ZERO STARZ! We had an appointment set for the timeframe between 8:00-10:00 After receiving zero confirmation I reached out to confirm the time frame and I was told around 8:00 that they should be there any minute because I was their first job of the day. They called back and I was told they had truck problems but they would be here for SURE by 10:00, which was acceptable. Around 10:30 and still no Zerorez, I called several times over a 30 minute period and there was no answer and after being on hold forever there was a message each time saying the voice mailbox was full. Absolutely HORRIBLE customer service! I would not recommend Zerorez to anyone. read more

Try this company at your own risk. Was told one price on the telephone. When the technician arrived the price went up $80. They supposedly recorded the original phone call but when the company called back to confirm the price she obviously had not listened it. Very rude. Will not use again. read more

We have been using zerorez over 10 years for multiple residence - always a fantastic experience. Highly recommend!

We had a great experience with Zerorez. Dan came into our house and after introductions inspected our couch and provided us the cost of cleaning - I expected a lot more than we actually had to pay which was $149. We had no stains - just a couple years worth of dust build up and dog slobber but when he was done, our couch looked and smelled great. He was a perfectionist trying to pull out my dog's hairs. Most of which he was able to get out. I will use Zerorez again. We are thinking about using them for my father's house. read more

Second time using Zerorez. A few months ago they did an incredible job cleaning my carpet. It looked as good as it did new, so I called them back again. Big let down! This is the 2nd worse cleaning I've had. I'm beginning to think the key to cleaning the carpet isn't the company, but the technician. He spent more time talking than focusing on cleaning. Missed a lot of soiled areas which I had to point out. When he focused on them, the spots came out. He didn't go back and forth across the soiled areas like other technicians. It takes me longer to vacuum my carpet than this guy cleaned...he took longer to clean my bath and bedroom than the family room and dining room (4 times larger). The vacuum hose was also leaking water everywhere and he had to tie a rag around it, but it started leaking too. So, the carpet has soaking wet spots everywhere he stopped to talk. I have towels on them now to soak up the water. The technician was a kind guy, but I want a good job to go with it. The technician went outside my front porch and called his office before I new he was done. I was hopeful until I overheard his phone call to the office when I went to look for him. He didn't know I could hear his conversation. He totally misrepresented me to his office. What a set up!!! No integrity there... My sister saw the workmanship and was shocked! She used to own a Stanley Steamer franchise. It's unfortunate to have this poor quality after doing so well the 1st time they came. I will ask Zerorez to return with a different technician, hopefully the same technician I had the 1st time they came. Fingers crossed. I'll update this posting after the redo. Ashley read more

They cleaned my sons house after some renters moved out and he moved back in and they did a great job! I laugh at dumb people who leave reviews where they trash their house or let their dogs pee all over the house and then they complain that the cleaning company didn't make everything like new .. Duh! If you want a new carpet then buy a new carpet, if you call a cleaning company they going to do the best they can under the circumstances. Our experience with carpet and other cleaning companies is that they can't perform miracles .. Not their fault if you or your tenant trashed the place .. Have a realistic expectation and you won't be disappointed ...my two cents... :) read more

I have waited a long time to write this review because of how incredibly sad my experience with Zerorez has been. If you have indoor pets, please read this. If this review saves even one pet it will be worth it. Initially I was very impressed with ZeroRez after they had cleaned my carpets. The tech was courteous & the carpets looked great. There were, however, sections of the carpets that were soaking wet to the point that water was seeping through my toes. I waited 3 days to put the furniture back in some areas because they were still so damp. I wish that had been the only issue. My real nightmare started shortly after they had left. I noticed that my cat was having a difficult time breathing.Her breathing sounded labored & I could hear her wheezing. I took her to the vet several times but once she was out of the house, her breathing would become normal again. Within the next few days,she continued having breathing problems & wasn't moving around as much as usual but was eating. I left the windows open constantly & was hoping that whatever was happening would clear up. It didn't. Within one week Sadie was suddenly blind. The ER doctor advised that her blood pressure was so high that it caused her retinas to detach. Her blood work showed many of her values were outside of normal ranges. Surprising since her blood work was fine a month prior. Within the next few months she exhibited more symptoms & her health continued to deteriorate. Sadly after a few months, Sadie passed away.She never was able to breathe normally again in my house after the carpets were cleaned. I tried moving her out of the house 3 times after they were cleaned to try to save her. I spent thousands of dollars taking her to multiple vet & ER visits, buying expensive air purifiers, having the carpets recleaned, buying plants to increase indoor air quality & paying for mold/indoor air testing. To say it was heart breaking watching Sadie die the way she did after trying so hard to try to save her is an understatement. It was a horrible experience. During this time, I also started experiencing unusual symptoms. Skin rashes, difficulty breathing, burning eyes, burning throat, difficulty swallowing, blurred vision, a feeling of disorientation, difficulty hearing because of fullness feeling in ears. I decided to rip the carpet & pad out of my entire upstairs. Only after that did my symptoms slowly start diminishing & I was able to get some relief. I lived on subfloors for several months to make sure all of the chemicals were out of the house before installing new flooring. I am extremely disappointed in the fact that ZeroRez took no responsibility for any of this. I have received no assistance and no financial reimbursement from them for any of the expenses that I have incurred. I called them early on to explain that there must have been some type of chemicals left on the carpet because Sadie's breathing issues started immediately after the carpet was cleaned, and she was only experiencing breathing problems when she was in my house - not outside the house. The manager at the time did come over but denied any use of chemicals even with all of the information that I had supplied. The only thing they offered was to reclean the carpets but I explained that I couldn't trust the product they were using so I would hire another company to come & try to remove whatever it was that was on the carpet. When the recleaning didn't work, I contacted ZeroRez several more times for assistance including multiple phone calls to their home office in Utah. None of the calls to the Utah office were returned. After many tearful conversations with two different managers at the local ZeroRez office & their admission that the tech had since been let go because of other customer complaints, the second manager ultimately decided that the burden of proof is on me to show that they made an error the day they cleaned my carpets! It was unbelievable that they would take that stand. I did contact a couple of labs but they advised they couldn't test for multiple chemicals. They would need to know exactly which chemical to test for which, of course, I would have no way of knowing.I also reached out to several Environmental Specialists. One of them mentioned that a family was put in the hospital because a carpet cleaning company accidently cleaned the carpet with the spot cleaner solution instead of the cleaning solution. Regardless,something went terribly wrong the day my carpets were cleaned by ZeroRez & they are taking no responsibility for it. No one should lose their pet or have their family harmed just because they had their carpets cleaned. It's unfathomable to me that ZeroRez would allow a customer to endure a personal & financial loss of this nature & not offer, at a very minimum, to absorb the financial burden. I hope that no one experiences what I have gone through but that this review might be of some help if they do. I miss you every day Sadie! read more

The guys were fantastic! They explained everything and really worked with us. I found them to be professional and helpful. We ended up having more work done than we hired for and are so thrilled that we did. I will use them again. My carpets are 23 years old and I wasn't expecting much but I was astounded that they look almost like new! Spots are gone and worn areas look 100% better. read more

Great customer service, fair prices & professional staff. Used them 2x now, and will continue in the future.

I have used many different carpet cleaning companies and Zerorez gets my carpets cleaner than any other. They have always been prompt and good with communicating. The prices are fair and the technicians friendly and hard working. I won't ever use any other company! read more

I enjoyed the service from Zerorez. The two men that came were very professional and got the job done efficiently. The carpets look good!

I had a gentleman named Fred come work for me. He cleaned my carpets in record time and they looked wonderful; they were old and stained. Fred is very courteous and professional. I will use this company again and again. read more

Rachid came to do my carpets yesterday and I am totally happy! He was sweet, professional and very knowledgeable. I will use ZeroRez again and hope I always get Rachid! read more

I had a very nice experience with Zerorez. I called about two weeks ahead of time to book a 8 am arrival. The tech, Josh Duncan, called 30 minutes prior to his arrival, had my carpet, (one room), couch & large lounge chair cleaned in about an hour. He explained everything he would do prior to getting started & did a wonderful job. I didn't have to ask him to go over anything after he was done. I hadn't cleaned my couch or chair since I bought them 14 years ago so they were dirty & needed to be cleaned. They & the carpet looked like new after he finished. I'll use Zerorez again. read more

Everything went great until i inspected the carpet after it dried, spots and stains remain. i will see if they return to address the issues. I had high expectations and was disappointed with the results. read more

Wow. Dang, I had our 5 x 8 Living Room Rug cleaned by Zerorez and I am speechless. When I brought it in it had an embarrassing amount of dog hair on it accompanied by some pretty serious spills/food stains. It literally looks brand new, smells great and I couldn't be happier. Customer service was fabulous and it did take them a few days longer than they originally quoted (I was quoted 10-14 days and I think it was about 17 days) but I could really care less seeing as it looks perfect. Thanks Zerorez, we'll be back! Let me also mention that this is a cream colored rug located in a high traffic area in a home that has 2 medium sized dogs. Pretty unbelievable! read more

Great customer service and beautiful carpets, need I say more? Call them for your next carpet cleaning!

This is the 3rd time I have used Zerorez and I think they are great. Their staff has always been friendly and over the top helpful.... and the carpets look amazing when they are done. I always kick myself that I wait so long to clean my carpets! read more

This service is excellent! It's the second time we've used them. They were quick and did a VERY thorough job. Did 6 areas and got up paint spots and pet urine. The carpets look brand new and it's been several years since they've been cleaned. I also love that they're green and there is no smell or soap residue. Would use them again and again and they always have good specials running. read more

Used this company for years and I think their cleaning is great, no complaints there. Our last cleaning resulted in missing belongings. I reached out to zerorez and they won't do anything about it unless I have video evidence. So sad, other people are going lose property and they no longer have my business. If Parker W is the tech that shows up better keep your eye on him. read more

Zerorez did a great job with cleaning the carpets at my home before selling it. The technician was very friendly and knowledgeable and I was confident that it was being done properly. I would recommend them for carpet cleaning! read more

Simply the best Exceptionally courteous , efficent, totally green and effective carpet treatment read more

Stay away. My daughter is getting married this week and our family is flying in. I needed my carpets clean. I made an appointment, prepared the house and was prepared for my 8AM appointment. At 8:10AM they called and cancelled. They said maybe we could be squeezed later. We have a rehearsal dinner later and couldn't move it. So we won't have the carpets cleaned for the wedding guests and Thanksgiving. Thanks zero res. Terrible read more

This is the 2nd time I used Zerorez. My first experience was far better. The guy who came to my house was pleasant, but made some inappropriate comments. I thought initially he did a good job and tipped him, but as it turned out, he used way too much water. My carpets were saturated and took over 24 hours to dry, complete with foot prints. Then, one of the spots I asked to be removed, seemed to have been transported to another area. Zerorez came out a second time and another guy removed the spot. He agreed that the first guy probably used too much water and the spot was something called "brown spot" which he explained was from saturation of the pad. At any rate, I still like the effect of Zerorez and will continue to use them. Hopefully, next time, my cleaner will be better and use the proper amount of water. Plus, Zerorez scheduled a redo for the new spot without charge as it should be and within a reasonable time frame. Good customer service. read more

I had Zerorez out two weeks ago, primarily to help with some pet stains. The technician was on time and courteous and left my carpets cleaner than they had been in years. However, I was bummed that some of the stains and smell remained, especially for the price. I checked their fine print and it stated, plain as day, that there is no guarantee on pet stains. I filled out their company survey (which I thought was anonymous), giving a 4 star review and indicated that I would definitely recommend them, just not for pet stains. In less than 24 hours, I received a phone call from a manager asking for more information. Today, a second technician came to inspect the work and re-cleaned the impacted areas at no charge. Zerorez does a great job and I am thrilled that they took the time to read and respond to my survey- I am even more thrilled that they took the time and initiative to make sure that the job was done right. You get what you pay for, and Zerorez is definitely worth it! read more

Everything was wonderful! Easy to schedule; the technician was on time, polite and professional. Our carpets were well-cleaned in less than an hour! read more

This is the second time to use Zerorez. The first was a gift to my parents I had their carpets cleaned. The technician was helpful and attentive. He did such a good job my parents say it's the best gift they ever got. I used them last week and I experienced the same thing. The technician was helpful and attentive ensured the added pet stain cleaning (from old tenants ) staid within budget. read more

Excellent service snd professionalism. Have used them twice now and have been extremely happy both times with every aspect of the job! My carpets look great and I love our tech Kenny! Love the fact that they scheduled the same tech both times - he remembered us from last year and it creates continuity from visit to visit. Will continue to use them in the future! read more

Toby was great, he called before arrival just as i was told. he did a great job very quickly and the carpets looked like new when he left. We will use them again and I recommend this service and company to anyone looking for quality, professionalism, better health, and overall great value. read more

I was impressed by the cleaning. After the drying, I noticed some areas (mostly the heavy used) that were still dark. But he explained that to me, so I was not surprised. The carpet is old and had not been cleaned. I like that he explained the whole process to me and what I should expect with the carpet cleaning. I will certainly used them again. read more

I'd give these folks no stars for the classic Bait and Switch.. I called them about a week ago and asked him how much it would be for four rooms +14 stairs in a living room and family room and they quoted me $250.Well when the guy got there today he called their dispatch and said this guy has five rooms not 4 (which was true -I mis counted) +2 hallways that connect the rooms and that's going to be almost $500. I was like how did you double the price because we added one room which was my mistake after all, I have a couple rentals and I couldn't remember. The girl on the line said no problem I thought when you first called it was only a one room house that's why I quoted you $250.. I was like what???? Who has a one room house? So she said I'll tell you what I'll do it for $340 and I said fine just get it done that would be great thank you very much. Well I go to work for two hours and I get a voicemail that was left earlier that said sorry I talked to my supervisors and the best we can do it for is $395. So in the end they didn't even honor what they promised! I'm done with these folks, try to find someone that's reputable.. the girl on the line sounded like it was her first day as well but her supervisors didn't step up to make it right they only made it worse which is crazy don't do business with Zero Rez. read more

This was my third time using Zerorez. After the second cleaning and their sales pitch that I needed to have my pet stains treated, which I had done, I decided to order a black light to see what they were showing me. They came in this last time and showed me the spots I needed to have treated, and once again I paid an additional $180 to have them treated, thinking they would go away. After the carpet dried, the spots are still all there. I called and Zerorez, told me over the phone they do not ever go away and most people do not have a black light. There was no offer to come and look at them, Needless to say, I learned a lesson $300+ later and will never use them again. I told them their radio ads about how they get out pet stains are misleading and the person said, well, most people do not have black lights. read more

We've tried many different carpet cleaners over the years to help with our pets. This company is prompt, clean, polite and explains everything before starting. The prices quoted online are what I pay and no cheesy upgrade/ more expensive bait and switch techniques. They fix the problems from the pets and make our carpets beautiful again. read more

Zerorez just cleaned my carpet over the weekend. This appointment was easy peasy from the scheduling online to completion of service. The options are online were easy to follow. They called to confirm - and actually were able to come earlier than planned. Once they arrived - they assessed the amount of pet stains and explained the cleaning process to me. The process took a couple of hours - and my carpet looks great. Thanks so much! Would recommend to others. read more

Had other carpet cleaning companies but Zerorez does it right. You can actually go back to living in your house in 6 hours (some areas took longer to dry). Victor was very professional and sweet and I knew the schmeg on my teenagers carpet was going to be a challenge for him. Not so! The room looks amazing! He called ahead of time to make sure it was ok to come earlier and gave me a fast quote to my inquiry about other rooms. My stairs looks so clean and new and I didn't think that was going to be possible with 15-year-old carpeting. Thanks Zerorez! No crunchy chemical carpet residue! read more

Zerorez cleaned my entire house carpets yesterday and the carpets came out so clean and fresh! Rahib, the cleaner was professional, clean, and friendly. It took approximately 1.5 hours for the whole house. I will hire them again and ask for Rahib. read more

On time, friendly and did a great job. Will use them again. Adam was excellent!

Pretty good job! Showed up right on time, had a few trouble spots that got worked on, and overall we are happy to have used the service. Kenny was very professional! read more

Bert and Albert were amazing technicians. Very professional, friendly, and explained the entire process to us from start to finish. The enzyme treatment they did on our carpeted areas worked wonderfully - both the urine stains AND smells are completely gone!! Thank you, Bert and Al! However...the customer service we experienced with zerorez was *not* my favorite. While everyone was friendly over the phone, the actual "customer service" was all over the place. We had an appointment for August 22nd initially, but on the 19th, received a phone call telling us that they had double-booked us, and would need to reschedule. This is after we had made plans for our dogs to be boarded for the day ($75) and our kids to be at a playdate so that the house would be empty. A little bit of an inconvenience, but they did offer to give us $50 off our services for the reschedule. Great. We rescheduled. On September 19th, our technician was supposed to be at the house sometime between 10-1, so we scheduled a grooming appointment for the dogs so they would be out of the house. By 12:21, no one had called to tell us they were on the way (we were told a technician would call 30 minutes before their arrival), so we called into customer service. The rep I spoke with seemed VERY confused. Finally, after a long hold time, he got back on the line and told me that I would get a call back within 15 minutes. At 12:53, no call, so I called back again. Was on hold for 5 minutes, and hung up. At 1:13, I called again - was told that the tech would be out in 20 minutes. At 1:29, Bert called and explained that he didn't know that he had been double-booked from 10-1, and that he was on his way (and would be there within 20 minutes, which did turn out to be true this time). Kind of annoying since our dogs were now on the way home and had to be corralled to be out of the way while our carpets were being cleaned. When we went to pay for the service, of course there was NOTHING noted on our account that we were to receive a $50 credit, so Bert had to call into customer service on our behalf (I honestly didn't have the patience or the desire to do so - again - so thank you, Bert!). They offered a $30 credit, to which I was pretty annoyed with, to be honest with you. Bert worked with us, and gave us a better deal on the 3 rooms that were treated, and also threw in ScotchGuard at no charge, along with the $30 credit. That was okay with me - and frankly is the offer that should have been presented to us by customer service for the hassle we went through with having to reschedule and then having the techs come out so late. We will definitely use zerorez again really only because of the techs doing such an amazing job. I would like to think that reading reviews like this will only help the business with training their customer service reps to do a little bit better - and everyone deserves a second chance! read more

Zerorez has done a great job for me, i've been a customer for over two years. They do a fantastic job with the carpets, and upholstery. Staff is very nice and professional. I think they've cleaned my place 4 times now, every job has met expectations. read more