Paid for 2 ; 5 piece chicken meals that cost $11.69 each, they only contained 3 pieces of chicken in them. I called and talk to a manager, they said to come back in and they would make the extra pieces of chicken. I don't go here often. I went today for the 4 pieces of chicken and they said it's been too long, they will not make me the chicken that was never given to me in the first place. Just 4 pieces of chicken please. read more

Never in my life have I thought to visit a Zaxby's, but I ended up here because Zaxby's is doing a collab with MrBeast, the popular Youtuber. My children love MrBeast. And so we visit. We ordered the MrBeast Box, which includes four chicken fingers, Zax Sauce, fries, a half order of fried white cheddar bites with ranch dressing, two slices of Texas Toast, a small drink, and a Feastables milk chocolate bar, served in a collectible box. It's a lotta food! Two people can easily share a MrBeast Box. Zaxby's is offering the MrBeast Box for a limited time, but I think it's smart to join forces with one of the most popular Youtubers on the planet, because it got me into Zaxby's to give them some of my money. My cheese-loving youngest child really liked the fried white cheddar bites. They're kind of like a fried cheese curd. They're very snackable. I got a Cobb salad with fried chicken, and it was fine for a fast-casual salad. It had a lot of stuff on it (bacon, cheese, egg, fried onions, tomato, cucumber), so there was lots of variety. Not bad. The dining room is actually pretty nice, with lots of local sports paraphernalia and Indy-related decor. There are lots of different places to sit, from booths to tables. Probably the best part of the meal was the ice that they offer in the soft drink area. It's the best kind of ice: rabbit turd! If an establishment offers rabbit-turd ice, it immediately jumps up a notch in my mind. read more

For the first time we order egg rolls and they were burned and used old grease. The salads are always good.

TiAia greeted as soon as we came in food was fresh food also had good portions place looked clean the floor was slippery

Just ok. that's about all I can say about Zaxby's. I've never visited one, and decided to pop in on a random Saturday afternoon for lunch last week. The online ordering process was quite easy, which I do appreciate. Being able to customize the order is important. Ordered a standard chicken sandwich and while it was better than most out there, it was just a shade under Popeye's and the chicken restaurant with the red and white chicken logo. The fries were not great and I would avoid getting them in the future. All in all, a kind of a "meh" experience. read more

New spot to review!Heard lots of things about this restaurant. Finally made it here. I am still in Indianapolis and having a great time eating and sampling.! we entered here we were greeted by the employees. There's so much to see with the decor of the Indianapolis Pacers and the Indianapolis Colts! Lots of history on the walls here for their decor! First, I was excited about the menu, I had so many options! I want to shrimp and I also wanted to salad. So I decide to get the fried chicken salad., and I got the extra shrimp on the side for three dollars! This was a great choice! The shrimp were amazing, and my fried chicken salad was! I only ate half of the salad. It was huge!!! I love the fried crispy onions that were on the salad., this was a total different change, which I loved. we were able to get extra refills on our drinks even the fresh lemon. I love this place. I come here before I leave.. that I had to pack my leftovers to take. You Have a wonderful Staff!! Thanks read more

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TL;DR It's no Chick-fil-a but it's better than Popeye's. What Zaxby's has going for their chicken sandwich compared the competition is the size of the breast. My wife and I both had chicken sandwiches and our son the chicken fingers. Everything was serviced hot and juicy. I opted for the spicy Zaxby's sauce which wasn't very hot at all, and spread on both the top and bottom buns. My wife got her's with regular sauce and our son, sauce on the side. Their sauce is just, meh. With the meals, we ordered the default crinkly fries, which were good. They have a really cool Coke dispenser machine which can be controlled by your smart phone via a QR code for hands free operation. read more

Zaxbys - Zaxby's Signature Sandwich - Fast Food Near Me - Indianapolis, Indiana

I have been here once before and wasn't really a fan. Decided to give it another shot tonight with a friend. The service was friendly and efficient. The drink station was dirty and needed attention which is a bit of a turn off. They do have a door freestyle machine so if it's busy it takes a bit longer. The food was hot and fresh. The tenders tasted good but man some were more like a chicken fry! Scrawny and not much to them. The Zaxby's sauce was good. Reminds me of canes. But beware of how many calories are in it. The texas toast was great and the seasoning on the fries was good. You can even ask for extra! read more

Zaxbys - Tiny tender - Fast Food Near Me - Indianapolis, Indiana

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It started off amazing. Guy gave me extra sauces, meals came out hot, no complaints. Before we left, we ordered a meal to go. I e were given a shake, waited 30 minutes while obviousoy sitting idle as if we were waiting. Noone came to check in on us, and we waited 40 mins total for a togo meal with no bag. sad:( read more

I have never had such a horrible customer service experience. As much as I have supported this establishment today will be the last time. After asking for a cup of water and paying .25 for it we asked for extra Zaxby's sauce. The gentleman who appeared that he may have been a manager said you got a sandwich which we put sauce on the bun, the meals come with 1. Any additional will be .25. Well d@?! After spending almost $30 for 2 meals and a kids meal I will take my business elsewhere. I know $30 is not going to make or break a business. But what I do know is I would rather spend it with a business that's appreciates me rather than nickel and dime me. 1 sauce is Not enough. Oh by the way there was a quarter in the parking lot. read more

I've read about Zaxby's and wanted to try it for a while. I noticed the sign by the Michigan Road exit in north Indianapolis so I exited the highway and went to lunch. The giant inflatable chicken on the roof made it easy to spot. Once inside I found busy Indianapolis and chicken centric decor. I sized up the menu and settle on the Big Zax Snack. I don t like to eat big meals when I'm driving. Well, it was more generous than expected with a pile of crispy crinkle cut fries, Texas toast and five instead of the stated three chicken tenders. The bread I'd on the teasers was crunchy and a little salty for my taste. The Zax sauce tastes and looked like a seasoned ketchup / mayo blend and was a bit too sweet. The food was good and I can see why many people like it. Worth trying. read more

Zaxbys - Zack Snack. A lot of food - Fast Food Near Me - Indianapolis, Indiana

Zaxby's seems pretty average to me. Not bad, but definitely not amazing. I have no big complaints about this specific location-service has been adequate and food has been prepared as ordered. However, the food is just so, so salty! Even the salads! They try to stand apart from their other fried chicken competition by offering things like appetizers and fresh salads made-to-order, but it's not enough to make me prioritize coming here when I have a chicken sandwich craving. read more

We stopped at this location on the way to our hotel on 11/1/24. I've been to a Zaxbys in Northwest Arkansas previously, and had a great experience there. This location was not the same. My chicken was rubbery, and did not appear to be fully cooked. My order of cheese curds were rock hard and disgusting. I don't think I will ever go to another Zaxbys. Such a waste of money. read more

Check your food before you leave this location! I've ordered a fried chicken house salad two times in a row. I ended up at home, not realizing that they forgot my fried chicken again and they won't answer their phones to let them know your heart read more

Wow. I'm late to the party on this place! First order at Zaxby's! The service was slow and it took them awhile to even acknowledge me at the window. I know it's cold out, but at least say hello. However, the food was good. I had a 20 min drive back to where I was eating at but it stayed warm, I put it by the foot vent. NOTE! I had the chicken wings and things. The sweet and spicy sauce was my favorite! That was on my boneless Wings. I tried the Caribbean jerk dipping sauce for my strips and it's just as good! The fries were fine. The Garlic bread felt unnecessary this time, but next time I will Make a little sandwich. I wish I had coupons for them- maybe if I lived closer. I'll be back! The cheesy bites get a thumbs down. The breading tasted like old chicken grease and the flavor lacked tremendously. I spent about $14 on this meal and a half. read more

Zaxbys - Cheesy bites with marinara - Fast Food Near Me - Indianapolis, Indiana

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Great food and great service. Friendly employees. The chicken strips and with Zaxbys sauce is so good and the loaded fries are delicious. The place was very clean and the bathrooms smelled good and also was clean. read more

I came here with my sister and mom. Very clean and the staff was really good. Great customer service. Ordered The Blue Zalad. It was a serving size and fresh. I was so full I couldn't eat it all. It was about $7-8. Def well worth the price. Will definitely order again if I come in this area. My sister had the nuclear boneless wings. Beware, she could feel her pressure rising because they were so spicy . My mom had the chicken sandwich. She like it as well but wished she'd ordered the salad. I'd definitely recommend this place for a quick bite to eat. read more

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Not bad not great. After all it is just chicken. Texas toast was great however. It was buttery and salty grilled goodness. We ordered a Snack platter, a Zaxby club and white cheddar bites. The platter chicken fingers crispy, fries limp. Zaxby sauce had an uninspiring taste. The club. Nice bacon on the texas toast. Pretty good, except where they laid the sandwich on the pickle. White cheddar bites I was really looking forward to. First bite all I tasted was beer. Looking up the ingredient list second ingredient is beer. I hate the smell and taste of beer. They went in the trash. Over all not bad. Would we go back maybe. read more

Zaxbys - Decor the usual sports, local, etc nothing great. - Fast Food Near Me - Indianapolis, Indiana

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After reading through a bunch of reviews I wanted to give Zaxby's a chance, and I had high hopes that I would still have a good experience. I reviewed the menu before going and I saw some good options. Unfortunately the prices are not listed on their online menu unless you order it to go. We ordered at the register and shortly after we filled our drinks they called our order and we sat down. I started off very frustrated because the Coke Freestyle machine was completely out of lemonade. If you consistently read my Yelp reviews you would start to notice that I order lemonade pretty much everywhere I go so this wasn't off to a good start. I ordered the Zaxby's Club sandwich meal which includes the sandwich, fries, and a drink. It was under $8. We also split an order of cheese curds which is an appetizer. Everything was just ok. Everything was hot but the taste and flavor wasn't all there for me. I liked the fries but I could tell the chicken was totally processed and not fresh. Nothing compared to other restaurants and it's not even near the same level as Chick-fil-A in my opinion. The prices weren't too bad especially since the meals include fries and a drink but quality ingredients and chicken should be more important than making a profit off of cheap processed pieces. As for the dining area it was pretty clean and organized. The condiment/napkins station was stocked although the ketchup was running low. One thing that I noticed this business isn't doing is being more environmentally friendly with their products such as the drink cups, plates, and straws. I feel that more companies are moving in a positive direction and are trying to save the environment one step at a time but I didn't see this here. All the cups are styrofoam (doesn't break down in landfills), the plates are too, and the silverware and straws are plastic. I understand it's hard for a company to covert to more environmentally friendly products but I saw no attempt and it kills me to see so much styrofoam in the trash. I'd rather spend (less) money somewhere with fresh ingredients so for that reason I don't think I'll be back. read more

Zaxbys - Styrofoam cups and to-go boxes - Fast Food Near Me - Indianapolis, Indiana

I was very disappointed when I came to place my order through drive-thur on Wednesday that there were so many employees standing in the back and on top of one another. Then I saw an employee (cook)come from the back with his mask not over his nose along with two other employees. It is pointless to wear the mask if you are not going to wear it over your nose and you are standing over ppl food you are fixing. Unsafe, not healthy and honestly very disappointed. read more

Zaxbys - Fried Caesar salad, substitute croutons for tomatoes, and two extra strips. - Fast Food Near Me - Indianapolis, Indiana

About 6:30pm Long line but fast service inside Food is hot Veggies on my salad look fresh Fries seasoned perfectly Traditional wings are small Young lady at the window is nice **Update, Received the wrong salad, it's out the way to replace atp read more

I love Zaxby's! The seasoning on the chicken is delicious, the dipping sauce is addicting, and the fries are golden and has a yummy cajun rub on it. It's extremely affordable like the fast food chains around the area but I don't see as long of a line here as I do at Chickfila, Chipotle, Qdoba, etc. The workers seem to have great attitudes and the food is extremely quick even though competitor chicken places can take a while. read more

Had this for lunch a couple weeks ago with a co-worker. My first time here. The location was great, right off Michigan near a lot of other restaurants and shopping. Very convenient for a work lunch because it is 5 minutes away. If you aren't a fan of chicken, do not come here. The majority of the menu is chicken based (hence the name lol) but I love chicken. I got the wings n things meal, which came with garlic bread, chicken fingers, chicken wings, celery, and fries. Super yummy (and unhealthy haha.) The service was fast and friendly. read more

Zaxbys - Fast Food Near Me - Indianapolis, Indiana

My second visit. Lunch crowd of mostly construction workers. Had to say my chicken club sandwich was quite tasty. I was expecting average based on my last visit, but they are quick getting the order out and I was pressed for time. The chicken had great flavor, moist and a nice crisp crust. The fries are just ok but I would order the sandwich again. A return visit is eminent. read more

I love this place! The wings are so big and the sauces are amazing . I have tried about 5 different ones. This location is very clean and it is in a parking lot with party city so it is not a really busy area. You won't have any issues with parking if you plan to dine in. I always go through the drive way to get my food and it is a easy process . Recently I decided to get the 5 piece chicken fingerz (tenders) it comes with Texas toast, fries, and Zaxby's special sauce. Which is a really good tangy sauce . It reminds me of the raising canes sauce. The food is really good ! Ps. They do move very fast so I would suggest checking your bag before leaving . I have experience missing items. That is the only negative to this location. read more

Zaxbys - Chicken Fingerz, Texas toast, fries, and Zaxby's special sauce . - Fast Food Near Me - Indianapolis, Indiana

ordered the 20 piece strips and received 2 dipping sauce, even after we offered to pay for extra since there was a sign that said additional sauce will cost. the worker responded "i got you" get home and find that there are 2 dipping sauces for all this chicken. you've got to be kidding me!!! read more

My experience here was very heartbreaking. We had hair in the fries. Manager told us we were lying. took the food back and we were treated terribly. Talked to us like we were trash. never ever again. we were regular customers.. read more

I've driven past this location countless times and never stopped. Glad we did last Monday! Best chicken sandwich ever. Crispy, moist, no weird fat chunks, soft and fresh bun, nice little splash of sauce. Fried pickles in some crunch cornmeal batter were very good. Price point was more than fair and the crew pushed the bag out the window in good time. This would have been a 5 star but the fries were soggy and unsalted. Can't wait to go back! read more

My second visit to Zaxby's was fueled by the TV commercials for their new chicken sandwiches. The commercial shows a sandwich with a large piece of "hand-breaded chicken" with a nice tall, brown bun neatly piled with lettuce and tomato. OK, I know that most fast food TV adds false advertisement but I had to see. Yup, the small sandwich came out with a smashed bun. The chicken was a relatively thin slice of chicken breast (cooked well). The sandwich had shredded lettuce falling out of it. It came with the a side of grade school cafeteria style crinkle fries. Obviously not like the commercial and not that appetizing. I give this establishment 3 stars because, on my visit, it was very clean and the register workings were very friendly and efficient. Food came out in a timely manner. Good service. read more

Zaxby's has great food! Everything I've had has been good. The Cobb salad, chicken fingers, buffalo dip with hot fresh cut potato chips are the best! Try the Zaxby's sauce it goes on everything! read more

Zaxbys - Grilled chicken Cobb salad you can't see it but you get a hardboiled egg too. It was underneath the great toasted Texas toast! - Fast Food Near Me - Indianapolis, Indiana

I had a good experience at Zaxby's. I have been to a few locations in the south, and I was skeptical that this one in Indianapolis would not meet my expectations. To my surprise, the food was great. The staff was friendly and helpful, even when I took a little while to decide my order. The restaurant was clean and well-kept. I would recommend going here, and I would definitely go again. read more

Zaxbys - Chicken Finger Plate - Fast Food Near Me - Indianapolis, Indiana

I've had Zaxby's here one other time prior to this visit and it was the same results. I'm not sure why I always receive my food cold and it doesn't taste fresh. In more detail the bread is always cold or burnt. Walking inside there was a smell that I could not get passed I'm not sure if a pipe had burst or plumbing was backed up but it is something that they should get checked out. I refused to eat inside due to the smell and asked for the meal to be to go. I never have issues with the Zaxby's in Fishers but this one always has its troubles. The wings I asked for also barely had sauce on them and they charge you more for extra which is understandable but not when there's practically no sauce on the wings to begin with. All in all I was pretty bummed with the experience I had here for the second time read more

I am not much on fast food but had been out running errands all day and had not eaten so decided what the heck? I actually heard good things about Zaxby's and I do love a good buffalo tender. To rate the tenders they were average at best but I did really like the sauce. If I were to only rate the tenders I probably would give them 1 *. They were small and not at all meaty which makes them overlook easily which they were. But there were some positives. The staff was incredibly friendly! I am not used to sitting in a fast food establishment and have it one but two employees ask me if everything was ok and whether I needed anything. Other positives - I loved the fries, the crinkly kind and of course, what is not to like about the self service coke machine where you have choices galore. I am sure there is a name for these. They are the ones where you can choose regular, vamilla, cherry, caffeine free, etc., etc., etc. read more

Zaxbys - Tenders and fries - Fast Food Near Me - Indianapolis, Indiana

Boneless buffalo wings were just okay. Ordered the 5pc combo that included fries, Texas toast, and a drink. The fries were soggy by the time I got my food home (5min drive at most). For the price, I don't recommend read more

I hadn't really heard much about Zaxby's when it entered into the Indy Market several years ago but I'm shocked at the poor reviews. It has fast casual down pat with restaurant-quality wings at fast-food prices. Service has always been super-friendly and it's a worthy competitor to near-by Chik-Fil-a when their lines are insurmountable or their doors closed on Sunday. If I ended this statement here it would be 3-stars but I'm adding two just based on the grilled chicken sandwich alone! I've had it 3 times and I come here just for that healthy option. It's steak-house quality. I'm not kidding. In a sea of unhealthy, fried, over-preserved meats from fast or casual restaurants - this is a healthy option that's been consistently delectable! read more

Zaxbys - This is a Steak-House quality chicken filet, I'm not kidding. - Fast Food Near Me - Indianapolis, Indiana

$10 for 10 piece chicken wings that are stale and seem like they just opened a bag of frozen wings heated them and threw some sauce on them. don't waste your money read more

Underwhelmed. The food is ok and I love that the containers have vent holes so the steam does not turn anything to mush. The French fries are boring and under-seasoned crinkle cuts, and they were a bit undercooked. I personally didn't care for the mild wing sauce flavor. I have had it twice, and both times I felt like it had a strong mustard taste, which did not blend well with the buffalo flavor. The first time we went there, they omitted my husband's meal. By the time we got home and realized it, it was not worth driving back, so we called and he went back the next day to get a new order. He laughed that when he gave his name, they pulled out a LONG list of orders that appeared to be wrong. They also gave him only the replacement meal, nothing else. For a second drive to get there, they should have at least offered a free drink. It is not a horrible place, and to be fair, they just opened and need to sort out the kinks. I will give it another try in a few months and see if service and flavor have improved. read more

forgot 4 chicken tenders server was horrible and didnt listen tried to close window before giving us drinks and then acted like it was our fault that we tried to get the drinks we payed for. read more

Decided to dine in to get a quick bite in between running errands. Glad I did the service was great! From the greeting at the counter until I received my food the cashiers were all very pleasant and my food was served quickly and hot. I was also pleased to learn that they offer a 25% discount to what they call community heroes. This includes military personnel both active-duty and veterans, EMTs, firefighters and police officers. The 25% that they offer is very generous and it's offered on all meals EVERYDAY! Will definitely be back read more

Zaxbys - Community Heroes appreciation - Fast Food Near Me - Indianapolis, Indiana

This was my first time here and I was impressed! Great service and very friendly. The food was super hot and fresh. Loved the decor all throught. A couple TVs with some collage football. Has a great sit down and dine environment. read more