Plan, take the kids for lunch with dad on his work lunch break. Drove 35 minutes. My husband placed our order: appetizers: spring rolls and summer rolls, 1 pad see mow and 3 pad see iew with chicken. The waitress obviously had a language barrier. Kept saying 1. My husband said no.. 1 order of spring rolls and 1 order of summer rolls. Then repeated our order 1 pad see mow and 3 pad see iew with chicken. Another waitress comes over; says something to the other then says chicken or shrimp for summer roll, we say shrimp. Then we are asked how hot we want our food. My husband says hot for his Pad kee mow for the other orders low. Waitress 1 and 2 talk discuss our order then waitress 2 says it comes in order of heat 1 to 3; 1 being low. My husband says, mine a 3 and the others a 1. The waitress 1 reads the order: summer roll, pad kee mow and pad see iew. My husband says 3 pad see iews (we hold up 3 fingers) and the summer rolls; She says okay. I ask waitress number 2 for water for us all. The water comes out. 30 minutes later the appetizer comes out...summer rolls. My husband asks about the spring rolls..they come out 10 min later. The appetizers were very good; so we figure the food must be as well. 15 min later the pad kee mow comes out; then one order of the pad see iew comes out. My husband asks where are the other 2 orders of pad see iew. The waitress says we only ordered one. We tell her no; we ordered 3 pad see iew with chicken; she says one then walks away. Now we have been at the restaurant for 1 hour. My husband has a meeting starting soon. My husband asks when will the other orders come out to waitress number 2; she says no you only order 1. No we ordered 3 orders of pad see iew with chicken with level 1 heat. Waitress 2 says no you only order 1; I hear 1. We ask for our orders. She says you have to wait until the 3 orders are filled then yours after that then 10 minutes. She proceeds to argue with us; we tell her that the customer is always right and how wrong we are being treated. We've already been waiting for an hour for food now we have to wait more. Four people do not come in to order two small plates of food; she says it happens. We wasted well over an hour! We need to leave they want to charge us. Its not right; to drive 35 minutes across town; wait 1 hour + for food, then knowing you need to drive back across town with hungry kids. Then treated badly for their mistake. Ask for the check to be free. They say no. Ask for discount; due to yes we ate the appetizers, yes my husband woofed down his order quickly cause he had a meeting to get back to at work; but my kids did not eat a meal and neither did I. I said it was wrong and such BS to argue with a customer; the customer is right. They were wrong. Waitress called us Rude and to never to return. Requested discount; owner says "no free". They offer 20% discount; I said no 30%; she says "you husband pay" I said 30%. Got the 30% off. Said something mean in her language kept calling us rude and never return. so I spoke Spanish to her I told her we would not return she had no worries of that my kids need to eat. It's unfortunate but we drove all the way back across town to our delicious place Samui Thai where we get food and are treated well. Never return to Zense. Ever! . Not a good place to go when just on a work lunch break.
I only give two stars for the appetizers were good; would have given higher but failure to bring correct order, Slow Service, with subpar customer service. read more