This experience confirmed exactly what countless online reviews already warn about: inconsistent quality, poor customer service, and a frustrating return process. I placed a $250 order and received a pair of pink shorts from the limited Special K-Pop Demon Hunters one-time collaboration for my niece's birthday. The item arrived visibly stained, snagged, and pilled. It looked unmistakably like a worn return that had been carelessly repackaged and resold at full price. This was not a minor flaw. It was obvious damage. Because this was a one-time collaboration piece, it is now completely sold out and will likely never be restocked. That makes this situation significantly worse. The only "resolution" offered was for me to return the item for a refund -- meaning Zara's error cost my niece her birthday gift, and I am left scrambling to replace something that cannot be repurchased. I contacted customer service twice -- once via chat and once by phone. Both representatives repeated the same scripted response: return it. The phone representative was dismissive, audibly annoyed, and spoke to me in a condescending tone, as though expecting basic quality control was unreasonable. A global retailer should not be reselling damaged returned merchandise without proper inspection. And if this reflects broader fulfillment practices, that is deeply concerning. A quick search of Zara reviews shows that complaints about inconsistent quality and poor customer service are not new. Unfortunately, I can now confirm this firsthand. I hope this review reaches someone in leadership who is willing to address what appears to be a recurring operational failure. It is unfortunate, because Zara appears to have a strong selection of children's clothing and exciting collaborations with major brands and cultural franchises. However, partnerships of that scale deserve fulfillment standards that reflect the value of those names. Based on this experience, I will not be ordering again. read more

My husband and I shopped at ZARA on January 21st. He purchased a pair of pants and a cardigan. He kept the cardigan but the pants were too short and he wanted to return them. He paid cash. The associate verified his phone number. He never received a text receipt. I called the ZARA customer service 6 times! They were absolutely NO help. Each time they said that would follow up. They did send me a receipt with the cardigan, which I kept, but sent me a receipt from another customer with their master card number. How irresponsible! I asked the manager if I could just get a store credit ..her reply was No without a receipt. She told me I could get something for $13, nothing in that store was $13 at that time. I was in there today,Feb 10 to take care of this matter. I work retail and understand how important customer service is. I'll never shop at the Galleria ZARA! read more

Good selection and easy to stop by since it is near the edge of the Galleria. Service is incredibly slow though. Expect long lines no matter what time of day. Doesn't matter if you're there to buy, return, or pick up; all of the above take an annoying amount of time. read more

My granddaughter went to NorthPark even though we had agreed to meet at Galleria. She found things she wanted and asked to hold them until I arrived. They said this was against policy, but agreed for a few minutes. When I arrived, half her choices had been put back already. I asked to speak to the manager and got the runaround. Once I got to the manager I requested the name of district or regional and again was given pushback, this time the alleged manager saying she didn't know who the DM was and then saying there were multiple of them before finally saying she wasn't at liberty to hand out the name. I suggested she simply be honest from the start. The store was busy so I guess they're doing okay, but I doubt it's because of their ethics or customer service. read more

I'm really not sure how to rate this review. I love Zara and was happy when I stopped in today until I ended up dealing with an associate from hell. Now that I think about it, the situation that happened today in this store actually happened recently at the North Park location so I need to update that review. And it all has to do with self checkout. So everything started out great. The store was well stocked with pieces that i previously viewed online. So I'm browsing and piling items across my arm and was really happy when I found a pair of gold mules in my size that I've been searching for all summer. Issue one - while browsing the clothing racks for my size - an associate who was returning items to stock - never said hi which is fine and not the issue but the issue is when I'm sliding clothes to the left and she comes up pushing the clothes towards me in an effort to return items from the dressing room. I get it, it's late, you're trying to clear the store. But have a little decency and say excuse me - let me slide this in here OR how about go to another piece of clothing and put that back since you see ME actively browsing and it's going to kill you to say excuse me. Issue two: I despise the whole self check out so I tried to avoid it by going to the counter since the store was basically empty but no one ever came to assist. There was one associate doing a return but the customer had a huge bag full of items that they needed to sort through for online purchase vs in store purchases. So with that being said I went to the self check out. (I'm adding specific details here that tie info the biggest issue - because I plan to follow up with corporate regarding this entire situation - so I hope management is reading). So back to issue two. I made my way to self check out - placed the items in the bin, paid for the items - removed the hangers - attempted to remove the sensors which were not coming off for me. So I motioned for assistance. Worker one passes me and I had to basically flag her down for assistance. Even though I clearly looked like I could use some help, had pressed the help button and was asking for help. So she comes over and her first question ' you paid' ?? YES, so she starts removing the items and she gets to a dress that didn't have a tag, we're standing side by side and I said to her 'this dress doesn't have a tag, will there be a problem if I need to return it?' Crickets....i asked her again, she said mmm hmm. So at that point I realized she didn't speak English. So again I turned to the cashier area and asked, is there anyone that can assist that speaks English? The lady yells from the register which is 10 feet away NO it won't be a problem. So my whole point in that is - if they knew the lady didn't speak English and you all clearly heard me then why did it take me asking 3 times to get a response. So at this point I'm irritated. The sensors were removed, and now it's time for me ELLE the customer to bag my items. I've already done everything else....and this should have been the last task for me, the customer to handle - SMH. So I proceeded to the exit and guess what - the alarm sounds. So me being the inexperienced checker that I am, I may have overlooked something. But remember, I had assistance from the non English speaking associate. I went back to the counter and a lady in a red dress with black hair was counting the cash from register so she motioned for the associate with the French braids to assist. I explained the issue - the response I got was totally out of line. This nut said - no one told you to go over to self check out. I said ma'am I waited here and decided to go there when no one came to assist. Then I heard you tell the next customer that approached the counter to go to self check out too. So it's something you definitely encourage so this lady does a ghetto neck move and bucked her eyes. Keep in mind, this is the lady with the French braids so it was very surprising to see the attitude and the gestures. My response was - the self check out is not the issue at hand. The sensors are. So let's focus on the that. She does another eye buck and I explained to her verbatim - I'm not about to go back and fourth with you and i really advise you to go find someone else to play with. Also advised her that 'this is not what you want' so she's steady bucking her eyes, red dress tells her to go on and she doesn't need to go back and forth and at this point red dress assisted me. She checked the items, told me everything was fine - but guess what, I made it out of Zara and the sensors at Nordstrom went off when I entered and when I exited Nordstrom. I simply cannot believe the way this young lady handled this situation. I hope that others can understand what happened here. I am really still in disbelief that this associate wanted or at least tried to go there with me on this lovely Tuesday evening. read more

Zara - Men's Clothing Near Me - Dallas, Texas

I'm giving this store one star because I'm unable to give it a negative ZERO!! Came on a buisness trip and needed to buy some suits at my favorite store Zara, however I left everything behind due to the lack of assistance, NO EMPLOYEE HERE SMILES NOR DO THEY GREET YOU HERE. It's so sad to know that this type of service is at one of the largest malls in Dallas Texas. The lines here are super long only one register open with a huge line of people waiting. Mind you the mall was not almost empty I couldn't believe it. I hope that with this review you make changes and please train your staff. They should make clients feel welcomed, I'm not asking for a hand shake but at-least an acknowledgement of some sort. Unfortunately I won't be coming back but I hope that you make changes. From a very sad client I WILL ALWAYS LOVE ZARA BUT THIS LOCATION IS THE WORST! read more

Zara - Men's Clothing Near Me - Dallas, Texas

Zara provided the worst customer service I have ever received. I ordered a pair of boots, tried them on, walked around my room, and realized they were way too big. I immediately packaged them back up and returned them for a smaller size. The replacement fit perfectly but I then received an email notifying me that I was charged for BOTH pair of boots because they didn't receive them in time. But that was a flat out LIE because they were delivered back to their warehouse on Dec. 2nd. The employee I spoke with on the phone agreed that that was a lie and the real reason was that they were worn and had dirt on the bottom. But that can't possibly be true because I only took a few steps in my bedroom. The whole situation was very FISHY and it seems like they are using any reason possible to charge me twice (equaling $300). When I brought up my suspicion on the phone, I was immediately hung up on. read more

Zara - Men's Clothing Near Me - Dallas, Texas

One story. Wasn't much variety to choose from as what I'm accustomed to. Sales rep were always available and willing to assist. read more

Zara - Men's Clothing Near Me - Dallas, Texas

Well, since it's almost the end of the year and I hadn't posted my annual rent- here it goes! Never have I ever been treated so disrespectfully... 1- I walk into the fitting room at Zara and am waiting and I'm told by this "self-entitled" sales associate that is assigned to the fitting area to move and points to the other side of the fitting area. 2- I move to where she pointed. 3- She comes up to me again and says, you need to move, you're in the way! 4-I try to keep my composure and keep calm. 5- I ask the little troll to call her manager and tell her that she lacks professionalism and obviously doesn't know what working in the service industry entails. 6- She calls the "Manager" who looks like he was out at a Rave all night long and came straight to work completely forgetting to shower, brush his teeth, or hair. Not to mention he must have been fighting off some major vampires because his neck looked disgusting and he looked like he was in pain. 7- Manager attempts to School me on the unsafe practices of standing in the fitting area, as if I was a mannequin or piece of furniture that would need to be moved in case of an emergency. Not to mention, I was not in anyone's way. 8- I quickly realized that I was dealing with another unprofessional moron who was promoted to Management because he must have been the best Zara had to offer. It's no wonder the troll in the back feels entitled to treat people like crap. 9- I didn't argue anymore and was walking out of the area and noticed the troll walking towards me. 10- I told her, "I'm moving just like you asked so move." 11- She then has the audacity to walk right into me and shove me out of the way. I hit the metal divider poles that almost fell but was lucky the person on the other side caught them. 12. This all happened in front of the Manager and I walk up to him and asked if he saw what happened, and this guy says, "yeah, I saw, but what do you expect to happen when you're in the way." Ugh- the nerve of some people. Do they not realize they work for the service industry and without customers, stores like this would cease to exist?! ‍ read more

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The wait time in order to pick an online purchase is absolutely ridiculous!! So many associates walking around and the devices never work or are dead! I order online because most times what I want isn't in stock but the pain of waiting is absolutely asinine. read more

I really like the store because of its great selection of clothes. They are not that expensive either. But the service is super slow and unhelpful. They really need customer service training. read more

Service at the Galleria location is absolutley awful! Not only are they not helping you locate items you want to buy, but they prevent you from trying them on! This is a clothing store!! not a bar A couple of weeks ago, I was at the location trying to get a few shirts for the trip at 7.15 pm. Employees just completely ignored me. After finally finding what seemed to fit me, I found a fitting room completely blocked off; the excuse was "We are closing soon," at 7.30 pm. I just dropped everything and went to Nordstrom, where I was treated as a customer and walked away with more items I planned to buy. Last night (6/04), my wife and I went to Zara to buy a few items for the trip. Got there at 7!! She found a few items and went to try them on. at 7.30 pm, I got a call from the fitting room she was asking me to bring a different size of jeans since the fitting room attendant was not willing to help her. when I brought her the right size, the attendant blocked me from entering the fitting area and rudely told me, "You are not allowed to bring Her more items; we are closing." that was not later than 7.45 pm. fitting room was closed off and store still had a few customers in. Are these employees just trying to run customers away?? I'm just speechless here .. read more

The members of this staff bent over backwards to help... and it's not like they were not all busy or being pulled in 85 directions.

NORTH PARK STORE IS A SCAM AND STEALS MONEY FROM YOU!!!!!!!! YES YOU HEARD ME CORRECTLY!!! I had my first ever shopping experience with Zara (north park location) last Monday, December 9th and was so in love with the quality of the clothes and how cute everything was. Made my first purchase and was almost positive I was going to be shopping here from now on. Well, they had me use the self checkout, which I have never experienced a self checkout like that before, the associate asked for my phone number to input and had me confirm my number was correct. It was. The next day I went back in to return an item for a larger size, I was now at the front desk where the associate again asked for my number since I didn't have a physical receipt. She typed my number in and swore she couldn't find anything. I told her the items still have their tags on them as well as I have the CC I used to make the payment.. she told me they do not keep any of our information so I have to go online and recover my receipt that way. Super annoying but okay whatever I can do that. Also mind you I did another purchase from them at this same visit, once again providing my phone number and ensuring everything was going to be scanned to my app for the receipt. I was assured it would be. Fast forward to Saturday, December 14th. I was able to locate the receipt so I went back to the store that early afternoon to do the returns. Once again when asked for my phone number they couldn't pull anything. Super odd considering that is supposedly the way they track their sales and receipts... Well the associate was completely incompetent and rude, so I asked for a manager to come assist so I wouldn't be holding up the long line behind me. Manager comes over, took them literally 15 minutes to figure out how to do returns and size exchanges but that's fine I wasn't in a rush. Well here is where it gets sketchy, when it came up on the screen that I was going to get a refund of $129.57, they asked me to tap or insert my card, I had my debit card in my hand but remembered I paid with my CC so I said "oh wait does it need to be the original payment method card?" And the manager said "no it doesn't matter". - RED FLAG #1 Then I could see on their computer screen it said -$129.57 but on the terminal where I had to tap my card it read $129.57. So I immediately brought it to the managers attention and asked if I was being charged $129.57 (for a transaction of nothing, I wasn't purchasing anything) or getting a refund, she once again assured me it was a refund not a charge. I asked if she was sure, she said yes. So okay, who am I to question her further. I went about my day and didn't think anything of it. This morning, December 16th, I logged into my bank account and noticed that in fact I WAS CHARGED $129.57!! I called my bank to immediately dispute it, thankfully the banks side showed that it is going to be placed back into my account tomorrow. I explained the situation to my banker and she said that since the original payment method was on my CC I'll need to go through my CC for the reimbursement and mentioned that I should go to the store and explain the situation for them as they did not refund me, they charged me and then refunded the false charge. I went to the store, immediately told the associate at the counter that we were probably going to need a manager, she RUDELY told me I could walk over to the manager "over there", I looked at her and said "I don't work here and there are 30+ people over there, who is the manager" Located the manager and went over to explain the situation. The manager tried to tell me that my bank account if in black means money was refunded, I said "no, if I have a deposit in my account it is green and there's a + side in front of it". She proceeded to argue me on it so I finally just opened my bank account right then and there and said "allow me to show you", then she took me over to the desk to pull my stuff, once again as expected she put my phone number in and nothing (shocker I know), I opened the app and she goes "look we refunded you", I said no, you guys did a fraudulent charge and are now releasing the fraudulent charge but you have not refunded the actual refund that was supposed to happen" She proceeded to get incredibly rude, called another manager on the phone and told me I have to call customer service and wrote the number on a sticky note and handed it to me. Needless to say I stayed at the desk and called right there, where for over 25 minutes it was a constant "all representatives are on the other line but please continue to hold and someone will be with you shortly". No one ever answered the phone and they refuse to give me a refund. So they stole $129.57 from me. read more

Line is ALWAYS long. Its insane. My issue is why while doing a return they take so long to place each item back on a hanger? Like your line is out the door hang this ish up later! Thats is super ridiculous. read more

Went to Zara @ Northpark with my sister a little over a month ago. She bought some cute little shoes that she ordered on line in the store because they didn't have them in her size in the store. She returned them to the store because she wasn't satified. The clerk that waited on her didn't communicate with her on what she wanted to do. She just said I returned your purchase to the card. My sister said I don't have the cards. They were Vanilla gift cards I received for my birthday. Why come you didn't ask for them before you did that. In the past someone have always asked if she wanted to look around, or did she want it returned to her card or do she want to put it on a gift card. The purchase was for $75. My sister spoke to several managers, the Corporate office. They all made excuses for the clerk. Customer Service doesn't exist anymore. Everyboby basically told her she was out of luck. Didn't even give her back the shoes. The clerk screwed up big time. Her managers and Corporate of Zara defended and covered up. All they had to do was void the transaction and issue a store gift card. So very disappointed. Needless to say Zara's is very safe. I believe they should have been more interested in customer satifaction than on profit. My sister reached out to everyone and just got blown off. Sad customer, Brenda read more

One thing Zara manages to do consistently is hire the same type of employee... no sense of urgency, rude, no help. I really wish someone would read these reviews. Also no direct phone number to the store?????? Wish they had better pictures of their clothes online so I wouldn't be forced to shop in person read more

Customer service was terrible, everyone was extremely rude. They left the wrong price tags on the clothes so you think something was cheaper and then you get to the register and it is significantly more expensive. The people at the fitting room constantly kept messing with my curtain while I had no clothes on and because of a 10 item limit they were going to make me put my clothes back. Ridiculous. read more

Came into the store to return 1 Black Dress Pants. Long line upon entry and only 1 person at register, after about 25 minutes of being in Line I made it 1/2 way towards the register. I asked someone to hold my place in line to see if I could find someone to help the only individual on register. Found a 4 people working one other line that wasn't too busy and requested one of them for assistance and was told there was nothing they could do?? She followed up stating that since I left the line I would have to restart the 30 minute wait or join a different line which she thought was even a plausible thing to request. Absolutely Abysmal service, Im genuinely shocked they would treat their workers this way in addition to their customers. -9999/10 Wouldn't think to shop at this location again. Sad.. read more

Wow ... this has been the worse Zara I've ever been to. Have no idea why the fitting rooms are closed. Maybe the most unfriendly retail employees I've ever encountered. It will be a while before I head back to a Zara store. read more

Zara is one of my favorite stores. I'm always so excited when I find a mall that has one since there isn't any close to home. This Zara was huge!! They were having a sale and I find a couple items to take home. The staff was average for retail. No one went above and beyond. My friend found an item that was without a ticket and they told her it had to be taken off the floor. The reason she was given is that Zara copies so many other designers that it had maybe been an issue. She also found an item that was missing its belt and they told her she had to buy it as is and that no discount would be offered. Zara 13350 Dallas Pkwy, Dallas, TX 75240 Monday July 9, 2018 2:30pm read more

Worst online shopping experience ever. I purchased four items. They arrived. Two were large one was small and one I kept. Returned the three items in the same package only to get an email after two weeks that they are sending the item back to me because of a stain and not in its unworn condition. it How on earth would I have work anything if they didn't fit me. And what's even more ridiculous, is that the pants that the warehouse is seeing the stain on is black please explain that to me. you need to train your warehouse employees, as they are making you lose customers. read more

Do not shop here. Besides the fact their products being cheaply made, this particular store has clothing that is either dirty or made with harsh dye. Within minutes of me trying on a two piece set my body broke out in hives all over! Head to toes I had itchy red hives. I don't know where their clothes come from or are kept however their are impacted with harsh materials. They also had the audacity to charge you for a shopping bag! Bad experience all around. read more

Service is terrible. They always have insufficient people working the register. I've come here 3 times and each time the line has been 1+ hour long. Doesn't matter what time of day or week you come. Do not shop here. read more

If you buy something and it doesn't end up working out, you better say good to your money. I bought to skirts and their zipper didn't fit. It got jammed over an over I try to go out with it but when I went to the bathroom I couldn't even get it down. Clearly the quality of the zippers is shit. They said it was worn so I can't return it. Then how would I know it didn't work. Of course it was worn!! From all the pulling and hours trying to get it on. Not even that but the zipper zipped with the cashier and she said it works. Well i have thick legs, so when I put it on it doesn't, I said. Such an arrogan and passive aggressive behavior from the staff. I love zara and they nade never want to shop in their store ever again. So rude and disrespectful tone. Didn't even acknowledge the things I was saying. NEVER BUYING HERE AGAIN. If you but something don't try it on too much or wear it one time it doesn't matter to them if you don't look good or their stuff is bad quality. They won't let you return. Lost 70 dollars today bc of them. read more

Whoever the hiring manager is for this location, needs to be looked into. All employees here are hella WEIRD (except for one nice white girl lol) Not only are they rude but disrespectful as well. For no damn reason lmao I'm sure they all hate their jobs but still work there??? Lol sad to see it. read more

Lines are excessively long and the fitting rooms are closed. This store is extremely disorganized. It's surprising how snooty these employees are. You work at Zara .. get it together, your job is to help your paying customers. read more

I like Zara's clothing but this location is just stupid. It's Saturday and they only have one worker checking everybody out at the kids section register. That girl checked out 2 customers in the past 35 minutes. I asked one of the workers there why there's only one register open, she gave me a disgusting look and told me there's only one register opens. So rude. read more

Zara never disappoint, nice unusual pieces at an affordable price. Store is always detailed and organized, not overwhelming unlike some other stores. read more

Horrible experience at this location, came on Saturday and shopped bunch of clothes and the fitting room is closed . We are in Texas and every single store is open with open fitting rooms, don't know why this store has no open fitting room, so had to take them anyway and go try them at the differ stores which all have open fitting rooms . Went to Macy's and tried them on and came back to return . The check out line is super super super busy at least 1 hour wait . And they only get return at ladies section . Decided to come back on week days to return the ones that didn't fit me , end up waiting for exact one hour to just return . The way return is done is like they would take their time to hang the returned clothes and put the security tag on them then they start the return process , which is ridiculous. Hanging and tagging the returned clothes is closing duty not when u have line of people going out of your main door . They don't care about people time and the fact they have to wait 1 hour in line to purchase or return . Talked to manager and all she said was ok , ok . Didn't even bother saying sorry , we'll try to fix the problem . Terrible experience shopping and customer service. read more

There were 4 workers in the area I was walking around in. No one said anything to me or the other customers. They were just standing around in pairs chit chatting. My daughter asked to use the dressing room and a guy just opened the curtain to let her in. Absolutely no greeting or other acknowledgment. I asked another guy if I could check out and then the ONLY thing he asked me is if I wanted to buy a bag for 10 cents. Then immediately after he walked back over to one of the other employees and was like "it was just a shirt and I asked if she wanted a bag.." in a way that sounded like he was annoyed. I do not plan to shop here ever again. read more

You definitely have to get to this location as soon as they open to avoid super long lines. But the cashiers move so slow even when it's only 3 people in line. The check out process is about 15 -20mins for no reason. The one star is because the store is always clean. The workers always look like they don't want to be there and they have have one register open until they see more than 10 people in line. read more

Seriously... Not sure how this place is still open. The absolute worst customer service. One of the last hold outs for trying on clothing, so you're forced to make a return. The line is long and a guest help is nonexistent. Embarrassingly Awful! I wish there was a negative star choice. (North Park, Dallas location) read more

Generally, I'm a big fan of Zara. I'm the one that tells all of my friends to go there. Zara is what is called "fast fashion". It's basically fashion trends made super fast and released into the store super fast. I don't even want to get into how this happens, but there are several documentaries out there you can google. Back in the day , you had to wait for ready to wear to be available from the runways for your purchase. Now, it's fashion straight from the runway within a short period of time. Stores make more money this way . H&M is another example . But I digress ..... You can definitely be "on trend " here . The prices are a bit more expensive, but the quality is better than some of the less expensive stores , so imo, you get what you pay for . You can look just like you stepped off the runway or jet setting to Dubai. My issue with Zara is their sizing. It's about 2 sizes smaller than US sizes, so keep this in mind . It may say a US size, but it won't be cut the same . If you are ordering online, measure yourself well. My other issue is I returned an item with receipt in store . I was asked to swipe my card to return the amount back to my card. Well, normally this take a few days max. I called Zara corporate to report the issue , and I was advised it would take 7-10 days to return my money back after filing dispute. I didn't understand this because I actually returned it in store and now they ask me to wait 10 days . This wasn't fair to me . Of course I contacted my bank and received the amount same day . I don't believe the money ever came back from them . Whomever I talked to on the phone wasn't sensitive to the issue . They sort of acted like it was my issue . Either way, since the sizing is off and this mishap happened, I can't say for sure if I'll ever go back and that's sad. read more

Dear Zara, Your clothes are becoming crappier than Forever21. And the lines at this store are horrible. Open up more cashiers on the other levels. And here's a thought - how about a separate return line. Had I known, I would have set fire to the clothes I had to return in lieu of wasting 30 mins of my life on a line. read more

Waited 30 minutes to check out and still had 8 people in front of me. I had to leave to pick up my child from school so asked if they would hold the items until I got back and they said no. The next morning I returned and I was notified that they weren't opening the fitting rooms today. WHAT?!? What clothing store does not offer fitting rooms to their customers. Ridiculous! And terrible customer service! The clothes are great but this store is a joke! read more

I went to Zara today 03-31-23 The coustomer service is HORRIBLE! Whe we're looking in kids and found some outfits. After we tried them on and went back to kids to purchase. the kids were CLOSED! the coustumer service is horrible DONT go here! I REPEAT DO NOT GO HERE! read more

Appalling customer service, consistently understaffed with extremely long lines both for fitting room and register

Northpark Zara's customer service, and management is worthless!! I hiked about a mile with two heavy bags, wait 30 minutes in line, only to find out they won't take my things back because I don't have my receipt, I left it in another bag at home. I said I need to exchange this I cannot walk back with these heavy bags, can I get a gift card? No, can I exchange them for some lighter items other than heavy coats etc!! No you can try customer service, I spent an hour with people that barely spoke English, 30 mins later the best they could do was send me my receipt in 48 hours. I said my whole point is I don't want to carry these bags back that's the best they could do. I asked if I could leave my bag and go home and get my receipt. Nope, I could not do that!! I bought these clothes two days ago. They all had their tags, I've never ever encountered anything like this, I guess when you buy cheap clothes, you get cheap, ruthless, customer service!! so I hiked back to my car with a big heavy bags, only to do it again tomorrow!! Their dressing rooms are a tiny cube, and they have the audacity to ask you to hang up all your clothes and bring them out!!! What in the world, Kind of ghetto places is this?! Employees, barely check you out, always a long line, they certainly are always bumping into you!!! or cutting you off!! FYZ! This should be minus stars. I spent over an hour, trying to get something returned, only to get irate! "Sorry lady you have to carry your heavy bags. Nothing we can do.!!!" read more

There's drill sergeant running the dressing rooms barking orders at customers, not letting people walk to the dressing rooms to get a friends opinion. I witnessed a staff member tell someone to step back. The person stepped back 3 inches and that was enough space for them to step back with. Every time I have came to this Zara, the staff members are so incredibly rude. It's a trend in all your reviews here. It's a bunch of younger entitled children working here with a power trip going on. The time prior to this stop in I asked a lady if I could try on a dress. She goes "our dressing rooms close 30 minutes before we close. You literally had the whole day to use it". Just tell me it's closed and I can tomorrow, no need for the rude comment.. Attitude problems stinking up Zara. read more