So, I find myself writing a yelp review for Zaxby's. You think to yourself: "It's a chain! Standard issue. End of story". In any other situation I would agree with you. The reason I am writing this is for the kindness and professionalism that I had here. This place must have come under new management or reviewed some best practices because I want to start going to Zaxby's again! The folks were super nice with my kids, kept a shockingly clean bathroom, and made sure everything I had was out quick and correct. A lot of places can do that but adding the personal touch of being kind and sincere is something you don't see. So thanks for making an unexpected snow day with the kids a bit easier! read more

The service at Zaxby's is always great. The staff are super friendly and patient with indecisive guests. I ordered the wings and tenders combo with BBQ sauce for the wings, though I wish they had more sauce options. The food was fresh and tasted okay, but I think it could be better with more sauce variety. I also tried the new handcrafted strawberry lemonade, which was really tasty. read more

Zaxbys - Strawberry lemonade - Fast Food Near Me - Holly Springs, North Carolina

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This service was great a cashier named josiah was a great help to me and was excellent

My chicken sandwich was pink and stringy and raw. I spit it out. Fingers crossed I don't get sick. They forgot my 3 cookies and no caramel sauce with the funnel cake. No napkins in the bag. When I called the store 3 times the phone rings and the answering machine picks up. What is going on with this store? They close at 8 and online orders have to be picked up in store. No curbside and no drive through pick up. I'm done after this. I can't go back after biting into raw chicken. The bare minimum is cooked chicken COME ON! read more

My kids and I enjoy this location of Zaxby's in Holly Springs. The customer service has always been great. Caleb always gives wonderful customer service when we have been served by him. The new grilled chicken Philly sandwich is really good. I like that this location offers .99 cent kids meals with purchase of an adult meal up to two kids meals on Tuesday nights. This is nice because my kids enjoy their kids meals and it's wonderful when we are a busy family with extracurricular activities and some nights need to grab a meal on the go. The inside is always clean when we have been including their bathrooms. If you haven't tried their new grilled chicken Philly sandwich you should. It's much better than the fried option it. read more

Zaxbys - Grilled chicken Philly sandwich - Fast Food Near Me - Holly Springs, North Carolina

This location is poorly managed and the children it employs are very unprofessional. Do not recommend. Unless you want to sit in drive theu for 15 minutes and then get told at 7:38pm that they cannot take anymore orders. Not the first time this has happened. Stay away. Go to Chik Fil A 2 miles away. read more

I'm struggling with this because it just dawned in me that I'm about to give a fast food place a five star review. I don't know if I'm gonna get any sleep tonight and I hope this never happens again, on principle alone. But here goes nothing. The restroom faucet didn't immediately respond to me and the workers got my order wrong. But that john was spotless and the order was screwed up in my favor with free fries. Even when I had something to complain about, the wins grossly overshadowed the loses. Oh, the wifi didn't work - but I'll eat that one. Speaking of eating, the food here is great. Place your order and wait for your number to be called. Get your tray and eat good food. Simple. Chicken salad sandwich on toast, free fries and fried mushrooms. The sandwich was light, tasty and didn't drown in mayonnaise. The fries were seasoned to perfection, crispy and long. And those fried mushrooms were great - even better peeled out of the batter. Eat in or drive thru, this is a roomy, clean fast food place that sets a higher bar than any other. I was more than satisfied with the quality of their selections, commitment to cleanliness and the overall dining in experience. I'm a fan, dying to come back and try the salads other reviews seem to love. read more

Zaxbys - It's always a bummer when I'm left to using my own data. - Fast Food Near Me - Holly Springs, North Carolina

Great food!! Now ..if they could only remember my honey mustard sauce! I also wish they offered chicken wraps that would be delicious! I would recommend!! read more

Be very careful if you try to use any valid coupon at this place. I ordered a 2 meals on the drive through , told them it was a BOGO coupon. Told me they would take discount at the window. Get to the window and they told me they couldn't give discount because they didn't have the "key". Told me I could come back later to use the coupon. None of the employees there wanted to find a way to accommodate me. Not the first time I have experienced uninspiring service here......which is too bad . read more

Bad customer service. I ordered 4 nibbler meals and they only had enough for 2 and asked us to change to 4 finger plate we comprised with one meal but second one they didn't they didn't compromise with wings and things. I drive like 30 mins to get the food here. read more

I ordered a spicy chicken sandwich meal with a Dr Pepper. After receiving my drink at the window I was told to pull ahead to a spot. They gave me a grilled cheese kid's meal with a side of 9 fries. Unfortunately I didn't check the bag until I was at home- and they closed at 8 pm. Disappointing read more

Zaxbys - Fast Food Near Me - Holly Springs, North Carolina

Food quality has been falling over the last 6months or so. I don't know if it's management or kitchen staff, but I have probably gone there for the last time today. Food was low quality and cold. Also, dipping sauce was not in package. read more

Today I need ZERO stars!!! Highly disappointed in our service today. First- the scanner for the Zaxby app that I have my payment linked to was not working. The staff member said it was broken allday and there was nothing they could do. First, that should be told to customers before they place their order, not when they are at the drive thru window trying to pay while holding up the line. Unfortunately, I did not have my wallet with me. So, I almost just said forget it and cancel my order. It's not my fault they couldn't accept the payment from their app. Instead, I used my Apple Pay on my phone which -- I don't understand how that can be scanned but not the QR code on the app. Second- our meal was cold. The fries was old and stale, the chicken wings was hard and stringy. And they forgot our sauce we ordered, which wouldn't have made a difference in the meal. Basically, this entire meal was placed in the trash when we got home. Wasted $20. We will NOT be returning to this establishment. Definitely room for improvement on quality and service. I didn't even take pictures of it because it was so disgusting. I wouldn't even feed to those who are less fortunate. read more

The food is up the normal Zaxby's quality, but the service here is poor. If my kids didn't like it so much I'd never go back though. It's become a running joke in the family as to who's order will be messed up, but they get something wrong almost every time. One time it's not including a requested sauce, next time it's a drink missing, another it's the wrong toppings on a sandwich. They aren't major issues, but it's aggravating to not get what you ordered. read more

The food is good. The service is horrible. I have ordered from this location on three different occasions. Each time something was missing with the meals. Each of the orders were large, over 60$ so I always give the benefit of the doubt since they are large. However, this time I ordered a family meal, salad and fries. I got home and they had only given me fries and sauces in boxes. No 20 piece chicken no salad. I called to let them know I would be heading back to pick it up, they gave me the same chicken at 8pm that they made for me from the order at 6:30 pm. Customer Service-0. read more

For a Zaxby's, this place was very clean and staff was very friendly. Outdoor seating is available but we sat inside on comfy booths. I ordered the boneless chicken wings and was surprised that the celery was so crispy and fresh for fast food. The wings had a lot of sauce on them and they were big. They have a nice selection of fresh salads. Will be back for a quick bite to eat with reasonable pricing. It is very kid friendly, and there are TV screens in the restaurant. read more

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Zaxby's has been our go to for a quick dinner whether it is a salad or the wings, and the crinkle fries are a must! They they always have our order right and have no complaints about quality or service. read more

Went through drive thru and ordered a 5 piece traditional wing meal and got 4 old winglets. Awful read more

Zaxbys - Fast Food Near Me - Holly Springs, North Carolina

When I tell you I love this place. Man do I love this place. I'm not from the south but I love caijin and spicy food. This is like chick-fil-a with a kick. read more

DON'T GIVE THEM YOUR MONEY!!! If I could give this place a 0 star rating I would. I'm a door dasher and my experience here was awful. I waited on the side of the counter for someone to help me because the order wasn't on the pickup shelf. I stood there for 20 mins.. the Kid taking my order looked at me about 7 different times and was helping everyone except me so I got upset. I told him my order name 3 different times then he proceeded to tell me there was no need to stand there and after waiting there for 20 minutes I told him that it didn't matter and I've been here for 20 mins. (There was no one in the front helping this kid but they had two people working the drive thru... anyways- ) he asks me one last time to confirm the name for the order and I do. Then he throws the food in a bag and hands it to me. I go to drop off the order and my customer tells me this isn't his order. So I tell them that I'm my way back to the store. At this point I'm beyond furious but I walk in and the manager (older black male with gray and black hair). immediately starts telling me how I didn't do my job and check the order before I left and how this is door dash policy and yet I tried to explain to him multiple times HIS employee handed me the order after asking multiple times what the name was to the order , AFTER making me stand there for 20 minutes and still managed to mess up the order. He insisted on arguing back with me in the middle of the store about how I should've checked the bag and the problem would've been avoided. But then contradicted himself by realizing that there was no sticker on the bag for the order that was handed to me, that's when he gave up and realized that it was his employee who messed up. As I was walking out the store he rushes out the store right behind me and gets in his car and takes off... that whole interaction lasted two hours and cost me to lose two hours worth of money and work. This isn't my first time having an issue with this exact manager. When I was a customer here I had gotten the 20 boneless wings and I had asked the lady if I could do different sauces for each and she told me yes. Then when we get to the window the manager corrects her and informed me that they cannot do that and that all 20 wings have to be the same flavor. So he asked me which flavor would I prefer. I tell him which flavor and he literally rolls his eyes and sighs saying but he already made 10 of the other batch. I repeated to tell him that I was sorry but that is not what I wanted and I was under the impression that I would be getting one of each and he decided to argue back with me. I don't know about y'all but this is not the behavior of a grown man let alone a manager of a Corporation. read more

Food was ready very quickly, but server mixed up our order. We informed him and he switched it with a different bag (which he didn't check) and it ended up being the wrong food. Fries were mushy and cold. Extremely disappointed read more

Food is good but I order 6 finger plate and I get shorted by 2. The guy even repeated my order and had it right. They need to be supervised not to waste my money. read more

It was fine. I enjoyed my wings even though they were small. Cooked perfectly with a good amount of sauce. Ive never eaten in a Zaxby's before so I asked a lot of questions and the cashier was sweet about answering them although she did not seem to be sure what to do with a total newbie. Lol I like crinkle fries but would have loved them to be crisper. Did not know fries were seasoned even in kids' meals so be aware. The chicken sandwich is 3 tenders on a bun. We ordered plain with lettuce and got cheese, bacon, lettuce and tomato (luckily kiddo did not mind) We did not know what a Zaxbys sauce was so we got it on the side. Very comparable to Chick Fil A sauce. The kids meal was mostly fries. Would have loved a fruit side. Fun soda machine that lets you mix different flavors but there was a long line. They need 2. Not a bad first visit. I will prob get wings again in drive through as I think its cool to have drive through wings. read more

Love the wings, bone in or bone out. The Texas toast that comes with each meal is also a great addition and unique to Zaxby's as far as I can tell. Great place to grab a quick bite of southern cuisine. read more

the food is good but unfortunately your order will probably be wrong. the manager seems to not be very nice and announced that he would yell at a teenager for something he realistically couldn't have stopped. this is i believe the sixth time my order has been wrong but i frankly can't get over the managers attitude. read more

Hooray for awesome crinkle fries! Boo for way over-salted chicken. The staff here is super friendly, but I will venture elsewhere when I am in the mood for a chicken sandwich. The fries, though...so yummy! read more

Zaxby's used to be one of my favorite restaurants until I visited the Holly Springs NC location. This is the only location that will not honor a simple request such as all flats or all drums. Maybe this is why the restaurant was completely empty on a Saturday night. read more

I love Zaxby's and was excited when we got one in Holly Springs. By far, this Zaxby's has the nicest staff and always feel treated so nice when going there. read more

It's Zaxby's. nothing grand but it's good. But 11 minutes through the drive thru with only one person in front of me. Took the fast out of fast food. read more

So the new Zaxby's in Holly Springs is outstanding. The fact that it is so new makes everything seem nice and its always clean. The staff is always friendly and the manager even came table to table to say hello and check that everything was good. I love the food at Zaxby's all the time, but what makes it nice is to sit inside and not rush even though it is fast food. Make sure you ask about the important person card, buy any 7 of their most popular menu items, and get the 8th for free. read more

Great managers and staff. They give back to the community often, and are always very kind. The food is like all other Zaxby's we have gone to, and our kids love going. Facility is always clean. read more

I am not pleased with the last visit I had in the drive thru. ordered a sandwich with no mayo to find Mayo on my sandwich! Also I ordered a Coke and got a sweet tea. Y'all gotta do better. read more

Went today for late lunch. Got there special salad they are running. When I walked in noted 2 mangers at a table. Got a table about 4 back from them. Then they had 3 sitting there. I was there for about 45 min and stayed there., don't they think people can hear what they are say. Not very nice to see find office or some place else to talk business. read more

Stopped into this Zaxby's for a quick lunch. I love Zaxby's salads, but had never been to this location before. A family of 5 ordered right before me, so it took a few extra minutes to fill my order, but nothing out of the ordinary. I must say that I was very impressed by the accuracy of my order (I special order A LOT!) that many other Zaxby's never get right. I would complain that there was too much sauce on my salad, but I really can't complain about that! I also highly recommend you download the Stealz app to earn points each time you visit in order to redeem for free food! If I'm in the area again, I'll be sure to stop by! read more

I haven't gone to a Zaxbys restaurant in about 3 years, until today. The staff at this location were very generous to myself, as well as my fiance. I give this location 3 stars because of the seemingly trending style of management lately that I've experienced at multiple restaurants in my area. Workers are lazy! The food barely had any sauce on both of my sandwich choices and my fiance had ordered wings that seemed so undercooked that she didn't eat them. We eat out once a week, so this Saturday night was a disappointment. It would be nice to see more disciplined staff behind scenes to go along with the generous cashier staff members. read more

Awesome! If you like dehydrated chicken. Seriously, an over cooked turkey left out overnight is freaking succulent in comparison to this leather-esque exterior, yet oddly rubber like on the inside, aforementioned yard bird. Next up, cold fries. Outer is brown, even crunchy...yet some taking it to the next level being undercooked in the middle too (1/3 roughly). Let's end on a positive note. 1 fat star for the sweet tea game, not too shabby. read more

Their salads are delicious! You cant go wrong with any of them, although i haven't eaten the one with blue cheese. I'm not a fan of blue cheese. All the staff are really nice and they always keep the place clean read more

The choices in Holly Springs are pretty dismal, yes this is a fast food spot but considering what else there is the food is actually pretty good and is consistent and it's not expensive. The service is always friendly and the chicken is pretty good too. Whenever I don't know what to eat this is my go to, can't beat some fries and buffalo chicken fingers. read more

I went here with my family for the first time last week when they opened. Had never had Zaxby's before, but a friend told me they were worth checking out. I was expecting fast food but was surprised to see its more of a sit-down restaurant. Nice decor, friendly staff, and wonderful food. I had the fried house salad--VERY NICE!- and the fried mushrooms. Couldn't eat it all. My wife had the Wings & Things plate. She couldn't finish her's either. For the cost it was a great meal. Kids enjoyed their Nibblers as well. Will be going back soon! read more

Went here on a Wednesday night for kids night. My 7 year old son loved his balloon animals! Very friendly staff and food was excellent. I would recommend this restaurant to anyone. Quick service but nice to sit down and eat too. The lady helped carry our food and have us free appetizers. read more