The selection was fantastic, I've been to much larger locations with less to offer. Store was kept very organized and clean. The customer service was top notch. read more

Very rude employees, especially the one in women's fitting room, today 5/5 at about 12.20pm, she should lose the attidude and if she's so unhaply to work there, she should go somewhere else. Will shop somewhere else. read more

I ordered a gift for someone and they didn't have any spot for the purchaser to put my name, only a delivery person name and address. The package was supposed to be delivered on Tuesday this week and it is now Friday and there is no delivery information. I confirmed that the recipient has not received the gift. Zara customer service refused to give me any information about the package even though I have the order number and the email on the order. DO NOT PURCHASE ANYTHING FROM THIS STORE TO HAVE IT DELIVERED. THEY ARE RIDICULOUS ABOUT GIVING INFORMATION TO THE PERSON THAT PURCHASED THE PRODUCT. BEWARE!!!! read more

I absolutely love shopping at Zara. This location was was very spacious. Everything was well and organized. Nothing was out of place. Everything was fully stocked and I was able to find the things I needed. Customer service was great. I was immediately taken care of and staff was friendly. I have found that Zara's jeans fit me so well. They are nice and long just how I need them to be. Most definitely tall girl friendly! I think the value is great. You definition get bad for your buck. But I will say that I find it funny that everything is about $50, there is no in between lol. read more

Unfriendly service if they even take the time to notice you. There were several employees but most were wrapped up in tasking.

I think they need an entirely new staff. I go there to do returns from online often and the staff is absolutely MISERBALE. NEVER friendly and I have never, not one single time, seen anybody smile that works there. They are horrid. Always an unpleasant experience. Maybe consider a new line of work if you all are that miserable. It's literally fast fashion - you aren't working at a high end store. Get over yourselves. read more

Such a bad service, the fitting rooms have a long line for women, it would take at least an hour for your turn to try on dresses, and if you try to go to the men fitting rooms, even though they were NOT busy, they wouldn't let you use them, I mean, they are losing customers this way, why would I buy a $100+ dress without trying, and why would I even waste my precious 1-2 hours on just trying a dress. Nah.... read more

BEWARE you cannot return items purchased in store through the mail. I visited a Chicago Zara (I live a couple hours away) when I got home and washed the sweater for my daughter it came out with 2 holes (she hasn't even worn it yet). I contacted Zara by phone, chat and email and their response? 'We can't help you, you have to return in store.' They are notoriously awful helping with anything other than a basic return. Don't waste your money on their products that don't hold up. they are super cute but made very cheaply. read more

Zara - A screenshot of a text message conversation about returning an item at Zara in Oak Brook, IL. The messages mention that returns are only possible in-store and are free, with a discussion about the customer's case being escalated and the inability to return via mail. The conversation includes timestamps and shows the website URL 'zara.com' at the bottom. - Men's Clothing Near Me - Oak Brook, Illinois

If I can give it a ZERO star, I would! Went to returnable pair of jeans and the store manager ELIZABETH was RUDE and did not care about our issue. Cashier was ignorant and had no clue! read more

Terrible customer service. The line for the dressing room is always 30+ minutes. Why??? And when I wanted to go in with my daughter to hang things, keep her moving quickly, review what she is purchasing. Then if we decide to buy something we have to get in another 30-minute line. Do better! read more

I would give it only 3 stars as I live Zara. I went to the Oakbrook location and customer service is not good as expected. No one is trying to help. You feel you are on your own. They look so tired and depressed, not even a smile. I went another day as I thought may be they were tired and busy, but they are different associates with the same look, with no smile, no energy, not trying to help you even. read more

Lots to choose from but the store was super messy and unorganized. The line for the fitting room was to the door and the store wasn't crowded. They have a small dressing room. read more

This store is very busy and understandably there are lines. I really can't blame the workers for this. What I will say is there is zero customer service by the team. Everyone looks miserable at all times. I went into the store recently and not a single staff member smiles or looked happy. I had to speak with the store manager Chris regarding a return and I might as well have been speaking to a brick wall. It starts with leaders and that guy is not a leader and a joke of a human. I won't be going back. read more

Worst Zara I have ever shopped at due to the worst customer service experiences ever! Every single time I go in there its non stop horrible service from the whole team including managers. I recently was harassed by a manager because he did not want to do his job and get me to leave instead. I have never been so disrespected in my life! I had to get authorities involved due to the disrespect! Please do not shop here or get a new team! Someone that likes to do their job! I would put 0 ratings if I could read more

I will never come back to this location. This last time I almost left in tears. The customer service is so terrible. I was looking for mock dress pants that fit like a legging and asked an associate if she had anything in mind. She asked what color I was looking for (black) and went into the back to look. She came out with 2 options in navy blue. I didn't correct her on the color since I still needed to try on and decided if I liked either of them Id ask for them in the correct color. She then informed me that she grabbed them in size small and I replied "perfect!" since that usually is my size. She then looked me up and down and repeated "it's a size SMALL" and I assured her it would work well and she looked me up and down and then walked away. I then ended up going to the fitting room. I had the 2 pants from the associate, a pair of dress pants, and a top. Everything was going well in the fitting room until I attempted to try on the dress pants. The sensor went through the belt and the pants making it fairly difficult to try on. I asked the fitting room attendant if she could remove the sensor so I could try for fit and she refused. This confused me as I have worked in clothing retail for 5+ years and know this isn't a strange demand. At this point I was extremely disappointed. I left with no help from any of the employees feeling like I was not wanted there. Judgmental and lazy doesn't look good in customer service. UPDATE: I have been trying to get ahold of Zara and guess what? There is no available real person to talk to. The Oak Brook location had an answering machine that basically said if you aren't asking about stock of an item to call customer service or go through their website. I then called the customer service number and was essentially the same thing. redirected to the website. read more

Idk what y'all talking about, my experience in this store has always been amazing. Great staff, super friendly, yes the lines are long but it's a popular store what y'all expect? read more

Horrible customer service! Fitting rooms closed 1 hour before the store closes. They started announcing that the store was going to close in 15 minutes when there was clearly an hour left before closing. They announced multiple times within the span of an hour. Take your business elsewhere! read more

One of the worst customer stores ever. The store opens 1 hour before the fitting rooms open. So there is usually an hour long line. This make no sense at all. The policy is 6 items at a time. Many mother/daughter go in with 6 items each and switch out 6 for 6. This is normal practicing procedures in all stores. I witnesses several mother daughters doing this in the fitting room and when I took 6 items from my daughters and gave her my 6 items, I was rudely screamed at and physically approached, finger in my face by the attendant. An off-color remark was made that it was obviously these clothes were not for me - due to my size. There was not a manger available to speak with and when I went to call - the store's phone number is disconnected (630) 560-7984. The cloths at Zara are not worth being treated like crap !!! read more

Horrible horrible horrible return and exchange policy! Misplaced receipt, cannot return items and won't give store credit. Bogus!!! What kind of store runs their business without the safety net of store credit?! I asked the lady that was checking me out what the crap do people do when they lose a receipt and can't return items?? She stupidly responds, they get upset just like you... Oooo really....gtfoh NEVER ever had this happen, looks like you just lost a customer Zara. Because I have been shopping with you guys and I KNOW for a fact this policy is new in place. I have had store credit credited before. Ridiculous policy!! read more

Zero starts needs to be an option just for Zara reviews. This company knows nothing about providing customer service. Always long lines with not enough registers open. Fitting rooms are closed so you are forced back to the store to return/ exchange. Just to find yourself back in the long lines. Don't get me started on the inflexible return policy. When the items are defective, which happens a lot, you are stuck with no option to return. The worst! read more

I am definitely calling corporate to report this location first thing Monday morning, May 9, 2022. I attempted to enter the store at 7:40pm, 20 minutes prior to closing time. I drove 35 minutes to this location to pick up one item from a previous day that I had saw and completely wasted my time. I am so disappointed, and have lost so much respect for Zara, especially this location I have been a retail manager. It is absolutely against policy to close the establishment early to the benefit of the staff leaving on time or early. I was not refused by any other store I entered. read more

Wow. I thought I was the only one who had a snotty experience with employees at Zara. Then I go on looking for Zara on yelp and ALL of their stores have a 1 star review. How is that possible if the store has really fashionable clothes and is so popular. I don't shop there regularly but I always stop in whenever I am at Oak Brook mall. I came in on Saturday during the whole Coronavirus paranoia. I saw a nice dress in the window and decided to look for it in the store. I made two rounds making sure I didn't see it. Then I FINALLY see an employee who was putting away clothes. Me: hi, excuse me, can you help me find a dress that's in the window? Employee: which window? Me: your display window. Employee: looks so freaking annoyed by me and says left or right window? Me: now I'm mad because it doesn't matter. I don't remember just please go check. She can easily turn her head to see which window a display dress is. So I said I don't know either left or right Employee: what dress? Me: it's pink or blush like color. Employee: smiles with a smirk and says pink or blush? As if I didn't give her direct hue name Anyway, she finally moves and says they don't have this dress. If she was nicer from the beginning, if would have been fine. But because she was snotty, not polite or welcoming I told her that why would they carry an item on display if it is not available for purchase? She looked at me and no response. I said this is ridiculous and walked away. No sorry, no hi from the beginning, no I can find it online for you etc. just very careless and no fs given again. Then I pick out at least 8 things to try on. I'm walking by dressing rooms and see that all fitting rooms are closed. The cashier looks like she hates her job. I walk up and say I need to try these on and she says fitting rooms are closed. I say that I see that but why? She says "Coronavirus". I'm not going to buy 8 things just to try them on at home and with Zara's sizes, this is the only place where I have to try things right there and then. I put them away and did not buy anything. People should be nicer and have customer service. The thing about the virus I understand. Everyone is freaking out but what does a fitting room have to do with anything? People are still touching the clothes, hangers, sneezing, coughing in the store and by the cashier. read more

Wish I could give 0 stars. SLOW AS HELL line out the door for fitting room long line at the register. Employees obviously don't want to to work because I find it hard to believe a functioning human being takes as long as they do ringing up customers. No customer service at all. Whoever does the hiring /training should be fired read more

I love Zara! The stores are always huge, with a huge women's section. The clothes are trendy and fit well. There's a great selection of casual and professional clothing, plus everything in between. There always seems to be a sale going on, and there's something here for the whole family. My only constructive criticism for this location is that the baby section isn't plentiful. I prefer the downtown location for baby clothes. read more

I unfortunately have nothing positive to say about this store first off, it is Always messy, lines to pay and fitting rooms are over rated expect 30 min to say the least, did I mention their sizes run very small and you have to be on the lookout because their clothes 90/100 defective, customer service is garbage, sales ppl are on the floor talking on the phone wt... ect read more

Why doesn't Zara properly staff their stores? Why does it take an hour to check out? Are they not hiring or paying their workers appropriately? What a nightmare to be here...I'm disappointed every single time. read more

DO NOT GO TO THIS LOCATION!!! I came to the store to return a couple of items and was tuned away by a manager. The website says closing was at 6 pm on Sunday, I got there at 5:30pm. There were another person in front of me who was furious because it took him an hour to get to the store to make a return and was also turned away. The manager was very rude was very unapologetic and had a bad attitude. I couldn't believe he was a manager. I came back the following week this time an hour early prior to closing time and was turned away by the same manager. I asked what reason he had, he said it was Mother's Day and they were closing an hour early. I told him that's not what it said on the website. Then he had the audacity to say "you had all day to come to this store". I was appalled by his comment!!!! It was Mother's Day and I just finished Jacinta late lunch with my children. He totally ruined my Mother's Day and could not believe a manager would say something like that to a woman/mother. I told him he turned me away last week so I came back an hour early. I asked for his name and instead of just saying his name he spelled it out as if I trying to confuse me. Well I got it the first time and this manager's name is Gabriel. I called the corporate office to file a complaint. They called me 2 weeks later and said they apologize for the incident and hope I will continue to support their business. They couldn't give me any other information or discuss if they were going to take disciplinary action against the manager. From the conversation I had with the person who called me it didn't seem like they took this seriously not take any disciplinary action. I don't even think the person who called me back was the corporate office manager. There was so many hesitation answering my questions and she surely didn't sound convincing. I told her to Google the Zara Oackbrook location to see for themselves how many complaints written on the review section about the managers. Do not shop at this store! Gabriel the manager need to be terminated! He is a very rude and arrogant POS!!! He has no regard for customers support their business. My only regret was not recording his comments and blasting him on social media. read more

I really respect Zara as a brand and their innovative business model. However, my review relates to solely this store at Oak Brook Center. I was there late on a Thursday night (around 8 pm), but this store was a disaster. The clothes were everywhere. Many were hanging off of the hangers or on the floor. The store was chaotic and disorganized. I saw one person working there the entire time I was there (roughly 20 minutes). It was the young woman working at the fitting rooms, who I think said three words ("any open room") after I told her how many items I had. read more

Im a male and was trying to try clothes on with my husband. I am on the shy side so i wanted to know how it looked without being a spectacle. The attendant this time would not let us go back. He kept arguing with my arguing with my husband. I said never mind we are leaving. I tried to hand the clothes to attendant and they said I'm not taking that. What the fuck are you doing in the dressing room if you aren't there to take clothes that don't fit like ever other dressing room?!? It was like he wanted to intentionally embarrass us. read more

Absolutely the most unprofessional clothing store I've ever been to. Walmart has even better customer service. Also the dressing room is obnoxiously long. I had to wait over an hour. I'd give 0 stars if I could read more

They've done nothing to address wait times. The lines to fitting room and check out are absurd!!

This particular location is just as I expected from my previous experience at other locations. Complete disregard for PAYING customers. Everyone that works there just floats around and converses casually while daring you to ask them for assistance. Meanwhile they also seem prejudice as if I couldn't afford to buy the entire first floor if I desired to. Disgusted...I will continue to order online and go in store to process returns or exchanges. read more

Very disappointed with Zara. I had lost my receipt and just wanted to return item and purchase another item. Apparently, that is not allowed. A store credit is not allowed. The only thing that was allowed, without receipt, is to exchange for the exact same item. I wouldn't be returning it if I wanted the same item. Too restrictive with returns. Will NEVER go back to Zara read more

Do not shop here. I have been standing in line to check out fir over 20 minutes with no distancing and people mostly not masked, even with signs in the store that all should be masked. It's a nightmare. I talked to Chris, the store manager, who told me to just shop from home. He was rude and abrasive. Again-DO NOT SHOP HERE. read more

I would give a zero rating if I could. The fitting room line upstairs was extremely long so I went to the one downstairs and the associate told me because I am NOT male I cannot try on down here. If that's Zara's store policy in year 2023 that is VERY disappointing to hear, especially because I am a store manager at another retailer. read more

Wait time is ridiculous. This store's management should come up with innovative ways to minimize wait time. They obviously don't care about their customers' time. Terrible customer service. Don't recommend unless you have extra hours to wait in line. read more

Probably the worst Zara I have ever visited. Cashiers purposely take their time, the fitting room line moves about every 10 minutes, 1 person at a time and they are not helpful and extremely rude. However, I don't blame the associates, it's definitely management that should have the store running efficiently. My question is why this hasn't been dealt with yet? read more

Not good. Not good at all. Sad.com. The pieces are cute but the service is very disappointing. The manager on duty today was not happy about being there. At all. She looked agitated and was very short with customers and her staff alike. Watching this all play out while checking out was quite an alarming experience. Absent having spent 30 minutes selecting items, I would have left without making a purchase had I gotten a glimpse of the manager's tirade beforehand. I totally get that we all have bad days but I think the behavior today was completely inappropriate and inexcusable. So much for first impressions. read more

The interview process at the Zara in Oak Brook is as follows - First to even get an interview at this Zara you have to sleep with your best friends boyfriend. The initial interview you have to take money from a homeless person and for the final interview you have to punch a newborn baby in the face... THESE PEOPLE ARE FOUL!!!!! & probably passed that interview process with flying colors. Never in my life has an employee at a store made me cry and I have cried at this Zara THREE TIMES NOW by a different employee each time!!! Also this has nothing to do with Covid - this Zara has ALWAYS been like this and nothing will ever change which is so infuriating because I like the clothes!!!!!!! I want to say I hate them but I don't !!!! My job requires me to attend corporate events a few times a month and I'm in office 3-5 days a week. The clothes at Zara are absolutely perfect for that!!!! In conclusion I will continue to shop there but if you are an employee at this Zara I hope your clothes get stuck on every single doorknob you walk past for the rest of your miserable lives. read more

Raced to Zara at Oakbrook the other night (Wed Jan 19) with my daughter to return an item. A store employee was at the door and would not let us in. He said they were closed ( it was 7 :20 PM) and I told him the website says open until 8:00 PM. He replied " I know". Deadpan, unemotional, no apology , no explanation. Total asshole. We will get the item returned and NEVER shop there, or any Zara again. There is great value to customer service and courtesy, and we prefer to shop where those issues are a priority. read more