I am writing about my experience buying from the Soft Surroundings catalog. What a sad, frustrating…read moredeterioration of this company. A few years ago I purchased some women's clothing from their catalog/online and the quality was good (given the premium prices), delivery was in the expected time. Unfortunately, three months ago, I purchased three pieces of clothing that I had specifically selected for scheduled events. I ordered in plenty of time to receive the items well in advance. The items were each sent separately, each literally months past my order date. They never sent any emails or texts alerting me to a delay. I kept looking at my order online and seeing the expected ship date moved weeks into the future, over and over again. No communication to me at any point. I called customer service repeatedly. The first person told me there was a delay because they were moving to a different distribution warehouse. I complained about lack of communication and she said she would alert someone more senior. Of course nothing happened. After I returned the first two items, I didn't need the third which was a matching piece. It was already listed as delayed another month or more. I called customer service to cancel that order. He said he would cancel it. I said I want to ensure my card was credited. He kept saying they don't charge until it's shipped. Sure enough, today, weeks later, this last item that I had canceled shows up. Now I have to return it. There is a return fee of $9.95 deducted from the credit for each item - even though it was their fault. I will never purchase from them again.,

This has been my experience. I received an email from Soft Surroundings that my order was…read morecancelled due to corporate changes. Thus, I ordered the same item at a later date. To my surprised, about six weeks later, both orders were received. I sent them back in the same bag. Was told they didn't receive the one item, even though I received credit for the one order. Finanlly, the customer rep agreed to refund my money but also charged me a processing fee of $9.95. I will never order from Soft Surroundings again.

What a beautiful store! I loved all the great suggestions on trends from the stylists working…read morethere. I also happened to get the best pair of jeans ever from this store. Can't wait to bust them out!

This is my go to store in my go to location! The very best sales staff and they've expanded. More…read moregreat clothes for you to chose from! Join the rewards program and get postcards with dollars off your purchases.

This review is strictly for the Wednesday Concert Series. Concerts are held mid June thru mid…read moreAugust every Wednesday from 630pm-830pm. Their is plenty of parking but it does fill up quickly! Bring your own chairs or blankets but coolers and tents are not allowed. No pets are allowed. There are a few food and beverage vendors and prices are average. Beer and seltzers are available for purchase as is a selection of food items from the local restaurants. Held in the Main Street Plaza between Georgio's Pizza and Mago.

They packed the place for the concert on the green. Parking was a challenge. Canned alcohol,…read morebeer soda and water was available to purchase. Lots of people were eating carry out food from area restaurants. The band could be heard even as far as Giostra's patio. We enjoyed BonJourneyd as they covered both Bon Jovi and Journey hits. Nice way to spend a beautiful summer evening. Three more concerts left here for the season. See their website for details.

While waiting for a reservation at a restaurant nearby, we stopped at Talbots. (I was with my wife…read moreand my mother.) Both are petite and both shop at Talbots since they have one of the best selections of petite-sized women's clothes around. When I tried to check-in, I realized that this location wasn't on Yelp, so I added them. (The manager was very happy I did that.) While the women shopped, I took a few pictures and posted them right away. For the few times I go clothes shopping with family, I know how hard it is to find petite clothing. This Talbots has one of the largest selection of Petites I've seen anywhere. Both found a number of things they liked. (And I have to admit, looked good.) We patronized, and found things; we paid (and got a $30 discount for joining their buying club). Then, it was off to dinner.

I'm giving one star because I went to return a few items and the return value was less than the…read moreamount I paid. I had all of the proper paperwork and had the items only a couple of days. The gal that actually processed the return was helpful and very friendly (she gets the star). She tried to get the manager to understand the problem. The manager did not move, but stood against the wall with her arms crossed and said "we don't refund the shipping fee" (it was not pertaining to the shipping fee). The cashier was very apologetic and I said not to worry, I will speak to the customer service online. I have to say, I felt very judged by the manager. She was rude and dismissive. She had no desire to speak with me at all, much less try and help me with the discrepancy. I purchased two tops, so I'm not sure why she was so bothered. It may have been because the shoe box with the shoes I returned was beat up, broken and had a rubber band holding it together. However, they were shipped to me in that state and I was returning because they were too narrow. I likely would have shopped around more if she didn't make me feel so unwelcome. One other thing - the clothes at this store are not that affordable. The quality is not THAT good to afford such a rude employee. This visit to the store was a big disappointment for me, as I don't live close by.

I love shopping at the Chico's Arboretum! The staff is so accommodating in helping me find an…read moreoutfit I feel comfortable in. They even gave me hints on how I should wear the outfit to look thinner. I really appreciate their expertise. I will continue to shop there!

Placed and order online for P/U , when I called the next day to see when I could pick up the order…read moreJudy a sales associate answered and before I could even finish asking the question she rudely interrupted me and said that they would not be getting to the orders because they were to busy with mark downs and hung up. Sadly this is not the first time I've had poor customer service from this location.

I have a friend who is a newly transitioning trans-woman, and in need of a wardrobe…read more We stopped into Maurices a few weeks ago and the staff were amazing - wonderful and excited for her, and discussing her options for getting a styling session when we had more time. Both my friend and I felt incredibly welcomed and a lack of judgement. It was a refreshing experience and I don't know why I was surprised. Maurices makes cute clothes for a variety of body types and sizes, and they recognize that everyone has a right to feel fabulous. I definitely can't wait to go back and help my friend walk out with a new wardrobe, lol.

I'm not one to splurge on myself, but with the cold weather upon us and my closet in need of some…read more"freshening up" I decided to visit Maurice's. When I walked in I was instantly greeted by Sara who asked if she could help find anything or if I had questions. After 1 minute in the door and 4 items already in my hands, I told Sara I think I hit the jackpot! It's been awhile since I've been to Maurice's, so I forgot how much I love their selection! Sara hooked me up with a dressing room so I could free up my arms for my items. Another girl took the next batch and I was soon on my way to the fitting room to try on the 10+ items I found. While I loved everything, I narrowed it down and went to checkout. I asked the girl about the current sale (better late than never, right?!) and although none of my items qualified, she hooked it up with a $50 off coupon. Thanks for a great experience!! I'll definitely be back in the Spring!

Having a LL Bean in South Barrington is so nice and convenient! The store is very large and has a…read moregreat inventory within all offering departments. I visited to look at their shoe department for a holiday gift. Don helped me and I could not have nicer things to say about him! He got me a variety of bean boot styles, heights, and sizes to try on to truly see which I liked best. After my research was complete, he found us back in the store to have me try one more boot that had my preferred size, width, height, and was on major sale! He never applied pressure for me to buy and actually recommended I put it on a hold if I wanted to think about it. He made sure I was well informed of my options and went above and beyond for me. I ended up coming back Sunday and bought the boots! LL Bean has some great products where I've bought blankets, flannels, sweaters, and slippers previously but Don's service was some of the best I've experienced in a while.

Yesterday my wife Jenny visited her favorite clothing store and purchased some slippers and a…read morehoodie pullover. Today she realized that she was missing one of her earrings, so we looked all over the house, but couldn't find it. After thinking about it, she thought that she might have lost it when she tried on the sweater in the fitting room, so she decided to go back to the store to find out if anyone had found it. After looking in the dressing room, she was offered assistance by an employee named Cathy,. After explaining her problem, Cathy told her that someone had found her earring late yesterday afternoon, and that it had been secured for her. We are very grateful for the help from Cathy and whoever else had found her earring! Thank you SO MUCH! John & Jenny

What's not to love about beautiful, soft, comfortable clothing? I love the Soma PJ sets, travel…read morewear, workout Bras and clothing. I always stop here before a trip, especially a girls trip away. Soma wear is typically higher priced than what you might find in a TJ Maxx or Ross Store, but I return to Soma for the lasting quality and reliable fashion I have come to know here. There is also a Soma store at Woodfield Mall, but my favorite location is here at The Arboretum of South Barrington. The sales staff here are always helpful and friendly without being over-bearing or persistent. Be sure to check out the sales racks in back and join their mailing list to watch for rewards points and special coupons for even greater value. On my last visit, I spent around $60, but I had $35 in coupons. I also appreciate the good quality paper shopping bags Soma uses and often reuse, recycled or use them as gift bags.

I thought it was terrible. I have purchased bras before from Soma and have loved their service…read more There was a sale online so purchased 5 bras. I could not remember my size, so I ordered what I thought would fit. Every bra fit incorrectly. Not a big deal, I went to the store to exchange them. There was a woman being trained. She clearly was not ready to be on her own but they left her to take care of me for most of my experience. 1st she tried to tell me that I didn't purchase one of my bras there. (She didn't bother asking the associate that was training her, she just assumed because they didn't sell that particular bra in their store that it wasn't from Soma)The associate had to correct her. Instead of asking, because she had no clue, she proceeded to tell me that I could not take that particular bra back through the store, but that I needed ship it back and contact the company the way that way had purchased it. Again, the associate had to correct her. (The associate was in the back and I had to ask her to go and verify that I could not return it in the store) As I was trying on the bras they did have in stock, she took forever to find them. I love Soma bras but every single bra she gave me from one of their lines was misshapen, it looked like it was crushed. She not only made up answers instead of asking when she did not know, she had a slight attitude like I was inconveniencing her. Needless to say I returned 3 out of the 5 bras. I'm not going to pay good money for misshapen bras and bad service. I have not been back since and am still debating if I even want to go back and give it another try.

It has been a few years since I reviewed this Duluth location. I had to share another review…read morebecause right now (January) is a perfect time to visit and check out their clearance section and sales. Like many stores wanting to move merch out before new items arrive. Many items are priced aggressively, like 70 percent off, while some are 40 percent off. It's kind of a fun time too because there are Winter and holiday items priced low, but new merch for late Winter or Spring are just in and regularly priced. Clothing and apparel here is superior quality and made for long time wear. Last year, I found a women's belted trench coat here on sale for under $40 and I am sure I will have it for life. I must have been asked several times if I needed help finding anything and the store personnel are always friendly and helpful, without being aggressive. Bonus for being pet friendly, and having clean, spacious dressing rooms and customer restrooms on-site. If you bring your pups, It's a nice area to walk them outside, before or after you shop too.

I am genuinely upset writing this…read more Half my closet is Duluth Trading Company. I've defended this brand, promoted it to friends, and spent years being a loyal customer. Today, that meant absolutely nothing. I sent my daughter money through Venmo to buy items for me. When I went to return them, the store refused to refund my card or offer any kind of reasonable solution -- even after I explained that my daughter now lives in Columbia, MO and I was just trying to avoid the ridiculous hassle of shuffling money back and forth. No empathy. No flexibility. No effort. Just a cold, policy-over-people "no." What should have been a quick, human interaction turned into a frustrating, disappointing experience that left me feeling completely dismissed as a customer. After years of loyalty, Duluth didn't just lose a sale today -- they lost me for life. Extremely disappointed.

This DSW location is one of my favorite to shop because of the big, well lit, clean layout and…read morehelpful sales staff. While my last review was several years ago and Winter focused, I recently shopped for some Summer, dressier work shoes, and I found exactly what I was searching for. My goal? Black patent, sling back, kitten heels. If you've ever came to the store with something very specific in mind, you could end up trying different stores before you find the right pair. Today it took me one visit and two aisles, so I was very pleased. My only dilemma was deciding which pair to get since there were several options I found. And, there was also a store-wide sale... Bonus! Thank you DSW for great variety, price and customer service.

Nice DSW, neat, clean and organized. Easy to find sizes. Lots of options. Plenty of parking space.read more