What's better than a Polo Ralph Lauren Boutique? How about a Polo Ralph Lauren Factory Store,…read morewhere you can get you favorite Polo items at discounted prices?!! I was really impressed by this store. It had all the luxury of their boutique stores, perhaps even a better selection than the boutique stores, at great prices. I am a fan of the classic Polo Ralph Lauren styles and colors, and there is plenty of that to choose from in this store. They also have the newer designs as well, all in men's, women's, and children's sizes. The other thing this factory store delivers on is that classic Service you become accustomed to at a Polo Ralph Lauren Boutique store. The staff here is friendly and helpful and can help you find sizes and fits as you need. Great experience, I probably spent a little too much, but oh well, I am happy and I think my new clothes look great...thanks Ralph!

Felt discriminated by the staff in the store and felt watched and unsafe the entire time I was in…read morethere, not sure if it was the way I dressed or my skin color or sexual orientation or maybe because I'm a younger individual shopping in a predominantly elderly store, but no one asked to help carry the 10 items I had in my hand, wasn't asked by anyone if I could help finding sizes or a fitting room, the cashier with #s 4**062, African American woman, laughed at me and looked at me, like I had the answers to a question that I should of known on the floor, I genuinely did not know if you guys had sizes in the back because the shelves are full of random clutter and mess,... "we have a system to check sizes" she said..........no duh, LITERALLY NO DUH who doesn't, it was rude and disrespectful, and as someone who demonstrates genuine positive energy and a collected manner to everyone it was insulting and as someone who works in RETAIL administration it was exactly what stores, leaders or associates, should not be doing in a retail field... and my receipt states my salesperson was A'jon?! That was a lie, a full on lie on my receipt, I was not helped by anyone, otherwise I would of had some idea of what was going on inside that mess of a store, I had no desire to purchase anything that night after trying on but felt so incredibly pressured I purchased one item a flannel, that I was absolutely in love with when I first saw it online, and now I want to return, and will never step into your store again and will make sure others around me or on my media don't neither ...and yes I was the one wearing the vintage hoodie on dec/7 with the fur line, just so you know who I am, the store is is an absolute disaster and as a retail personnel myself your store needs to evaluate its customer service and the African American manager who nearly threw a shirt at me walking to the Oxford section was shocking. What if I was a secret visitor? Or exect? Or your family? Learn how to treat customers of any skin color and sex orientation correctly and yes, my message will relay to others, because no one with the basic idea of simple inclusion, equality, and respect will step in your stores again. It was disgusting behavior the way I was treated, that's not how large businesses should be running. Please never treat a customer like that ever again especially since I am someone who deals with extremely severe anxiety I felt like I was going to pass out in there it was a terrifying feeling honestly, I was so uncomfortable and it belittled me, I quite literally started sweating SO bad, I was so embarrassed and I did NOTHING, I did not steal, I did not say anything rude or bother anyone, I simply walked in the store with the intention to simply shop. Coach and evaluate your team on simple customer service!!! And I also heard several workers cursing on the floor... so there's that, you guys are terrible people.

Update*****I just purchased my third Kors bag. I like MK because they are a bit more stylish than a…read moreCoach but won't break the bank. Now, you have to be cool with every basic chick carrying your bag, but they are nicer than a Dooney in my opinion. If you are a guy, your wife will probably love these. Great gift and it's way cheaper here to buy one. You can get a Kors at TJ Maxx for $99 to $150, but you are at the mercy of what they have. If you come here, there's ALWAYS a sale, and all my bags have been between $110 and $150, so if you want the newest styles you should come here. Also they have the matching wallet to all bags so if you are extremely weird like me, you'll want the matching wallet too. As for the sales, they vary. If you go around a holiday, you'll get more. I bought one at 20% off plus an additional 20 off that day. Last night because of Easter weekend both MK and Coach were doing 60% off plus 20% on purses and wallets. To make it easier, I'll just tell you they mark the purses up depending on the sale, so Holidays will get you about a 20 to 30 percent discount over a regular sale. Coach (in case you were wondering) purses are priced about the same, and I always look there too since it's right across from here. Most purses there will be around $130 to $170, so it's a tad bit more than an MK, but if you like plain leather Coach is a classic. I'd feel remiss if I didn't point out the reason I've had three MK bags: I've actually had four, and the first was maybe 2.5 years ago. The straps on these purses are notoriously awful. After a half a year, they started breaking down, so any person who's owned a nice bag knows that means the straps loose the outside leather adhesive and start to fray. The first time, I contacted MK and they had me send my purse in and they ended up keeping it because they said it was defective. They gave me $150 credit, which was awesome because it paid for my next purse and half the wallet! I came here and picked out a replacement and got a bigger bag to carry not only all my crap but also my laptop. Less than a year later, same thing happened. Long story short: MK bags have crappy straps. I did a repair myself using leather adhesive and purse paint but that doesn't hold up long. Good news: MK will fix your bag typically for free if you have a receipt, so make sure to get it emailed to you at checkout. Easier to keep up with. Just know a lot of times they'll keep the purse and give you a credit that's typically the amount of the purse. So if you are attached to that purse, don't send it in. Instead take it to a shoe repair place and they'll repair it for around $50. I keep buying them because the customer service is great and the sales here are awesome. If you are in the market for MK or Coach come here. Way cheaper! I'm pleased with my first Kors purchase. I went in today just to look and ended up with a nice purse and matching wallet. Sales associates are friendly and not pushy. I told her what styles I like and she showed me several. I'm most happy that this location runs HUGE sales; today the same purse I was looking at Macy's at for $350 was on sale and 40% off, brining it down to $160. For $250 I got a cute big purse and matching wallet. I'm not a fancy purse person, but I've seen these purses go for much much more. If you are in the market for a Kors purse, I'd go here.

Ehh.. snotty bishes! Y'all work at an outlet so CHILL OUT…read more Great prices but the cruddy customer service sent me running to Coach (where I scored).

Great clothes and great service at this store! The people are very friendly and they do everything…read moreto make sure you are satisfied.

I recently won an adorable exercise top and matching yoga pants on Instagram. Unfortunately, they…read moredid not fit me. I saw that there was a Fabletics store in Southlake. All I wanted to do was exchange them for a different size. Upon entering, I explained that I received the outfit as a gift and that I needed a different size. I also let them know that I didn't have a receipt. I can honestly say that I had a flashback to the movie Pretty Women when Vivian walked into the store and was treated like a second class citizen. The employee was looking at me like I had stolen the items. I again told her about how I received them from a giveaway, and she told me that without a receipt or an email of the person, she could not help me. I didn't ask for a refund- I asked for an exchange. They would not haven been out of any money! Perhaps I don't fit the Southlake mold but I also don't look like a thief, yet she was treating me like I stole the items. The customer service was appalling and I will not ever spend money on this brand.

I like that they have a billion shoes in a billion sizes all laid out as far as the eye can see…read more What you see is what you get, an enormous shoe store. They also have some accessories, like socks/tights/leggings and bags/purses. I've always found the staff to be very friendly but maybe a little scarce on the floor. You shouldn't need much help though because I'm pretty sure most of their product is out ready to go. They have designer shoes but you can find great prices and all kinds of brands.

Absolutely love this DSW! Been coming here for over a year and the staff is just phenomenal!…read moreAnytime I need to return or exchange something the staff is always so helpful and kind! They are also so understanding and do not mind when I do have to come back in for anything. I can tell that they appreciate seeing me and that they love what they do. I also love the clearance selection here. I have been to several other DSWs in the area and this is the best one for clearance! You can literally find shoes worth $50 on sale for $20! It is amazing! They also always have coupons, so shop on!! Especially at this location!

the store not at this location. I drove from work and they are not there. The store I assume has…read moreclosed.

There is a weird man working there, gives a very creepy vibe. Apparently goes by the name of Adam…read more Unfortunately, He was the only service associate there. He Was in a an awful mood, seemed angry. Zero customer service skills. Whenever I would ask a question he would start off by saying "Like I said". Then he became even more agitated when I said that he was rude, and aggressively said he didn't mean to but was still being rude, so I just left the store. Then I called to obtain a name and he answered and said how I help you and said MY Name! Again, super weird!!! he said, how can I help you I said I said I just need your name and hung up. His energy is the reason Why that store is always empty. Please, if see Adam, go back home and return another day or go to Another location. **** Business OWNER PLEASE READ *******Responding to his response: How is this even possible? if I didn't have the merchandise with me and tried on a pair of scrubs, with the intention to purchase yet another pair and my friends were also going to make a purchase. Adam, these allegations or pretty absurd and only confirm my initial suspicion, you do not have the mental capacity to be in a retail environment. You dont demonstrate any professionalism to be in a management role. You aren't fit for this role. You are the retail manager for the store and part of your job description is to answer questions. Although, I don't expect you to be jolly you can at least for the business pretend to like what you do. I don't think as a business owner I would want someone who is unapproachable to represent my business. As this is not good for the business. You are in a role where you have assist customers, if you don't have the patience for this field maybe, as previously stated this may not be a good fit for you. You are taking this personal and it's business. I as the consumer, with intent to make a purchase shouldn't feel as if I am bothering you by asking about a brand or a specific line of scrubs. Another concern is the way you are reacting and responding not only to this review but also to others is alarming. You're fabricating a description of what took place. I would self reflect as I don't have to return to this business but you are an employee and will continue to interact with customers.

Just had our first experience in a Buckle store Christmas shopping for my teenager great-niece. If…read moreevery store had Customer Service like we experienced today we'd live in a better commercial world! The young woman that helped us was as sweet & personable & helpful as we've ever had. I'm so upset we left without getting her name but I know she used to live in Az. She perused the inventory and was unable to find the items we wanted but was quick to order for us and have shipped. Buckle management...this girl needs a raise!

Clothing selection was good but the ambush by the employees when we walked in was overwhelming. We…read morecame to look around and the employees were so incredibly pushy. My son just wanted to look around and Max, I believe, was constantly trying to push shirts, short, jeans, etc. on him. When he went to try on some items Max lingered around waiting for him to come out and when he did he ambushed him again with a handful of items telling him how great he would look in them. Needless to say we left empty-handed. Had we not been stalked and had pushy employees breathing down our necks we might've bought something. We will not be coming back.

Ample parking. Super clean store like all DXLs I've been to. Courteous and helpful staff…read more Blindsided by arduous working conditions, I needed t-shirts that fit. I found exactly what I needed here. Lucky for me they were on sale 30% off!

The old staff was amazing. They new customers by name and where helpful at a moments notice after…read moregreeting you when you entered. The new staff are a bunch of frat boys. I was so disappointed when not only were they not helpful but told us that suits and ties are out. That was only further diminished by a dirty store with unstocked empty racks. We have been very loyal customers. Our normal person was out of town on vacation. Will definitely wait till he is back. This was very disappointing to be told yeah no we don't carry button down shirts or ties might want to google that

Had an excellent experience today in Sketchers. A gentleman named Javier took excellent care of my…read moreelderly wheelchair bound father providing us with selections of shoes to accommodate his needs. He facilitated a quick and efficient visit and was very pleasant, all good things for caregivers accompanying an elderly parent/spouse. Thanks Javier and Sketchers for proving great service and shoes that meet my 86 yo father's needs.

Went with a friend so we could both get shoes. I had no…read moreproblem finding a good selection to choose from and am happy with the shoes I chose. My friend, however, requires ankle support and a wide size. They only had one pair of shoes that met this criteria and he didn't care for them. He did not buy shoes.