Does't anyone want to complain about the women's dressing rooms that you can see right into! The curtain and the mirror have about a 3 inch gap on both sides. My 13 year old daughter used the dressing room while male and female employees just walked right thru the dressing room into the back. Thats right male employees. If I can see them than they can see me,you or your teen daughter. Maybe they don't care but as a shopper who is planning on spending money there I'd like some privacy.I did complain to the manager, but apparently it did no good. What a suprise. read more

Horrible customer service , disorganized store . The cashier was clueless . Manager was extremely rude!!

Absolute worst staff that I have ever experienced!! Whoever hired this group made a huge mistake, worst customer service. I usually shop at the downtown stores and will never go back to Oakbrook!! 0 Stars read more

Came into the store around 11 am this morning to purchase clothing. Went upstairs to check out and the credit card machines were down. The associates had no idea of when it would be up so they offered to put my clothes on hold. I stayed around 45 mins but I overheard the machine was still not working. I drove home and called three hours later and was told it was working. I come into the store around 6:45 pm and there must have been a shift change because the staff was younger. The young lady gets my clothing and hands them to me. She did not offer to check me out nor did she say there was only one line or tell me where it was. She started hanging clothes again. The actual cashier(male) looked at me clueless and didn't say anything either. So, I already had to drive from Oak Park due to a glitch and at least someone could have checked me out. I found the line myself and got up to the counter. I asked the cashier was there a discount that could be applied due to the circumstances and she said no. She calls the manager and asks him. Nonchalantly, he says "no there are no discounts". I do not think he understood that when a customer is inconvenienced do to any stores mistake, the least you can due is give 10% off or something. When you treat a customer right, retention occurs. Poor customer service skills from all evening associates at the register on 11/29 around 7pm. read more

Found a super cute white shirt. Yay! It had a stain on it. Boo! I asked if they could take something off the price and was told, "...no. We don't do that but I can make a note on the receipt and if you can't get it clean you can bring it back." So you think I'm going to pay full price for a damaged item to take home to repair on my dime?!?! Girl Bye! read more

The employees are the RUDEST! I mean had a cashier literally roll her eyes as she's checking me out...I only shop there now during sale season because I'd be pissed to drop a few hundred dollars and have a sales person treat me like shit. read more

This place has some of the most rude workers ever. Horrible customer service, no help and long wait times to check out. I can see why folks order on line. The line can be out the door and they won't get anyone to help. Will not check prices, had to get a manager. By this being a store in Oakbrook, you all need to do better. Also when you return items, they get an attitude and inspect the items as if you've stolen something. read more

This location sucks. I heard "Theodore" ignore and completely disrespect a co-worker. This is a far cry from the Zara I fell in love with in Spain! read more

Talk about a moody sales staff + attitude. Unfortunately the downtown is too far off a drive so when this zara in oakbrook opened up I was thrilled. Just went in there today found a purse I loved with no tag asked for the price and was told it couldn't be sold, later it was placed back on the rack only to get my hopes up again. I can't believe not even the manager could fix that!! What's the point of having things in a store I can't purchase. read more

Love, Love, LOVE Zara!!! This new location is beautiful.. Much bigger with a little more of a variety than I'm use to at the Skokie location. Staff was more than friendly and helpful. Stopped by during the semi-annual sale so I was able to find some great buys. Every store has their own return and sale policies, half the time ppl only come on these sites to complain but I definitely think Zara Oakbrook deserves some better credit. After all they just opened less than a month ago? Give them a chance to make it work! The quality and style of Zara clothing is awesome! Happy Shopping!!!! read more

Wow I feel bad leaving this interview since the rating is already pretty terrible! Let me start by saying Zara is one of my favorite stores, I think every location has a crazy great selection and is decently stocked. Shout out to the allocation team at corporate, you're doing it right! The staff at Oakbrook, not so much. The store is always a mess! I don't mind it that much but so many times I don't buy something because I can't find my size only to hear my bestie bought it from the same store the next day because it was hidden in the fitting room go backs. I get it, it's busy.. But would a smile kill you? No one is ever really helpful/ not sure if ive ever been helped at this location. Wish the service was better because I love the product! read more

The service at this store is beyond terrible! Starting from the manager and down, everyone always has a bad attitude and seems like they cannot be bothered to help you nor do they ever offer. This especially goes for the guys behind the register. It is amazing that such a small space is big enough to fit all of that attitude. I've been to other Zara stores in different countries and so far this is the worst. I now order my items online after my last bad experience where I was basically told they couldn't help me and it wasn't their problem. Zara needs to invest in better people. read more

If i could give a 0 star review i would. My friend and I had a bunch of clothes that we were going to try on when an employee told us hey why don't you go downstairs and try on in men's there's no line. So we're like awesome, we go down pass a bunch of other employees and are trying on. We come out of the dressing room to show each other an outfit and this employee confronts us. Now the dressing room is FULL with a line, she asks us what we're doing down there. and we go ummm trying on?? and she tells us to get out and we shouldn't be down there when there's men waiting to try on.. LIKE?? at this point i had already picked out at least $100 worth of clothes i was planning on buying. I reply nicely and say ok sorry we will leave and tell her someone told us to come down here and didn't believe us and continued to embarrass us in front of everyone. Bought nothing and will not go back. thanks for the public shaming Zara! read more

Spent over $200 on a outfit for NYE and the bow tie I had found that brought the whole thing together was from two seasons ago and wouldn't sell it to me. All they said was they can't sell it. May have to take back the whole outfit back...Great customer service read more

Worse customer service ever! I even called corporate and they were just as bad. If you can't find your receipt you are out of luck. They sold my son a jacket that was way to small (the sales person told him it looked great) He is 17 and lost the receipt. My husband and I took it back 2 days later and the rude store manager couldn't do anything about it. Only an even exchange but they didn't have it in a bigger size. read more

Zara is alright. There are pieces that are worth it while the rest are cheaply made and has the weirdest sizing ever. Anyway, this location is small compared to the ones I had been to. There's two fitting rooms on the first level but for some reason, they just open one (close to the register) while the other one is always closed no matter what which I think so dumb. What's the point of having it right? Customer service is pretty much non-existent. Literally. You go in and you help yourself, that no matter how many items you have even if you're already breaking your arms with all the merchandise you wanted to try on associates will just walk past right at you. Fitting rooms is always messy and cluttered. Fitting room associates are overwhelmed by the piles and piles of go back clothes. That being said, you will feel rushed and undervalued. I occasionally go and check their mens and kids wear downstairs which at times neat and clutter free. Nothing special at this location other than snobby associates, really. read more

Fashion forward clothing at affordable prices. Quality is horrible on most items. Service and overall Zara policies are atrocious. Employees have a chip on their shoulder; zara does not believe in customer service and their policies are made to screw the customer. The customer pretty much gets stuck with a defected item. They don't even accept exchanges for a different item even with a receipt. Absolutely horrible! Find somewhere else to shop. read more

On Saturday a single cashier and she still losing time with a customer , to the level of bad service to pay shop

I love zara !!! And I love this location the managers and employees are amazing the best customer service

DONT EVER SHOP HERE!!!!!! I bought a shirt to wear on the weekend, come to find out Saturday night the sensor was still on the shirt. I couldn't wear it so I tried to return it at the store and I'm not able to because I threw away my receipt but I have the transaction on my bank account, they directed me to call their corporate number which had me on hold for most of the 15 min just to let me know they are having technical difficulties approving the purchase and would take 1 to 2 business days to contact me. I will never shop here again and I recommend no one does. read more

Great well styled clothes at reasonable prices. There was a sale with some good prices. My only gripe is with the disinterested employees. No greeting, no smile, acted put out that they had to assist customers. Both in men's section and at check out on main floor. Employee demeanor does not cost company anything. Perhaps they are using the Abercrombie & Fitch business model of act cooler then your customers and rearranging clothes is more important than actually helping people! read more

I must say I do love Zara clothing. But, I will never buy a pair of shoes from them again! I was recently on Vaca to NYC, thought I'd take my cute pair of boots (booties)with me and the heel broke on me. these shoes were only3 months old. I was so disappointed. Zara does not stand by their brands when it comes to shoes. Their shoes are not worth buying. They look nice but, their really cheap and not worth it! read more

I'm very disappointed in this location. One because I live in the area and I really like Zara and it seems that they never have a good man selection. On the other hand the downtown Chicago location has great clothes. read more

I have never been treated so rudely as I was by the manager (Chris) and cashier Olu. Olu rang me up for a $49 shirt that wasn't mine and when I tried to return they said no - I was just past the 30 day return window! And I was the one who had to drive all the way back there because of her mistake because I didn't realize it was in my bag until I had returned home. They were mocking and laughing at me; it was really unbelievable. This turned out to be credit card fraud since she used my card and wouldn't process a refund. I contacted corporate but they ignored me so my only avenue was to file a police report for the unauthorized use of my card. read more

I love this store but will not shop there again! The managers and employees are extremely rude! I would not recommend going to this location! The manager seems to good to help customers and is careless. What a shame! read more

I've never in my life written a review but today I am this was by far thee worst customer service ever pissed me off so bad I put everything I purchased back definitely will not give rude people my money! read more

When this store first opened, it hired nice people. None of these people are there now. Recently, I came in a little after 8PM, at least 45 minutes from closing time, and did not get acknowledged by anyone until I reached the cash wrap. There were instances when I was two feet from an employee and he/she acted like I was not there. There was literally ONE other customer in the store. ONE. There were probably six employees. Some were Go to a different Zara. *grunts while looking for receipt* read more

Zara is the only store I will shop at . I absolutely love love love Zara . I was Very disappointed when I found something I absolutely love and there where 4 left . I went to purchase it and was told I was not aloud cause it was last seasons collection . They should of let me purchase it cause it was there fault for putting it out there . read more

I love zara's clothes and i usually buy their stuff online and their shipping is super fast and they have easy 'pick up from home' return policy too. This time however when i bought coat online i decided to return it in the nearby zara store so that i could try and see the fitting of coat. Now the nearest zara store i have is 25 mins drive away. So i went to the store, waited at the counter for my turn. The girl that day looked drowsy and bored like she hated being there. Not even a smile or ' did u find everything ok?' Nope. I said i want to return these. She said oh our online system is down so can u come back tomorrow? I said excuse me? She didn't seem apologetic or anything. I asked for the manager. Manager comes and to my surprise she has a more careless attitude than the girl i was dealing with. Simple 'yeah our system is down so yeah sorry'. I said ok fine ill return it online. I came out of the store and i realized the 'drowsy head' forgot to give me back the zara box in which i brought my coat because zara doesn't except returns online unless they are in the brown box in which they deliver the item. I go back in ask for the box back and the girl had the same look, sleepy bored unapologetic not even a word of 'i am sorry' I don't remember her name but she has really short hair and *hint* looks like she is still half asleep. Poor service read more

Customer service sucks. Store manager did not want to help me to return an item, after she had told me to ship item back to warehouse. Warehouse sent the item back to me (no idea why) went the third time to store and the same arrogant manager did not take back the item I wanted to return. This place sucks! read more

This location is absolutely horrible. If I were to tell anyone wanting to come here and spend money: DONT. while the clothes may tempt you, the service is absolutely horrendous. First the store is an absolute mess at all hours of the day. But mostly the biggest problem is the staff. And I exempt the sales associates mostly because after I've seen the managers that work there, I feel bad for the people who have to deal with that on an everyday basis including those in the women's department who deal with the Russian ms.trenchbull of a manager . I've never been compelled to write a review much less a discouraging review on yelp before but after my most recent visit I felt I had to contribute and save someone the headache. The managers that work at this store are the absolute difficult, rude, and unhelpful people I've ever had to deal with and luckily I dealt with almost all of them as I was shopping in every department of the store and had issues in every since department; almost all of them with managers. While I was in the women's section, I picked up a blouse,and saw that it had a huge spot of makeup on it, most likely left by someone trying it on, and I approached the manager (russian, Sandra?) and told her about this, she said she could wipe it off, I told her I'd just like a new one from the back since that was the last one on the hanger, she said that she could not call other stores or do stock checks on sale items (?) and I told her that it was not a sale item and I was fully ready to pay full price but I just didn't want to pay for something that was stained by someone before me. This seemed like a ludicrous concept since she proceeded to give me a confused look and walked away saying that there was nothing else they could do. This particularly angered me because it was not that I was disappointed by the shirt but not once through out that whole interaction did she apologize for this at all, and considering I was spending upwards of a 100 dollars on a polyester blouse I don't think it was too crazy to ask for one without a makeup stain on it. I think it's easy to say I dropped all the other pieces I was going to buy. Next I went to the kids department, at this point I really should have know better after the horrible experience I had in womens but surely now I know better. I walked into kids and was greeted by a somewhat young girl, with pale skin and dark hair who looked frantic to say the least since there was a large amount of people in the front section of the department and was balancing greeting people, trying to keep the product neat( unlike women's), helping other customers, and overall keeping the store running in the front section of the store. As I walked deeper into the department I noticed there were two other rather petite sales associated "working", they didn't not greet anyone who was surround them, including me, and were both occupied with folding and chatting with each other. I stayed in the section about an hour and neither girls were helping me nor anyone else in the end of the department by the baby clothes. Numerous times I tried to get some help from one of the sales associated in the Baby section, she was not very helpful at all and didn't even seem to know anything about any of the products and quickly said She didn't know what I was talking about when I asked her about a shirt I had seen before and told me (again!) they could not do stock checks or call stores on sale items which my item (again) was not and quickly went back to concentrating on folding which i then had to walk all the way back to the front of the department and ask the associate in the front to help me, when she had well over enough to do already. To me its quite astonishing that while there are three associates on the floor at the same time, only one was interacting with customers and actually being of use while two others where completely obsolete and chatting to each other in Spanish which another somewhat short man in a suit came and started chatting to them in Spanish for almost 20 minutes, (who I later found out was an assistant manager or manager of some sort) in front of customers needing help. As well as the fact that one department ( women's) could be a completely mess and couldn't care less about being clean or neat, while in another department (kids) care so much about neatness to the point where they could care less about helping customers or, at the very least greeting people. At this point, I won't even bother to share my experience in the men's department. Which I will admit was somewhat better but still horrible. Here's a tip: please fire or severely go through a retail service and hospitality class for all the managers and teach them to deal with staff. DONT COME HERE. Spend your money at nordstroms OR ANYWHERE ELSE where service is a priority not an afterthought. Edit: I visited the store on the 6th of July, a Sunday so considering that it wasn't crazy busy I expected alot more read more

Such a pain shopping with people. Dressing rooms are separated by men and women on different floors. You have to wait to get into a room and cannot show the other people your stuff since they are on another floor. read more

SO disappointed in the store clerk and manager, I am a die hard zara clothing fan but not of there lack of courteous service. I bought almost $1000 worth of clothes on the 18th of november and clearly asked the young tall skinny gentleman in the mens dept if they will do a black friday sale and if so can I do an adjustment. The young man said YES BUT they do not do black friday sales. So i bought everything I wanted without a blink. So I find out day before thanksgiving they are doing a black friday sale and I call mayank the manager and explain to him the situation and that the clothes are still in the bag at my office and i would like to return and immediately rebuy at the 30percent off. HE SAYS I CANT and that i can only buy what they have on the floor. and hangs up. I was shocked. But I guess i learned my lesson that ZARA is not about customer service. EMPLOYEES MAKE A BUSINESS and this place might be in trouble long term. read more

I went to this store and didn't even realize it was Zara. I won't go into all the negativity but I agree with all the low rating reviews. Keep hiring the same rude people and the store will not last. read more

So disappointed in this location. I've been to Zara downtown Chicago and in Italy and those locations are designed better, have better clothing options and items look classy and sophisticated. The location in Oak Brook looks like a cheap clothing store chain that is inviting to young teens. Most of their items are from the Zara Basic collection and just look cheap and ugly, and still expensive. This location is a major letdown and I will probably not waste my time again. read more

As I can see I'm not the only dissatisfied customer. It started 11/23/2014 I purchased a few items for my daughter and the next day found out I was double charged. Should be an easy fix but not at Zara. I spoke with, although very nice and got very sorry many times, I was rarely called back told wrong information more times than I can say. Manage Ninort, Will,Sandra,Kiaser,Isabel,and now the general manager Grisel have tried to fix the double charge. I have been informed that I shall finally receive the double charge bad with in 3 to 4 days more. Amazing that not one manager or general manage has the authroity to fix this without all this aggravation , nor give a discount for all the problems and wrong information I was given so beware customer beware when you shop there!!! Use cash only!!! read more

I have shopped in so many Zara's around the world but this store takes the cake for being the worst service you can possibly get. From the girls in the fitting rooms to the girls at the counter, despicable service. I love your clothes, I hate the rubbish staff you have. They all need to realize they work FOR zara and not own it. read more

It is a shame writing this and only putting one star because I really love the clothing but the service I got today was by far the worst shopping experience I have ever had. I came in looking for black dress shoes and found a pair that I wanted to try. I asked the guy for help and wanted to try a size 11 and he looked at the display floor model and noticed they were size 11's and told me to go ahead and try those on. I thought it was weird to try the display on but I was in a rush so I did it and liked the shoes. I then asked to buy them and he actually tried getting the other display shoe without a box and hand it to me. I looked at him like are you kidding me? I asked for a new pair and told him I didn't want the display obviously. He went in the back to look for a pair and said they didn't have any and neither do any other Zara stores around. He then told me to go online to see if I can find some there. The guy when ringing me up which was downstairs also wanted me to take the unboxed display shoes upstairs because apparently he was too busy to ring me up. Not sure why because I was literally the only customer in men's downstairs. I will never be returning to that location. I ended up getting great shoes at Macy's. read more

Zara is a modern style clothing store. For the quality and everything else the clothes are very inexpensive.

I was very excited to check out a Zara location closer to my house. Previously I had only been to the location in Las Vegas and downtown Chicago. Worst shopping experience Ive ever had. I feel like I was very discriminated against because of how heavily tattooed I am. My girlfriend and I were blatantly followed by employees the entire time we were shopping and every time we walked in to another room, we could hear the tall asian employee talking about us into her ear piece. Every employee said "hello" to us as they walked by, not one asked if we needed help finding anything. I was actually in there for a new suit coat. I may have tattoos, but Im the General Manager of a bar, wear $250 jeans and drive a brand new Nissan 370z. Looks like Ill stick to the Vegas location. Someone should remind the "elitists" working there that they are working RETAIL, probably not paid much higher than minimum wage and that theyre not better than anyone. read more