The quesadilla was great when they first came out, but NOW- they just throwing that shit together, especially at this location! No sauce-barely any cheese- and cold! Egg rolls were drenched with oil! Couldn't even eat it! Asked for 2 sweet and spicy sauces and one Zax spicy sauce.... Got all 4 sweet n spicy, had to have that corrected before I left the window.... Spent $17.20 for nothing!!! I'll go to Jersey Mike's... or anywhere else but here again! This is not the first time something like this happened at this location....just finally decided to write about it! read more

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Not a fan, but because I have only tried them once and their commercials are very enticing . We ordered a combo dinner advertised at the time, the Fries were soggy and beef was lacking the flavor expected . It was a Friday evening and busy. We decided to take ours home so really can't rate dining area this visit. read more

You nipped me off. I ordered two large fries and this is what I got. 16 fries. What a waste of money. read more

Zaxbys - You call this a large fries???? Terrible. Do better please. Hardly any seasoning, well I mean let's just say no seasoning added. - Fast Food Near Me - Jacksonville, Florida

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Zaxby's Chicken Fingers & Buffalo Wings has grown considerably since I first discovered them as they were just a Georgia based restaurant chain. It is good to see them expanding, but with expansion also often comes a slippage in quality. This particular Zaxby's had a few pluses and a few minuses. Let's start with the customer service offered by their team. One woman ignored me for a bit and was focusing on something else with even an acknowledgement that I was there. Eventually, she came and took my order. Since I am doing a bit more healthy for a bit, I went with their "zalad" (just a clever way to market their salad with a clever name). Since I had a focus on healthy, I went with the grilled chicken and asked them to hold the fried onions and cheese. I also asked them to hold the tomatoes simply because I am not a fan of tomatoes. Anyway, I get my food and lo and behold, there's tomatoes. Not the biggest deal, but it shows that there is not much attention to detail. Especially with the order taped to the lid clearly stating "no tomatoes" and tomatoes covering the salad. I will say that the woman who called out my food was friendly and professional. The salad was also over ten dollars, a bit steep for a fast-food salad and it seemed that they skimped on the chicken. All in all, not the best experience, but not overly terrible. I guess I will give them three stars. read more

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A great stop while on the road down south. Their sweet tea is a must try, not too sweet or bitter just right. Zaxby's is a clean and friendly location with welcoming service. We ordered the signature sandwich and kickin chicken sandwich meals. Both came out within minutes after ordering and we're crisped to perfection. The fries are always perfectly seasoned. My favorite thing about Zaxby's is if you ask for sauce they will always give you extra without looking like you asked for a kidney! read more

I found a roach in my fries. That is all. Ok service, but not great. Absolutely disgusting.

I ordered a chicken finger plate with no Zax sauce, slaw and French fries with a sweet tea. I didn't get slaw, but it looks like they gave me double fries. I didn't order that. There was a Ranch sauce and a Buffalo sauce with my order. I didn't order that either. I also didn't get a receipt. Next time I will just check my order before I leave the restaurant. read more

Zaxbys - My order - Fast Food Near Me - Jacksonville, Florida

They sometimes forget your sauce on your sandwich. This is when I went through drive through.

Make sure you get your sauce!!! They really out here charging for sauces and then don't put any in the bag. Super dissatisfied. :(

I ordered the kids grilled cheese meal & the bread was burnt. Inedible. Unbelievable that they would package this & think it could be served to a child. Not to mention they didn't give any sauces with the other two meal I ordered to go SMH read more

Zaxbys - The fact that they thought this was acceptable to serve to a child is unbelievable. - Fast Food Near Me - Jacksonville, Florida

The restaurant is off San Jose Blvd. The food is a typical fried chicken fast food joint. Friendly staff and a family oriented place. Prices are reasonable for the portions. Bon appetite!!! read more

Price increase but food is worse. Chicken much smaller than before. I really like their French fries. Don't waste your money on the chicken philly sandwich. I was extremely disappointed in it. read more

Consistently good and always fresh. At times there is a long wait so if you are pressed for time, be wary. I love the salads and get tenders at times too. Employees are friendly and the dining room is mostly clean. read more

Tried the traditional wings for the first time.. had a good crunch but terrible flavor just not good and way way overpriced. Head to Houligans for the same price. read more

This place is a JOKE if you're looking for a job I went in and applied spoke with SHANNON and she hired me right there on the spot and told me she'd be in touch with me on when to come in and after having me wait for 2 weeks and several conversations later she then tells me they've decided to go in a different direction. I'm a single mom of three kids and she knew this and still kept me waiting. I'm more than qualified for the position. What she did was wrong anyway you look at it. If this how they treat potential employees I'd hate to think how they treat customers..........Jacksonville fl on university Blvd down from harveys read more

overall great visit the team was extremely bubbly. love how they engage with guest. everyone need to experience that type if customer service. read more

The worst zaxbys I have ever been to. My boneless wings were ice cold and the staff was not friendly. Do better.

The best Zaxby's in town ... fast service and good good. Food is always hot and dine in area is always clean. read more

Zaxbys - Cobb salad with fried chicken. - Fast Food Near Me - Jacksonville, Florida

Love Zaxbys nibblers with cheese added and chips instead of fries. It's the bomb. There sweet tea is delicious as well. Sometimes I get there fried or grilled salad but only when I'm feeling fat. They are pretty big so I usually eat it throughout the day. read more

Zaxbys - Nibblers with chips are the best - Fast Food Near Me - Jacksonville, Florida

I was here during their lunch hour for my friends birthday. Although I didn't order anything, I did see some items that could be consider at the very least vegetarian, but not quite vegan. They offered a small variety of salads, french fries and fried pickles. The state of the restaurant was in chaos and disarray. The soda fountain was in dire need of a good wipe down and I didn't dare check out the bathrooms. The staff seemed to be cordial enough for a fast food restaurant. Overall we enjoyed ourselves there. But I wouldn't come back, mainly because of the lack of vegan options (but you expect that from a chicken joint) and the untidiness of the restaurant. read more

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Doesn't anyone believe in good customer service any more? I was trying Zaxbys for maybe the 2nd or 3rd time in my life. I had seen a commercial for the General Tsaos Chicken and I knew my husband would enjoy that. We went through the drive through to order. Not being a frequent flyer, I was not aware that all meals came with Zaxbys sauce and if you wanted a different kind, you had to pay .25. It's not the money, I can spare .25, heck I could even spring for .50. It was the attitude of the 2 lady's on the other side of the window. The way they acted when I asked for a different sauce you would have thought I was asking for all of their jewelry. When I ordered, they didn't ask me what type of sauce I wanted. They didn't mention that all meals come with only Zaxbys sauce (sorry, not a fan). They acted like it was a huge inconvenience that I even mentioned getting another type of sauce. I didn't want to be a "Karen" so I told them never mind and they did not have to worry about me coming back. It's sad that a customer is not valuable enough that you can't at least be courteous. Hello Chick-fil-A, nice to see you again. read more

My favorite thing to eat here are the wings and things!! Absolutely delicious. everyone is respectful and they don't take very long for how fresh their food is. read more

This is the second time I've found hair in my salad. I'm not the type of person to write reviews i could care less most of the time but this is disgusting and unsanitary. read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

Drive thru service is fast and they make sure to repeat you order back to you to make sure it is correct. They have indoor and outdoor seating. At times it is hard to get out of the parking lot due to heavy traffic on University Blvd. I am addicted to there Hot Honey Mustard Boneless wings. I mostly go to get those and the fried chicken salad. I have always been a fan of Zaxby's because of their customer service and speed. Also the food does taste good too. read more

Absolutely horrible. They are only selling Zac packs. Well if your selling that why can't I have a five finger plate?! Piss poor planning by the cook and store manager. Either they are too lazy to defrost enough chicken or incompetent and don't understand when to order supplies. read more

This is definitely my favorite zaxbys location in Jacksonville. The manager Cholito is always so kind and the food is always the best! I went to another location and it wasn't the same. The wings combo with cheese bites is my go to meal! read more

sucked. I can make better toast. There were barely any fries and the line was wrapped around the building because the girl at the window was talking to her friends. don't. go. here. read more

I believe that I am addicted to their sweet and spicy sauce. Zaxby's is always great quality food. Never a disappointment

First time at this Zaxby's during a busy lunch rush. First impression was "Wow" - this place is clean. No messy table - no messy drinks area - no messy floors. Service was fast and food order was accurate. Great job gang! read more

Absolutely the worst Zaxby's I have ever been to. I love Zaxby's but my god, where do I even start. Our visit was around 8:30pm. The drive through line wasn't bad at all but by time we got to the speaker box, it took them nearly 5 minutes say anything. The staff was rude, they all had AirPods in but couldn't hear evidently as they got the order wrong. By time we got our correct order other than having to settle for different drinks, it was bad. The chicken was disgusting. Parts of it were either solid rock or covered in grease, with no bread crumbs. The fries were old but still mushy, And basically no seasoning. It tasted awful. Never going to this location again. Disgusting to even see this location with the name zaxbys. read more

We used to love Zaxby's and went there several times a week. Then the sauce on the boneless wings started to be non-existent-- but the straw that was my final visit was the sandy gritty salad which was unwashed and inedible and was thrown out. I sent the survey in and no one has contacted us--- guess they don't really care until others stop going also. read more

This is my first experience with any Zaxby's restaurant ever. We went inside to order. The restaurant seemed clean and updated. The staff didn't seem wildly excited to be there at with, but they were very polite and helpful. The food came fairly quickly, although it wasn't very busy to start with (we visited about 8:30pm). We order the grilled chicken sandwich and the chicken finger sandwich and onion rings. Although food was very tasty, (really enjoyed the sauce on the sandwich), our sandwiches looked a little squished. Not a huge problem, but it looked like fast food. Prices seemed fair, especially considering they threw in some unexpected fries. Probably not somewhere I'd go out of my way to visit (although, we don't eat a ton of fast food anyway), but overall a good experience. Thanks Zaxbys! read more

This used to be my go to place, but not anymore. I ordered a chicken finger plate and iced tea. The tea I had to throw away. The outside of the cup was filthy, and so was the receipt. The batter on the fingers was terrible. The slaw had way too much sugar in it. read more

Wow could be a little better, it was something different thank the other locations I've been at. The cashier kept yelling out orders instead of using the . The food was good no complains there. It was kinda downer trying to enjoy eating while hearing the cashier scream and scream. read more

Best food I have ever ate I love Zaxby's love it so much I can stop going there best service

I got a grilled chicken sandwich and the lettuce on it was brown and slimy.If I hadn't taking the top off I never would have known it was there and I would have eaten it.I've almost always had a problem with my order being wrong but this has gone beyond just being stupid.This is a health issue.I will never go back to this place and unless you want to risk your health I wouldn't go back either. read more

Quality had gone down. I went to this location for just fries, no seasoning on 3/20/15 and 3/27/15. On both occasions I was given greasy, redropped fries. Too lazy to drop a fresh batch. On the 2nd visit, I actually brought the fries back in to get a fresh batch of fries. The manager asked what was wrong after the young man went to the window and asked for another order of fries. I told him the fries were old and greasy. He responded with a smug look, "Old, huh?" He opened the box and attempted to feel the temperature of the fries with the back of his hand. I looked at him and said, "I'm not saying they're not hot, but all they did was redrop them." He threw the fries away and walked off. The fries were so dark because of all the grease that seeped into them the 2nd time around. I got the "fresh" fries and they were exactly the same; old fries redropped in hot grease. I'll stick to the location near my house on San Jose. I only wanted ONE thing and couldn't even get that right. read more

Didn't get a drink after asking for one multiple times I don't know why I was refused one but still not happy about it