Earlier I shared my experience with MSS Cleaning, when they seemingly disappeared with both of my…read morerugs and my cleaning fee. It is now just over 7 months later, and they finally responded to the Better Business Bureau (on the last call). Yesterday, they came by and brought the rugs back. And the refund has (apparently/not in my account yet but these can take time) been issued. I'm very glad to finally get my Indian rug back. I will say that they still smell strongly of cat urine (the original reason for cleaning), so I'm not entirely sure if they were actually cleaned. I've spoken to Azari Rug Gallery, the reputable and well-established business on South Broadway where I'd taken them before, and the rugs will be going to them for deep cleaning and treatment. Lesson learned: don't try to save money by looking for the cheaper cleaning alternative if the item is meaningful to you! Just go with the best in Denver (Azari).

MSS Cleaning was a no-show. I should have stuck with my gut and scheduled one of the bigger…read morecleaners. I called 5 times on 3 different numbers after no one showed up for a 9-9:30AM arrival window. Each time I reached a virtual receptionist. Every business should read the book "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect"

Always thorough and dependable. I've been a customer for decades, whether it's wal to wall, area…read morerugs, or upholsetry .

amazing cleaners - after my dog passed I had my area rugs, couches and fixed rugs cleaned - a…read morewonderful crew picked up and broughtt back figs that needed deep cleaning and repair. my area rugs look new again! the in home cleaning brought life back into my rugs and furniture. Will call again in a heartbeat - whole staff nice and very polite! thank you

Of all the carpet cleaning companies we received follow-up from on our outreach, A1 Red Carpet was…read morethe ONLY company who was willing to come out and take a look at the job and provide us with an estimate without having to commit to the work. James was fantastic, very knowledgeable, and thorough in running down everything that the job would entail. We needed to get some pet stains out of carpet that wouldn't come out with the over the counter rug doctor solution that we used. James and his team were able to get us on their schedule quickly. He was very communicative via text messaging to answer any questions as well. The job took around 1.5 hours for two rooms with the pet cleaning solution included. They were also one of the most affordable options. I would absolutely recommend James and his team to anyone looking to get their carpets cleaned. I will gladly use them again and refer them out to anyone who needs service. Thanks for making our carpet look new again, James!

Carpets looked the same when Uri was done. Stained and dirty. I was flabbergasted at the poor…read morequality of the cleaning. Unfortunately I did not check the rooms until he left. it took him 2 hours to clean a 2100 sq fr house (7 rooms). I would not recommend.

Have been using Chad for a decade now. Excellent 5 star…read moreservice. Highly recommend.

My parents had used this company in the past and so when I needed to have their whole house carpet…read moreand tile cleaned before putting the home on the market I called them. What a fantastic job they did! The tile looks like new and the carpet as well! Thank you!

Dan did a fantastic job. Everyone at the company was straightforward and never pushy. I believe…read moreyou get what you pay for when it comes to carpet cleaning, and we got an exceptionally good job. Highly recommended!

i booked a carpet cleaning with this co. they sent a disabled man in a docs carpets truck.he left…read morewithout vac up the water and i had to spend 3 days doing it myself. this was my first time using a company as i thought carpet cleaners were gipsies and crooks. my cleaner named dave proved me right

I have no words for the interaction I just had Docs of Denver's office manager, Katy. I reached out…read morevia email to get pricing information on upholstery cleaning for my couch. She let me know it was $20-$30 per linear foot. I sent over the exact dimensions of my couch and asked for confirmation that this project would be $260 at $20/ft. She replied and confirmed this pricing an estimate. Fast-forward to today and our cleaner (who was absolutely wonderful and had nothing to do with this) let me know that the project would be $25 per foot and that is the only option offered. Now, this isn't a crazy difference In price, but I feel extremely misled from my email exchanges with Katy about the price. I gave Katy a call while our cleaner was here to clear up any confusion about the price. She didn't answer for 15 minutes. When she did answer, She immediately got defensive over the email exchange sighting that I was being hypothetical about the price for the project. I told her that she confirmed the $20 per foot at $260 and she was not apologetic about the confusion and instead was aggressive with me, saying that I was putting words in her mouth. I asked her if they could do this for $20 per foot as she noted in the email, otherwise I was not gonna move forward. She said that she was gonna look into it, but then completely switched up and told me that she just didn't want to do the project anymore even while the cleaner was there, wasting my time and his. Economically say that I have never had such a bad interaction with a business before nonetheless a local business that I wanted to support. I truly cannot believe 1) the business was willing to mislead me on a price when I felt I was very clear in my email exchange and 2) treated me the way they did on that phone call. I work in marketing, and work with a lot of consumer complaints and questions. Even if you don't agree with the customer, it's important to hear them out, understand where things could've been misinterpreted and offer a solution. The fact that she didn't do any of this and instead attacked me and just cancelled the job while the cleaner was there was absolutely absurd. Again, none of this has to do with the cleaner himself as he was wonderful and tried his best offer resolutions so we could get the job done. My complaint is specifically about the office manager, Katy. I hope that this business can take this seriously and really learn treat their customers with respect. If they reply to this is anything like the reaction over the phone, they're going to be defensive and say that I'm in the wrong. If that's the case, they truly did not learn from this review. Wishing your company the best.

Cat urine on a custom sofa was horrifying. Talked with Katie who made every effort to schedule a…read moreconvenient appointment. She reviewed the issues with cat urine explaining that it, sometimes, takes two visits. She was absolutely correct. The second treatment solved the issue. No more smell in the house or cushion! Thanks Paul for your diligence. It was nice to call a business and actually speak with a person!

Clare and BJ were great to work with as we swapped out our basement carpet. They are both extremely…read morepassionate about carpet, giving us great recommendations for the space and for our animals. When we ran into an issue prepping the space, their quick turnaround time on our question was greatly appreciated. Our new carpet has completely transformed the space. Thanks both!

Ambrose Carpets more than met our expectations. I would rate our interaction with Clare as…read moreexceptional. She was wonderful. This was a very small job for the company and Clare took a lot of time to explain the different types of carpet. She explained everything in detail and made sure we were able to pick the best carpet for our needs. Clare even helped us with color choice, and it all looks great! The turnaround was very quick, and our carpet was installed the week after consultation. The installers were great as well. They were very pleasant and efficient. We are very happy with our experience with Ambrose Carpetsand will recommend them if we hear of anyone looking for carpeting or cleaning. We will be calling in the future when we need all our carpets cleaned.

Honestly, I was at my wits end with the urine smell. The previous home owners had an elderly small…read moredog that urinated everywhere (and I mean everywhere), and spent just enough on a cheap carpet cleaning and some deodorizer to cover it up when we did our walkthrough and before they sold us the house. Within 2 weeks of us moving in, the smell was overbearing. We tried a ton of different spot cleaners and chemicals and nothing worked. I was going to throw up my hands, rip out all of my carpet, Kilz stain the entire baseboard, and replace the carpet. I thought it was my only choice. My wife found ALL PRO Chem-Dry online based on the good reviews and thought we'd give it a shot. Value: It's very expensive, but if they could get rid of the smell and guarantee their work, then I was in. As all the other reviews have mentioned, Joe C. is awesome. He's honest, professional, and very obviously takes pride in his work. Results: Incredible. I didn't think it would be possible to totally eliminate the urine smell. All Pro Chem-Dry and Joe C. are seriously my heroes. Borderline miracle workers. I just cannot thank you enough for making my home a cleaner, safer environment for my family. You've restored my sanity!

Professional and courteous. They got the job done really fast and we're consulting me all the wayread more