(Note: I write Facebook reviews for residents of Turner's Crossing, a new development in Buda, as we all learn about good places to dine in Austin.) ------------- Here's a brief review that I will keep to only a few paragraphs because I don't expect to be going back. And if I'm not going back, chances are darn good that my wife isn't either. Zaxby's is on Old San Antonio Road in Buda in the midst of Fast-Food Franchise Row. Karen and I were trying this place for the first time in the two years we have lived in Turner's Crossing. The fast-food zone is very convenient to us, so it is often a last-minute destination. However, it wasn't the food that got my tighty whities in a bunch. I was flabbergasted after getting an order including wings slathered in barbecue sauce when we were told they were out of napkins. Did they expect us to wipe our fingers on our clothes? Or just lick them clean? The vinyl upholstery in the booths was beckoning, but I figured that was probably a bridge too far. An employee just shrugged her shoulders, basically wondering what we expected her to do. We told her to find some paper towels in the kitchen or refund our money and we'd go elsewhere. They found the paper towels. We also suggested that they warn customers about the lack of napkins BEFORE they order finger food covered with sauce. Food was edible but nothing to rave about. Karen had the veggie egg rolls. She finished them, but pronounced them nondescript. Certainly not worth a return visit. I had a combo plate of the nicely sauced wings and some pretty good chicken fingers. My bone-in wings were meaty and decent, but the chicken fingers and especially the fries were over-salted. Most of the chicken fingers came home with me for lunch tomorrow because I really enjoy that stuff cold too. There's also a limit to how much salt I can ingest at one sitting. The thick-cut fries were actually quite tasty, but after a few bites the salt just became overwhelming. Of course, our enjoyment may have been colored by the apparent lack of interest in paying customers. Also the decor was the most depressing of any fast-food place I have been to in the area. read more

A tale of two visits. First one we've all experienced. Goto work; you're eventually driving around doing errands and you need a drink. I park into Zaxbys only to realize I've gone all day without my wallet. I'm about to inquire about tap to pay options using my cell phone (been years since I used it). Needed an update and I was about to walk out empty handed when an employee just hands me a large drink cup for free. Well, it was high time I returned (with a wallet) for an actual meal. Second trip I roll in and order the half tenders half boneless to go with a large drink. Head back to the truck and dig in. The boneless was nicely sauced and the tenders were fine with the provided dipping sauces. Sides, well there aren't many choices. Same as that Canes place. This unfortunately is happening too often in these chicken chains. Fries and slaw are fine but I want variety in sides so you don't go into boredom. Credit to Golden Chick for having AMAZING Dirty Rice. Popeyes for Red Beans and Rice. Fried Okra at Church's Texas Chicken. Extra star for the excellent service. read more

Zaxbys - Half Tenders & Boneless Wings with Buffalo Sauce - Fast Food Near Me - Buda, Texas

Wings would have been good if they weren't so over cooked and dried out. The fries could be better if they weren't soggy. Service was good. read more

Went here and the food was actually some of the worse chicken i've ever had at a fast food restaurant. Not sure if it was just the day I went or what. I instantly regretted not just going to another place in the area. Pretty expensive to get bad food. Only thing that made it two stars were the fries which were actually okay. The service was slow and did not even let me know when my order was ready. The ambiance was actually pretty weird the lights were low inside and made it feel weird. Maybe Zaxby's isn't bad, but this specific location definitely is... read more

I can't in good conscience leave my old 4-star review up. Don't get me wrong, the food tastes delicious, but the service at this location just keeps getting worse and worse... and the time it takes to get the food keeps getting longer and longer... We were there again Friday night and it took 25 minutes from placing our order at the register to receiving our food. I'm pretty sure 10 minutes of that it was just left sitting on the back counter, because we could see numerous boxes stacking up with no one distributing them and because our meals were lukewarm once they were given to us. I had to microwave mine at home. The affect of all the young employees ranges between pure ambivalence and "please someone kill me and put me out of my misery." The orders are often a little screwy too... like I'll order one sandwich and receive a different one. That's typically okay because I like all the items on the menu, but it can be a little disappointing if I had my heart set on something particular. Also the ice machine at this location has never worked in the dozen or so times we've been there. We always take the food home and use the ice at home, but I can see how this would be very frustrating for those with plans to dine in. I love the Freestyle machine, but sometimes it's out of a lot of flavors. read more

Extremely disappointed with this place. I hadn't been there in years and now I remember why! Everything tastes like it had been sitting for a long time. And now I'm suffering from a stomach ache!! read more

The kids meal is a great deal! A drink, grilled cheese, small Rice Krispies treat, and a drink. The unsweet tea was a little watered down but that's ok. read more

Zaxbys - Fast Food Near Me - Buda, Texas

Haven't had a zallad since we left NC so we stopped to grab some. Everything is smaller, so we were not surprised by that. Other than that, the drive through employees were nice and friendly. Oh yeah, the peach tea is good too. read more

Zaxbys - The House Salad - Zallad with Buffalo sauce - Fast Food Near Me - Buda, Texas

This was out first time trying this place. We were staying at a nearby hotel and wanted to try something new. My reasoning for three stars is because I eat a lot of chicken tenders and I'm comparing it to the flavoring of others. I will say the staff was very friendly and the manager let us know he was out of cole slaw. It wasn't a big deal and we appreciated him letting us know. Our food was super hot and we loved the sweet tea. I just felt the chicken tenders tasted bland. I honestly thought Bill Millers was better. The fries were crinkled and good. I just felt there was something missing from this plate. Overall, we went in to try a new place and it wasn't as good as we hoped. read more

Zaxbys - First timers - Fast Food Near Me - Buda, Texas

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Went for the first time today. Blue salad wasn't fresh, had wilted lettuce and parts were brown, and half spoiled tomatoes. Fries and sandwiches h were mediocre. Wont be back, there are too many good places in that area that are much better and fresh read more

I found a hair in my fries as well as my to-go box, my quesadilla had barely any cheese and looked like it was thrown in the box. I'd advise the SL to crack down on hair nets, someone else wont be as calm abt it ‍ read more

Zaxbys - Fast Food Near Me - Buda, Texas

Well I finally found my go to meal at Zaxby's- OMG the hidden secret is their covered fries meal. Chicken bacon ranch loaded fries for just $8,19 this is a very healthy portion of fries covered in chicken, cheese, bacon and then ranch - it's very filling and by far the best thing I've eaten on their menu. So next time you go there and can't decide give these a try you will not be disappointed. I love the Buda location and their app works perfect. staff are always friendly. read more

Got food pretty fast, bread was HARD as a rock . Chicken fingers were ABSURDLY small. I'm talking the size of my thumb, some fries were bigger than them. The cheesy bites tasted like straight dough and unseasoned slop. read more

Will having you waiting 20 plus minutes for your food while serving everyone else. Bad service and would not come back here.

Mr. Zaxby, you need to let your chickens grow to be a full grown chicken before chopping them up. Pinky size tenders is not ok. Also the coleslaw juice was all on the bottom of my fries and tenders. Made them soggy. SMH. Do not recommend. read more

Zaxbys - This is Chicken Finger Plate - 4 Fingerz - Fast Food Near Me - Buda, Texas

We came in from out of town and decided to try Zaxby's. The decor was cute. I love all the different walls from around the area. I grew up in San Marcos so this was pretty neat. We eat Raising Cane's pretty regularly back home. This was decent but nothing we would chose over our Raising Cane's. We thought the chicken was less juicy and the sauce not as good. I thought Zaxby's fries and toast were better but my son did not. We didn't really like the cole slaw. We both enjoyed the soda machine. It was a lot of fun to pick all the cool, unique flavors. Fried pickles were crunchy but had more batter than pickles. Overall, it was not bad. It just wasn't our favorite place. To each their own though. Give them a try and see what you think. read more

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Enjoyed a "FREE" sample of Chicken tenders with sauce! Nice crust on the chicken & it was piping hot! When does that happen? Will have to go to the actual restaurant to try the menu items. Giving it 4 stars because I had a prepackaged sauce instead of a fresh one. Thank you for the sample! read more

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It was fine! The fries and sauce are always really good. I would not recommend the grilled chicken sandwich though, it was quite over cooked and got soggy fast. Overall still a good place to go if you like places similar to Cane's. read more

Zaxbys - Fast Food Near Me - Buda, Texas

this use to be my go to spot until last week when I ordered it on door dash and received long strains of hair in my food Please make hair nets mandatory...please! read more

As a chickfila alternative or Raising Canes clone, I love Zaxby's. They serve some delicious wings and some of the sauces are so so good. I always get a combo meal with wings and strips. This location was clean and the service was top notch. The food came out hot and delicious. Never a bad experience. I'll always come back read more

Zaxbys - Fast Food Near Me - Buda, Texas

The employees could care less The food was mediocre and the portions are small given the $10 price for 3 chicken strips Don't waste your money Go to chick-fil-a next door read more

With other chicken places so readily available in the area I'm shocked this place is still standing. I decided to switch things up and went here with my mother on a visit. The guy who took our order insisted on mumbling everything he said and we had to ask him to repeat himself no less than five times. Asking him what we should get he said whatever we thought looked good. I ended up ordering a chicken sandwich and my mom got the strips, and when I asked for a sauce it was 39 cents per sauce, which once I got it the tiny container was only 1/4 full and tasted like vinegar with red food coloring in it. They were completely out of ice and the tea was weak. The whole place looked dirty and the floors had a grime on them, but the booths were clean enough. Once we got the food I was shocked to find that the sandwich had cold cheese, un-melted, cold sauce of some mayo-based variety and cold pickles and a plain, cold bun which all led to my sandwich being a lukewarm mess with an un-crispy and plain-tasting breast. Not even a salty flavor. Just... Plain. The fries tasted like they were frozen from a bag at Walmart. I should have gotten my money back but didn't... Just avoid this place. I was hoping for a new place to add to my cycle of restaurants since it's close to home but it has no redeeming qualities. Disappointing. read more

I got the chicken strips which is my usual go to at any restaurant. I thought they were really good! I didn't try their sauce but only cause I don't like spicy. They have that good crushed ice for the drinks and their staff were all really nice and polite. Will definitely go back :) read more

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Thomas always takes care of me in the drive thru and is always so kind with a smile. he makes sure I have all my dipping sauce that I ask because I just have to have ittt. read more

The girl that took my order was rude and the chicken wings were tough, dry, and barely had any sauce on them. I've been to other Zaxby's and I know this is not the type of service or food that they usually have so I was disappointed. The Cobb Zalad on the other hand never disappoints and it was very good which is the only reason I'm rating this with 2 stars. read more

No review of restaurant ambiance as I ordered/purchased in drive thru line. The attendant at the outdoor menu was very polite, friendly, and very helpful as this was my first time at Zaxby's and I had lots of questions. Food was delicious! I'll look forward to my next visit! read more

Service was OK, but 4 chicken tenders the size of my pinky and a side of mid fries for that price was crazy. Wouldn't return

My partner and I have been coming here regularly for at least the last 6 months. It's a quality fast(ish) food. There are times that the wait is a little on the long side for fast food (like 15 minutes). But the service is good and the chicken is always delicious. To the nice folks working here: about three weeks back I came here on a Sunday and there was a couple of rather rude customers. Two customers had grabbed the wrong orders because they had misheard which name was called out and some unrelated customer was making a fuss about it. Ya'll are doing just fine and that was a really understandable mistake, the customer was out of line. I didn't speak up because I didn't think that would deescalate the situation, but I'm not sure that was the right move either. read more

I went to this location at Buda, TX and it was in the afternoon after I took a customer to Austin, TX and on my way home, I thought I would try zaxby's because there is one opening close to where I live in San Antonio. So, I wasn't too happy because the prices were just very high for ordering 10 wings and they were so small that $14.99 for 10 small winds were just a waste. Also, the young lady that was taking my order had a cold and/or cough while she was wiping trays. Also, the atmosphere in this restaurant was just unhappy employees and when I was asking for more ice, I was brushed off by an employee and rudely told to go to the front counter. I will not be recommending this location and it's in Buda, TX off of I-35. I spent $24.43 for 10 very small flat wings, cheese curds (which didn't even fill the tray it came in), and a large soda. This was an expensive lunch, being a rideshare driver trying to make money that day. I should have just gone to chick-fil-a or even Raising Canes and spent a lot less on my lunch. These two restaurants that I've mentioned has HAPPIER EMPLOYEES and they greet you with the ultimate respect. This Zaxby's location has UNHAPPY EMPLOYEES. read more

The best I can say is that it was piping hot, which is great! However, just go have actual quality food served with a side of niceness across the way at Chick-fil -a The woman taking our order wasn't friendly and they gave me sweet tea, instead of unsweet, which was what I ordered. We had two 4 count tender meals with crinkle fries (just ok), cole slaw (just ok) , some kind of buttered toast and Zax Sauce, which is the Mayo and Ketchup concoction like at Canes. In fact, this place probably had their whole tender meal concept ripped off by Canes! It was pretty much the same. So, if you're looking for a Canes and can only find a Zaxby's, u should totally go to Zaxby's. You'll probably like it. I just hope they're nicer to you and get your drink order correct. read more

MSG! I never thought to ask. Found out later after feeling sick. It is on their web site too, but would be nice if it were prominent enough on their menu to see it. Food was so salty my tongue was numb from it. Chicken was dry and the fries had a season salt... sauces were very not impressive. Will never return. Staff was nice, forgot the coleslaw for my wife and they immediately fixed that. Now, more Pepto and back to the bathroom... I wonder if I can reverse my credit card charge? read more

Good food terrible service. Ordered online over 1 hour ahead of pickup time. Came to pick up through drive through...gal on intercom said it was ready ...it wasn't. They didn't even start my order. 30 minutes later order comes out. No apologies. Nothing. read more

I would think that they are in competition with Rising Cane restaurant because the concepts look to be the same..I would have to say that Canes Chicken fingers taste much better Zaxbys isn't to far behind..Now Zaxbys does take the french fry competition. Their fries are pretty thick and soft and I would say that the cole slaw was one od the best I had..The texture was on point, it wasn't to much or not enouch of one ingredient.. Although the temp was not comfortable with it being 49 degrees outside it felt just as cold on the inside.. read more

Zaxbys - The Zaxbys 4 fingerz meal.. - Fast Food Near Me - Buda, Texas

Online ordering-love the food here but the line can be long, so I ordered online and got out of my car to pick up. It took longer than waiting in the line outside. It's a convenience but the point is not to wait inside a fast food restaurant with COVID etc. They didn't start making my food until they noticed I was sitting waiting. read more

First and last time to eat at a Zaxby's. Food was below average and the restaurant was just filthy. Plenty of workers but no one willing to clear off any tables. Had to do it myself. read more

I cant believe they took off my favorite sauce ''insane'' I will not come back ever again until they bring it back. still in disbelieve. been a customer since day one and they betrayed me for that. read more

Zaxbys - nasty ass food omm - Fast Food Near Me - Buda, Texas

Fries were cold and chicken was ok. Overall, im not sure if I will be back at this location because I was really disappointed in the food preparation. read more

I like the flavor fries with the seasoning they put on. I like the portions size. I like the chicken wings and the selection of sauces. The fingers and fries are delivered mushy, and not crispy. The prices are higher than the value received. I'm not opposed to eating at Zaxby's but it is only if someone else suggests it. read more

This was a great place to eat I took my 28 year old Autisic son to lunch there on the 15. He was very impressive with the food that he asked for take out the next day. He doesn't like loud or confusing places, We ordered the chicken strips meal that was great and had excellent taste, I personally love the fries and the Zaxby's sauce. The wait staff was friendly and had wonderful customer service skills. read more

Chicken is always good , sauce is bomb!! Cobb salad is fresh and delicious! Customer Service is pretty good there. read more

Zaxbys - Fast Food Near Me - Buda, Texas