We understand their policy for returns without a receipt, but these were obviously a manufacturing defect. The soles completely peeled off ! Other than that, the boots were in perfect condition. After we spend our $27.99 store credit, I think we're done with L.L.Bean. The ONE TIME in 30+ years we needed them, they failed to stand behind their product. We won't do further business with a company that treats it's loyal customers this way. read more

I badly needed a winter jacket for the Chicago winter as I have to walk about 1.2 miles in downtown every day from train station to my workplace. So as usual I did a ton of research on winter jackets. Spent many hours online and going to stores to try out the jackets. Wanted something that fits well, lightweight but can keep me warm at -20F temps, not too expensive and looked good. It was getting a bit frustrating to find something that satisfied all my criteria. They were either expensive ($300+) or too bulky and heavy, or looks good but not well fitting. North Face was overpriced, Columbia parkas didn't fit well, Lands End was ok but made me look 10 years older. Among the lower end brands Free Country was of decent quality for the price but was a bit on the bulky side. Read a lot of good reviews about LL Bean but I was not comfortable buying a jacket without first trying it out. So finally decided to drive to the LL Bean store in South Barrington, thinking on my way that I am going crazy to drive 25 miles to try a jacket. But I am glad I did. The quality and fit was just perfect. The price is a bit over my budget, but it is well worth it. The store decor is great and staff is very friendly. Their return policy is still sinking in my mind :) read more

Want QUALITY? This is the place to BE. The employees are so helpful and knowledgable, it's impressive!! They have experience and the willingness to share them. Their selection and quality is just AMAZING! Yes, you may need to take out a loan for a jacket, but it will last you a lifetime. In fact, they guarantee it! They stand behind their product and you can pretty much return/exchange anything you get from there anytime. Who else offers this?!?! read more

Could not believe it when I asked them what to do about my backpack (from middle/high school) that was shedding a protective coating or something, and they told me they would replace it FOR FREE!!! Service was amazing, and the stuff I have from this company has always been great too (minus the shedding that they fixed). I wish I would have done this months ago when I was using the backpack every day while pregnant. read more

My wife and I brought a return in from Christmas (slippers). We ordered them online and they were a size too small. The cashier was very polite and prompt in providing us with the return. Excellent service! read more

I rarely review a place, but the customer service today at LLBean by three different staff was amazing. I will go out of my way to order online or visit LLBean stores in the future. We had been to 3 different sporting goods stores and after receiving no help at Cabelas we accidentally ran into this LLBean store while looking for a place to eat- our toddler was cranky and so were we! We ended up with the canoe we were searching for and some other items and finally some helpful people at a sporting goods store! read more

Great merchandise, beautiful store and outstanding customer service. I mostly shop online but this is one of the few brick and mortar stores that I find enjoyable to visit. Highly recommend going when they have sales. read more

I'm writing to complement the staff, especially the fly fishing expert. They are friendly and helpful, and will recommend fishing rivers, and other speciality companies for items that aren't in the LL Bean line. I'm also a fan of their hiking boots. Very comfortable for an "Urban" type hiker and at a reasonable price. read more

They are just so nice here! LL Bean (and this store in particular) has really helped my transition from the south up to these frigid winters! Every time I come to this store, they always seem to have something on sale which is nice because the prices are a little higher than what I'm used to. It's certainly worth it for the guarantee (an employee told me you could wear the shoes for 3 months, decide they weren't working for you, and ll bean will take them back!). Also, this is a great place for Christmas (and other) presents! read more

I would give LL Bean 10 stars if I could. But the store gets four. LL Bean does everything right, their guarantees, their quality, their service. But lately their stocking (online and especially in this store) seems to be lacking. I've gone in several times looking for something only to find they don't have it. Their sales people have been confused about which desk to send me to with a return I had. There was a time where just about everything I wore came from here. But after several times of trying to order something, only to find it was back ordered for a month or more, I ended up checking out Cabela's. I'm still a loyal customer, and I like having this outlet nearby - but I wish it was stocked half as well as REI which is about the same size. read more

I am a regular shopper at the South Barrington location. Awesome service EVERYTIME. I went in looking for swimwear, which they didn't have much of a selection in the store, but the sales associate took the time to go online with me and check out all the options. He took the time to go through all the details of each suit. He made it very easy for me to get what I needed. Awesome service, good quality merchandise. read more

Went to the store for the first time, a bit wary because of some poor reviews of service. I was there mid-day on a weekday. My service experience was...WONDERFUL! Floor personnel were knowledgeable about products and knew the stock well. Dressing room personnel offered several times to retrieve different sizes or bring other items. The dressing rooms were large, with seating and many places to hang things. When I checked out, sales staff at the registers even ordered two "missing" items for me which will arrive at my home. Whenever there were three people in the line the staff called for extra help at the registers to keep things moving. All in all an experience I want to repeat. Plus it takes more than one visit to really absorb all that they carry. Glad I went - it is about an hour from my home to the store. read more

Customer service is terrible here. This is the second time we have walked out and will only come back if it's to return items purchased online. The shoe department guys are put off when you ask them to get a shoe for you and treat you like an idiot when you don't know how their sizing works. Every person in the shoe department should be fired for their terrible treatment of customers. read more

Doesn't get much better then L.L. Bean. Quality, price, excellent customer service, and exceptional quick delivery

I love LL Bean... I grew up in Vermont, so I have always trusted LL Bean products, and know it is top quality. Now I am lucky enough to now have a LL Bean Store down the street from me. I thought the product was good...the customer service is AMAZING! We just purchased another kayak and two hullavator racks to haul them with. Larry went above and beyond modifying the mount to fit on our Trailblazer. He was very knowledgeable and made sure we knew how to get the kayaks on and off properly. Jeannie was a plethora of knowledge with my kayak and gave us a lot of good advice on products to go with, places to go, and trips that LL Bean takes you on. My husband purchased a Manatee last year, and I decided to research all the area stores for mine. (REI, Cabella's, bass pro shops, and online). I ended up where I started..LL Bean! The product is definitely top quality, and we love the fact that the staff is very knowledgeable, and they mount and put together and mount our kayak racks! I just can't say enough good things about this store and the staff! Thank you! read more

We got good travel gear from this store.

Do not order canoes from LL Bean! My husband and I recently purchased two Old Town Canoes from LL Bean and both were damaged by the freight company. After an hour on the phone, we are getting replacement canoes, but this entails waiting for two more freight companies - one to pick up the damaged canoes and a different freight company to drop off the new canoes. And the customer service has been TERRIBLE! I have been hung up on and laughed at...not good. read more

Customer Service IS awesome! The quality of the merchandise is great! This IS NOT Target or Walmart..... everything I buy at L.L.Bean lasts sooo much longer and looks and feels better than other stores' products. Items do cost alittle more - but, you get what you pay for! I love shopping at this store..... I tell everyone, "This is my new favorite store". read more

My wife and I visited your South Barrington store yesterday for the first time to check out your fly fishing combos. We spent time with the store manager who taught us how to cast the rods and there was a instructor demoing the art of fly tying.The entire experience was awsome to say the least.I now know what the BEAN TREATMENT is all about!Thank you so much for this type of skilled sales and merchantdise. Dan & Carol Vosecky read more