The service I received during my visit today was extremely disappointing. I was not greeted upon…read moreentering the store, despite multiple customers being acknowledged after me. I was the only Black customer present at the time, which made the experience particularly uncomfortable and confusing--especially as this was my first visit while shopping for a gift for my boyfriend. I spent $173 in the store, yet felt ignored, uncomfortable, and belittled by the staff throughout my visit. When I was checking out, the cashier asked whether anyone had assisted me so they could receive credit. I explained that no one had helped me or even acknowledged me. Rather than offering an apology or addressing the concern, the cashier proceeded with the transaction without comment and handed me my receipt--no apology, no closing remark, no acknowledgment. This was one of the worst customer service experiences I have had, particularly as a Black woman spending my money in a retail establishment. The lack of basic courtesy and professionalism left a lasting negative impression. I will not be returning and will be taking my business elsewhere in the future.

The two Hispanic ladies were nice on both occasions I spent over $500 in just 3 days…read more The other two employees almost looked like they were tolerating my existence in the store, not sure if it's anything to do with the way I look, but they still wanted my money though. Better to purchase online and just go in to pickup from the store, it's not like the in store service is worth it, plus the store doesn't honor Cavender's discounts. P.S. most of the in store selection is from china, not even genuine leather.

Had an excellent experience today in Sketchers. A gentleman named Javier took excellent care of my…read moreelderly wheelchair bound father providing us with selections of shoes to accommodate his needs. He facilitated a quick and efficient visit and was very pleasant, all good things for caregivers accompanying an elderly parent/spouse. Thanks Javier and Sketchers for proving great service and shoes that meet my 86 yo father's needs.

Went with a friend so we could both get shoes. I had no…read moreproblem finding a good selection to choose from and am happy with the shoes I chose. My friend, however, requires ankle support and a wide size. They only had one pair of shoes that met this criteria and he didn't care for them. He did not buy shoes.

I've been coming here for years. The shoes are all so inexpensive that it's hard to believe they…read morewill last you for awhile but they do. I've purchased heels for the past several years and my shoes and heels last me a minimum of 3 years . If you have not been here before try to come on Thursdays when they get their trucks and new shipment and if at all possible avoid the weekends unless you feel like waiting in a long line. For more reviews, tips, and videos follow my TikTok "taneeshanthecity"

Im from the west coast and have been looking for a store like this since I moved to Dallas! I found…read moreShu deal on TikTok and had to come check it out, it's all the fashion girlies are talking about! This reminds me of Santee Alley in downtown LA. If I could I would've left with the entire store, but I was being good and only got 2 purses, 2 pairs of shoes, and a cute pearl body jewelry piece that I'm obsessed with! The prices are great value! You can get a whole outfit for the night here for under $60-$75 dollars. The service was decent, however I wish I was told beforehand that there was an extra 3% charge to use credit cards, otherwise I would've paid cash or debit, I had to take a star off because I wasn't made aware of that!

I ordered two items online with Orvis. Used my credit card and my credit card for payment…read more Submitted and acknowledged. A few hours later I get an email stating I left these two items in my cart. I call Orvis, no answer. I email them. Hours later get a response your order is good, sorry. I get an email confirming the order at that time. Next day I receive an email that one item is not in stock but they will send the other item. I request the order cancelled and my gift card restored and my original credit card refunded. I request this three times with their customer service (the name customer service with Orvis is a lie, no service) but they want help me. Don't shop at Orvis as this is the 2nd time with Orvis this has happed in the last couple of years. No more Orvis, period.

Orvis is great. I am writing this review to highlight one of the team members there, Robert. He…read morewent above and beyond to ensure that I got what I needed in a timely manner. He called around to multiple stores and figured out what shipping option would be best given the timeline/situation I was in. He said he would get back to me in an hour and 20 minutes later, he called me back with a resolution. Very valuable employee in the Dallas store and applaud the extra effort that was done.

This place is ok in terms of selection and pricing. I think DSW needs to have better pricing if…read morethey want to compete with the Dillards Clearance Outlet nearby. I remember when DSW used to do specialized clearance depending on the price tag color. Now it's a blanket 30% off which isn't a good deal at all. It's rather shocking to me that they price mostly mediocre shoes at such high prices. They did have some decent running shoes (Brooks) but otherwise, nothing worth the price tag. The location itself is neat and well organized so if you're in a pinch, you should find what you're looking for.

DSW, here's the thing: If you need a specific shoe for a specific occasion- you can always find…read moresomething here that will work. And even if you are like me and ABSOLUTELY do NOT need new kicks, you can also always find something here. On this day it was a cute pair of super marked down Charles David heals with a sweet 3D flower on there (In black of course). $20 including clearance markdown, I could not say no. I brought them to the register and they were ringing up at like $30. But DSW doe NOT play, they honor their prices, and I got them for $20. (A long time ago something like this happened and they didn't have the correct coupon code - so I kid you not - I got the shoes for less than $4. I still have those shoes and get compliments on them every time I wear them.

I love lucchese, but my boots have an imperfection…read more I have several pairs of luccheses.

Walked in and was promptly greeted and offered water. Staff were all friendly, helpful, and I was…read morein and out in no time! Love their boots!

Beyond amazing service! From the moment you walk in, you immediately get greeted and feel welcomed…read moreand noticed. The gentlemen in front, customer service friendly. I've come here a few times with my family and every time it's wonderful. I feel valued as a customer. Asked if I needed any help and are on stand by in case you change your mind. Definitely recommend this location, you won't regret it.

I was in Dallas for the weekend, and had a shoe crisis on Saturday, 04/12/25, at 8:40 PM. This…read morestore looked to be the nearest option for getting shoes. Their website said closes at 9 PM. Out for dinner - We grabbed our check, settled up, and jumped in the car. We arrived at Famous Footwear at 8:52 PM. They had no customers when I entered the door, asking if I was "too late to shop quickly?". The young man and young lady that were working were clearly setting all things right and tidy to close. They could have (understandably) said "yes ma'am...We're about to close." But, they said "Welcome in. You can shop. We're open." I thanked them and promised to hurry. They reassured me that I was welcome to shop until I found what I needed. I didn't finish until 9:15. The two were quick to answer questions and super polite. I was prepared to grab the first black shoe that would serve my purpose, but found a more ideal white shoe, because of their graciousness. They saved my shoe image for Sunday! I give these two clerks (I wish I had gotten their names!) two thumbs up and FIVE STARS! They were just...WOW!

Overall just love this place! Wouldn't want to go to any other urban outfitters! Very helpful staff!read more

This was such a rude store. My son and I visited and the store huffed and puffed as my son asked…read moreinfo about the store. We were looking for a gift to purchase but decided to go elsewhere. Never will I go here again. The staffs' attitudes were absolutely disgusting. I felt discriminated against. Being ignored and told "I don't know man" wasn't acceptable. Learn some decent customer service skills assholes.