Unacceptable customer service. I received a jacket from an online purchase and the first time I wore it I found a whole inside the jacket. When I reached out to customer service, Juan refused to remedy the situation with a replacement and disconnected our conversation. I've been shopping with Zara for years but this has put such a bad taste in my mouth.... who ends a chat on a client asking for more help??! read more

The manager of this store violates the low of the customer ! I bought a vest, it had a discount sticker, at the checkout they scanned it at full price. The manager came and said that she could not sell it at the price on the price tag, and removed the discount sticker, to which I said that it was not my fault, I have the low to buy at the price on the price tag. She replied that she could not do this. The sticker is easily removed, and I put it on myself, I was shocked by such an accusation, I simply did not find the words to answer her. I made a return. I was very upset by such an attitude towards the customer and the violation of lo. The manager is completely incompetent, the company should do more training with the staff. read more

Ordered this shirt online for my daughter for Christmas. Shipping time was ok but when I opened the package I couldn't believe what I saw! Why on earth would this completely damaged item ever leave the ZARA warehouse! To make things worse, I went back online to start a return and discovered that they make the CUSTOMER pay for return shipping. So first you send damaged goods and then make consumers pay to return them? I saw there was an option to return in store so I drove 40 minutes to the nearest location only to be told I could NOT return it in store because it's damaged! After calling CS and insisting that they remedy this I was sent a prepaid shippigg by label. Took the item to the post office and per my tracking number Zara received my return 6 days ago but I have yet to receive confirmation that my refund is being processed. It's been abt 20 days and counting since dealing with this nonsense. Zara should be ashamed! read more

Zara - Men's Clothing Near Me - Walnut Creek, California

See all

Had such a terrible experience. Had to return dress, I got it this morning but it didn't fit, so in the afternoon I went. When the girl said we can't take it because it's smells weird I was shocked. How is this my fault if that's the condition I got it. After so much trying and arguing I was just speechless... read more

Good selection of clothes for children. Nice atmosphere. But, of course, Zara needs to add more assortment and new collections for customers. Overall pleasant and typical Zara. read more

Sadly I have to agree with the other reviews. The customer service is bad, and it doesn't seem like they care to improve. I wanted to purchase cargo jeans at the advertised sale price, but the sales associate would not honor the price. There were several other pairs of cargo jeans on the sale rack, and he refused to sell them for the advertised price. His solution--he'll just remove the sign. read more

Zara - Jeans on sale, allegedly. - Men's Clothing Near Me - Walnut Creek, California

Wish I could give negative stars. Customer service is awful! Rude, unhelpful employees. Witnessed an incident where a female "general manager" (on 1/11/24 during the closing shift) at the Walnut Creek, CA location was screaming at a customer in line when this customer kindly suggested a way to help another customer with a return because of how unhelpful the manager was being. I couldn't believe what I witnessed. Return and exchange policy is ridiculous, even with a receipt. The place is always a mess. Last three times I've been in the store, I've dealt with or seen Zara employees being over-the-top rude to customers. It's hard to believe these young adults can keep their jobs if they treat customers this horribly. I don't want to return to this Walnut Creek store. Zara management should train their employees better and hold them to a higher standard. read more

I almost felt guilty for writing a bad review, since I usually love shopping at Zara (especially online) but I will probably never visit this location again. I'm reading through the other reviews and quickly see I am not alone! The manager here, young Asian male by the name of Alex was extremely rude and sassy upon asking for assistance. I was actually shocked that he was even manager after having our conversation. I spoke to two different employees here, one being Alex and another young man at the register; both were rude and uninterested in helping. I don't mean to sound like a total snob, but this is a high end shopping center, the customer service SHOULD be exceptional in an area like this -- actually, if you're going to get a job in sales/customer service (esp as a manager position) your interpersonal communication skills and willingness to assist should be superb... Unfortunately, that was not the case here. Step it up team, you're losing customers :( read more

One of the better Zara's when it comes to having the store clean, organized, and well stocked. They also have a good selection compared to others. The customer service isn't great. You don't feel welcomed and it feels like your existence is annoying lol. Dressing rooms are sometimes closed which is inconvenient. If you go during the week before 1 it's nice! Place is empty, lines are short, and shopping is enjoyable. Lastly, I showed up at 8:30pm since Yelp states the store closes at 9pm, but the store music is off, the staff are putting clothes away, and they tell me they closed at 8pm? If that is so, no problem, just reflect the correct times online. read more

DO NOT BUY FROM THIS COMPANY!! They do not issue returns!! I bought 2 dresses from them and had to return one cause it was too big. They sent the dress back to me and refuse to give a refund cause they said it was worn and it had make up on it. I tried it once and the tags was still on and when I received it back there was no makeup on it. I call customer service back (if you can call them that) and they just told me they 'consider' it a used dress and will not give me a reason why they consider it not new. They would not let me talk to a supervisor and another department. All they kept saying is this is their 'return' policies like a freaking robot!!! read more

This is the worst store ever! Yelp and Google report this store is open until 9pm. I arrived at 8:05pm, the door was locked and there are no store hours posted at the front of the store. I'm filing a complaint with their corporate offices. I wish I could rate this store less than 1-star. read more

Zara - This is a picture of the store hours from Yelp. - Men's Clothing Near Me - Walnut Creek, California

I've come to this location more than a few times and it has gotten progressively worse in the last 4 years. It's incredibly messy with clothes on the ground, shoes scattered around, and piles of miss-matched clothes thrown onto tables. Rude employees. They are not friendly and not helpful. I've been fat shamed on 2 different occasions after realizing I'd accidentally grabbed smalls instead of mediums. Had me crying in my car after. They insinuated I couldn't afford their clothes because my card had an issue going through the 1st two tries. Rushed me out of the fitting rooms after only 10 minutes with 2 hours to closing after they'd brought me back with 10 items. Made no sense. And today's issue: the checkout line was incredibly slow and long, as they had 2 registers only for returns, and only 1 for purchases. It was a 20 minutes wait with only 6 people ahead of me. Absolutely unacceptable. read more

See all

Worst customer service ever. My wife had a return, we accidentally stood in the wrong line and the cashier refused to help us even though there wasn't anyone in the returns line. Spoke to two different female employees both were extremely rude. I've been shopping with ZARA since I lived in Paris, but will never give the Walnut Creek store my or my families business ever again. This store needs a new manager who can properly train their employees on proper customer service. I'm sure you can tell the reason they age 1.5 stars on Yelp. Everyone knows there is a customer service problem at this store and the company refuses to acknowledge it. Very sad. read more

I generally like Zara! But the staff at their Walnut Creek store are no good. I was in a hurry today morning to buy dress pants for a wedding and walked in. Picked a few pairs to try. Attendant told me their fitting room is closed for the morning!?! Asked for the manager - he confirmed their fitting rooms are closed because they are used for storage?!? Staff got angry at me and unhelpful, because I stated the obvious: the situation doesn't make sense. I won't be shopping there anymore. Zara Corp, please advise when you make your Walnut Creek store customer friendly read more

Worst customer service. The employees at the check out show zero interest/borderline rude. The way they talk to you is as if you are a burden and shouldn't bother them. The slowest damn check out. Lines are always super long. The cashiers don't bother to speed up a bit to alleviate the long waits. If this branch wasn't my only choice, I'd never go back to shop. read more

I have spent countless dollars at this store over the years. Recently I was 10 days over the return window of 30 days and the store clerk told me they couldn't accept the return - everyone at the counter seemed angry and disgruntled. They told me to call customer service who would make an exception with a gift card return. In retrospect, I learned this was simply to get me to leave... I called customer service this morning and they refused to accept the return. This policy seems archaic compared to other online stores... buyer beware! So mad I lost so much money here and learned my lesson but good customer service would've made at least ONE exception. HATE. Won't be back anytime soon. read more

Unfortunately I am somewhat forced to come here because the only other closest store San Francisco. But the reviews are very very true. Just bad vibes and bad energy. I'm a person of color and when I asked to try on something all of a sudden the fitting room's close at 4 PM. But for others they said they close at 7 PM. The manager just have no good customer service skills. Tone is very condescending and belittling. Yelling in the store to come bring your purchases up to the front. Walnut Creek needs to open the store until 9 if you see it so busy. I like to order things online and pick them up however I'm going to consider other options.... so sad to see poor customer service from the managers read more

As professional of a store I thought Zara stood for. It's disappointing to not get that helpful customer service experience. Closing the doors early on multiple occasions is unacceptable. I truly hope this goes above to higher management and is taken into consideration about how not to treat customers. read more

Zara - Men's Clothing Near Me - Walnut Creek, California

0/10 DO NOT RECOMMEND. Horrible customer Service from the womens department manager. I've had several bad experiences here but he set it off for me, I walked over 35 minutes before their scheduled closing time and had doors shut in my face and was dismissed when I knocked to ask the hrs. Here's a video once he realized I wasn't leaving until I got a answer. just rude, I shouldn't have to make a scene to be SEEN! read more

Zara - This is said manager who wouldn't give me the hrs or his name - Men's Clothing Near Me - Walnut Creek, California

Love Zara, hate this store. It's worse than Forever 21! Worse than the worst Walmart. It's always a mess. Clothes just strewn everywhere. The staff all literally hate people. I think it's all their goal to be as rude and unhelpful as possible. If this was my only interaction with a Zara I would never shop there. Knowing other locations are great, i know it's worth it. But this store is just horrible across the board. Its so bad. I wouldn't even want to purchase clothing here because it's probably been on the floor, tossed in a ball, or stomped on. I honestly don't know how Zara allows this. It's such a bad look for the brand. read more

The staff is not the friendliest, however they do have to put up with a lot theft at this location. Seems every time I am in this location a theft happens. Thieves must love this location because they don't even hide it. They come in with empty bags and casually load it up with clothing while taking there time. It's almost funny, but it's not. After all it's stealing and it just means higher prices have to be passed down to the consumer. read more

Came in to make an exchange, zero employees talked to me on the floor even when I was directly next to them. I inquired about trying things on & they said dressing rooms were closed.. Then a cashier frustratedly told me I can't exchange online purchases in store (the policy online says you CAN). Then as I was leaving, another female employee turned away a customer who was entering because they were closing (the store didn't close for another 14 minutes). Maybe they were all having a bad day but enter at your own risk y'all.. lol. read more

This Happened Yesterday Jan 22: Drove 45min to this Zara to make a return from an online purchase that didn't work out. I checked store hours which showed the store closes at 8pm. Got there at 5:50 to find the manager (?) blocking the door and telling anyone who came by that the store was closed and no one could come in. He was only letting people out. No explanation, just we're closing early today we open at X time tomorrow you can come back then. I'm sure he had his reasons, but he was a little standoffish and was making it obvious he did not want to talk to anyone (he wouldn't make eye contact and would keep looking up or away). Just very weird and confusing. I wish more explanation was provided, or at least better customer interaction. read more

Would give ZERO stars if possible. The worst customer service and always a huge line yet they have so many desks. I waited 10-15 min in the wrong line and just had a return and they made me go to another line. Then we're so rude about it. What happened to good customer service? The staff here apparently have none. read more

Thee worst customer service I've ever experienced while shopping at Zara. Employees are very rude and passive aggressive.

Was actually able to use the dressing room this time.. because the first 3 times I tried to shop here they were closed. As others have said, it's like you're an inconvenience to the people who work here. The staff are so. rude. Indifferent. Annoyed. Got home to find all the clothes just shoved in the bag rolled up into balls, because, why not. Won't be back. read more

Love the clothes but the service is terrible at times. Long lines and the staff is busy hanging up clothes instead of helping people.

love Zara's products like everyone,but the service h this spot is ridiculous!!! 30 more people's line looks common with 2 cashier... no shopping bag + not allowed to keep items at counter... nobody looks really helpful... checked for if one pair of shoes I like have my size, the worker here checked seriously n said all out of stock , n I walked around , my size right there- - I'm curious the management n if the payment really low n work really hard? So sad read more

We already all know Zara isn't the Zara of several years ago... but this particular location is pretty much the bottom of the barrel in terms of inventory + store management. Came in on a Wednesday at 5pm, walked around for 30 min only to find out the fitting room was closed due to "short staffing" a whole 3 hours prior to the store's close time. I spoke to the manager to provide feedback that there should be a sign placed at the front of the store or even by fitting room and the "manager" was not interested and said I could call corporate without providing me a phone number. Extremely rude, stay away from this location, you're better off shopping online. read more

This place deserves a zero! They have the rudest staff! I will not be coming here again! I went in today to find something cute to wear for my upcoming trip. The fitting rooms were closed and when I asked one of the employees for the 4th time if they were open (she pretended she didn't hear me the other 3 times) she rolled her eyes and told me it was closed. I wanted to purchase a cute shirt I found so I stood in line for 30 minutes only to be yelled out by the cashier when I asked her if they had someone else that can come and help. Her response "if we did have someone to help I would have called them already"! Look I understand we all have bad days but if you don't like your job, maybe you should be working elsewhere and not in a customer service role! read more

I visited today at zara after really long And apparently i liked one the shoes on sale on mens section and very sweetly i asked the the sales representative there can you arrange the size of this pair for me because its so unfair that it was available in two different sizes Lol .. 42, 44 Haha !! I am suprised with the way they actually sell the shoes without looking at the size of it so this young man comes to me and tells me that he would go and check in backstore When i went to the so called manager she actually knew nothing Typically strange!! Lol then this guy tell me whose name is Hossain what the manager told me that thankyou we dont have it he actually gave me the look to get out of the store Typical rude , misbehavior of a customer done by the sales representative when i asked him can i know your name he said sorry i dont have a name ! I am suprised to see such people hired at this store extremely bad behavior and poor customer service indeed read more

Can you have more available cashiers? Seriously it feels like you're shopping at Ross. Horrible Customer Service! Kids section only 1 cashier and 9 customers waiting? Oh while writing this review they just decided to open another register lol read more

Zara - 1 cashier in Kids horrible wait time! - Men's Clothing Near Me - Walnut Creek, California

They deserve zero stars. I have never had such a bad experience with a store in my life. Horrible customer service. The manager is useless. Fitting rooms were closed because of short staff but you have 3 people standing at the fitting rooms and when asked why all they said company policy if you don't like it go shop somewhere else? Like what? Asian dude is an a**hole and honestly deserves to be fired. We asked for his name but of course he didn't give it. Such a bad experience! 2 other customers walked out right after us. I guess Zara just lose on few hundreds if not thousands. read more

What a way to ruin a mother and daughter shopping trip! On Sunday March 16th, 2023 My daughter and I went into your store located in downtown Walnut Creek Ca. We found so many cute outfits and my daughter really wanted some of your jeans. We happily carried our armful of clothes to the dressing rooms. As we approached we noticed the ladies that worked there were very busy. "Can we try them on?" "No, our dressing room is closed." she said rather annoyed at us. "All day? " "No, for about an hour" We walk away kinda confused, but then get a great idea, since we had already spent an hour Picking out out favorites, and we really wanted some new spring outfits, we walked back to the dressing room and ask if they could hold our loot for the mentioned hour. The same rude dressing room attendant "No we don't hold stuff" Needless to say we left your store and spent our money elsewhere. read more

As a courtesy to your customers, you need to update your store hours! It's inconvenient

This place was okay. Staff weren't super friendly. Kinda messy towards the back of the store. If I need to shop at Zara, I would stick to ValleyFair location. read more

Customer service is terrible and fitting rooms close an hour before the store closes which makes no sense.

Zero stars. Do not recommend. I shop at Zara frequently and spend a lot of money here (not anymore after today). The staff gets ruder and ruder every time I come here. I understand that working in retail can probably be annoying but some of these employees are blatantly and constantly rude. If you enjoy being disrespected, shop here. Otherwise, I would avoid at all costs. read more

Ok... so where do i begin. Do not shop here if you are expecting quality stuff. I thought this store had a good reputation but I was wrong. You can clearly tell most items are of lower quality but the prices say otherwise. Also, they have a horrendous return policy. read more

I feel the need to defend this Zara because I had no problems returning items here. This may be one of the busiest Zara's I've been to in awhile and considering the amount of people that were already here on an early Tuesday afternoon, I can see how this place can get a bit untidy on even busier days. Employees at the check out were very nice as I had came in with 2 different transactions for returns. Both were within 30 days of purchase, all the clothes were unworn, and I had the receipts for both transactions. I think most people run into problems when trying to return things that are against their store policy. Overall, I had a really good experience! read more