Communication and thoroughness! Would recommend to family and friends! Thank u for always willing to help with whatever pest issues we might be experiencing. read more

We are very pleased with the level of service we received from Zap. Josh was punctual, professional, and a great communicator. The pigeons and their nest were removed from our solar array with no damage to our panels. The protective screens that keep the dirty birds out are barely visible. I will definitely use Zap in the future. read more

I have used the service since 2020, when I first bought my home, there was definitely a problem with the roaches. They seemed great at first. But the longer I remain their customer, the lazier than become. Not clearing cobwebs in the most obvious areas... I just had my service done and I noticed a bunch of little bugs all over my patio cushions that were against my house. I sent a video granted I sent it on a Sunday, so I was not expecting to hear back, but then Wednesday rolls around and still nothing I called and all they would say over the phone was yeah I don't know I don't know I didn't sprayer cushions and I said it's just the seating that's by my house ironically, so what about spring behind the cushions against my home and obviously that was not done they don't lift a finger.... So I said, are you not going to come back and solve it and the answer was we do not go to Brentwood until next month so basically I wasn't getting the feeling that they were determined to get it right this time. So I called and said if I am too far away for you to service, then maybe I shouldn't have you as my service and they said OK goodbye will take you off and hung up .... I checked my email I didn't get anything so I called back and I said can I at least get a email that we talked and if you're closing my service an email stating that so that I know I don't get charged again and she says Yep will do and she hung up again. read more

I have been with this company for years with a few problems here and there but overall Happy with them but recently it's been really bad. I noticed the tech had not been here for a while and then really looked back and realized it had been over 2 months and I was still getting a bill each month stating he had been here. Keep in mind I work from home and my desk is right by the front window by my drive way so I would see if anyone pulled up. I remember the time he was here was in Feb 2023 because I saw the truck pull up and park. I then noticed he sat there for about 15 mins and never got out of his truck. It then started to rain (it was not raining when he parked) and then watched him leave. He didn't do anything but I didn't think anything of it thinking he would be back. No additional visits in February and March. I called the office on March 31, 2023 to ask about it and was told the tech had been by on 3/29/23. Keep in mind I was here and would have seen them if they had come, not to mention my dog would have gone nuts. I let them know that no one had been by and asked for a manager to call me. I received a call from the technician, not the manager, and he stated he had been there and I let him know that I was here. We agreed to disagree but he promised to have me added to his schedule Rut following week to come in and spray my gararage which has some huge bugs in it now. I had not heard back or received any calls so I called again, 2 weeks later, on 4/14/23. I left yet another message asking to speak to the manager with no call back. I called again today, 4/17/23 and was told I am scheduled for service on Wednesday, 4/20/23. No call, no response from the service manager nothing! I am not happy and asked yet again to have a call back from the manager. For those who are not working from Home be sure to watch your service carefully. I am seriously considering changing my service which is a shame since I have been with them for years. I will update later this week if this is resolved. read more

I've been a customer with Zap for a few years now. They started out as a great company to work with. I would get calls from the service tech the day before they would come out. They always showed up when they said they would and did a great job. Over the last year I've noticed that the phone calls stopped and technicians would just show up unexpectedly. There were even times when I wasn't sure if anyone stopped by since they didn't leave a service report. Today the technician randomly came to the house. I greeted him at the door and he walked away. I had assumed he was going to his truck to pick up his sprayer. We were in the living room with the blinds open and after a while I asked my husband if he saw the guy come back to do the job and he said no. I went outside and there was no trace of anything being sprayed. When I called to speak with someone about this she said she wanted to have a service manager call me. She didn't offer up any apology or ways to remediate the situation. I told her that I didn't want to wait for a call and to just cancel the service. I think I'm owed my last payment back since no service was done today. But my time is worth more than fighting with this company. read more

Be careful, they offer you a promotion where for an extra 50 dollars they do a follow up treatment. I paid the amount they requested and now they wont honor the follow up treatment. I called and spoke with John and he said im ass out. Very unprofessional!!!!! read more

Zap has been fantastic. I live in San Ramon and have been using Zap for about two years for my own house and for a rental property in Dublin. Initially, both houses had cockroach problems; Zap zapped them immediately without foggers or sprays; two years later they've never come back. In addition, any time I see any pest, they came for free and zapped them within 24 hours. No more ants, no more black widows, and they sprayed my awnings for wasp nests whenever I asked. The technicians that came out were always incredibly friendly and not creepy (very important to me since I am female and live alone). I finally decided to cancel because I haven't had any pests for many many months, but have a feeling I will reinstate in the summer when pests typically come back. I was shocked at how easy it was to cancel. I called and they canceled both accounts without complaint and without a hassle. No hard sales job, just thankful for my Business. read more

The customer service with manager Loren was awful!!! I paid $134 for initial on October 18th 2016 and signed up with a bi-monthly of $79 service. Was told I can have a follow-up service if I wanted. On November 9th 2016 the tech showed up again and charged me $79. Bear in mind, I had the inside of my house fogged, and outside sprayed. I complained to the manager Loren who could not handle my passion of frustration expressing myself. He talked down to me and I gave it back. He first said he would waive the charge and then cancelled my contract outright!!! Well this is not how you add to your customer base, now I will tell all my family and friends.......DO NOT SUPPORT THIS COMPANY!!!!! Oh, and when the tech arrived he would not do the work until I paid him in full first. I have never done business where you pay before the work is done. So, perhaps this was an experience and warning not to do business with them. I will spend my money elsewhere. UPDATE to this company's response of 8/2/17: I am appalled it took eleven months to make remarks to my review. I have detailed notes of all conversations that took place. I understood what was said to me, and the tech did not have great communications skills. Perhaps the marketing manager whom I have never spoken to is trying the make the company look better! If you make a error, own it!!!!!! Months later, I kept receiving bills.......get your act together, Brad Wolfgram, Director of Sales & Marketing!!! You were not part of the conversation, so you are writing about 2nd hand information! read more

I just had my first appointment with Zap and I was very impressed. The entire process of setting up service and them coming out has been incredibly easy and everyone has been so nice and very knowledgeable. Highly recommend! read more

Carlo has been taking care of my house for years. I live in a former punk house that was so bad it had developed a rep around town. After his first visit I quit seeing bugs and have gone many a winter without any little rodents deciding to make my attic a residence. read more