Enjoyed the plentiful merchandise collection. Large jewelry area with nice selection. Lots of great…read moreshoes and boots. Even a collection of designer dog leashes and collars. Spring flowers and vibrant colors with lots of pink shades on the spring collection. Good resort wear section with straw beach bags, kaftans and cute beach hats.

I recently had a situation where an item had been put away do to a house fire that I recently…read morelocated. With the help of the new General Manager of this location, after much digging , located the item and without hesitation took care of the matter with great urgency. I applaud her efforts and now know why I am a loyal Shopper of many years. Thanks again to her and the great staff at this location. Michael Alexander

This is a thriving mall in a world of dying shopping centers. The mall itself is huge! They have…read moreeverything from an aquarium, Lego land, and even a Rainforest Cafe! In my personal opinion, this mall is a 90's kid dream. My only complaints would be the parking and lack of a decent food court. There are also a ton of similar stores with similar products which is a little odd. I think more variety would be nice.

One of my favorite to visit in Dallas. It is outside of Downtown Dallas. It has many stores that I…read morelove to visit. Also, Round 1 arcade is there too. The mall is very clean and I have encountered lovely workers in some of the stores. They have great selection such shoes, clothing, anime, books, and even AMC theater. The prices in the stores I have been to are decent. Some of the prices in the store are outlet/ sales prices depending on what stores you go to. It's worth checking out. It is one of my favorite mall in Dallas.

Ordered a t-shirt and shorts from J crew Factory online . T-shirt would be ready for pickup and a…read morecouple of days and the shorts about a week and a half later . A couple days after ordering I get notice they canceled the t-shirt from the order . Disappointing but shorts were still expected to arrive the next week . Day before I need to pick up the shorts I get notice they've canceled those too . What's the deal? It took you a week and a half to determine you didn't have the product available ? Very disappointing won't be ordering from them again .

Inattentive staff - they need to pay attention because someone could literally go in there and run…read moreout with half the store. Like get your butts away from the register and go see who's in the store. Clothes are crap. They feel cheap. I left empty handed and unimpressed with the merchandise.

Jerika was amazing!!! this store has a great selection and amazing employees she even went to the…read moreback to get my size and went above and beyond for my wife and i! Jerika is A SWEETHEART and deserves a raise!

Service is horrible, the laby with long black hair and really skinny employee screamed at my baby…read morebrother for trying to grab he coffee that she left on the cart full of clothes, wich he didn't know he was not supposed to grab cause he's still a baby. She was also really rude to my mom and family, but mainly my mom. she also started putting the clothes neatly in the bags but ended up throwing all of the clothes in the shopping bags. The store was clean and the prices were great but the service was completely horrible salespersons no. 859209

Everyone was friendly and helpful . The girl working there took the time to explain the sizing .read more

as someone who is so short and can't ever find a pair of jeans that always fit right, i went in…read morewith my dad and met EJ, who helped me find pairs of jeans that she thought would fit. she recommended so many different ones, and found specific washes she thought i would like. i then met Cody, who helped cut my jeans to where they fit best and made both jeans affordable for my dad and i. the service was amazing and i loved how friendly EJ and Cody were. thank you so much for helping me find two great pairs of jeans!

What's better than a Polo Ralph Lauren Boutique? How about a Polo Ralph Lauren Factory Store,…read morewhere you can get you favorite Polo items at discounted prices?!! I was really impressed by this store. It had all the luxury of their boutique stores, perhaps even a better selection than the boutique stores, at great prices. I am a fan of the classic Polo Ralph Lauren styles and colors, and there is plenty of that to choose from in this store. They also have the newer designs as well, all in men's, women's, and children's sizes. The other thing this factory store delivers on is that classic Service you become accustomed to at a Polo Ralph Lauren Boutique store. The staff here is friendly and helpful and can help you find sizes and fits as you need. Great experience, I probably spent a little too much, but oh well, I am happy and I think my new clothes look great...thanks Ralph!

Felt discriminated by the staff in the store and felt watched and unsafe the entire time I was in…read morethere, not sure if it was the way I dressed or my skin color or sexual orientation or maybe because I'm a younger individual shopping in a predominantly elderly store, but no one asked to help carry the 10 items I had in my hand, wasn't asked by anyone if I could help finding sizes or a fitting room, the cashier with #s 4**062, African American woman, laughed at me and looked at me, like I had the answers to a question that I should of known on the floor, I genuinely did not know if you guys had sizes in the back because the shelves are full of random clutter and mess,... "we have a system to check sizes" she said..........no duh, LITERALLY NO DUH who doesn't, it was rude and disrespectful, and as someone who demonstrates genuine positive energy and a collected manner to everyone it was insulting and as someone who works in RETAIL administration it was exactly what stores, leaders or associates, should not be doing in a retail field... and my receipt states my salesperson was A'jon?! That was a lie, a full on lie on my receipt, I was not helped by anyone, otherwise I would of had some idea of what was going on inside that mess of a store, I had no desire to purchase anything that night after trying on but felt so incredibly pressured I purchased one item a flannel, that I was absolutely in love with when I first saw it online, and now I want to return, and will never step into your store again and will make sure others around me or on my media don't neither ...and yes I was the one wearing the vintage hoodie on dec/7 with the fur line, just so you know who I am, the store is is an absolute disaster and as a retail personnel myself your store needs to evaluate its customer service and the African American manager who nearly threw a shirt at me walking to the Oxford section was shocking. What if I was a secret visitor? Or exect? Or your family? Learn how to treat customers of any skin color and sex orientation correctly and yes, my message will relay to others, because no one with the basic idea of simple inclusion, equality, and respect will step in your stores again. It was disgusting behavior the way I was treated, that's not how large businesses should be running. Please never treat a customer like that ever again especially since I am someone who deals with extremely severe anxiety I felt like I was going to pass out in there it was a terrifying feeling honestly, I was so uncomfortable and it belittled me, I quite literally started sweating SO bad, I was so embarrassed and I did NOTHING, I did not steal, I did not say anything rude or bother anyone, I simply walked in the store with the intention to simply shop. Coach and evaluate your team on simple customer service!!! And I also heard several workers cursing on the floor... so there's that, you guys are terrible people.

Great staff clean store. Not to impressed with the merchandise not my style but the time I was here…read morethe employees were every helpful. Location is very convent located in the mall right across from Victoria secrete.

Horrible customer service I bought from them over $ 6000…read moremerchandise, I was at the register over 2 hours , suddenly one worker she work there her name Loredo She ask me to wait because she need to ring other customers I told her really , I am customer too , u are not doing a favor for me , I am a good customer for tommy store over 20 year , I never had any horrible customer service in my life except with this girl her name Loredo I feel she discriminate me because I looks foreigner , Guess what she is Hispanic too I don't know what wrong with her I don't think she need to work there with this type of horrible customer service , crazy attitude. Well next week my attorney he will call the corporate office to file the proper paperwork for my case I live in usa over 20 years I never fell someone discriminate me till now I can believe I spent over $ 6000 And she treat me like that I think she need to go back to learn how to treat her customers It's is horrible experience in my life Thanks

Store has been redone. It's smooth where the old Neimans was and I can say that I'm impressed…read more Kimberly was very sweet. Hopefully you'll run into her but they have all the name brands now and they're doing big things over here in the New area. Go check them out.

Seriously, the pricing in this place is wild! I grabbed a flower pot, thinking it'd be a normal…read moreprice, but the cashier scanned it and it came up as 800! Even the cashier cracked up at how ridiculous it was. It's like they're just making up numbers at this point. Definitely not worth it for that price.

Something for every fandom! Anime fans, Disney Adults, Star Wars fans, Marvel and DC freaks, and…read moremore...love that there's always something Sailor Moon for me here. From pins to crock pots and everything in between, you'll love this shop. Also, every $10 you spend provides a meal to a person in need!

DO NOT ORDER ONLINE. Kenzie saved my pop! Give them a raise for their customer service alone! Had a…read morepreordered pop shipped to the store that never arrived and they got in touch with customer service and had made sure everything was put back in order and the pop was headed to me! Even called after to let me know! DO NOT ORDER ONLINE! Go see Kenzie in store instead and make sure you get what you want!

This was my first Macy's Backdtage experience. I actually did not even know the store existed…read morebefore today. The first thing that I thought about here was the size of the store, as it is pretty big. The level of selection here is pretty impressive. Whether it is sizes you are looking for or styles you are looking for, they pretty much have you covered here. The value here is pretty apparent. They have great prices and prices that even made me purchase a few things because I could not resist the price. The service was pretty good, but standard like "did you find everything you came here for today?" Etc. I would not really say anyone really went above and beyond. I would definitely come back here for the value-priced bargains!