I honestly wish zero stars was an option. Last year, I hired this company for a 6-month cockroach treatment, and it was a complete disaster. First, their technician damaged my kitchen cabinets during the visit. Second, the treatment itself was completely useless. their 6-month treatment had absolutely no effect。 The final straw was their customer service. I called them to schedule another service and was fully prepared to pay out of pocket again. Instead of being helpful, the representative was shockingly rude and arrogant, asking me, "If you're so unhappy with us, why are you giving us your business?" I was stunned by their complete lack of professionalism and appreciation for customers. I hung up right then and there. I called a competitor instead, and the difference was night and day. The new company is incredibly friendly, efficient, and significantly cheaper. Save your time, money, and sanity. Do not use this company--you will not get results, and you definitely won't get good service. UPDATE in response to the owner's blatant lies: Here is the real timeline, Curtis. I paid for a 6-month plan, and your treatment failed to solve the cockroach issue. When I called back, ready to pay again to get it fixed, your employee Mike condescendingly asked me: "If you're not satisfied, why are you giving us your business?" Any paying customer would be rightfully upset by such a dismissive, arrogant attitude. I didn't disrespect anyone; I simply raised my voice to state that if you didn't want my business, I'd take it elsewhere--which I did. More importantly, let's talk about what happened this morning. Your manager, Jeff, called me twice, desperately offering a "free treatment" ONLY if I deleted this negative review, while trying to lock me into an endless $50/month subscription trap. This review stays up because I politely declined to be bribed, bullied, or manipulated. Since you claim your team "took the high road" and have records of my "hostility," I dare you to release the complete, unedited audio recordings of both my call with Mike and Jeff's call this morning. Let the public hear Mike's condescending attitude, Jeff's desperate attempt to buy off my review, and who was actually being extortionate. If you cannot produce the tapes, your response is nothing but a bitter, defamatory lie to cover up your failed pest management and shady business practices. read more

Let me start by saying I am very pleased with Eco Guard. Before choosing Eco Guard, I experienced terrible service from my previous pest control company, causing significant frustration and concern about my home. I was hesitant to switch companies but made the right choice. My previous pest control experience was so negative, and I had to find better. Eco Guard has given me peace of mind that my home is protected against pest. Paula's service is exceptional; she is thorough, friendly, and always professional, which makes l everything stress-free. I am incredibly busy with work and traveling, which adds to my worries. Since Eco Guard took over, I no longer worry about pest problems at home; I feel secure. Paula's attention to detail exceeds my expectations, making each visit worth it. Her service reports provide in-depth information that reassures me my home is cared for thoroughly. I have never encountered such communicative and dedicated pest control professionals before. Knowing Eco Guard is handling my pest issues allows me to focus on my busy life without concerns. I appreciate how Paula communicates her arrival and thoroughly explains the service she performs. Eco Guard's commitment to customer satisfaction shines through in every interaction I have had so far. Experiencing high-quality service has made my transition to Eco Guard a very positive change. The difference in service quality between Eco Guard and my previous company is astonishing and incredibly refreshing for me. I love how Eco Guard ensures every corner of my home is meticulously checked for pests. Their commitment to using environmentally friendly approaches makes me feel better about my choice for pest control. I'm grateful I made the decision to switch to Eco Guard, and I highly recommend them! read more

Looking for a pest control company that is dedicated to their customers and actually cares! EcoGuard Pest Management is what you want!! My husband and I just moved and saw what we thought were cockroaches. We have two little ones and one that just started waking, so she spends a lot of time on the floor still. Of course I freaked out and I emailed the Vice President of EcoGuard around 7:30p. Literally got a response within minutes!!! He assured me he could get us worked in by Tuesday, which makes sense it's now Sunday night. However I couldn't wait due to not knowing the kind of cockroach we were dealing with. I get a call that if it's ok, he can send someone out that evening! People, who does this these days? I had no problem calling other companies to come and spray and was going to, but then the call came that someone would come tonight. Also as a member you are not charged for thing like this that happen between services! The technician who lives in he area came less then two hours later, spayed and explained the type of roach and thank gosh it's just the norm from all the fields we live by. We will never change our service, and always recommend EcoGuard for caring that I was so worried, worried for our little ones. Also, a week ago my mom who lives in the same neighborhood had a similar problem. I emailed Sunday night and they were in contact with my mother Monday morning, serviced Monday afternoon, and she signed up for service as well. THANK YOU ECOGUARD PEST MANAGEMENT! read more

This is the second time we have hired this company to take care of our pest control needs. The first time we used them was in a greater Sacramento city and we had a horrible black widdow and ant problem. We utilized their services with great results for about a year before we moved to the hills. Desperately needing some pest control at our new home we called them with the expectation that they would not be able to service us. We were pleasantly surprised when they told us they serve our area! We met Jared today for our first round of service at the our little country home. What a gem he is!! I expressed my concerns about our cats being exposed to the chemicals and that I really wasn't in need of indoor pest control. We needed the outside taken care of in a bad way. Spiders and wasps galore, it was too overwhelming for us. He was attentive and listened to what we wanted. He took care of the outside with care and battled many angry wasps in very hot weather. After he was all done he came in to go over the details and all the while he was petting our kitties!!! You guys have a customer for life. I should have written a review sooner but after our experience today, I knew it couldn't wait any longer. Major props to your business and Jared. Thanks for taking care of us and being mindful of our fur babies!! read more

I wholeheartedly recommend this pest control company as one of the best in the business. My recent service experience with their technician, Jarvon Jones, was nothing short of exceptional and truly exceeded my expectations. From the moment he arrived, Jarvon demonstrated a high level of professionalism and a genuine commitment to addressing my pest concerns. Not only did Jarvon provide exceptional customer service, going above and beyond to ensure all my questions were answered and I felt comfortable with the process, but the sheer amount of effort he put into meticulously treating my home was truly remarkable. It's difficult to put into words the peace of mind that came from witnessing his thoroughness and dedication to ensuring every potential issue was addressed. His extensive knowledge about pest control was evident, and the way he explained the treatment plan provided me with a significant sense of comfort, knowing that my house was going to be effectively taken care of. Again, I want to express my sincere gratitude to Jarvon for the outstanding service he provided, and I eagerly anticipate our future scheduled visits with him, confident that my home is in the best possible hands. read more

First and foremost, the team at EcoGuard is a joy to work with. Their professionalism and dedication to customer satisfaction are evident in every interaction. They took the time to thoroughly assess our unique pest control needs and tailored a comprehensive plan to address them effectively. I worked with an amazing professional, Yazmin Hanna. She asked great questions, genuinely cared about our needs, and acted quickly. The technicians at EcoGuard are true experts in their field. They arrived promptly and were equipped with the latest technology and environmentally friendly solutions. It's clear that EcoGuard is committed to not only eradicating pests but also doing so in a way that is safe for our employees and the environment. This commitment to eco-friendly practices is something that truly sets them apart. Since partnering with EcoGuard, our office space has been pest-free, and the improvement is palpable. The attention to detail in their work is commendable. They not only tackled existing pest issues but also implemented preventive measures to ensure a long-term solution. It's evident that they take pride in their work, and it shows in the results. Thank you EcoGuard & Yazmin! read more

I was very pleased with the service I received from EcoGuard, and will use them again for future pest problems. I discovered some cockroaches after moving into my new house, and they were able to quickly respond, identify the species, and provide the appropriate treatment options. It took several months, but now, months after my last treatment, the cockroaches (and all other pests) seem to be gone. Alex was the technician who took care of my place. He was very friendly, helpful in answering general pest questions, and very procedural and thorough. When asked, he immediately provided me with the MSDS documents and allowed me to make copies. I also got the feeling that EcoGuard really cared for me as their customer, and was interested in long-term customer satisfaction. I felt EcoGuard was very professional and friendly, and I was very pleased with their service. At the beginning, there were a few issues with providing me advance notice for their next treatment, but it seems they switched to a new notification service, after which I had no issues whatsoever. It's a win-win when you can support a local company and get top-notch service. read more

UPDATE: I want to start by Thanking CEO Curtis Willis , and Akoni for taking the time to reach out to me personally on a Holiday weekend and hear me out and listen to my issue I had with Manager DJ . My issue was never about EcoGuard and their services. I've hired different pest control companies over the years and I have to say EcoGuard and it's professional technicians are the best I've seen, there is something to be said about real personal service like when Stephan comes out to our home always takes the time to chat and make sure we are good with the service. This is why I did not hesitate to contact EcoGuard in the first place to renew our services. Curtis and Akoni were nothing short of perfect an professional on how they handled my issue with DJ. It's comforting to know there is still a company like EcoGuard who cares about their customers and cares about their company enough to follow up personally and make things right. That is rare , with that being said ,when looking for a great pest control company that CARES! and puts out a safe and effective product , I definitely recommend EcoGuard ! read more

We have been a client with EcoGuard for nearly 5 years. We own a business in a large complex. When our property management made a contract with then to take care of the entire building including our unit(exterior) only- EcoGuard did not contact us to say "hello, your property management company has now taken on our services and it includes your suite, would you like to change your service to interior only"? No such phone call So they've received over $6,000 in the last 5 years from my small business all the while receiving payment from our property management company. There is no way that the billing/technicians/management could have been unaware that they're double charging for the same location. We were also told upon the initial agreement that they would cover interior and exterior- now per an email yesterday we must request interior. I find it extremely dishonest that EcoGuard (whom we loved)!! Would do this to a small business/Folsom local/family owned and operated since 1994! Very upsetting Waiting for a call back from a manager or the owner. We may update the review again...????? read more

Curtis came to the rescue!!! He came out on short notice, he explained everything he was going to do in advance and put his shoe protectors on then I explained what I thought we were dealing with which were bed bugs but after the investigation Curtis determined there were no bed bugs as he's familiar with this type of bug and many others . He said the room was too clean for this type of bug then after his thorough inspection he explained two other types of bugs he thought to be the problem. He explained his treatment was non toxic because we have two small children living in the home. He went about treating the entire house, upstairs, downstairs, the garage and the exterior of the home. It gave off a minty smell but not bad. We didn't need to leave the home while he sprayed. He gave us a nice discount and said he'd come back quarterly to keep our home protected. We highly recommended EcoGuard from my first conversation with the company partner and dealing with Curtis, we highly recommended this family owned business as they don't take shortcuts!!! You won't be disappointed!!! read more

After expressing disappointment with the service I received from one of their technicians in regards to a squirrel nest that popped through to my kitchen the owner promptly contacted me and was very eager to rectify the situation. Speaking with the owner made me realize that the negative experience I had was reflective of the technician and not the company. The owner scheduled an appointment to get a new technician out to take care of outstanding issues and also hired a contracting company to do dry wall work free of charge. The new technician came out of his way to work with us today and was very courteous.This type of customer service shows that this company really cares about quality service and customer satisfaction. If you hire this company you can be sure that they are interested in your satisfaction of a job well done. Issues can happen when working with any company but it is very telling how a company chooses to handle such issues. In this case I am very pleased. I will be re-reviewing and updating this post with pictures upon completion of the work. read more

Today, Phil from EcoGuard Pest Management came to inspect our home because I thought that we had bedbugs. Phil was very honest and did a thorough investigation, and found out we actually had carpet beetles. I am very allergic to carpet beetles, so I actually had welts and the welts really itched. Phil saved us a lot of $ by informing me that my problem was actually carpet beetles, so we really appreciated his honesty. I would recommend EcoGuard Pest Management, especially if you feel you have bedbugs because they do have the equipment to help get rid of them correctly, and are able to diagnose them correctly. EcoGuard Pest Management also used people and pet friendly ingredients inside of our home to help with the carpet beetles, instead of using pesticides. Our home was not infested, so we had our mattress and box springs sprayed with their natural spray, which smelled really good. Thank you, Carol read more

This is a stellar company and I was blown away by their competency and quality of service. I have never used a pest management company before and really didn't know where to get one that would exterminate gophers, so I decided to check Yelp. I read the company's reviews and decided to try them. They were everything stated on the reviews and MORE. I couldn't have chosen a better company or received better service. I have no doubt every single gopher has been eliminated. Plus they offered great advice to help deter further infestations. The price was more than reasonable for the amount of time and service performed. I will be recommending them to my Garden Club, putting a review on our local community website, and any other place I can think of. Plus, my neighbor called this morning to ask about them, and said they were going to call them for her yard immediately. P. Eileen Shephard, Rancho Murieta, Ca., 95683 read more

I've had nothing but a pleasant experience with everyone I've come in contact with at EcoGuard and I really appreciate that! We lived in our home in EDH for 5 years and never had a pest management service until I finally got fed up with spider & house centipede encounters inside our home and we hired EcoGuard. There was a noticeable difference after just one spray, and now eight months later after having them treat our house every few months, I can't even remember the last time I had a creepy crawly around! A while back we also had tons of bees swarming our tree in the backyard and a colony of ants had moved into our bathroom while we were away on vacation. Ecoguard came out right away and, both times, got rid of the problem with one treatment! Also, when I hired them and was doing the research initially, their prices couldn't be beat. I highly recommend this company. Thank you for great service! read more

I am very happy with the job EcoGuard did for me. I had a problem with squirrels entering below my roof line underneath my tiles and Nick came out, inspected our house very thoroughly and provided me with a fix to my problem. When he came out for the repair, he called ahead and arrived on time. He fixed the hole where the squirrels were entering below my roof, fixed another spot where squirrels had previously nested and even repaired a couple of roof tiles that had been dislocated by our recent storms. Besides all this, what I really liked about EcoGuard is they didn't try to sell me on an annual plan or services that I didn't want or need. All they did was fix the problem I had and they did it quickly and at a reasonable cost. Lastly, I can't say enough about what a great young man Nick is. He's easy to work with and just a wonderful person. I highly recommend EcoGuard! read more

Paula's professionalism shines brightly, showcasing her deep commitment to EcoGuard's mission. Her personality Is as bright as a star. The moment she walked in, her passion for pest control was unmistakable and infectious. I was overwhelmed to see millipedes and ants swarming my walls unexpectedly. With swift action, Paula expertly handled the infestation, restoring my peace of mind. Her phone call just days later showed her genuine care for my situation. The dedication Paula exhibits truly sets a high standard at EcoGuard's exceptional team. I never thought I would find such support when dealing with pests at home. They were prompt, knowledgeable, and friendly throughout the entire pest control process. Seeing Paula resolve the issue effortlessly filled me with immense gratitude for her expertise. EcoGuard deserves every bit of praise for their outstanding service led by Paula. read more

We started with EcoGuard about two years ago and we have seen a dramatic decrease in bugs around around our house. Most notably Black Widows. Every time we had something move in (earwigs and ants mostly) they were out services our home within a few days. Our tech, Bob, is friendly and listens to any conserns and adjust his spraying to accommodate us. Most recently we had a pest inspection done and found a lot of dry rot. We took a bid and look at a few other before deciding to have EcoGuard do the repairs. They were very competitive. We also has the front of the house refaced with hardy board and painted. We had a few issued with contractor at the start but both Danial and Vince stepped up and worked very diligently to correct any issue and made sure the house was done to our specification. Could not be happier with the result and the services form EcoGuard. read more