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    Chick-fil-A

    3.3 (72 reviews)
    Closed Closed
    Updated a few days ago

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    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for groups

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    Recommended Reviews - Chick-fil-A

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    ows a table and four stools
    Mike R.

    First off thank you to the very polite folks working here. My son and I will be back. On a first visit I believe go with two or three stars, which is subject to change based upon visits. Will be back here next month, and will probably if the same as yesterday, move up to four. The employees of this location did well. While we dined in, looks like they were rocking it with the very busy drive thru. That's quite an operation, and kind of funny as this is close to Richmond Airport. Maybe their folks can visit here and see how to direct passengers. This is a clean location. Also props on the dining room layout. The festive decorations were enjoyable. Our meals were correct and tasty. This is a good spot to go when in the area. Due to next months fishing trip, this will be another meal for lunch or dinner. Thank you!

    The driest chicken sandwich I've ever had
    Anissa W.

    I rarely ever have a complaint about CFA, but this location was a disappointment. It's located in a busy shopping center & just entering the drive thru area was a bit disorganized/frustrating. The order taker was friendly, but just getting the food to the waiting customers proved to be a task for their staff. We ordered & waited in line for our food. There were staff dropping food on the ground & randomly going up to cars with no sense of direction. There were 3 lines of cars too, so the area was very congested. When we got our food, we still had to wait in line for people in front of us to get theirs because we were stuck. They should get theirs first or make a way for cars to go around instead of having us stuck there waiting. Now to the food...If I could describe in one word, it would be DRYYYYYYY!! The chicken strips were not fresh and were so dry that I had to sip my drink with every bite just to have some moisture to get it down. The chicken sandwich was depressing because there was NO BUTTER or anything on that bun. Honey, when have you gotten a sandwich from CFA that was not buttered and moist??? This was my first time ever seeing this. The fries were dry too...I definitely needed ketchup & I normally eat them plain. My kids did enjoy the Mac n cheese & that is where my 3 star rating is coming from. I won't say I'd never come back (if someone else is paying), but I'm definitely not paying for anymore dry food. That I know for sure.

    Grilled nuggets and kale salad
    James S.

    Stopped for a quick lunch at 1245pm. Restaurant is always busy but also quick and efficient. I ordered the grilled nuggets , kale salad and tea. Food was fresh and brought quickly. Restaurant was comfortable. I would return.

    3 lane drive-thru
    Harrison T.

    **COVID Lunch Rush Review** CFA is doing a great job of keeping the quality customer service, with quick turn around. They now have 3 lanes to serve drive-thru orders, and plenty of staff. It took me about 15/20 mins to order and get my food. Your ordering options are: 1. Drive-thru and order 2. Order on app & drive-thru to pick up 3. Curbside pickup Curbside seems to be the quickest option if you have the app because there are at least 12 parking spots for that option. Quicker turn-around time. I have not experienced the mobile order-- place order on app, then drive-thru to pick up-- but it seems silly to wait in the line (that sometimes wraps around the building) when you can just do curbside. The inside dining room is closed to the public except for doordash and delivery persons. Downside: the parking lot is like a circus.

    Look at their tiny brownie they're selling for $4. The size has been halfed, but the price has not lol

    This Chic-Fil-A is a complete embarrassment to the company name. The people who work there are so unprofessional, in every way. My order has been wrong multiple times in a row. If there was another location that wasn't 30+ min away I'd never go back to this one. Yea, may be faster service than other fast food but at this point, they're garbage. You know the world has gone down the drain when Chic-Fil-A messes your order up. I have two kids under 5 who would fight like crazy because they shorted me one nugget on an 8 count nugget meal. Can you imagine splitting their nuggets up and one getting 3 and the other getting 4? Idk you tell me. Straight garbage of a Chic-Fil-A....

    Happy St. Valentine's Day
    EunSung K.

    I got food to go for myself and my sick fiancé. I really liked the decorations. The line was not too long, and I would describe it as semi busy. I would have given a higher rating, if I didn't have such strange customer service experiences which was atypical of usual friendliness at Chick-fil-A. I made my order, and cashier asked for my name...and gave me a blank stare, and said can I just put E since they will have hard time saying your name. I decided not to argue, and as I was paying she picked up the phone and no acknowledgment of me after that, not even my pleasure after I said thank you. Another staff member brought my food, and I said thank you, and she with no smile and no feeling in her voice said, "my pleasure." I realize food industry is a hard business, but I was just surprised by lack luster quality of customer service I experienced by two staff members. I will stick to Chick-fil-A in the West End, where at least they don't make me spell out my name and decide not to even try saying it. The parking lot is a bit of a maze, so definitely pay attention on your way out.

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    7 months ago

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    2 years ago

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    2 years ago

    Always high quality and the most efficient and high quality service in spite of of consistently high through store traffic.

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    3 years ago

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    9 years ago

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    Greg W.

    Kevin, thanks for the good review!

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    4 years ago

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    Page 1 of 2

    Ask the Community - Chick-fil-A

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    I want to start by saying that when I do a food review, I try to be as understanding and objective…read moreas possible. I am kind and generous in my critique and try to maintain a professional decorum. With that said, I ordered four pieces of Whiting, sweet potato fries, green beans, and three chicken thighs. All of it was garbage!!! I expected four normal-sized pieces of fish, but instead, I received cut-bite-sized fish. The grease that was used to fry this fish was not fresh. My chicken thighs looked and tasted like they had been cooked some days ago. I received approximately 11 fries, and the green beans came straight out of the can with no seasoning. I understand that we live in trying times, but this is ridiculous. Usually, I would give restaurants the benefit of the doubt, but I can honestly say this is a one-and-done for me.

    Well, this is quite the way from me but I made it and they did not disappoint. If you like Dave's…read morehot chicken or the croaker spot, this is for you. Let's talk about the food y'all. Not the best area but the food is INCREDIBLE. From the Nashville sliders to the shrimp Po boy and the fish. It was all so good. The service was fast even though they were super busy. It also looks like they get a lot of to go orders. I started off with the fish and shrimp platter. I'm not sure what that's called but the fish was fresh, fried to perfection. Shrimp was also really good, pairs well with tar tar sauce. The shrimp Po boy was my favorite. The sauce on it was SO GOOD, the bread was incredibly fresh. 20/10 for the Po boy. The manage habanero shrimp was super spicy but so good. The fried oysters was a unique menu item. Good as well. The sliders, we customized and got one hot honey and one Nashville hot. Both delicious. Also come with fries and I love a good fry. The wacky whiting sandwich was a fun and delicious item as well. Perfect for fish lovers that are looking for something more. The loaded Mac and cheese was so good as well. Lastly we had the funnel fries and it was a unique touch and was so good! The decor is cute but I don't love that it's attached to the gas station. Overall, the food was extremely good and definitely recommend if you are in the area.

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