We tried Zerorez after hearing many recommendations from family and friends. I researched the ingredients/process before calling and spent a long time on the phone initially with the rep explaining everything I wanted, and problem areas still visible after last cleaning by a different company (2 trips to try to deal with dog mishaps - still visible) The rep stated that they would pretreat problem areas at additional cost, but could not guarantee stain removal but they would 'do their best'. We went over the special deal and what rooms that would cover, and all additional rooms. I stated that we understood that they would only move 7 pieces of furniture, and it was our job to vacuum ahead of time. (We ended up moving all furniture OFF all carpeting as we had more dog messes than we thought - our rescue dog fear pees. :( I got an email confirmation right away, a confirmation the night before, and 2 calls that day confirming apt and also that they were apx 45 min out. AJ and Tyler showed up, were professional from the get-go. AJ toured the house while Tyler set up equipment. The final price was exactly as set up on the phone; same number of rooms (two were double as they exceeded 200 sf, as explained over the phone by rep initially) and stairs were same as counted intially. They explained their process; one worked pre-treating and as that solution dries quickly, the other worked right behind, starting the actual cleaning/extraction. At one point I questioned the water tank temp, but AJ came outside and showed me the super hot water in the hose by shooting some on the driveway and also the very hot hose inside the house bringing water etc to the wand (they had protected the wood flooring from the heat by putting down some pads). I researched the Maxim product offered as a carpet protectant, and decided to get that due to dogs in a few rooms - not all. The price went up and AJ figured out the final cost before they did anything extra, and got my okay. They were at the house a bit longer than initially thought as I added to the job. AJ and Tyler requested all fans to be OFF while they were putting down pretreatment due to how fast it dries, and then had us put the fans on and turn the heat way up (it was so cold that night!!) to help the carpeting dry. They left us with booties for all, and suggested we keep the dogs by us in rooms that weren't cleaned to give the carpet the best opportunity to dry nicely. I waited to write this review until a few days later and I vacuumed to see the job. The carpeting is PERFECT. All stains are GONE, and I did as AJ did when he was touring the property before starting work - bending down and actually smelling the (former) stain areas. NO SMELL! Yes, their service is expensive. All good carpet cleaning is costly. We made their job easier and more effective by 1) investing in really good vacuums and vacuuming often 2) using Nature's Miracle when dog accidents happen; now I'm told to use a diluted white vinegar solution and do the deep layer of toweling/glass container with heavy books/brick in it to wick stain into towels; 3) removing everything possible so they could access carpeting to do a better job and 4) vacuuming and edge cleaning the day of service for best job possible. We waited 2 days, even though carpeting felt pretty dry next day (except for stairs and last areas cleaned) to put furniture back. We are really happy with the entire experience. read more

F08/15/2016 IF YOU NEED CLEANING DO NOT USE FOR FORT LUPTON PRICE GAUGING!!!! $99 FOR BRIGHTON AREA. $150.00 FOR FORT LUPTON AREA!!!! HERE ARE THE FACTS: Zerorez OPERATIONS MANAGER HAS BANDED FORT LUPTON INTO THE LONGMONT AREA VS THE BRIGHTON AREA RESULTING IN AN ADDITION 33% CHARGE FOR DRIVING 5 EXTRA MILES TO SERVICE THIS COMMUNITY. PLEASE NOTE THAT CLOSEST LONGMONT CITY LIMIT BORDER ON IS 21 MILES AND 31 MINUTES DRIVE TIME AWAY FROM THE WEST SIDE OF FORT LUPTON. AND BRIGHTON HWYS 85/7 MAPS OUT TO BE EXACTLY 5.7 MILES SOUTH OF THE INTERSECTION OF HWYS 85/52 FOR THE CITY OF FORT LUPTON, CO. THAT IS A HUGE DIFFERENCE IN DRIVE TIME AND IN "PRICE" BANDING. I spoke with the company manager regarding the distance and this is the result of the conversation. The Company insisted on charging me $150.00, an extra $51.00 to drive an extra 5.7 miles, to my west side home that borders Hwy 85 in Fort Lupton, CO 80621. The Manager, Jenny, refused to lower the price to the lower advertised price in Brighton of $99.00 for 3 rooms. But said she would drop $11.00 IN CHARGES THAT CUSTOMERS NORMALLY OCCUR TO USE THEIR BUSINESS. I tried to explain the LOGISTICS of the situation using factual figures and even asked to speak with their operations manager and she was very patronizing saying she would be glad to take my number and have him call me back "if he had the time". I have used this company many times for our home in Florida and have been more than happy with the results. And they drive a lot further in the than the mileage this ZeroRes Franchise would be driving. Jacksonville, Florida IS the Nation's LARGEST CITY in area size. I do not recommend them. They are unreasonable regarding the logistics of the their banding charges, plain and simple. The unfortunate thing is, Fort Lupton is a booming bedroom community with a beautiful view of the mountains and business's like Zerores are charging unfair prices to come here when they could very easily build a steady clientle and build their business base. But hey....what do I know. Again....mileage vs cost = 33% INCREASED CHARGE BECAUSE FORT LUPTON IS INCORRECTLY BANDED IN WITH LONGMONT BY THEIR OPERATIONS MANAGER THAT NEEDS TO GO BACK TO LOGISTICS CLASS 101 Description of work: Carpet cleaning Cost: $150 Work Completed Date: 08/15/2016 OverallF PriceF QualityN/A ResponsivenessF PunctualityN/A ProfessionalismF Close read more

We received terrible service from this zerorez location. The tech was 2 hours late after the company gave us a time frame window, putting them 2 hours outside the time frame we were told. He spent nearly 5 hours in our home cleaning air ducts. They show you pictures after (he forgot to take one of our upstairs bedroom) so I assumed it was a job well done, until I recently looked inside of a vent and found tons of hair, dust, contact lens case and a toy from previous home owners. This vent was clearly not cleaned. This lead me to look inside all the vents which are all still filled with hair, dust, and small items. I'm not sure what Zerorez's standards are but this is not ok, especially for the time it takes and the price tag of $600. I do not feel comfortable having them back in my home as we are having a baby this week, and their only offering is to redo it. We have had our home cleaned this week and do not feel comfortable with workers coming inside after the fact. They offered next week as their last offer, but we will have a newborn. Not sure how that would even work with the noise from the equipment and the fact they have to take up the entire house with machinery. We had to sit outside when they came because of the lack of room in our small home and the noise (totally fine normally, but not with a newborn). We have asked for a refund at this point, which they are not willing to give. I would understand the company wanting a redo but at this point, but with circumstances combined with my lack of confidence in their work I will not be having them back read more

I heard about Zerorez through a radio ad on KBCO. I liked that it claimed no chemicals used, and safe for kids and pets. It was super easy to schedule my appointment online. I went to the website, entered my zip code and it populated the franchise that would clean for my area, along with a calendar of dates I could choose from. I selected my date and an email was automatically sent to my inbox for confirmation with some more details on preparing my house for the day of the carpet cleaning. I received a phone call the week of my cleaning to confirm my date, once again - and the customer service rep was very helpful and also reminded me of the steps I needed to take to prepare for the day of the cleaning. The guy they sent (Mike) to do the walk-through and clean our carpets was extremely thorough and helpful in making suggestions. He did an excellent job and we were very happy with the outcome! We were so happy that we made sure to give him a tip and will definitely be calling for a follow-up carpet cleaning, requesting him. I highly recommend Zerorez. You won't be disappointed in the results. The things we were dealing with, that were totally resolved were: A pet accident (cat urine) and a small area where carpet had been flooded (he pulled back the carpet to check the pad and the tacking strip and noticed mold on the strip, so he recommended we spray a product called "Killz" on it and he even had some in his van, so he did it for us), rust stains from plant pots, and vent dust discolorations on carpet, carpet stains, and heavily trafficked staircase. read more

Too often people only complain about businesses but I thought it worth the time to really highlight this business' professionalism which took me by surprise. These days it seems harder and harder to find a business that teaches its employees how to handle client missteps and actually take pride in what they do and how they can improve their services to help their clients. Based on my experiences, I HIGHLY recommend Zerorez for any carpet services you may have as I will definitely be using them again. I hired Zerorez to clean my carpets as well as fix several discolored spots after hearing good reviews from my neighbors. I was extremely impressed with the gentleman Patrick who came out to clean our carpets. He was prompt, courteous, knowledgeable, willing to answer all my questions and took pride in his work. We had a couple of missteps on the scheduling for getting the discolored spots fixed and it took us a few rescheduled appointments to get the job completed. One of the owners (Jason) came out to do the work. Not only did he do a FABULOUS job of fixing the spots, he was extremely up-front about the scheduling issues and adamant he make it right and work with his staff to make sure it didn't happen again. I can't even tell you the last time I saw a company take immediate proactive steps as Zerorez did and handle it with such professional and courtesy. It's obvious the owners set the example for how their employees and that is rare in this world. Keep up the great work as I know I will definitely use your company again! Thank you! Paula read more

Thought I'd try them out since I hear so many of their ads on the radio (3 rooms for $119.00). Signed myself up online, very user friendly website. The tech arrived in the time that I had signed up for, very nice guy and walked the job with me. I did have some heavily stained walkway areas and a couple of pet spots. By the time my job was walked my bill went from $119.00 to $270.00, more than double. We had company coming into town and I needed it done, so I agreed. By the next morning, the edges of my carpeting were it meets the tile floors, the edges of my stairs had a dark brown line where the water was not properly sucked up, also on my landing a big round spot that was dark brown and soaked (this was 24 hours later). Throughout the house there are still areas that are wet, as I said this is 24 hours later. I called and spoke to someone in their call center, she told me that they would try to get someone out in the next day or two. I told her that was not good enough as we have company arriving tomorrow. She then told me that she will see what she can do and will get back with me later today. I guess I will wait and see. Bottom line, the carpet doesn't look any different than what it looks like when I have used other companies that have charged much less. read more

We had our carpets cleaned just a few months ago by another company, and it never really felt like the carpet got very clean. There were still spots in the high traffic areas. I heard about Zerorez on the radio, so we thought we'd give them a try. They were able to get us scheduled for an appointment quickly. We were given a 2 hour window and told we would be called by the technician 1/2 hour before they got there. We were called during our 2 hour window and told they were running late but they'd get someone out there an hour after they originally thought. For the inconvenience, they offered an upgrade. When the technician arrived, he did a fabulous job on our carpets. He was really professional, and we could tell he took pride in his work. He demonstrated how the cleaning process worked and spent extra time and attention on our areas of concern. When he was finished, he told us how to care for our carpets and made sure we did not have any other questions. Our carpets are cleaner and softer than they have ever been. We have had our carpets cleaned many times and, without a doubt, this was by far our best experience as far as customer service as well as quality of the work. We will use them again and definitely recommend them to anyone. read more

I just got my carpets cleaned by ZeroRez and they look FABULOUS. My technician, Rachid, was very friendly and knowledgeable. He also gave me some tips on how to keep my carpets clean. I had the carpet cleaned a few months ago by another company and they didn't get the job done. Rachid was able to completely remove the spots they had left behind. I did have some areas that needed some extra attention due to my dogs. I read the reviews here on Yelp prior to making the appointment and noticed that a lot of people were unhappy that the price increased after the technician visually inspected the carpet. Here's the thing though: They tell you that the price is just an estimate when you make the appointment! I knew that it was going to take more effort to get out the pet stains, and even with the treatment, the price was still very reasonable. Also, they tell you the price before they even begin. I'd much rather use Zerorez and know that the stains are going to be completely gone and the carpets thoroughly cleaned than pay less and still have stains! I love how clean my carpets are now and have nothing but praise for Zerorez and Rachid. I will DEFINITELY use them again! read more

We had an excellent overall experience with Zerorez! Nicolas, Andre and Joey were the team members who performed the initial work and follow up. The services they performed were carpet cleaning, pet odor treatment and upholstery cleaning. The carpets look like new and the 20 year old chair and ottoman look and smell amazing. Each team member was professional, courteous, knowledgeable and thorough. Jason and Shane Karren are the owners of Zerorez and not only do they perform an outstanding professional service along the Front Range but they are also very involved in the Front Range community. As a result, I am very blessed to have Jason, Shane, their families and the Zerorez Team in my life, for they have helped to change and save my life and I am very grateful and thankful for their friendship but most of all for their LOVE. Thank you Jason, Shane, your families and the Zerorez Team for helping me to become the person I am today who is in a much better place now thanks to your kindness and compassion, it is very much appreciated!!! God Bless you my friends!!! I LOVE you all very much, Mike Bustos read more

A friend recommended Zerorez. Scheduled online and they emailed confirmation right away and also called to confirm and I was able to move my appt up to an earlier date(so it probably pays to call instead of doing it online, if you need an earlier appt.). Kelly came out to do the work and she was very nice and professional. She did a walk through so she knew exactly what we wanted and we knew exactly what to expect and how much it would cost. There were no hidden fees. She was very thorough. We walked back through after she was done to make sure it was to our satisfaction. She didn't put up her equip until we were satisfied. We had two seriious stains on beige carpet and they came right out. She gave us plastic booties to wear so we could walk on the carpet afterward. The carpet looks great. It was wet and took about 6 hours to dry with fans blowing on it, and she told us it would take 6 to 8. Now that it's dry, it looks even better. Our experience with this company was very positive and Kelly is a great worker. I hope they know that. We will definitely use them again. read more

Wow! ZeroRez was amazing! Okay, yes, I admit, I found them through Mix 100.3 radio's advertising and wanted to do the three rooms pre-treated and cleaned deal for $119.95. However, I was BLOWN away by them. First of all, our technician's name was Kyle Middleton. He was absolutely amazing with his customer service. He introduced himself to all of us with a smile and walked our entire house explaining what he was going to do in each spot. He was beyond friendly and was so fun with our five year old. The cleaning of our house only took about two hours (about 1200 square feet worth of carpet), and he got EVERYTHING out. He gave tips for future spots, if they come back, and prevention. He left us with bit of carpet spot cleaner as well. They have appointments on Saturdays so you don't have to take time off work, they are super friendly, do a great job and are a GREEN company (no harsh chemicals and are kid/pet friendly). I would highly recommend them above any other in a heartbeat! read more

Zerorez of Denver was great! I initially hired them to come out and clean a few rooms and treat some pet odor areas. There was a communication error and the pet odor areas weren't treated on the first trip, but they were VERY quick to resolve the issue and even offered to do the treatment free of charge. This speaks highly of a business who is willing to go above and beyond to keep their customers happy. Especially in an economy of Groupons and Social Living where they entice people with good deals only causing disloyalty throughout the consumer market. Zerorez will be one business that I stick with because they treated me as though they sincerely cared about my experience and less about just trying to make a buck. In the long run, this is what matters people. Treating people fairly. So think twice before buying those groupons just because it's a "good deal". Stay loyal to your service providers and they most certainly will pay it forward! read more

I called them on a Friday and they were able to fit me in on Tuesday the day before 4th of July. My technician was Kyle Middleton, who was on time; he even called and asked if he could come a little early because the prior job finished early. When Kyle arrived, he put on booties over his shoes and we walked around discussing all the areas and spots. He was extremely friendly and knowledgeable about the spots and pet stains, explaining how he was going to treat them. I had 3 bedrooms, stairs, hall and traffic areas in another bedroom cleaned. The 3 bedrooms had pet stains that were treated topically. He said that if that didn't take care of the problem they would return and do a sub-surface cleaning and apply the charge of the topical cleaning to the sub-surface cleaning. Kyle even helped me move a dresser from one bedroom to another. I would highly recommend Zerorez; I think they did an excellent job on my 17 year old carpet. read more

Zero Rez was great. I received my 30 minute phone call beforehand and they were within the two hour range for my appt. Ricky the technician was very experienced, thorough, and professional and polite. I would ask for him to come again to clean my lower level. The quote over the phone was consistent however the bill went up Only because I Added another area and also extra spray protectant for the heavy traffic areas. So I chose extra work and spray protectant, that's why my bill went up. I am interior designer and sell a lot of carpet and Zero Rez is the only company I recommend. All my carpet customers who have used Zero Rez are very pleased. I like the fact that they are a green company and do not use soap/detergent. Their research has paid off. When they clean an area that has been soiled, it disappears and does not show up a few days later. Jen and Colin over the phone were very helpful and professional also. Sue/ SDR Design read more

I have used ZeroRez twice since buying my house in 2011 and both times I have been completely satisfied with the services performed. The first time ZeroRez cleaned my carpets they did a great job getting out some recent pet stains and this last time they easily removed a red stain (also caused by my pet - my dog evidently loves strawberry flavored jello powder) that had been in my carpet for over 6 months. Their upfront pricing quotes are always pretty close to the actual costs at time of service (as long as you know that some services will cost extra, but they also give you a quote for those services when you call). The people who work for ZeroRez are polite, courteous and friendly, this includes the people who answer the phone and schedule appointments to the people who come out and actually do the carpet cleaning. I will not hesitate to use ZeroRez in the future for my carpet cleaning needs. read more

Mike came out to the house right on schedule after giving us a thirty minute heads up. Most of the house has wood floors so even though we signed up for a 3 room cleaning we actually only had two rooms with carpet. Mike moved much of the remaining furniture and got to work. He did a pre-cleaning to help eliminate some pet stains and told me that it would normally cost extra but since I only had 2 rooms he was adding it at no charge. It took about an hour to finish the job and the results were impressive. Stains were gone and the carpet looked close to brand new. Not an easy thing considering we have 2 kids under the age of 6 and a 100 pound bloodhound! Before Mike left, he explained some ways to keep the carpet looking fresh using household items. He also offered some helpful tips for removing future pet stains. Good company. Will definitely be using Zero Rez again. read more

This is the 3rd time we have used Zerorez and in the past have been extremely happy with the results. I learned this time that I need to stay home while they are here. My husband was here, but did not tell him to move the dining room table or the hall table to clean underneath, so it was not done. You would think since I had moved all the other small tables and lamps off the carpet that the technician would know that was how it was done, but it was not done, so that was disappointing. He was very pleasant man and seemed real concerned about doing a good job. (I got home just as he was wrapping up and didn't realize that he hadn't moved the tables until he was gone). We will continue to call them when we need our carpet cleaned. It is a little more expensive than other carpet cleaners, but we feel they do a good job and like that they do not use chemicals. read more