I ordered the "Wings and Things - Traditional" and was not informed at the window that there would be a wait for the wings. Instead, I was asked to move to lane three and told it would only be a few minutes. I ended up waiting for nearly 20 minutes before having to pull back up to the window to ask how much longer it would be. When I finally received my food, the container lid wouldn't close properly, and the entire container was sticky. To make matters worse, I wasn't given any napkins. What really pushed this experience into unacceptable territory was what I observed while waiting: two female employees standing by the doors constantly on their phones, pulling them out every few seconds, and handling customers' food in between. This behavior was not only unprofessional but also unsanitary and concerning. I'm not sure what's going on with this location, but tonight's service was a complete failure from start to finish. Absolutely a 0/10. I won't be returning. read more

My family and I visited for a late night dinner through the drive through. We ordered 2 chicken finger plates, wings and things, kids meal and cheddar bites. Once we got home we noticed we were missing the entire kids meal and the cheddar bites were so burnt and hard they were inedible. This is not the first time we've had issues, definitely don't recommend this location! read more

Zaxbys - Burnt Fried White Cheddar Bites - Fast Food Near Me - Hixson, Tennessee

their food is great!!!!!!!! most if not all of my friends and family love eating here or even having the food delivered. always want their food! read more

They closed in 2 minutes due to it being Christmas Eve and they still let us eat! Also gave us a free cookie for Christmas!! Amazing people and amazing food! read more

Don't go to this location!! This location enjoys serving old cold food!! The boneless wings were so old they looked discolored! The bone in were under cooked ! Save your money and cook at home! read more

food wasn't fresh and they only gave me 9 wings sauce was disgusting i was truly disappointed cause i love zaxbys .. read more

Zaxbys - unfresh nasty food . - Fast Food Near Me - Hixson, Tennessee

I pulled into the drive thru and was asked to wait. After about 5 minutes I was able to place my order. I chose to get the Zaxbys chicken sandwich so I could compare it to Chick-fil-a. The first thing I noticed was the bun. It looked good but was very stale. The second thing I noticed was how small the chicken was. I will stick to the strips from now on. The quality has gone down hill quite a bit. read more

I'm just not really a fan of Zaxby's. The kids like it though, so I get it for them. Chicken fingers are dry and seem small compared to other restaurants. read more

Great service! And hot and fresh food. Fries and chicken tenders was crispy . Lady at the front was nice and also told me about a promo.

Subpar...we came in an hour before closing and we're advised that they were out of traditional and boneless wings. We placed our order and waited about 20 minutes for lukewarm food. The women's bathroom was ok...not the cleanest. The staff was ok. I'd definitely recommend that if you visit go way before closing. read more

Zaxbys - Fast Food Near Me - Hixson, Tennessee

Service was fine. Cleanliness was ok. I think there was more breading than chicken. Flavors were just ok.

These people always close their restaurant down at a minimum of an hour early every single night. It seems like nobody is truly in charge of running this restaurant. They will always tell you sorry we are out of wings and chicken so they can close and leave early. And you can probably guess the type of people working there. These people need to go find a new job if they don't want to work their scheduled hours. This is the FIFTH time that they have pulled this crap! read more

Zaxbys food is good but this restaurant can't get an order right for anything. Check the bag before you pull away. You might drive away without the food you paid for. read more

Seems to be very understaffed drivethru is a nightmare! Food is always good just seems not enough ppl for the volume of customers read more

If I could give this place zero stars I would. They're so incredibly rude and slow at this location. I kid you not, on more than one occasion, we've walked inside to order food and the staff walks away from the counter and acts like they don't see you. Then they'll talk amongst themselves about who is going to talk to you and take your order. read more

This Zaxby's is sooo hit or miss, but especially on weekends. The last three times we've gotten to go orders they've been wrong in various ways. One was missing cole slaw, another had the wrong sauce on the chicken and the last time the entire order was wrong. Dining in is better, but the restaurant isn't the cleanest. This place used to be so good and worth the price tag. Moral of the story, check your orders before you leave. read more

I ordered online and it said it would be done by 9:45 p.m. I arrived and I just left out the door after they closed. Not a good look. This is my first time at this location. Not sue I'll be coming back. Editing: after I got home which is literally a 1.1 miles away. All the food was cold. I don't understand. So from 2 stars to 1. Yeah, I won't be returning. read more

Your order will never be right. If you go for it anyway, make sure that you have your salad dressing. Do not call to tell them they are wrong; they willing to fight it out. read more

Was busy, but was very courteous to make sure I got the help I needed to get my deal great food, great service

Wife and I ordered chicken salads. Made to order. FRESH. Best part? You put how much (or none) dressing you want. You can take your sweet time and your salad doesn't get wilted. read more

Zaxbys - Great salads! - Fast Food Near Me - Hixson, Tennessee

Got the family deal to go, got home to find none of the sides were included in bag...went back and had to wait in the drive thru line for 30 minutes...won't go through that again read more

I wish zero was an option. Yeniia is the actual worst human I've ever met, not even employee. She claimed to mishear the order and refused to fix it when we told her it was wrong at the window before leaving. Pulled around and ordered again since she wouldn't give us what we ordered. Acted like she was out of everything and didn't ask what drink we wanted. STILL DID NOT get the food we ordered. This ain't the type of person who needs to be in customer service. read more

Service was slow. Staff was uninterested in making it go faster. Worst Zaxby's visit to date. Do not visit this location. read more

Zaxbys - Lack of sauce... lack of size - Fast Food Near Me - Hixson, Tennessee

I have been to several Zaxby locations in Chattanooga area and the Hixson Pike location is the absolute worst. I usually get the boneless wings and things. You would be hard pressed to find any sauce on the boneless wings, they were practically dry, and this was not the first time. Their fried pickels were limp and soggy. They scrimp on every detail of the food leaving a lot to be desired. The very last time I will use this Zaxby's location. So on a good note, the Zaxby's on Gunbarrel has never disappointed. I will drive the extra 15 minutes to get hot, decent food. read more

I did not believe the bad reviews of this location, but I love Zaxby's so I came to buy dinner for my work crew. But now I wish I listened to the reviews and for there to be a zero star option. At my arrival there was no line in the drive-thru so I wasn't expecting the attitude I received when I ordered a $50+ order. I kindly accepted to wait the 30 minutes for the food to be made but I was told multiple times that I had to wait 30 minutes after I agreed. It felt like they really didn't want to make my order. Eventually, the attitude of the drive-thru employee got worst.I was greatly disappointed and ended up leaving.I didn't even bother to waste my time to ask to speak with the manager at that point. read more

I ordered Postmates from this location. After our delivery time got delayed twice, our driver called to apologize and say that he had never had service that bad before, and the employees made him make our drinks. He talked to the manager, Don, but our food is now arriving 40 minutes later than it's supposed to because of the service. read more

This location has struggled in the past with complaints for various reasons. But after a change in the management staff and an attempt to hire a new crew things are getting better. This location still struggles with staffing issues, it seems no one really wants to work these days and of those who do , they are 16-18 yr olds who can only work certain hrs or days when school is in. That being said, they have been more than willing to right any mistakes and go out of the way to reasonably accommodate customers and guests. Their catering Menu is awesome and I love being able to place online orders although online orders aren't available after 9:00 pm. The Zalads are spectacular with an assortment of dressings sure to accommodate anyones palate. These folks have sti got some improvements to be made but as long as they are trying to put the customer first, I'll keep coming back for the best chicken in town thats available everyday of the week, even on Sunday! read more

Zalads are great, chicken is great, service is great. And they have a Freestyle Machine! read more

Staff was arguing with each other while working drive through. Simply Asked for ranch, had ranch on the receipt twice, received none at all. No utensils in the bag. Got over charged too. Save your time and money. read more

My family and I ordered a family meal that comes with a 20pc Chicken tenders, the order was suppose to come with Crinkle fries Texas toast and dipping sauces. We ordered 3 coleslaw and what we received was not what we ordered. We got a 20 pc Chicken tenders and our Texas toast but we had no fries and only honey mustard. read more

Worst Zaxby's I've ever been to. Rude staff, long waits on food, broken drink machine and ice machine.

We always come here on lunch and the online ordering system for this store is awful. They are always late with the food. We selected today for a pick up time of 12:15 and it was after 12:45 before we left. The employees wouldnt make eye contact or acknowledge us. Once they started handing us our orders one lady was real apologetic after the fact but it was still annoying standing there with out a greet. I usually give plenty of lee way for fast food workers and servers because I know they're busy. But management needs to get some attention towards how they do their to-gos read more

This is the worst zaxbys I have EVER been to. Every single time I come here they mess my meals up. Tonight I waited in the drive thru for almost 20 minutes just to get food that was old and completely wrong from my order do NOT GO HERE!!! read more

Always a great experience. All the items on the menu taste great. Sometimes I get the wings or salad or grilled chicken sandwich . The crinkle fries are great. read more

Excellent customer service! The staff is very friendly and quick to make sure I had a great lunch. Thank you Zaxby's staff for putting the customer first!! read more

I love their salads. My favorite is the Zensational salad. But they only have that certain times of the year. I love the Ranchero salad too. Fairly low cslories & very good. Their salads are all big. I also love their chicken salad sandwich. Price is reasonable & service fast. Their milkshakes are to die for! read more

We love Zaxby's, but this place is disappointing. I've only visited here twice, and both times they have gotten my order wrong. On top of that, the food quality is below par for Zaxby's. My Zaxby's club came with a sad half piece of lettuce and soggy bread. If this is your first time eating Zaxby's, pass this spot up. read more

I want to give this zaxbys a good review, I really do. I've been to this one over 10 times and only once has it been hot and fresh. Either the chicken is lukewarm or the fries are soggy, sometimes both. The toast is delicious but sometimes they let it get soggy and bread isn't meant to be like that. I enjoy their drink machine since it has so many choices but I can't help but be disappointed with this location since I've only had one hot and delicious meal over the months of going there. read more

May 21, 7:30 PM. Just finished eating at Zaxbys and will not go back. Slow service and cold food. The gentleman in the booth behind even called the Customer Care Center at 866.892.9297 to complain about his cold food and extremely slow service. He provided the number to me. Took almost 30 minutes to be served and when I received my Cobb Salad with the grill chicken, the chicken was cold. Thought about complaining to the staff, but did not have another 30 minutes to wait for another salad. Plan on completing their online survey about the same issue, Don't think this is a one time issue. Met a good friend in line they stated that the last time they were here, the wait was long. No different this time. Took her 25 minutes to get a to go order. She came in to avoid the line in the drive through. That was a mistake! There were several individuals that I spoke while waiting, they had the same issue, even for carry out. This will is my time - will not be back. read more

Food was good. But in today's day and time no wireless? Hard to do a little work while you pick up lunch.