I door dash this Wingstop once a week, at least. But, tonight I did carry out for the first time and disappointed was an understatement. My kid (who worked for Wingstop at a different location was even embarrassed and annoyed) we were missing pieces out of our meals and appetizers, missing a fry, and when I went back up there i was told they couldn't replace anything unless I brought the entire order back up there (3 people's worth of stuff plus an appetizer when we were just missing 2 wings out of one meal, a wing out of another meal, and a piece of corn out of the appetizer, and a regular fry) It didn't help that half the staff were outside smoking tobacco and weed when I got there. I spend a lot of money there and what I spend there VS what I was asking to be reimbursed were not in the same digits read more

I ordered eight bone in wings with mild sauce. I got eight bone in wings with almost no sauce, sitting in a half inch deep pool of grease. the service was mediocre and the lobby is dirty. read more

Wingstop - Three of my eight wings, the grease they came in, and I guess there's some sauce if you look for it. - Chicken Wings Near Me - Chattanooga, Tennessee

We waited over 40 minutes at the restaurant for an order we called in 20 minutes before arriving. It happened because they lost our order. They then refused to give us a refund. BAD business and awful customer service. Won't ever be back!!! read more

If I could give 0 I would everything was wrong g my dry rub was swimming in grease and my other was swimming in grease my corn was missing some pieces and the soda machine out of everything g barley had water and the music was so loud I could hear it from my car and at one point I thought the employee was eating with us they all was out sitting next to me and they also made us write a good review before we got our food read more

They forgot to put sauce on them I took them back they still didn't next thing you know im throwing up they are disgusting in there

The food is so delicious but after waiting 45 after my order was supposed to be ready, the Mgr told me he couldn't find my ticket. There's plenty of staff working but very little organization. Not coming back until they can get things together read more

On 10/11/24 @8:30pm I was told by 2 employees that they do not take walk-in orders and that I should order online (the online system was not working for me at that moment). This place has obvious management issues and I have definitely lost interest in returning to Wingstop, will take my business elsewhere. So much for supporting this company for many years in Colorado, Washington and Tennessee.. read more

The food was so delicious. I would recommend the chicken tenders! The staff was very kind and we didn't have to correct the order at all. We waited about 30 minutes, but that is ok seeing as everything came out hot and good. read more

So I ordered bbq boneless wings... they gave me this bs with absolutely no sauce on it read more

Wingstop - Disgusting! - Chicken Wings Near Me - Chattanooga, Tennessee

Worst service and food i can remember in quite some time. The staff honestly spends more time arguing with one another than preparing your food. They are constantly running out to the parking lot. You know it's bad when the person who takes your order asks you "do you know of any good jobs?" There are too many other wing places -- save your money, time and taste buds -- order from a different restaurant. read more

If I could leave zero stars, I absolutely would. We have ordered from here since it opened here's been my experience: 1.) I tried to place order through the website and cash at the location isn't an option so I called. The person answering the phone told me she's "not doing orders over the phone" and told me either order from the website or I can walk in. I explained that we have a baby who is very fussy so is there anyway she can just take my order since we are paying cash so that it can be a little faster and she refused. I asked if the business owner knew that they were not taking orders over the phone and she hung up on me. 2.) Our order is wrong 9 times out of 10. We order a sauce and it's either missing or the wrong one most of those times. I order well done wings and they weren't at all which I could deal with if it were the only issue. When I had just delivered my baby, our order was all wrong so I got in the car and went down there with the whole order to have it fixed (post-pregnancy hormones - I tried calling repeatedly and their phone ringer was turned off which I learned when I intentionally called as I walked in. The manager at that time back in July was actually very nice. But I went to get Cherry Coke and it was out and she said it was out... the guy from the back comes up with the syrup refill at this point. So they're not "out." They are disorganized and the staff is lazy. 3.) The fries never have seasoning on them when we get it delivered. Ever. Not once. My husband picked up our order once and there was again no seasoning so the person handed him a ramekin with the seasoning. Wingstop is hands down the best wings. This location is failing their "fan base." It's truly disappointing to see workers care so little about the customer. I really don't want to give it my business anymore, but I'm very interested in speaking with the business owner to report this because I can't imagine that they are aware that their customers are being treated so poorly. If I hear from the business owner, I will remove this comment. read more

This is the WORST fast food restaurant I've ever been to. The store it self was okay in all but the service was foul. Me and my friends went here and my mom (80) orders tenders like she always does! Then when she got them they had sauce all over them when we clearly asked them not to. WORST PART ABOUT IT was that the manager was going to make us pay $21 just to redo it. Never going back don't recommend. read more

Ordered the combo and didn't get my fries. That was the main reason I ordered and they wouldn't even send them back out. I'll never be ordering from here again read more

Service is horrible.They ignore you until you go up to them and speak to them about your order.They are slow and clearly do not care to reach customer satisfaction.This place is all over the place.I placed an order 50 minutes ago and it still isn't ready after it telling us it would be.The workers aren't friendly.i don't understand why people get a job if they don't wanna work!!!! read more

For starters half the employees were more worried about socializing with friends vs helping customers. Second they put 2 separate combo orders of wings of different flavors in the same container. They sloppily mixed our wings into one container, who does that? Third one of the employees, seemingly the eldest, left a huge dump in the toilet in the men's room and didn't flush, gross, I went into the restroom right behind him to wash my hands, that's how I know. Fourth there was no soap in either bathroom. Extremely unsettling, health inspector needed ASAP!!! Fourth they left out an item from our order. Get your mess together WINGSTOP!!!!! read more

Just awful. They have never gotten my food right. I want to like them, but they have no idea what they are doing. We never get straws, it's never the right sauce, and it takes them so long. For the amount of time you spend waiting on them, you would think someone would notice everything is wrong. I would never order from another wingstop again, and I don't think anyone should. Go a head and closer her down for me. read more

Your order from here will be wrong every single time so check your bag thoroughly before you leave. Every time we order from here we play a game to bet on what items will be missing this time. The fries, the wings, the sauce, something will always be missing it makes me laugh at this point because I am not exaggerating your order will be wrong every single time. They need to relocate to a kitchen 3 times as big, or need to open a second location, or need some better managers in there. Something needs to change. read more

got our order wrong twice, overcharged us. There were things on the receipt we didn't order or get! Then got mad that we requested a refund for the things we didn't order. Order never was right and cold. Other locations may be good but Chattanooga, TN is horrid! read more

Worse service ever by a restaurant. Ordered, waited 35 minutes while the staff played on their phones and then asked for a refund. I was told I needed to ask the right way to get my refund, they took my ticket went to the back and never returned. No phone number to call owenership and complain, only an online portal to complaint to. Pretty sure I will not get a call back. Good food or not, this place is doomed to close, terrible service. read more

Great costumer service , Jalisa was very attentive and friendly the store was clean and organized thank you

DO NOT ORDER DELIVERY FROM THEIR WEBSITE. They go through doordash, and when your order never shows up, they will politely let you know they don't care and there is nothing they can do. No way to get your money back other than going through your bank. Also the quality of their food (if they decide to give you the food you paid for) is similar to grocery store frozen wings. Maybe slightly lower. Stay far away from this place and their rude, uncaring employees. read more

I accidentally placed an online order at this store. I live in Michigan and after I paid I immediately realized this error. I called the store several times to get a refund, however, they dorected me to the customer service number and the "contact us" online as they could not issue a refund. I had to deal with their customer service. The order was placed on March 17th and it was an $82 order. Today is April 27th, and I am still fighting to get a refund. I have sent emails through their online "contact us" process and I have called several times. Nothing has been resolved. read more

I placed an order tonight for 15 wings. It was for delivery, and the driver was late. When she came after an hour of waiting, she arrived. I politely took my food bag and went inside to enjoy my wings. When I opened the bag, I had Mexican food. I called the driver, who finally answered her phone, and told her I had got someone else's food. She said oh no and then hung up. She never showed up with the right food. I called the store before 10 pm but got no answer, so I went there. The store was closed. I never got my wings, and no one has attempted to reach out to me. I'm so disappointed with whoever they use to deliver food. read more

My friend and I went and our order was taken immediately. The staff was friendly and the food was pretty good. The tenders were average, but the fries and the sauces were really good, the wings also looked good. We waited for probably a good 15-20 minutes, but most of the orders were online and they looked busy. Overall would recommend read more

I ordered online for to people went to pick up my order. And they gave me the bag and it had all the food in one container and it was ordered for two different people. The. They talked about me so bad for their mistake. Food wasn't all that either read more

I try not to write reviews however, ordered online for pick up. Service was okay since I ordered online. Food was awful. "Seasoned fries" are not seasoned. We ordered two different combos and the store mixed up the sauces in each order. The chicken was very greasy and there was a HAIR in our ranch dressing! Will not be going back read more

Horrible and Poor hygiene and no gloves or hand washing! I watched an employee dig into her mouth and pull out saliva and went straight to food prep my order!!! I immediately addressed the situation and asked for refund. I ordered and paid online so I was denied in store refund and told it would have to be refunded by Corporate. This was almost a month ago and no refund and Corporate and GM Stephen Byrd are not responding. Extremely bad business and not a way to start a profitable business! Just Nasty and Unclean!!! read more

They work hard it is worth waiting for. Be patient they cook to order and you can tell. I had Cajun and Hawaiian with Cajun corn

I've had wingstop (not this one) once before and it was decent, just really salty. Was excited to see this one was open. Last Saturday I paid for an online order pick up at around 9:37pm. Got there at 10pm and there were at least 15 people inside waiting for food. I was there for a full whole, waiting for food, and I only saw a total of maybe 3 people leave with food. I finally decided to cancel my order but when I went to cancel, it said my order had been completed at 9:54pm. It absolutely was not. The workers incorrectly marked my order as completed less than twenty minutes after it was placed. Probably because they didn't want to get in trouble for being slow as hell. I couldn't cancel on my end since they had marked it as completed. I talked to some employee and he kept saying he didn't know how to do a refund . He called the a manager I assume and they didn't know how to do a refund. So after a full order of waiting, I left without any food and had already paid for my order online. I immediately contacted wingstop directly for a refund. It's been four days since Saturday evening and I've heard absolutely nothing from them. I went back on Sunday to try to talk to someone about a refund, the manager had no idea what to do and took my number to call me once she spoke to someone else. Not surprisingly, I never heard back from her either. Funny how any other place will usually give you your money back with minimal issues, but with wingstop its been an absolute nightmare. I understand it's a new location, and i know they're probably swapped with orders especially on the weekends. This was just ridiculous though. Hire more people, make a limit on the amount of orders your accept, something so people aren't waiting hours for food and can't even get a refund. I'm more pissed that I wasn't able to cancel because a worker incorrectly marked my order as completed. I'm now even more upset that I haven't heard back from the company itself. read more