1. Zara

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Oak Brook, IL

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Zara

1.5 (124 reviews)
Closed • 11:00 am - 8:00 pm

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9 years ago

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11 years ago

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10 years ago

This was one of the worst customer service experiences I've ever had. Staff was extremely rude and apathetic to customers' needs.

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12 years ago

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Review Highlights - Zara

“This new location is beautiful..”

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Hammer Made

Hammer Made

3.7(3 reviews)
0.1 mi
•$$

Great experience here! If you're looking for some very good quality dress shirts with a PoP, this…read moreis the place to stop in. Service was excellent and very knowledgeable. No pressure and very accommodating purchase process.

I went here for the first time this past Christmas to buy a shirt for my husband. They had a nice…read moreselection and I picked out 2 that I liked, but narrowed it down to one, as that was all I could afford. I never had any intention of buying 2 shirts. The salesman was very nice and helpful. I ended up buying 1 shirt and 2 pair of socks. I was in a hurry and didn't pay enough attention to the bill total. I wrapped the shirt and socks and gave them to my hubby. But when I was going through my bills a month later, I noticed they had charged me for 2 shirts plus the socks! When I went to the store to explain, the regional manager was there and asked me where the shirt was. I said I never had it. It was not in my bag, and since I wasn't expecting there to be 2 shirts in there it had seemed fine at the time. She was very curt with me and said it would take awhile to look into it, review the tapes, look at the inventory, etc. She then called me the very next day! And told me basically that I was a liar and that based on their information, they had no evidence to say there was an issue. I work in retail and we have video cameras pointing right at the cash wrap. We've referred to them more than once, but it does take time. Either they have no video surveillance, or they are lying to me. I think they are lying. They tried to offer me a 15% off coupon on my next purchase. What a joke. I was eager to help out a new business and I got screwed. There are plenty of nice men's shirt stores. Don't bother with this one. Stay away because they don't care one bit about you.

Nordstrom Oakbrook Center

Nordstrom Oakbrook Center

3.6(240 reviews)
0.2 mi
•$$$

Well, I do realize there's a huge Nordstrom downtown and another one at old Orchard and Schaumburg…read more I absolutely love the one in Oakbrook Center. I've been coming here for several decades since they opened and I've always really enjoyed this place. It is unfortunate that the Nordstrom's had taken away the live piano player which I thought brought some really great ambience and differentiated them in the market. However, this Nordstrom is definitely well stocked all year-round and carries a heck of a lot more product than the Woodfield or the Skokie location. Also, what I love about Nordstrom even after all these years is that they are very well staffed. No matter where you go in the store there's always someone willing and ready to help. I think it also helps because the Nordstrom sales staff is in fact incentivized. Over the years, the store has also changed, especially with the offerings from the café coffee shop restaurant, etc. However, when they first opened, I was in my teens if not early 20s and that particular section of the store always had some of the best selection. As well as some of the best brands. I still love coming here to this day and it's also a better sales tax then Woodfield, the city or Skokie

Nordstrom is very overpriced but the back what they sell with an open return policy…read more I found an authentic Fjallraven Kanken pink backpack at Nordtrom for $95 that I bought today for my half birthday September 15th I could have gotten a stained one for $30 online used I want only quality stuff

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Nordstrom Oakbrook Center
Nordstrom Oakbrook Center
Nordstrom Oakbrook Center

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Men's Wearhouse

Men's Wearhouse

3.4(56 reviews)
1.0 mi
•$$$
Walk-ins welcome
Available by appointment

So I am generally pleased with Tailor Brands, owner of K&G, Men's Wearhouse (MW) and Joseph A…read more Banks Clothiers, but there are FOUR sizing categories at MW (actually there are 6 on-line and I saw 4 in the store--Slim, Modern, Executive & Classic) making consistency in sizing difficult. I wear a 40R Regular fit at Joe Banks or a 42R Tailored cut, but in trying to find a suit at MW I went from a 40 to 46 depending on the cut without any of the pants working. Disappointing. I was in the store--suit and tie on--for 10 minutes before anyone offered to assist me. Disappointment for sure.

I visited Men's Wearhouse Store #4603 in Oakbrook Terrace, IL on 5/9/26 with my son to purchase his…read morehigh school graduation suit and first suit ever. Unfortunately, what should have been a special experience turned into a very disappointing and uncomfortable one. We spent over an hour in the store trying on suits and clearly looking for assistance, yet no employee approached us once while multiple other customers were greeted and helped around us. We were repeatedly overlooked throughout our visit. Even when we were ready to purchase, we stood waiting at the register while employees nearby ignored us until I finally asked for assistance. When I politely expressed concern about the lack of customer service, the employee became defensive rather than acknowledging the issue. As the only Hispanic customers in the store, the overall treatment made us feel unwelcome and uncomfortable. While I am not accusing anyone directly, the experience left us feeling singled out and disrespected. Despite this, we still purchased an expensive suit and left without even a simple thank you. I hope management reviews the store footage from that day and uses this as an opportunity to improve customer service training and ensure every customer is treated with equal respect and attention.

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Men's Wearhouse
Men's Wearhouse
Men's Wearhouse

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Zara - menscloth - Updated October 2026

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