I'll start off by saying I love Zara (hence, the one star). Second, I have had the chance to shop at Zara in Europe (much better service). However, the store at Galleria is a DISGRACE! Their customer service and attitude is rather rude, careless and very unprofessional(I'll go ahead and say it---very low class behavior). With that said, I had a return with the receipt, within the time of a store credit and unworn clothing with the tags still on. The lady tried to tell me it would only be an even exchange...I had to point out the sign behind her head, that broke down the return policy. That's pure ignorance and incompetency. If everyone takes a stand and does not shop here, they will all be out jobs if they don't have proper management put in place. read more

Zara is my fave place to shop for work and play. Their sizes are awesome for tall and slender girls-which I usually have a hard time finding things that are long enough and this place fits perfect. Super cute stuff, a little edgy and European as opposed to cookie cutter things. You can find some awesome classics and trendy cheap add-ons throughout the seasons. They are always getting new things and they usually don't carry a lot of one item unless it is a staple piece like their awesome pencil pants. Their sales are awesome and unlike other stores, it doesn't happen often. Their suits and blazer are amazing, especially if you love that designer cut and fit that Express or J Crew can never offer you. Loves Loves Loves Zara and I can feed my shopping cravings and not break the bank. read more

Just stopped by quick like to grab some pants. I don't normally leave reviews but it was that bad. The line was somewhat long and while lots of employees were walking around, only one was at the register (with another one kinda helping). To the extend I nearly said something. TERRIBLE customer service, especially by the girl at the register; no smile, no eye contact, no thank you when leaving.... Nothing. Just "is that all for you" when I finally got to the counter. read more

Great looking clothes for inexpense prices but you sacrifice fit in some cases.

I'm not particularly a fan of Zara's fashion for women, but I definitely think they know what's up in the men's department here! For the first time in a long time, the bf and I were able to agree on fashion choices for him :). This place had decent customer service and large - ish changing rooms, a must at a place like this! read more

I've never seen a Zara staff smile once and welcome anyone to their store. Not once. But the clothe are cute and the price is reasonable so I shop here sometimes. I went up the pay for my clothes and the staff at the register just motioned me to come forward. Yup, no "hello did you find everything ok?" No, "was there anyone assisting you?" Nope none of that. It's as if they have something up their butts and have no idea how it got there or why they ended up in the position they are. read more

Love this place!! Clothes are fashionable and prices are reasonable.

Like many of the other reviews have stated, this location is absolutely horrible with customer service. On a busy Sunday afternoon, they had ONE cashier working upstairs. I love the clothing and pricing of Zara, but their customer service is a negative 100, which is why I will never stop this store or brand again. The employees are rude and unwilling to help whatsoever. I threw away my receipt as my daughter had two shoes of the same size. For whatever reason, the new shoes fit her too small and all I wanted was to exchange for a larger size, which they didn't have in store. They told me tough luck, I just had to keep the BRAND NEW, NEVER WORN shoes. After requesting a manager, because I heard 3 different excuses from 3 different people, the lady told me she could give me a phone number and they would be able to email me my receipt. WRONG. The customer service on the phone was just as bad and offered no help. I then called the Galleria mall location. It gets worse. I asked the guy on the phone if they had the shoe in stock. He says he "checks" and tells me no. I told him I know they have them I had gone there earlier and said I just needed to see if they had the size. He continues with "yeah I checked, we don't have that size"... I never gave him a size to check for. This experience has completely disgusted me enough to never step foot in a Zara again. Every single customer service representative at these locations deserve to be fired and/or trained properly. read more

Service here is the worst. Only one cashier open on a Saturday morning. All the other sales people are standing around.

Poor customer service, my father bought a belt among other things that was left out of the bag, after multiply calls to the store and expected returned calls from LaVon the manager here we sit 2 weeks later still waiting. It's no wonder the reviews all sound the same. Should look at who is leading the staff at this location, I guess if Zara actually cares about it's reputation and customers it will invest in a some much needed training. read more

+1 for selection +1 for price +1 for X factor -1 for customer service -1 for management its ok i guess. I was mad because i bought a blazer for $199 but within a month it was on sale for $99. So i returned it and bought it new for $99. thats for the negative but as far as positive goes, i think its ok. i mean clothes are clothes and price seem to reflect it. i buy dude stuff and they seem to do ok. i guess all the hate comes from female selection. but i guess i'm not as picky. they could open up couple lanes when there are people in line, instead of organize clothes and such. read more

Worst customer service I've ever had! Checkout line was forever, the checkout people were in slow motion & complaining about the store (I was waiting to ask a question about an item since I could find no one to help me.). The girl at the counter said the item was over there as she waved her hand across the entire store. That was so helpful! I'll order online if I ever want to buy from Zara. read more

If I could give NEGATIVE stars, I would. The situation I'm dealing with is BEYOND ridiculous and all I can say after having this go on for a MONTH is DO NOT SHOP HERE! They are CROOKS! I made a nearly $700 dollar purchase and received damaged items. Followed the return procedure and they have for a MONTH NOW NOT REDUNDED MY MONEY OR RETURNED MY CLOTHES THAT I PAID FOR. The store and online are completely separate companies yet you can buy online and return clothes to the stores ??? Makes total sense. Zara makes up rules as they go. The quality is terrible for the price point and they DO NOT CARE ABOUT CUSTOMER SERVICE AT ALL. SAVE YOUR MONEY AND DO NOT SHOP HERE. I've already filed a compliant with the BBB and and going to see what further action I can take to get my money back which is nearly $100 dollars worth of merchandise. read more

The often have long lines while the managers stand around. When I asked a manager why eight customers are in line while they are doing nothing, was told that managers do not work the register. With all the stores in Dallas one would think the customer would be more important. read more

Even though the website says it opens at 11 on Sundays. Doors will only open at 12 depending on how hungover the staff are

Like all of the other reviews, I'll start with saying that the employees at this location are basically frowning robots. But I'm writing this review for the sweetest employee, Sebastian, who was super helpful! He helped me for 10 minutes trying to get a purse clasp open, looked for a replacement when it wouldn't open, and even got me a few things from the back when my size wasn't on the rack. Zara needs to hire more people like Sebastian-- happy, willing to help, and just a sweet, positive person. read more

My recent shopping experience here reminded me why I like to shop online. It was a later visit on a weekday- 2 hours until the mall was about to close. The clothes were disorganized with little imperfections (small tears etc.) here and there. But that's to be expected when you have a ton of people tearing through the racks all day long. But that wasn't the worst part of the shopping experience- although it can be really disappointing to find something cute and discover a broken zipper. The very worst part about the shopping experience was the line- 2 cashiers made for a pretty long wait- I was in line for approximately 30 min. I was close to giving up but every time I contemplated it, the line moved just a little bit closer. The problem might have been that people were coming to do online returns and the cashiers were retagging the clothes with security tags and placing them on their hangers after processing the returns. Let's just say that more cashiers or a return only line would be beneficial for the customers. I love Zara so if this is what the shopping experience is like then that's fine but then again there's always online. read more

Was very disappointed. Brand new store only one person running register in each Dept and several employees walking around. Store was very busy now just imagine what's going to happen during Christmas. Finally went to kids Dept and stood in line there for 20 minutes. Other Dept were 10 or more people deep. No phone service. Not happy asked for help was told this is the best they could do. read more

Clothes shrink by 2 sizes after first wash and 20 mins in line to pay. Seriously, this is no way to break into the U.S market. Europe and other can take your crap, but the U.S market is extremely demanding, get your act together! read more

Terrible customer service. Waited more than 30 min to checkout to find out that the security pin was bent and couldn't sell me the shirt. The lady didn't even offer to look for another one. read more

Wow. I just visited the store last week to see how it has changed since it re-opened. Same great clothes at pretty decent prices, a bit bigger, and a lot more employees to walk around trying so very hard to look cool and never help out customers. Apparently there is a policy in place that no matter how long the line, NEVER, EVER open more registers. The "customer service"is the absolute worst! I've been lucky enough to shop at Zara in NYC, London and Paris. They are so much better, just by being helpful and efficient. I can only hope the store that will opening at North Park has management in place that know how to do their job. Avoid this disaster and shop on line!! read more

The clothes are mediocre quality, fast fashion trendy professional (womens). But man, what an awful retail shopping experience. Almost half of the merchandise is out of place. Good luck finding more than one size. If they have another, you'll likely spend 45 mins competeing with the massive crowds through the clutter to find the other item. The dressing room is unisex with curtained dressing rooms. WARNING: The curtains do not shut all the way on either side. I'm guessing 30+ coeds caught a good glimpse of my bum a time or two. The lines are always horrendously long....And today, they had the registers at the mens and children's sections closed, leaving only 2 registers open for a line filling almost half of the store. This was only at 12 noon! I would also like to mention the associates at the counter moved at the slowest speed i believe they were capable of. When I approached for check out, the associate didnt say a word to me. I greeted HIM. So after waiting for about 35 minutes in line to buy 2 items, I had to be the one who showed an example of customer service. Do yourself a favor and avoid this retail store. If you must shop with Zara, just shop online instead. read more

I don't usually post negative reviews but I have been extremely disappointed with Zara online ordering. I purchased a Xmas gift that was supposed to come on time. I received a confirmation email that the order was shipped to the store but never got a call or email to pick up the order. It's been more than 10 business days!!! I stopped by the store, called the store, called the customer care and noone has been able to help me. I spent 30 minutes waiting on a reply from the Chat only to find out that "anyone can pick the order with its number and a valid ID". I am an avid online shopper but never again would I shop at Zara. Disappointing!!!! read more

The customer service is ok. There are a few sales associates who are nice but they are few, far and in between. Its not consistent. You may go in one day with a few smiles and be snubbed the next. The manager on duty is terrible! She wouldnt work with me nor apologize for the inconvenience. They dont care about the customers nor the clothes. I've seen snagged, ripped and whole faces of makeup on a alot of the items on the racks. I would really appreciate it if corporate would get them together. I used to love this store but cant stand to look at it now. read more

Customer service is the worst I have EVER encountered in my life. If you order online and something doesn't fit or you don't like it, don't even try to bring it back to this store. They will give you the hardest time. I spend so much money at Zara every year for my 4 children just to be treated horribly. Their policy sucks but I keep going back because the clothes are so cute and trendy. I wish they cared more about their customers. read more

Reading these reviews I can honestly say ZARA WOMENS DEPARTMENT has all of these issues. I am a regular shopper and I'm in Zara at least 2 times a week and I really have to say they have a GREAT MENS DEPARTMENT. The employees seem to be happier to be at work and seem to enjoy what they are doing of course the lines can get long but it is THE ONLY ZARA IN DALLAS but they cashiers in the Men department seem to always have a positive attitude and the customer service team helps out by making sure everyone in line has all of their questions answered and solved before they get to the register so that their isn't any holdups. So disregard these reviews if you're shopping for MEN CLOTHES it's the best ran staff and service that ZARA has. read more