The customer service here is always on point. My app decided not to work today and the young lady was patient, pulled me out the drive thru so we could figure out my order and once we figured out what happened she ended up reimbursing me for my order and also gave us some treats for the wait and for their system doing an entire reboot. Which was no fault of the customer's. All restaurants need to take whatever customer service course you all give bc it's top tier. read more

Chick-fil-A - This is the second time I've gotten a salad with the stem still on it. - Fast Food Near Me - Richmond, Virginia

See all

I frequent this Chick fil a often and have never had a problem, all of the employees are absolutely great. However, it is not acceptable for anyone to be working outside if it's above 95 degrees if it's unnecessary. I went there a little after 12:30 pm, there were little to no cars in the drive thru. It makes me not want to come to Chick fil a this time of year knowing that the workers are going to be outside in this heat if they do not have to be. I'm assuming it's not just this chick fil a, but since this is the one I went to I thought I would leave the message here. read more

This is the only drive thru in Laburnum thus far with quick service AND a polite, friendly smile. No matter how long the line is, their system moves quickly. I decided to try their Cobb Salad with chicken and fat-free honey mustard dressing, it was awesome! Don't let the little box fool you. It is packed and will fill you. read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

See all

This Chick-fil-A is for the most part busy as working ants. The staff is mostly consisting of our youth. For many of them its their first job ever. They may make a mistake but they own it and we move forward. I appreciate their effort. They work hard and people need to give grace. Now lets talk about this pretzel bacon and cheese chicken sandwich. Is there a word such as. INCREDULISCIOUS. Because this chicken sandwich is incredibly delicious and I'm not a fan of most. Crazy good. If you haven't tried one. Dont because you'll become addicted. read more

We came inside to eat and I'm glad we did so we were able to correct our drink order, sauces for our nuggets, along with getting our straws, napkins, and utensils. read more

This place knows how to provide customer service. I had difficulty using the app and three team members were polite and helpful all while managing a very busy drive thru. They went above and beyond to help me figure it out and support our school fund raiser. One young man even gave my son a couple gift cards to use for a special treat next time we come! Thank you for a great experience! read more

First off thank you to the very polite folks working here. My son and I will be back. On a first visit I believe go with two or three stars, which is subject to change based upon visits. Will be back here next month, and will probably if the same as yesterday, move up to four. The employees of this location did well. While we dined in, looks like they were rocking it with the very busy drive thru. That's quite an operation, and kind of funny as this is close to Richmond Airport. Maybe their folks can visit here and see how to direct passengers. This is a clean location. Also props on the dining room layout. The festive decorations were enjoyable. Our meals were correct and tasty. This is a good spot to go when in the area. Due to next months fishing trip, this will be another meal for lunch or dinner. Thank you! read more

Chick-fil-A - ows a table and four stools - Fast Food Near Me - Richmond, Virginia

See all

They were excellent! Good food quick. There was traffic all around the building, like normal for ChickFla at noon. But they had someone standing at the corner near the drive through letting people out and to cross without getting plowed by grumpy people leaving. Freshly cleaned tables. The ladies asked every so often if we needed anything and were happy to grab the pepper and refill drinks. This place needs to have other stores have people sent here to have them trained. read more

They fulfilled our order right at closing time which they absolutely did not have to do... we had just got off a 5 hour flight and were a little disoriented time wise. We were so grateful they were able to feed us... they could have cancelled our order and we would have understood. Our kids asked that we give them a 5 star review and we agree. Thank you! read more

I rarely ever have a complaint about CFA, but this location was a disappointment. It's located in a busy shopping center & just entering the drive thru area was a bit disorganized/frustrating. The order taker was friendly, but just getting the food to the waiting customers proved to be a task for their staff. We ordered & waited in line for our food. There were staff dropping food on the ground & randomly going up to cars with no sense of direction. There were 3 lines of cars too, so the area was very congested. When we got our food, we still had to wait in line for people in front of us to get theirs because we were stuck. They should get theirs first or make a way for cars to go around instead of having us stuck there waiting. Now to the food...If I could describe in one word, it would be DRYYYYYYY!! The chicken strips were not fresh and were so dry that I had to sip my drink with every bite just to have some moisture to get it down. The chicken sandwich was depressing because there was NO BUTTER or anything on that bun. Honey, when have you gotten a sandwich from CFA that was not buttered and moist??? This was my first time ever seeing this. The fries were dry too...I definitely needed ketchup & I normally eat them plain. My kids did enjoy the Mac n cheese & that is where my 3 star rating is coming from. I won't say I'd never come back (if someone else is paying), but I'm definitely not paying for anymore dry food. That I know for sure. read more

See all

New waffle fries are terrible they have some sort of fake crunchy stuff on them. I don't know who thought of doing this. The old fries were excellent wont be back read more

Stopped for a quick lunch at 1245pm. Restaurant is always busy but also quick and efficient. I ordered the grilled nuggets , kale salad and tea. Food was fresh and brought quickly. Restaurant was comfortable. I would return. read more

Chick-fil-A - Grilled nuggets and kale salad - Fast Food Near Me - Richmond, Virginia

Always high quality and the most efficient and high quality service in spite of of consistently high through store traffic.

Always friendly at this location sometimes I think they focus on drive through to much as only one register will be open inside and a long line waiting to order. read more

**COVID Lunch Rush Review** CFA is doing a great job of keeping the quality customer service, with quick turn around. They now have 3 lanes to serve drive-thru orders, and plenty of staff. It took me about 15/20 mins to order and get my food. Your ordering options are: 1. Drive-thru and order 2. Order on app & drive-thru to pick up 3. Curbside pickup Curbside seems to be the quickest option if you have the app because there are at least 12 parking spots for that option. Quicker turn-around time. I have not experienced the mobile order-- place order on app, then drive-thru to pick up-- but it seems silly to wait in the line (that sometimes wraps around the building) when you can just do curbside. The inside dining room is closed to the public except for doordash and delivery persons. Downside: the parking lot is like a circus. read more

See all

I used to never have an issue with CFA, but every since they reopened there has been nothing but problems. My order has not been right the last 4 times I've been there. They are constantly out of SOMETHING! I cannot waste my time and money with this location! Very disappointed!!! read more

I got food to go for myself and my sick fiancé. I really liked the decorations. The line was not too long, and I would describe it as semi busy. I would have given a higher rating, if I didn't have such strange customer service experiences which was atypical of usual friendliness at Chick-fil-A. I made my order, and cashier asked for my name...and gave me a blank stare, and said can I just put E since they will have hard time saying your name. I decided not to argue, and as I was paying she picked up the phone and no acknowledgment of me after that, not even my pleasure after I said thank you. Another staff member brought my food, and I said thank you, and she with no smile and no feeling in her voice said, "my pleasure." I realize food industry is a hard business, but I was just surprised by lack luster quality of customer service I experienced by two staff members. I will stick to Chick-fil-A in the West End, where at least they don't make me spell out my name and decide not to even try saying it. The parking lot is a bit of a maze, so definitely pay attention on your way out. read more

Chick-fil-A - Happy St. Valentine's Day - Fast Food Near Me - Richmond, Virginia

This Chic-Fil-A is a complete embarrassment to the company name. The people who work there are so unprofessional, in every way. My order has been wrong multiple times in a row. If there was another location that wasn't 30+ min away I'd never go back to this one. Yea, may be faster service than other fast food but at this point, they're garbage. You know the world has gone down the drain when Chic-Fil-A messes your order up. I have two kids under 5 who would fight like crazy because they shorted me one nugget on an 8 count nugget meal. Can you imagine splitting their nuggets up and one getting 3 and the other getting 4? Idk you tell me. Straight garbage of a Chic-Fil-A.... read more

Chick-fil-A - Look at their tiny brownie they're selling for $4. The size has been halfed, but the price has not lol - Fast Food Near Me - Richmond, Virginia

They are still Drive-through or delivery only. I used to love the frosted coffee. Now you can only get one size, small. Ordered it twice now. I was not happy with only the small size but tried. They are also making it differently. It tasted watered down. I gave it the benefit Of the doubt but the second was still bad. it is definitely watered down. It does not taste good. The chicken sandwich was still good. read more

I stop into this ChickFilA almost weekly. The staff has always been the professional and courteous, as we've come to expect from ChickFilA. And they have always gotten my order right. Today, the young lady (I'm sorry I didn't get her name) taking my order in the drive through assisted me with redeeming points for a reward. When the app was having trouble, rather than tell me she couldn't do it, she processed the reward as a free promo so I still received said reward. I appreciate the staff at this location and will continue to come here for lunch when I'm on this side of town for work. read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

See all

I love Chick-fil-A, I love the polite service, I love the food, I love that Sunday is a day to worship. What I don't love is a bog of soup, I love the Chicken Noodle Soup but when the top is not put on tight, I end up with soup everywhere but in the bowl. When I order the soup, I ask that they make sure the top is on tight but many times the top is loose or comes completely off. Tonight it happened again, I ordered two bowls of soup and requested they make sure the tops were on tightly, but they were not. If the tops are on tightly, the soup will not leak even if they are turned upside down. I live a mile away, when I got home both tops had come off, the paper bag was a soggy mess, soup was everywhere and I only had maybe 1/2 the soup in each bowl. Please correct this problem as soon as possible, as I said I love the soup but I don't appreciate the mess. read more

Slowest Chick filet I have ever been to. Ordered, no "my pleasure", then wait in drive thru is already ten minutes and less than 5 cares have moved forward. Looks like a 30 min wait on a Monday night at 8:45pm read more

I'm a huge fan of Chik-Fil-A so it saddens me to give this particular restaurant such a low rating, but it is well warranted. There was a group of four of us. There was no line even though it was lunchtime. I was first to order and asked for mine as Take Out in case I wouldn't finish my meal. The others got there's to Eat In. We all basically got the same thing. Yet they got their food promptly, and I was standing at the counter no less than 15 minutes. In fact, I waited so long that another customer complained on my behalf. After getting my meal (abt 10 min wait) I had to wait another 5 min to get my milkshake. My first request to speak with a manager was ignored (the person wanted to take of the problem herself). My second request resulted in another 4-5 minutes for her to come over. When I stated the wait was well beyond the norm, her attitude was "oh well". She also said it was the person's first day, that "maybe he hadn't put in [my] order", and "he didn't know he had to make my shake". The customer who had complained to the women behind the cash register came over and told the manager it was crazy how long I had been standing there. She saw me when she entered the store, waited in a very long line to place her order, and she was already eating her meal. Yet even with a complete stranger making these comments, the manager made no comments or actions other than to lay blame on the employee. Needless to say, when I sat down with my coworkers, they were ready to leave. As a side note: I complained to Corporate and was told there isn't anything they can do since they are franchises. So much for Chik-Fil-A's customer service. read more

I looked forward to breakfast this morning, ordered 2 bacon egg and cheese biscuits and a parfait, got the order and received a scoop of parfait in a cup and the toppings I received were "charred tomato crispy red bell peppers , and was highly pissed off, called the store because I had already left, and manager tells me I can come back a later day to receive a new order...why would I wanna do that, just refund me my money, but that didn't happen, I will NEVER go to this particular location again, the white oak on laburnum. Still pissed about it. read more

Probably one of my worst chick-fil-a experiences. I don't know how my order was so wrong when I used the mobile app to order. I ordered a half sweet, half unsweetened tea and a three count chicken strip. When I got my drink it was half tea and lemonade and when I went in to fix it no one asked to help me. When I finally got it fixed and on the road I only had two chicken strips and they were so bad I couldn't eat them. I also got a yogurt and they gave me a knife to eat with... I am so disappointed, probably cause I have been traveling for 8 hours and just wanted some good chick-fil-a. Also moral of the story ALWAYS CHECK YOUR ORDER! read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

This location is known for inaccurate orders. I rarely visit and when I do they will mess up my order. I've complained and they don't respond. The location in Mechanicsville is better. Check your food before you leave. 1 star! read more

Very hectic parking lot. It was difficult to know where to go, and there were a few near accidents. You can only pick up mobile orders curbside which doesn't really make sense, and I've never seen another Chick-fil-A do this. Waited 20 minutes in the drive-through just to be told that I had to go park curbside in order for them to give me my food. Not the kind of service I'm used to receiving at Chick-fil-A :( Then I had to wait another 15 minutes to get food curbside. It's this kind of thing that keeps people from coming back. Usually I have only good things to say about Chick-fil-A, but I honestly could've went to Cookout or McDonalds and gotten my food at least 20 minutes faster. read more

This one does not live up to Chick-Gil-A standards! Rude teenagers! To busy socializing and not paying attention to the customers. Not very well trained. read more

just wanna say kimberly was amazing!! she was very sweet although i felt bad as she was the only one taking orders in a busy line when the others were just talking. y'all need to give her a raise!! read more

This location has a child's play area and is conveniently located near a target, Lowe's and a Publix. The location can get very busy on Wednesday nights during community events. The service is quick and the staff is friendly. read more

See all

My coworkers and I have been coming to this location for over a year now and always use the drive-thru. Today was the first day they have ever had a issue with having four people in one vehicle. We were told by two separate employees that two was the max number of orders they could take and they have never accepted more. After arguing that we had done it the day before and at least once a week for the past two years they finally took our order. I understand policy changes occur but they insisted they have never allowed more than two. This review is just a heads up for those with more than two separate orders. read more

The service has been phenomenal during the pandemic. I had one experience during the last couple of months that made we think I wouldn't return to this location. I did and it's been great every since. read more

FISH for Lent review only: I heard of this by work of mouth, so I drove a friend across town to the only Richmond location serving it. I LOVE Chick-fil-A, but this sandwich missed their typical level of greatness. Mistake #1: It was two "Cod bits" instead of a whole piece of fish for the sandwich. Mistake #2: It was overcooked. Mistake #3: Making me wait 12mins for them to cook it. All likely because they are not accustom to cooking it. Though they've been serving it since March, they didn't advertise it... it's not on their menu board at all, so I'm guessing that it hadn't been ordered much. The seasoning was decent, but I received an opposing opinion from my friend who also ordered it. The sandwich was just okay at best. Sorry Chick-fil-A.... try to do better next year. I'll be on the look out for it's return. read more

Chick-fil-A - The Cod Fish Sandwich - Limited time only; for Lent - Fast Food Near Me - Richmond, Virginia

The reason for this 5 star rating was that the staff were amazing - and as typical - CFA's are just the best fast food you can get. Problem with this location is that even at 10:00 pm at night the line for the drive threw wrapped all the way around making it hard to get out of the parking lot, but what that tells you with that line outside and a line inside is that this place really is that good! read more

Good customer service must be big within the Chick-Fil-A franchise. Any time I stop, I do notice it, or at least an attempt at it. My cashier was particularly cheery and the manager carried my tray to my table for me. Standard Chick-Fil-A experience. The one thing I do hate about Chick-Fil-A is that it is ALWAYS crowded, and there is no semblance whatsoever of lines and determining who's next. read more

Had lunch here today, the #1 is my favorite.. I keep it simple...A plain chicken sandwich and waffle fries. And the chicken is always cooked to perfection.. Juicy and good. The lemonade was great, but the tiny bits of lemon were a tad bit excessive. The waffle fris, while they are good... They are a bit boring.. I know the focus at CFA is chicken, but would it hurt to throw some cajun spice on those fries? Lol read more

Chick Fil A is now one of my favorite locations to visit. I enjoy the White Oak Mall restaurant because it has a children's play area for my grandson. The rubber fun house has a pleasant smell and is a safe environment in which to play. The drive-through and inside the restaurant are always busy. Long lines irritate me, but the number one combo, which includes round potatoes fries and sweet tea, is worth it. The chicken sandwich is tasty and tender. It is the tastiest Chicken Sandwich I have ever had; the round fries are soft to chew rather than hard or crispy, and the sweet tea with extra lemons is always delicious. My grandson and I enjoy the grill chicken nuggets since they are simple to chew and the round fries do not have a hard crust, which he and I prefers. The customer service I received from the staff was always courteous and pleasant. They always asked for your name when placing an order and double-checked that it was correct. I enjoy my eGift Card since I can use it to gain points on my next order and send it to family who live far away. Every Saturday, my family likes coming to this restaurant; it our go to restaurant. read more

They cannot understand the simple concept of a egg and cheese biscuit meal. I understand you don't have a meal like that but you also need to understand I order this all the time so I know you can make it and I know you can ring it up . I don't care that you have to ring it all up individually I don't need to know that I just need my food correct ..... and obviously if I ask for the meal I would like hashbrowns as well ....Get it together read more

When we arrived we were instantly greeted by some workers just sitting there talking and they even used foul language a few times. When we pulled up to the window we had to tell them our order name 3 times until they finally got it and we waited at the window for around 10 minutes before we finally got our food. When we were sitting there we heard a worker threaten to beat someone up and a worker ask another worker if they wanted to hit their vape. We we got out of the line we were missing a sandwich and when we told them and asked for one they were very rude about it and didn't seem to be listening at all. read more

I am so done with this chick fil a. Always shorten you on food and unorganized. I only go here because it's so close to home. I ordered a catering order to be ready at 2:45. I have currently been sitting in this parking or for 30 minutes. I asked to speak to a manager who said they will have it right out and then she proceeded to hang up on me. read more