Nobody loves this brand as much as I do but going into this store really makes you question your loyalty. The staff has the personality of an amoeba. Im not a high maintenance type but a smile and a thank you every so often would be nice. If you need any type of help at this location.... Good luck! Fitting rooms are disgusting (at all hours). I wont stop loving you Zara but send in some training crews from Some of your other locations around the globe and show these people how you do it or find people that take pride in the brand! Ps... Collins location is a bit more pleasant.... at least they smile every so often..... NOT ANYMORE. read more

It's a very popular store by the size of the crowds in there and the long lines for the fitting rooms and check out but other than someone at the door (sometimes) who would say hello/welcome the staff there is terrible! Don't even think about asking someone where something is! First you have to find the staff and if you do they will act as if they don't want to be there, they have no idea (or claim they don't) where things are and smiling must be forbidden because I never saw anyone have even a remotely friendly look on their face. One ONE person tried to help me find a size of some jeans and led me to another staff member who did not stop chewing out another employee about her work hours to just point the locator thing that finds sizes at the jeans. Gee! Sorry I interrupted your bitching out someone session - whatever was I thinking asking you to assist a customer. If I want something from Zara I will try online ordering. The prices in the store are pretty reasonable but I found a lot of the material to be heavy on the polyester side or very thin. I really wanted the Princess Leia tee shirt and one skirt but they were both sold out even though the skirt was on display in the window. If it's sold out why have it on display??? read more

I wanted to grab a quick jacket since it was cooler than expected later in the evening. This place is a mess: overcrowded, narrow aisles, clothes in disarray, long lines, understaffed. The employees were pleasant but clearly not able to handle more than the minimum due to the crowds. Someone needs to clean this act up, you can get what you need but not in a pleasant way. read more

Rude Rude Rude. employees don't want to help at all. This particular location is full of international travelers so i get the culture clash and rudeness received by others, but this is no way to treat people. I was going to buy a whole new outfit here, but the dressing room woman refused to look for another size for me. So we just dropped everything and left. They need to reevaluate. Other than the extreme rudeness the store was clean and decently organized, the sale area was rough but wasn't as bad. read more

Customer service is lack there of. I never was greeted or asked if I was finding everything ok. I shopped and waited at the register. Many employees seen me and never spoke or informed me of anything. I have asked for a manager, however it took over 5 mins to even get them to come out. The manager came out and I asked for his name. HIM stated his name is confidential. He stated he can only give his employee number 212355. Where they do that at? I would not be back or spend any money at this location. read more

Zara - This is the member who said his name was confidential. Really? - Men's Clothing Near Me - Miami Beach, Florida

I came here after my spray tan across the street at ageless, and definitely found a few cute items. However, the store is otherworldly cluttered and the lines give serious anxiety. Would recommend coming during off hours, not peak. read more

This Zara is brand new just opened up less than a month ago. After reading the first review I was had to jump in and give this store more stars. I have been here twice already thanks to my wife shopping online and choosing the pick up at store options. Hey if it saves me time and the against of going shopping, I'm all for it!! Anyways both times the team at the register have been attentive and provided great customer service skills. I do have to state that the employees are learning the ropes and can seem a little lost but that's not a reason to bash them. They will get it together just like any other job. read more

Waited 1 hour in line... worst costumer service... Most employees are unaware of what is happening... Waste of your time....

I visit this Zara a few times a month. Quick word here to say that I find the staff extremely friendly which we know is not a given in Miami. I have had staff members here go out of their way to locate an item and accommodate requests. Pleasant place to browse about. read more

Always clean, organize, friendly staff and the best hours to come are in the week days in the afternoon. read more

Zara - Amazing cloth - Men's Clothing Near Me - Miami Beach, Florida

Though the store is impeccable and I have shopped here countless times I was extremely mortified at what I just witnessed. A staff member by the name of Joana was at the cash register assisting a customer on her purchase when she fell due to misplaced hangers that had been left unattended. 2 managers Angel/Susie came up to her, helped her up and walked away never once asking Joana if she was hurt. CLEARLY Joana was hurts as she kept cradling her wrist in pain. Neither manager relieved Joana from her post so that she could tend to her injuries. The store was Not even busy. Luckily I was next to be assisted by Joana and I spoke up for her to her Male manager by the name of Angel and told him that Joana was hurt and should be treated. He then approached her and told her that as soon as she was done with me she should come to the back to file a report rather than to have Joana tend to her injuries. The report seemed to be the important thing not the employees pain. Completely inhumane. read more

The customer service is TERRIBLE! All of the employees are focused on getting the store cleaned (putting back items from the fitting room, new merchandise, etc) rather than providing customer focus. The girls in the fitting room are extremely rude and once again not focused on the customer. I am not the only one saying this based on the existing reviews, I don't understand why management hasn't cleaned house and done a new hiring and training on better customer service driven employees. Neva again will I go into that store. read more

Customer service is horrible they don't let you try on anything plus the sizes run super un proportional and when I tried returning something it even has a tag on and everything and they didn't do anything about it they did a try helping you didn't give any suggestions so basically the customer service is just horrible horrendous. read more

For the love of everything in me, do NOT come here. It's so messy and you will be waiting about an hour or more to check out. They don't even have any good clothes for sale. It's all out of style. read more

Store is packed with lines an hour long and employees are busy merchandising instead of waiting on customers. Sign of bad management. If not for my wife I would have been gone 30 minutes ago. Stores cry about lack of business and then treat customers that want to buy like crap. It's either arrogance, stupidity, or both. I would NEVER shop here. read more

Now that I see the Lincoln Road location has two starts I completely understand. Just experienced the worst customer service. As a SOBE resident I usually only run into Macy's for local shopping if I'm trying to avoid a mall. Today as a favor to someone I ran into Zara with a screen shot of an item to purchase. Hoping to be in and out I showed the associate for help. She seemed irritated because I interrupted her "chisme" with another associate. She quickly rushed me to a counter and told me those are the pants I'm looking for. When I went to the register (no one was waiting) the man behind the counter rang the pants up for 10$ more then the online price. When I asked if I grabbed the wrong pair and showed him the screenshot he told me he could not help unless I provided the item number. This seemed like poor shitty customer service because he was not busy and all I was looking for was a basic black trouser. Regardless I did the online search myself and found the reference number In a minute. I Showed him the number and magically he knew the location of the pants without even using the number to look it up. This is irritating, basically he wanted to be no help and just make me jump thought a hoop to get him a reference number he did nothing with. Overall horrible experience if you can avoid this location I would do so. Aventura mall is a better option read more

Horrible customer service! Rude and grotesque with client. No respect at all for us. Is a shame that Zara has beautiful and variety of design but the way their employees work is rampant which makes so uncomfortable for clients to stay there. read more

Terrible customer service. I spent 30 minutes shopping in the store and had a pile of clothes to try on but when I went to the dressing room I was turned away because it was 2 minutes after closing time! And shoppers were given no warning that the dressing rooms were closing. There were still at least 50 people in the store and I would've spent hundreds of dollars. Stupid on their part and such a waste of time for me. Won't be going back. read more

I love Zara. They have great styles and amazing sales. They only get three stars because of their complete disregard of customer service. We stand here in lines 20 deep for 20-30 minutes. One register out of 6 open. It's ridiculous! read more

I don't shop much at ZARA but the brand always put a great image in the back of my mind because of this co. based out of Spain constantly putting out newest & fashionable designs about 5 months ahead of their competitors w/ acceptable prices. This review applies to ZARA in general and not to any particular store location. Today I wanted to contact the ZARA online office in regards to their return policy that I purchased online a month ago. Under their website Contact, I clicked CHAT hoping to get a faster response and to keep a record of the conversation. The CHAT kept on go into an error after my 3 attempts. It then gave me an email address "contact.us@zara.com" which had being returned w/ a message said "not deliverable". I then called the 1-855-635-9272 online customer service, she did answered my questions about the return policy. But it just seem extremely odd to me that she didn't have the access to find my order, and she couldn't give me the correct email address for contact nor to tell me where her office is located because according to her, those information are confidential even though I can easily find their main office that's located in New York from the internet. I never came in contact w/ any companies and especially big company such as ZARA that couldn't be open up to the public. It seems as they have so much to hide. If the contact information in their website is inaccurate not sure if anything else stated in their website is legit. I got curious and read about the history of ZARA and their reviews. I found they are a proud company focus strongly in their fashion designs and speedy put out on the floors. What they look for in their employees are how they look and their taste in fashion. They don't spend money on any advertisements, training or customer service. Most of the employees are getting paid at minimum wage for the reason why they all give out BAD customer service w/ mad faces. read more

I usually love Zara but the Miami Beach location was just awful all around. The only good thing was the size of the location. The staff was rude and treated me like I was bothering them. They never once asked if I needed help and would not even look at me while I was checking out. Will never visit this location again. read more

Really have nothing good to say about this specific GHOST location. The whole store is a mess at 1 pm during week days, understaffed and the few acting like working are rude and unwilling to do their job properly. Management hidden somewhere. It looked more like a Ross store at 7 pm on a Saturday evening. Terrible. PS: No restroom for customers read more

I don't get the bad reviews. This location is convenient with 2 floors and lot of items. Service is average but I understand. When people are going to realize that these sales associate get paid $11 hour. They do what they can. Don't expect to much from them read more

They have the most Horrendous Service and attitude too. None stars. Only one star because the manager have a good service.

The lines.. The long wait times are not cool. Always understaffed, customer service is always hit or miss and most of the staff act like they are too good to help you. I have learned my lesson and from now on I am doing all my Zara shopping online . read more

what a horrible customer service experience. does zara executives actually train their people to be rude, indifferent and lazy? this location was particularly bad. seeing that your business model is to knock off the world, why don't you try knocking off respectful customer service practices as well? read more

Store was very nice and very busy. Clothes were displayed organized and fashionable Worth the trip. Staff was pleasant when approached. read more

Compared to the Zara in nyc this is better men's department is bigger and more selections and the prices are a steal

Love Zara. Was at the one in New York on 5th avenue and they had so many great new items. Came home to Miami and went to Dadeland and they had many of the same great clothes. Bought outfits for my daughter and friends who are having a party together and had to call numerous times to find sizes and every staff member I spoke with was always very helpful and patient. Love Love Love!!! read more

Bought cologne that was defective. The bottle didn't spray and it leaked. They wouldn't exchange. Ridiculous. Customer service is terrible. Lines often long. read more

I have been there more than 4 times and always the same situation, a complete lack of interest from the Men's department staff, they see you entering the area and don't greet you , not even smile or something. if you need some assistance you need to follow them , Today an associate was literally next to me when I was looking for something and he doesn't even make eye contact or say hello, I mean is Basic education. it seems they think they are making you a favor to letting you shopping around there. today I was interested in a couple things but because of the lack of customer service and attention I walked out. seriously need to change that soon. read more

Stay away from this location. Non-existent customer service. Terrible attitude from all associates. Just try clothes on in here and buy them online for a better shopping experience. read more

Bad customer service!!!!!!! Cashiers see you waiting in line and they don't stop talking and talking and not making the shopping process enjoyable! read more

Might as well have self check out machines only, they seem to be more grateful for the job so they have better attitudes :( Yes, the machines... read more

I wish I could give this a zero rating. I spoke to the staff they said the management is cheap as f&$k. They are under staffed the store is a mess and the worst part is they have a 20 min line up on cash. One worker on men's one on women's and 2 on the main level. I spoke to a manager and they said it's always like this due to cut backs. The manager informed me as well that the clothing comes from child labour and it is the same at the store. Over worked under staffed. My Zara days are done I can't support this anymore. read more

Enjoy their sale and finding my size in a lot of the trendy and cute shirts and pants. Store is well organiz and put together.

I walk in here and noticed ALL the staff here look like they don't want to be there. I wonder who hires these people? Cause in other places managers expect their employees to look approachable and atleast be a little bit pleasant and smiling read more

Hands down HORRIBLE SERVICE! The employees wanted nothing but to leave. Didn't let me try something on in the dressing room five minutes BEFORE closing. As a business person myself, if I were manager I would fire all of them. It's like if asking them a question is bothersome for them. First and LAST time that I visit this Zara. Completely ruined my great mood of being in south beach :( read more

Better hope you never have to return anything. They don't give store credit and have a fixed 30 day window for exchanges even around the holiday and when your item is still hanging on the rack. Then you must buy the same amount of MORE (mine was a dollar short and instead of keeping the dollar they made me buy something else I didn't want - it was that or nothing). Customer service is deplorable. read more

Very small selection in men's department I was surprised store location is on busy street in hard of south beach !!!!