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    Zaxbys

    2.5 (30 reviews)
    Closed • 10:30 am - 11:00 pm

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    Recommended Reviews - Zaxbys

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    Yelp User R.

    Dear Zaxby's, I am in love with you. Your employees must love you too because they are always so awesome when I visit you at the drive thru. I'm jealous they get to spend so much time with you. I want you to know I have called it quits with the other local chicken chains. They can try to temp me with expensive ads and commercials but you have never let me down with your hot and fresh self! I am yours forever.

    Zaxbys signature sandwich
    Aaron S.

    Why was I served a chicken sandwich that looks like it's been sitting under a lamp for the past eight hours. Wasn't even hot and fresh. I don't even have have time to take it back to get it corrected. I'm definetly disappointed.

    Anissa W.

    Food was good. Service was quick. Basket of toast was actually buttery unlike a different location I recently visited. I didn't almost choke to death here. It was a very good experience. They just need to remember to give napkins when assisting drive thru customers. That shouldn't have to be requested when service greasy food. :)

    It's been windy today. Like a skiff moored at high tide, the Zaxby's Chicken was straining to become free range.☺️
    Kimberly-Gretchen B.

    I'm stuffed! And for a mere $8.19 USD. This is my second Zaxby's experience, and considerably better than the first, in Georgia. I've been waiting for Z to open for several weeks, now. Today's my lucky day. I arrived mid-afternoon, and first noticed no trash receptacles in the parking lot. Is this the coming trend, then? It's the second time I've mentioned such absence in my review. Had to use the restroom first thing. Small scraps of paper strewn about the floor, and several drops of water on the floor where one would not expect to see water. To top things off, the toilet seat was wet, even though I looked first. :( So I make my way out to order. The Zaxby's Club Meal which comprises the Zaxby's Club, Crinkle Fries, and a 22 oz drink. They have Coke products. +1 for Zaxby's. I pay my $8.19 & take the proffered cup to fill with tea. Sweetened or Unsweetened. The Unsweetened Tea is quite good. My order came up within about 5 minutes. I rarely have anything good to say about anyone's Crinkle Cut Fries, but these were decent. Lightly dusted wish Paprika, I probably would have eaten more had there been any. Then the Club Sandwich. Very good; very sloppy. I wouldn't jump to order it again, but is was very good. All personnel were friendly. There were a few crumbs on my banquette, as well as on the the two-top where I sat. The noise level was far from deafening, but was more than this diner cared for. Normally, I'd say that I'm reluctant to return, but I would like to give these guys a chance to move up to 4 stars from 3. So, I plan to return in about a month, perhaps to try the Spicy Fried Mushrooms and The Blue (cheese salad.)

    This is what I ORDERED ONLINE

    every time i order from this restaurant they always mess my order up. they always say sorry come back we will fix your order. zaxby peoples do have jobs and gas prices are up. i wont recommending no one to eat at zaxbys on south laburnum poor service nothing but a head ache and waste on money on food and the gas

    Amy C.

    Grand opening day! So far so good ... and delicious of course. I'm pleased Zaxby's chose to give East End some love.

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    4 months ago

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    Evan C.

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    5 months ago

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    5 months ago

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    1 year ago

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    2 years ago

    Just not impressed. Food was mediocre to me. On top of that the restaurant was not clean.. trash on the floor and tables dirty.

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    4 years ago

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    2 years ago

    Awesome food and the manager Shaquille is the best. Employees are super friendly and accommodating.

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    8 years ago

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    7 years ago

    Small chicken fingers. Customer service was a bummer. Sad that the zaxbys in Virginia aren't as good as the ones in statesboro...

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    5 years ago

    The staff is rude, they stop taking credit cards after a certain time to discourage customers from coming. Poor service.

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    8 years ago

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    8 years ago

    I'm happy that it's in the east side of town now I've waited a long time for this and the food is delicious

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    7 years ago

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    Ask the Community - Zaxbys

    Review Highlights - Zaxbys

    “We checked online and saw that Zaxby's was still open, so we ordered the 20-piece Zax Pack for $34.”

    Mentioned in 8 reviews

    Read more highlights

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    1.8 mi
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    Backwoodz BBQ Restaurant -- 400 W Williamsburg Rd, Sandston, VA 23150, right across from Richmond…read moreInternational Airport I had the pleasure of visiting Backwoodz BBQ Restaurant last weekend with my wife, her two brothers, my father-in-law, and my nephew, and I can honestly say this was one of the most enjoyable restaurant experiences we've had in a long time. Let me start with the most important part: THE FOOD! I ordered The Whiting Fish Plate with two sides and cornbread, and the fish, macaroni and cheese, and cornbread were amazing. My father-in-law also had the fish and couldn't believe how much food was on his plate. My wife's brothers got the brisket and absolutely loved the flavor of the barbecue. The portions are generous, the food is fresh, and you definitely won't leave wondering where your money went. And then there's the atmosphere. From the moment we walked through the door, the hostess was incredibly welcoming. It felt genuine, and that kind of hospitality is something you don't encounter nearly as often as you should. There was also a gentleman there who was basically a one-man show. He was extremely talented, both musically and vocally. He sang all of the classic songs, and we almost couldn't eat because we were too busy singing along with him! It really added something special to the experience. The restaurant was also extremely clean, comfortable, and had a welcoming, almost home-like feeling. Another thing that really stood out to me was the owner coming out to check on us and ask how everything was. After tasting that food, I didn't even need to say much. I think the look on my face said everything. That was the look of pure satisfaction! He actually sat down with our family, and we got the opportunity to ask him questions about his history with food, where he got his influences, and what gave him the desire to cook. He also let us know that since we were from North Carolina, if he was catering an event, he could make whatever style of barbecue his clients desired. That's some real culinary skill. Being able to adapt your barbecue to what your customers want says a lot about your experience and knowledge of the craft. But what impressed me even more was watching him take the time to talk with my nephew and mentor him on some business questions he had. That really stood out to me. It wasn't just about serving us food. He took an interest in our family and was willing to share some of his knowledge and experience. I was truly impressed with the entire interaction. Overall, Backwoodz BBQ Restaurant is a restaurant I would absolutely recommend. Great food, generous portions, welcoming service, a unique atmosphere, live music, and an owner who genuinely seems to care about his customers. We came in to try something new, and we left already talking about what we're going to try next time. If you're in Sandston or the Richmond, VA area, especially if you're coming through Richmond International Airport, I highly recommend giving Backwoodz BBQ Restaurant a try. You won't just be getting a meal. You'll get an experience.

    Great spot. Hospitable staff. Welcoming, informative…read more Basic ambiance. Not there for that anyway. Food definition gives you, "Backwoods." Tastes like somebody smoked and cooked the meat, in the "backwoods" behind someone's house. Had the Brisket dinner, with cold slaw, baked beans, and half a slab of ribs (see pics). The "sides" needed more attention. Very basic. VERY. Brisket was ok. A lot of "smoked" flavor, which is to be expected. Ribs, tasty, great portion. I'd recommend.

    Photos
    Backwoodz - Inside had some cute signs

    Inside had some cute signs

    Backwoodz - Brisket side $15 1/2 lb

    Brisket side $15 1/2 lb

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    Burger King - Classic Wrap
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    Burger King

    1.8(24 reviews)
    0.7 mi
    •$

    Ordered 2 bfast sandwiches and an order of hashbrowns. Paid the $8+ bill, got my food, drove off,…read moregot home, no hashbrowns. Called the store, told the manager I was missing my hashbrowns. He asked for my order number. I was not given a receipt. He said unless a customer asks, no receipts are being given out any longer. I told him I didn't see a sign for that. He said I wasn't going to see a sign. He did search back 30 minutes for my order and found it. Said I could drive the 30 minutes back with my sandwiches and get a full refund or get my missing hashbrowns. I told him the gas and time I would use made that unfeasible. He asked what I wanted him to do. I told him to give me more options. There were no cars in front or behind me to them have given my hashbrowns to accidentally. He didn't have any. I asked if he could send me an email stating they owed me a free hashbrown, He said that could work, took my name down. I asked if he wanted my email address, he said no, he would post my name on the wall for his team to see. Note: NOT what I asked for. Even if he could have emailed me a coupon for a free hashbrown would have been fine. I'm amazed he had no options but me returning to the store. This store is rated at 2/5 today and I can see why. The manager implied I was lying or it was my fault things went wrong. No accountability or apology ever from him. I hope they honor my free hashbro wns next time I'm out that way. I'll try to make that soon. Learned my lesson, 1) ALWAYS ask for a receipt, 2) ALWAYS check your order before driving 1 inch away. I don't eat out often, but apparently the basics are lost on the work staff at this store. The ULTIMATE lesson is, don't eat at burger king.

    Last 2 nights in a row store has closed 30+ minutes early. From what I can tell staff is lazy and…read moremy brief interaction with the man working was not pleasant, very rude and dismissive.

    Photos
    Burger King - Royal Crispy Sandwich, Chicken Fries, Chicken Nuggets, Original Chicken Sandwich, Drink

    Royal Crispy Sandwich, Chicken Fries, Chicken Nuggets, Original Chicken Sandwich, Drink

    Burger King - Classic Wrap
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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    3.9(42 reviews)
    0.5 mi
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    It's a five guys. You know what you're in for. Wasn't busy at all when I walked in around 515pm…read moreon a Wednesday. The food was as expected, got a crap ton of extra fries in the bag with that good ghetto grease on it letting you know both your taste buds and your cholesterol numbers are in for a wild ride. Employees weren't very friendly at all, they did their jobs and were not mean or anything. Just took the order and filled it. No conversation or small talk/niceties or anything. If they were slammed I'd understand however I was literally the only customer in there. Period.

    Five guys gets 5 stars! They focus on one thing and do it right! I mean, have you had these…read moreburgers? Fresh, never frozen, grilled to perfection with all the fixings! I always get the Little burger, because the regular burgers come with double patties! And the fries??? Real cut potatoes, hot and delicious, overflowing portions! The hot dogs are all beef and grilled just the way you like them! I've had the thick shakes and they are everything!! Grab some peanuts to munch on while you wait for you grub! It's fast and efficient! The staff is super friendly and the place is clean! Come for one of the best burgers around and bring your appetite!

    Photos
    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    Five Guys - A close-up photo of a person putting the top bun of their cheeseburger in front of a Five Guys catering box of toppings.

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    A close-up photo of a person putting the top bun of their cheeseburger in front of a Five Guys catering box of toppings.

    Zaxbys - chicken_wings - Updated October 2026

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