Zaxby's has the best fries! Crispy, salty, hot! So good! The chicken fingers were great. I really only wanted 1 finger. I ordered off the kids menu but wish there was an adult option that's just like a small snack. Service was very fast and with a smile. Of course the ice in soft drinks is the very best. Wish the salads weren't so expensive. And I'm curious about the egg rolls, but haven't been able to find anyone who's tried them. read more

4 of us had the chicken snack. 3 pieces of small dried out chicken fingers with fries. Fries were ok the chicken was not. Not going back

9/20/23 6:20pm Fried pickles from the drive thru yummy. Second let down from this location. read more

Zaxbys - Fried pickles - Fast Food Near Me - Decatur, Alabama

Did a mobile order at 10:40. Showed up to the drive thru and nobody answered the mic. Went to the window and all the workers went to the back to hide. They then attempted to turn off the lights to the building with a broom handle while still hiding so we could leave. We had to honk the horn multiple times for someone to show up. When someone finally showed up to the window, they told us the food wasn't ready and that it wouldn't be ready until another 20 minutes. Worst part is that a manager was on duty at the time. Can't believe a manager condones this type of behavior at work while she is charge. Whoever owns this franchise needs to step up, cause the people they are hiring are not up to task. Had to eventually get a refund. Manager didn't even offer to apologize or make up for the childish behavior. read more

Food tasted like gasoline. They forgot our food for 20 minutes while we were waiting in line. Chicken was rubbery, it looked like someone squirted ranch all over the sandwich and carton with a squirt gun. Fried chicken tasted like it had been on the floor at the local mechanics garage and dipped in petroleum. Water had a strange taste as if someone made a mud pie and cleaned their hands with it. read more

Forgot half the toppings on my tacos, didn't give us our zax sauce, and the pickle chips are burnt.

Can't give zero stars tho it's well earned. employees clearly don't speak English. good luck having them understand a word you tell say to them and getting your food right the first or second or third time or at all ever. there's a reason their employees are in fast food and they can't even get that much right. read more

This place can't get an order right, 9/10 I have to ask them to correct it or I get home and it's wrong.

I definitely understand times are rough with COVID and being short staffed and all. However, i placed and online order that said to pick up through DRIVE THRU. I also had curbside option. I chose drive thru. I get to drive they and there was an attendant who informed me i had to go in to pick up my order. I told her i do not go in restaurants at this time and that is why i ordered drive thru pick up. She argued i would have to go in. I said no, i paid for my food and right here it says drive thru pick up. Ur drive thru is working fine so what's the problem??? She had no answer and waved another employee outside over. He chose to argue with me again. I didn't appreciate having to argue a second time so i told him he could go in and get my food for me, or he could refund my money. He then told me to pull to window. I pull to window. Was very kind. Explained i was there for online order. He refused. Said the manager said all pick ups have to come in. I said well u tell ur manager to refund my money then. The manager then yelled to just have me pull up. Very easy solution that could of been done from the get go. Very dissatisfied with customer service and won't return for awhile!!!! I understand being short staffed and frustrated during these times but i was kind to every employee until they were rude and argued with me. If i order online for drive thru pick up, then that's what i should get. Or a reasonable accommodation. What it my foot was broke? Or i had COVID symptoms. No One knew why i ordered online. And they should have delivered food to my car as ordered. U can't make someone come in when u offer curbside and drive thru. Someone needs to get this place in better order. Respect goes a long way. All they had to do was listen to what i was saying and it was a simple customer service answer. read more

Zaxbys - Fast Food Near Me - Decatur, Alabama

Not that I am a zaxby expert but I will say this location is the best zaxby's I've been to. Food was hot and delicious. Drive thru was a little slow but it was a busy night from what I could tell. No complaints. Everyone was super nice and after spending all day moving here from Birmingham it was nice to eat something.. anything but then also be pleasantly surprised read more

Do you love chicken fingers...well I have the place for you!!! Get them hot! Get them by the 5s, 10s ,20s pieces ....bam..they got you ...you like soda..they got one of those crazy 700 flavor machines that adds any flavor you want to your Coke ...you want Pepsi ...get out of here this Coke country ....you like wings they got them too! Boneless (aka small chicken fingers) and traditional with like 10 different flavors. And all the ranch you want!!! So what need now ..how bout some crinkle fries with that that ketchup ..they got that buttery TEXAS TOAST SON!!! If this don't get you to come cause you you need one more thing they put chicken fingers on a salad!!!! They call them Zalads that's right they swapped the "S" for a "Z" cause it's ZAXBY's that what they do !!!!!!!! But seriously if you like chicken fingers this place is good I eat here 2-3 times a month you should check it out read more

I don't know who does not know what a Caesar salad is but I ordered a Cesar salad the other day and when I arrive at my house it was a house salad with Caesar dressing that is unacceptable I was extremely disappointed not only did I order one salad I ordered two salads. one for then and one for my lunch for work so whoever does not know how to make or does not know what a Caesar salad is, that problem should be addressed. sincerely, disappointed customer read more

I guess it was embarassing when I pulled up and said Gimme gimme chicken tendies, Be they crispy or from Wendys. Spend my hard-earned good-boy points, on Kid's Meal ball pit burger joints. Mummy lifts me to the car, To find me tendies near and far. Enjoy my tasty tendie treats, in comfy big boy booster seats. McDonald's, Hardee's, Popeye's, Cane's, But of my tendies none remains. read more

Got the teriyaki wings and the original (xhot), awesome wings!!! Love their "Zaxby sauce"-gotta try whenever you see one of these chain restaurants:) read more

I like Zaxbys but for the price I feel cheated. The chicken is small and not enough fries for the price. Overrated !

In the many times I have gone to this location, they have never gotten my order correct. Never. Nothing like getting a salad home to find they didn't include the blue cheese dressing I ordered (on the blue salad). Last time I came home with someone else's order. Never have they gotten my order correct. The food is fine. I spent way too much order to get this terrible service. I'm done. read more

An above-average Zaxby's. Most merit a four on their own. Food was perfectly executed. What won the fifth star was excellent and quick service during the inner rush and a wicked thunderstorm. Welcome meal after a day in Sipsey Wilderness. read more

Wonderful friendly place! Staff was really nice, loved the food; manager was welcomed me right away

The food has always been just as good as any other zaxbys, the service is just terrible. Everyone is nice enough just don't get in a hurry or seem to care how many people are waiting. read more

Drive thru at lunch is a NIGHTMARE - wrapped around the building. Ordering inside is not much better particularly when school is out. One register open and the counter a WRECK! They should know their peak periods and staff appropriately....glad business is good but if you keep people waiting by not staffing appropriately, it won't be good for long! Once I got the "to go" order and got it back to the office it was good but getting it was NOT FUN! read more

Very displeased in the service today.....they are not paying attention to the orders and what they put in the bags. We ordered 2 Cobb Zalads 1 fried& 1 grilled... we get home and we have 2 House Zalads both grilled... not a very happy camper right now read more