I had a horrible experience at this store. Let me tell you something after being kind to a great salesman by the name of Papi he's from Senegal nice professional guy who treated me very well serving me in excellence I give 10 stars . Papi went above & beyond the call of duty serving me well going to the back of the store to find me things & all. Just an incredible associate I pray success & progress to him. Then I get to the cash wrap with Amari (it may be spelled Omari), again an awesome young man, very nice associate who knows his stuff. I saw him take sensors out of my clothes however, after I walked out the door the alarm went out off & of course, I turned around to walk back in the store & the beautiful female security, "bless her heart,"grabbed on me asking for my bag, saying this happens all the time!!??
I'm thinking but, why!! This had never happened to me! And if it occurs regularly it shouldn't be! She said she found a sensor inside of the pocket of the jeans I bought! That whole experience went down from there for me because she kept over talking me when I was trying to tell her how disconcerting & embarrassing it was. And when I asked her to go & please get me a manager she didn't want to do that, I wish I could remember her exact words to tell you. Then she just kept telling me how to feel, lady excuse me, but how can you speak for me?! I don't even know you. I will say that when the manager came he did also apologize & I maintained my cool! I won't be returning here again because this was the last straw for me. It felt a little snobbish to me & just not the best in customer service outside of the 2 associates that did treat me extraordinary! I can't recommend this store here in Oakbrook! Last time I was here they were very rude to me but, I returned. I should have known better when I was here the night before as they were closing & there was a gentleman standing there as a young lady was locking up that was looking at me as if I was some type of peasant. I didn't get as much as a please come back tomorrow or anything! I don't recommend this store in particular. read more