I'm really torn about how many stars this place should earn... I feel like 2.5 would be most appropriate.
My friend shops at Maurices (not necessarily this one) frequently and always has cute clothes there at pretty good deals, so I decided to check them out for myself.
The store itself is ultra feminine, and I loved the design, colors, fitting rooms, signs on the fitting rooms, etc. Store was immaculately clean and organized as well. Prices were decent, but the clearance section was definitely where it was at for the super deals! I ended up with two tops at $5 each, but they even had some boots for 9.95 on clearance (my feet were too big for those though!)
What brought the experience down for me was the customer service. To me, it was over the top and fake to the point where I felt downright uncomfortable! I was instantly greeted upon entering the store, asked my name, and told I had a cute purse. Ok, thanks. I was told what sales were going on, and left to go shopping. I tried on two pairs of pants that I knew were a long shot on fitting (a relatively normal occurrence for me and women alike). As I went to put them back another sales associate told me more than once "oh, don't feel bad they didn't fit!" I started to wonder if I was giving off a depressed vibe? This associate then seemed to follow me around to tell me about her issues with clothes fitting. I get that she was trying to be friendly, but for shopping, I like to focus quietly, and let my thoughts process, so I was definitely thrown off (I take my shopping quite seriously!).
When I went to check out, I was asked about what job I had, since I was able to shop on a week day (ugh,we are not friends, you do not need to ask me this!), and told me how cute my outfit was (dirty boots, winter coat, running pants from the gym-- furthest thing from cute!), which kind of turned me off to the experience even more- I felt they were pressing for too much info in an attempt to be friendly, and obviously lying to me about my clothes too! Lastly, I was asked to sign up for emails for coupons, etc and I said no. No offense to the store, but I'm tired of my flooded email accounts with other useless coupons, and already knew I would be a frequent customer. The associate continued to asked me about 4 more times "are you sure? just takes a few seconds! are you sure you don't want to sign up? are you sure?" YES I AM SURE. I was practically sweating at this point because I wanted out of this store so badly!
I walked out of the store and definitely glanced over my shoulder a few times, nervous that someone would be running after me asking "are you SURE???!?!"
Maybe I'll try a different location at some other point, but I definitely do not have plans to come back anytime soon. read more