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    Zara

    1.8 (107 reviews)
    Open 10:00 am - 8:00 pm

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    Elle L.

    I'm really not sure how to rate this review. I love Zara and was happy when I stopped in today until I ended up dealing with an associate from hell. Now that I think about it, the situation that happened today in this store actually happened recently at the North Park location so I need to update that review. And it all has to do with self checkout. So everything started out great. The store was well stocked with pieces that i previously viewed online. So I'm browsing and piling items across my arm and was really happy when I found a pair of gold mules in my size that I've been searching for all summer. Issue one - while browsing the clothing racks for my size - an associate who was returning items to stock - never said hi which is fine and not the issue but the issue is when I'm sliding clothes to the left and she comes up pushing the clothes towards me in an effort to return items from the dressing room. I get it, it's late, you're trying to clear the store. But have a little decency and say excuse me - let me slide this in here OR how about go to another piece of clothing and put that back since you see ME actively browsing and it's going to kill you to say excuse me. Issue two: I despise the whole self check out so I tried to avoid it by going to the counter since the store was basically empty but no one ever came to assist. There was one associate doing a return but the customer had a huge bag full of items that they needed to sort through for online purchase vs in store purchases. So with that being said I went to the self check out. (I'm adding specific details here that tie info the biggest issue - because I plan to follow up with corporate regarding this entire situation - so I hope management is reading). So back to issue two. I made my way to self check out - placed the items in the bin, paid for the items - removed the hangers - attempted to remove the sensors which were not coming off for me. So I motioned for assistance. Worker one passes me and I had to basically flag her down for assistance. Even though I clearly looked like I could use some help, had pressed the help button and was asking for help. So she comes over and her first question ' you paid' ?? YES, so she starts removing the items and she gets to a dress that didn't have a tag, we're standing side by side and I said to her 'this dress doesn't have a tag, will there be a problem if I need to return it?' Crickets....i asked her again, she said mmm hmm. So at that point I realized she didn't speak English. So again I turned to the cashier area and asked, is there anyone that can assist that speaks English? The lady yells from the register which is 10 feet away NO it won't be a problem. So my whole point in that is - if they knew the lady didn't speak English and you all clearly heard me then why did it take me asking 3 times to get a response. So at this point I'm irritated. The sensors were removed, and now it's time for me ELLE the customer to bag my items. I've already done everything else....and this should have been the last task for me, the customer to handle - SMH. So I proceeded to the exit and guess what - the alarm sounds. So me being the inexperienced checker that I am, I may have overlooked something. But remember, I had assistance from the non English speaking associate. I went back to the counter and a lady in a red dress with black hair was counting the cash from register so she motioned for the associate with the French braids to assist. I explained the issue - the response I got was totally out of line. This nut said - no one told you to go over to self check out. I said ma'am I waited here and decided to go there when no one came to assist. Then I heard you tell the next customer that approached the counter to go to self check out too. So it's something you definitely encourage so this lady does a ghetto neck move and bucked her eyes. Keep in mind, this is the lady with the French braids so it was very surprising to see the attitude and the gestures. My response was - the self check out is not the issue at hand. The sensors are. So let's focus on the that. She does another eye buck and I explained to her verbatim - I'm not about to go back and fourth with you and i really advise you to go find someone else to play with. Also advised her that 'this is not what you want' so she's steady bucking her eyes, red dress tells her to go on and she doesn't need to go back and forth and at this point red dress assisted me. She checked the items, told me everything was fine - but guess what, I made it out of Zara and the sensors at Nordstrom went off when I entered and when I exited Nordstrom. I simply cannot believe the way this young lady handled this situation. I hope that others can understand what happened here. I am really still in disbelief that this associate wanted or at least tried to go there with me on this lovely Tuesday evening.

    Josie V.

    I'm giving this store one star because I'm unable to give it a negative ZERO!! Came on a buisness trip and needed to buy some suits at my favorite store Zara, however I left everything behind due to the lack of assistance, NO EMPLOYEE HERE SMILES NOR DO THEY GREET YOU HERE. It's so sad to know that this type of service is at one of the largest malls in Dallas Texas. The lines here are super long only one register open with a huge line of people waiting. Mind you the mall was not almost empty I couldn't believe it. I hope that with this review you make changes and please train your staff. They should make clients feel welcomed, I'm not asking for a hand shake but at-least an acknowledgement of some sort. Unfortunately I won't be coming back but I hope that you make changes. From a very sad client I WILL ALWAYS LOVE ZARA BUT THIS LOCATION IS THE WORST!

    Presley B.

    Zara provided the worst customer service I have ever received. I ordered a pair of boots, tried them on, walked around my room, and realized they were way too big. I immediately packaged them back up and returned them for a smaller size. The replacement fit perfectly but I then received an email notifying me that I was charged for BOTH pair of boots because they didn't receive them in time. But that was a flat out LIE because they were delivered back to their warehouse on Dec. 2nd. The employee I spoke with on the phone agreed that that was a lie and the real reason was that they were worn and had dirt on the bottom. But that can't possibly be true because I only took a few steps in my bedroom. The whole situation was very FISHY and it seems like they are using any reason possible to charge me twice (equaling $300). When I brought up my suspicion on the phone, I was immediately hung up on.

    Madame G.

    One story. Wasn't much variety to choose from as what I'm accustomed to. Sales rep were always available and willing to assist.

    Zara

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    8 years ago

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    2 months ago

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    2 years ago

    The members of this staff bent over backwards to help... and it's not like they were not all busy or being pulled in 85 directions.

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    5 years ago

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    7 years ago

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    3 years ago

    Appalling customer service, consistently understaffed with extremely long lines both for fitting room and register

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    Page 1 of 3

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    Review Highlights - Zara

    Zara is like the Spanish version of Express, except the detailing and quality of the clothes is a lot better.

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    Janie and Jack

    Janie and Jack

    2.8(5 reviews)
    5.1 miNorth Dallas
    $$$$

    I don't understand why this place has received such negative reviews since my initial visit to…read moreJanie & Jack last week was absolutely delightful. Anyone who knows me knows that I frequently lament (complain, gripe, bi$%h) to anyone who will listen about the dearth of cute boys clothes available in kids stores. The girls section is always full of glitter and tutus while the boys section is tucked in a corner with a few ugly blue shirts and onesies. But not at Janie & Jack. The store devotes equal square footage to boys and girls selections with a boys area full of some of the most adorable outfits that I've ever seen. I was seriously about to purchase everything they had in my child's size but after my sanity returned, I walked out of the store with a nice ensemble for my baby to wear to church. A must visit for all mommies with boys.

    Lady working here was so helpful and welcoming. I sauntered in here one day and a gorgeous red…read moresailor dress just caught my eye and a striped french looking sweater. I went home and looked at items online and realized that the prices were actually lower in the store as they were marked down for the end of the season. So the next day I went back up to the store and the items I was looking at were no longer on the floor and I was like dang those were so gorgeous they all sold out. But then I asked the kind lady about those items and she said that they had taken them off the floor and were packing them up to be shipped off but if I wanted to see any of them she would very happily go back and grab them for me. And she did I waffled over what sizes to get and ended up buying multiple ones. Some of the sizes they didn't have in the store but she kindly ordered them off the Internet for me and had them shipped to my home for free. I'm so happy with my purchase. The quality of these clothes is top of the line and the design is exquisite. One thing I noticed feeling all the materials of the clothes is that they are all nice quality materials, beautiful looking AND comfortable. I'm so against other brands that make dressy baby clothes out of cheap materials that are uncomfortable and scratchy. That was not the case in the store all made from fine comfy materials. I only bought clothes from the girls section but I was so amazed at all the beautiful boy closed. Next time I have a boy to buy for I will hit up the shop.

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    Janie and Jack

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    Gariani Menswear

    Gariani Menswear

    4.8(119 reviews)
    1.9 mi
    $$

    I wish I could give ten stars. Quality, style, and customer service were beyond anything I have…read moreever experienced when buying a suit. If you want to spend very modest, conservatively, or go over the top. Either way, you will walk away with the best quality, impressive, best fitting, men's wear that inspires confidence. You would be crazy to go buy off the rack department store when this is available. If you have the money to treat yourself, this is also the place. I do not have hundreds of Yelp reviews. If I give you a Yelp review, the business was either the best I have experienced, or the worst. If I find quality, value, and a business that really tries to meet a customer's needs, I feel I should share with everyone. This was definitely a unique find. I had been very inactive and recently had a surgery. I had temporarily put on a little weight and all my dress clothes were too tight. My brother unexpectedly passed, and his funeral was out of state. In a panic, I searched Yelp and found this place. The reviews, all though good , do not do this business justice. I consider myself stylish, and I like to dress well for something important. I met with Antonio and I was very impressed with his taste and his knowledge of fashion. Antonio walked me through the entire process of selecting everything I needed. Antonio listened to what I wanted, and he made suggestions that made things look great. I was shown everything and we found exactly what I needed. I was fitted and Antonio worked diligently to have it ready. I was treated so well. I had never had so many compliments on my look. The best part is that I am one of Antonio's customers now. When I lose the weight, I'm back to have my suit altered. I have made a great investment on something that looks fantastic and I am proud to wear. I will definitely be back and I plan on bringing my sons for a fitting. Antonio thank you so much for making a tough time in my life better.

    If you're looking for stylish this may be your place. If you're looking for tasteful, maybe not…read more Definitely the place to go if you want a purple velvet tuxedo.

    Photos
    Gariani Menswear
    Gariani Menswear - Suit, tie, shoes & belt by Gariani Menswear.

    Suit, tie, shoes & belt by Gariani Menswear.

    Gariani Menswear

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    Zara - menscloth - Updated May 2026

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