PROS: The store was beautifully set up by having mens items on one side and women's on another. The…read moreitems were organized well and the staff was very helpful CONS: The representative was a bit snippy that helped us out OVERALL: As long as you don't mind some of the staff lacking in hospitality I do recommend coming here if you're a Gucci fan

I went to this location to return an item ordered online that didn't work out for me. Nitre was…read morevery hands on and helpful from the moment my family and I walked in. I found a few shoes that I liked and wanted to try on and Nitre even recommended me some shoes that weren't on display. I ended up purchasing a shoe that she recommended. It was a quick exchange, customer service was great and it was a pleasant experience.

This place is ok in terms of selection and pricing. I think DSW needs to have better pricing if…read morethey want to compete with the Dillards Clearance Outlet nearby. I remember when DSW used to do specialized clearance depending on the price tag color. Now it's a blanket 30% off which isn't a good deal at all. It's rather shocking to me that they price mostly mediocre shoes at such high prices. They did have some decent running shoes (Brooks) but otherwise, nothing worth the price tag. The location itself is neat and well organized so if you're in a pinch, you should find what you're looking for.

DSW, here's the thing: If you need a specific shoe for a specific occasion- you can always find…read moresomething here that will work. And even if you are like me and ABSOLUTELY do NOT need new kicks, you can also always find something here. On this day it was a cute pair of super marked down Charles David heals with a sweet 3D flower on there (In black of course). $20 including clearance markdown, I could not say no. I brought them to the register and they were ringing up at like $30. But DSW doe NOT play, they honor their prices, and I got them for $20. (A long time ago something like this happened and they didn't have the correct coupon code - so I kid you not - I got the shoes for less than $4. I still have those shoes and get compliments on them every time I wear them.

We have been Brooks Brother's customers for 40 years+. Every suit in my husband's closet is from…read moreBB. Our son went into the Plano, TX store to get measured for a suit we were buying for him locally, because we live 400 miles away. This is for a wedding. They refused to measure him because he was not buying the suit in that store. There are no longer any regular Brooks Brother's stores where we live, they have all closed. I gather they were cordial to him, but refused to help. All I can say is Wow. Pathetic. I realize many stores are now forced to compete with their on-line business & the outlet business under the same brand, although I am not sure this is true for BB. However, refusing to help someone with something as basic as this. The guy at the outlet store (all that is available to us now) couldn't have been more professional and helpful. The employees at the Plano store denigrated the outlet stores, said they didn't know what they were doing. Customer Service is what separates the men from the boys. Plano needs to learn about it before they are the next BB store to close.

I have worn Brooks Brothers since I was a small boy. My family's relationship with BB dates back…read moreover one hundred years. Yes, there have been some up's and downs over the years, but all in all the new owners seem to be doing well. The problem and it is a substantial one, is the staff and management of the Willow Bend store In Plano. Upon entering the store you are first treated as if you are a potential thief before you are treated as a customer. Browsing is an uncomfortable experience with staff peeking around corners and positioning themselves so they can watch you in the mirrors. I am well aware that shrink is substantial problem across the retail spectrum but at this particular store the vibe is irritatingly oppressive.

What's better than a Polo Ralph Lauren Boutique? How about a Polo Ralph Lauren Factory Store,…read morewhere you can get you favorite Polo items at discounted prices?!! I was really impressed by this store. It had all the luxury of their boutique stores, perhaps even a better selection than the boutique stores, at great prices. I am a fan of the classic Polo Ralph Lauren styles and colors, and there is plenty of that to choose from in this store. They also have the newer designs as well, all in men's, women's, and children's sizes. The other thing this factory store delivers on is that classic Service you become accustomed to at a Polo Ralph Lauren Boutique store. The staff here is friendly and helpful and can help you find sizes and fits as you need. Great experience, I probably spent a little too much, but oh well, I am happy and I think my new clothes look great...thanks Ralph!

Felt discriminated by the staff in the store and felt watched and unsafe the entire time I was in…read morethere, not sure if it was the way I dressed or my skin color or sexual orientation or maybe because I'm a younger individual shopping in a predominantly elderly store, but no one asked to help carry the 10 items I had in my hand, wasn't asked by anyone if I could help finding sizes or a fitting room, the cashier with #s 4**062, African American woman, laughed at me and looked at me, like I had the answers to a question that I should of known on the floor, I genuinely did not know if you guys had sizes in the back because the shelves are full of random clutter and mess,... "we have a system to check sizes" she said..........no duh, LITERALLY NO DUH who doesn't, it was rude and disrespectful, and as someone who demonstrates genuine positive energy and a collected manner to everyone it was insulting and as someone who works in RETAIL administration it was exactly what stores, leaders or associates, should not be doing in a retail field... and my receipt states my salesperson was A'jon?! That was a lie, a full on lie on my receipt, I was not helped by anyone, otherwise I would of had some idea of what was going on inside that mess of a store, I had no desire to purchase anything that night after trying on but felt so incredibly pressured I purchased one item a flannel, that I was absolutely in love with when I first saw it online, and now I want to return, and will never step into your store again and will make sure others around me or on my media don't neither ...and yes I was the one wearing the vintage hoodie on dec/7 with the fur line, just so you know who I am, the store is is an absolute disaster and as a retail personnel myself your store needs to evaluate its customer service and the African American manager who nearly threw a shirt at me walking to the Oxford section was shocking. What if I was a secret visitor? Or exect? Or your family? Learn how to treat customers of any skin color and sex orientation correctly and yes, my message will relay to others, because no one with the basic idea of simple inclusion, equality, and respect will step in your stores again. It was disgusting behavior the way I was treated, that's not how large businesses should be running. Please never treat a customer like that ever again especially since I am someone who deals with extremely severe anxiety I felt like I was going to pass out in there it was a terrifying feeling honestly, I was so uncomfortable and it belittled me, I quite literally started sweating SO bad, I was so embarrassed and I did NOTHING, I did not steal, I did not say anything rude or bother anyone, I simply walked in the store with the intention to simply shop. Coach and evaluate your team on simple customer service!!! And I also heard several workers cursing on the floor... so there's that, you guys are terrible people.

This was my first Macy's Backdtage experience. I actually did not even know the store existed…read morebefore today. The first thing that I thought about here was the size of the store, as it is pretty big. The level of selection here is pretty impressive. Whether it is sizes you are looking for or styles you are looking for, they pretty much have you covered here. The value here is pretty apparent. They have great prices and prices that even made me purchase a few things because I could not resist the price. The service was pretty good, but standard like "did you find everything you came here for today?" Etc. I would not really say anyone really went above and beyond. I would definitely come back here for the value-priced bargains!

Beyond amazing service! From the moment you walk in, you immediately get greeted and feel welcomed…read moreand noticed. The gentlemen in front, customer service friendly. I've come here a few times with my family and every time it's wonderful. I feel valued as a customer. Asked if I needed any help and are on stand by in case you change your mind. Definitely recommend this location, you won't regret it.

I was in Dallas for the weekend, and had a shoe crisis on Saturday, 04/12/25, at 8:40 PM. This…read morestore looked to be the nearest option for getting shoes. Their website said closes at 9 PM. Out for dinner - We grabbed our check, settled up, and jumped in the car. We arrived at Famous Footwear at 8:52 PM. They had no customers when I entered the door, asking if I was "too late to shop quickly?". The young man and young lady that were working were clearly setting all things right and tidy to close. They could have (understandably) said "yes ma'am...We're about to close." But, they said "Welcome in. You can shop. We're open." I thanked them and promised to hurry. They reassured me that I was welcome to shop until I found what I needed. I didn't finish until 9:15. The two were quick to answer questions and super polite. I was prepared to grab the first black shoe that would serve my purpose, but found a more ideal white shoe, because of their graciousness. They saved my shoe image for Sunday! I give these two clerks (I wish I had gotten their names!) two thumbs up and FIVE STARS! They were just...WOW!

Typically the store is great, the selection and sales are good and it's almost always got my size…read more But my most recent experience- months ago now - was absolutely awful. I wanted to switch bras. I had bought one online, with a slew of coupons, sales, and discounts, it ended up with me paying next to nothing for the items I bought. Not surprising the combination I used since over the course of a year I bought over three thousand dollars worth of merchandise and had racked up quite a few rewards. So I went to exchange a bra for a different size. They pulled up my receipt and told me that since I didn't have a packing slip,I had thrown the wrong one away, they would only give me the credit amount of what I paid for the bra. Never mind that it was a new bra, in a size the stores don't carry -44B- and it still had all the tags on it. I just wanted a difference size. But they fought with me over it and made me really reconsider shopping as much as I do with this brand. In fact by comparison To last year I've maybe spent 500$ vs the few thousand and I have no desire to strike it up again with Torrid solely based on what I experienced with that store. I understand policies. I understand if it was clearance. But it wasn't. Not in their computer. Not when I bought it. I just wanted it exchanged for a different size! Ironically when they finally did process it after threatening to go through customer service one of the girls working out it aside to buy later specifically because that size and style were online exclusives. It was ironic and a bit insulting.

This Torrid has completely transformed. Rachel (new store manager) was the best thing that could…read morehave happened to this location. The old store manager was sweet as well, just didn't have the best staff! I was so excited when this location opened, but was quickly disappointed in how poor the customer service was. I dealt with it for a few months, but after November I was done with this location. I turned to online or Grapevine. I could not get over how rude the staff was at this location. My favorite employee there... Can't believe I forgot her name. (Short colorful hair with piercings) she's awesome. There was another one, but she's no longer there. They were the only reason I returned as long as I did. I vowed to never return to this location but my friend was visiting and had never been to Torrid. I recently had a major surgery and wasn't up to riding all the way up Grapevine, but just had to take her to Torrid. I decided to put my issues aside and take her here. Boy was I surprised! From the minute we walked in until The minute we left, we had the BEST Experience. Rachel was there every step of the way and made sure we had everything we needed. My friend was very pleased and I'm glad her first experience wasn't tainted with the rude customer service I received in the past. Can't wait till my next visit:)

Great store, love the online reservations. Picked stuff out on the app and reserved for in store…read morepickup. Everything is ready so I just try it all on at once and go. People in this store are super friendly too. Thanks Nicole you are awesome!

I was just looking at some shirts that I really liked in this store today and this infant…read moremillennial sale girl comes up to me and starts "fat shaming" me talking about, "have you ever worn these before?" I was a little confused by the question, like was she asking about shirts in general or shirts from Buckle? Anyhoo, I say I believe so, and she continues with, " well these are our Athletic fit, so, we also have bigger sizes, these might be too tight for you." I just said, "yeah, ok. Thanks" and she goes back to the other side of the shop she was before. I don't appreciate being fat shamed by some tiny little child who knows nothing about customer service. This girl needs to be fired! No wonder why the reviews are so poor here! UNACCEPTABLE!