Food was just ok but both our orders were messed up. When we brought it to the servers attention, he went to the kitchen area and all the servers looked at us. He was never friendly or very attentive...never refilled water glasses. The food is ok - the service was very bad!! I won't go here again. read more

Very good Thai food - the staff is super pleasent -.. a lunch is $10.00 - not cheap like Jambo or someplace like that - but the quality and flavor is supurbe ..from my perspective when I eat Thai in Everett - it is Zab or Thai Valley .. read more

Good ambiance, good food. The wait staff are mostly apathetic and sometimes impatient, but I could care less. The food trumps that! So, instead of going in, I just order it for take-out :) read more

The food here is outstanding and I love the atmosphere. I'm a vegetarian but my husband and our friends always get the Three Flavored Chicken and think it's one of the best Thai dishes they've ever had. The service is wonderful and it's a nice atmosphere. We've been going here for years and the quality has never changed! read more

Had lunch for the first time at this place, it is too bad it is hidden in this strip mall. We had Green Curry, Phad Thai and the Crispy Garlic Basil Chicken, all very good with good customer service from our two servers. This place has an extensive menu with photos on highlighted menu items, which I greatly appreciated. We will be back again soon. read more

I had (Zab's Grilled Pork) grilled tender pork marinated with country sauce served with spicy roasted rice-lime sauce, grilled seasonal vegetables, and sticky rice. It was full of flavor. read more

New anti customer policy at Zabs thai restaurant This used to be one of my favorite places. My sister and I ordered a lunch special and the beef was so tough in the noodle dish, it was inedible. She called the waitress over to tell her it was a problem and to order something else with chicken. The waitress began with "did you order this?" well, DUH. She left with the dish and my sister's new order. She returned with the dish in a take out box saying 'you have to pay for this since you ordered it'. Thus began this ridiculous, unpleasant, rude inquisition telling us 'we trust our clients to read the menu to know what's in the dish or to ask the waitress'. I asked the waitress her name, she said Joan or June and when I asked her which, she refused to answer and turned her back on us. Then demanded to know our names and to write them down; that she'd go get paper! WHAT???? We complained more. She brought the 'manager' who demanded we tell him the last ten restaurants where they'd refunded our money when we didn't like the dish. I said "what is this, an inquisition?" You're in a service business. You didn't provide good service and the food was bad. We dispute the bill. They insisted saying it was their new policy. I have been going there for several years. Their waiter/waitresses are often moody, to say the least. With this kind of 'management' I can see why. She told me the money for the returned meal comes out of the pockets of the waiter... then she corrected herself and said of the owner. I will never return. The nastiness and extraordinary rudeness that apparently goes all the way up in their 'management' is inexcusable for a service business, especially a food service business. Bad food should never have to be argued over when there is a complaint. read more

I absolutely love this restaurant, I believe it is hands down one of the best Thai food restaurants in the area. The decor of the place is beautiful and I love the live piano music they offer on the weekends. If you are planning on going in I highly recommended the Swimming Rama the peanut sauce is delicious! read more

Amazing service great servers and amazing food I highly recommend the pad thai and everything else its all good.

My husband and I have been eating here for years. We have turned many friends and family onto Zab Thai. We have brought tables of 15 or more multiple times, we even had our wedding rehearsal dinner there. I get take out at least 3-4 times a month. The food is good and the atmosphere is nice. The problem for me is the customer service. I've tried to overlook it many times, even when they forgot people's meals, drinks, took our order like we were the last people she ever wanted to see... but last night was the last straw. There is one girl in particular that has got to have THE WORST CUSTOMER SERVICE EVER. I'm a dept manager of a retail store and if any of my girls treated a regular like she treated me they would have hell to pay. She overcharged me for my meal, then argued with me even when I slapped down the menu with prices. When I went to pay she noticed my card was cracked and put tape all over it against my wishes. The next day I went to use my card for gas ( I was on empty) and my card wouldn't work at all, even after I carefully peeled off all the tape. anywhere. Not at the pump, not in the atm across the street. I was forced to walk to a branch 3 blocks away in the fucking rain to get a replacement card to get home. I was so pissed! I'm still pissed. Called to talk to a manager, was told she wasn't there and they didn't know when she would be. I had to leave MY number so she can call me back. Lol what a joke. It sucks cause I like their food but even that was going south. Bye bye Zab Thai! Keep it up cause return customers are your bread and butter and there is way to many reviews like mine on your page. Your staff is gonna ruin your business. read more

Thought this place was ok and liked to see they started to deliver. So I tried and made an order. Took 2 hours to get me my lukewarm food! And I live a block and a half from the restaurant! And their only compensation was to send along a couple of drinks in cups that I had no idea what they were. The delivery guy was incoherent and barely spoke, more just grunted. Horrible service! Will not order from them, delivery or in the restaurant itself, ever again. read more

Favorite thai place so far! The emperor duck is ny favorite dish here. Always good service. Would highly recommend.

This restaurant is great. Of course, not just the food but also the hospitality. I went there many times and they have never let me down with the food quality. The owner is extremely friendly. They opened another location near the freedom center and it is phenomenon? I had such a good experience and will go back again for sure. read more

This place is the best Thai in Everett. They also got rid of the bad server and had great service!!

One of the best Thai restaurants Ive ever been to. The only thing I would change is, I wish it was a bit spicer. I got 3 stars but I think I will go for 4 next time and see if its better!! Other that that, I loved the curry!! read more

I absolutely love their Pad Thai, but don't waste your time calling in your order. I was put on hold and the cashier forgot about me. Needs better customer service skills for sure. read more

Went on a weekend with my wife & kid. Nice ambience, good food and some great melodious music from the pianist there... Loved the experience. We ordered the Golden Noodle and the Pad Woon den, Licked it clean . Right score would be 4.5 stars! read more

Favorite Thai place was closed today so I decided to try a new place. 6 minutes before the time that was given to me on eat 24 for it to ARRIVE, they call me. It sounds like I'm talking to a teenager who has ZERO phone skills, let alone any customer service skills whatsoever. She says she's out of the pineapple flavor of smoothie, then awkward pause. I said okay, so... And she says "I can make you...... Strawberry...... Or hey I can bring you a Thai ice tea?". Super confused because there are like 7 flavors of smoothies on their order site, she offered strawberry or an entirely different drink.... Strange. So I just asked if instead they could just take the smoothie off my bill. She literally just shoves the phone into a different persons face, another girl who sounds exactly like her, who says "hello?" I said "hi?" she says "hi...." *long pause* and after a solid 30 seconds I say I'm sorry, is this a different person? And she says oh yeah sorry, yeah this is a different person. WTF? Who answers a business phone and just repeats hi... My jaw actually hit the floor at this point. So weird. I explained everything that happened so far, she said she didn't know, shouted to someone else in the same room as her if she knew how to refund money when ordered from eat 24, asked if I'd hold, set the phone on the table (without pressing hold) and had a conversation with her "boss" on the phone for a solid five minutes before she came back and said "nevermind, we have pineapple, so we'll be there in about 20 minutes". The food was suppose to arrive already, so I clarified, and she said "well yeah, we have to make the smoothie...." And then said sorry and hung up. The literal most awkward and strange conversation I've EVER had on the phone. So many things they could've done. Starting with putting an adult on the phone. Offering any of the other flavors to me that their website offered. Using a hold button. Having general speaking skills of any sort. Update: food came 20 minutes later from the phone call. The girl brought a piece of printer paper with my order on it that she had me sign saying I promised to pay for the food. I asked if I could have a copy of what I was signing and she said she only had one, and they usually "put it online or something". After reading the other reviews, it's clear these people are money obsessed and haven't got a single clue about how to operate a business. My smoothie isn't pineapple, it's clearly pina colada cocktail mix and ice blended together (makes me think they didn't find the pineapple, but the manager just told them to use that) but they brought me two of them and said that was for the problem. I live alone, so I'll be throwing it away. Not sure how that's suppose to make up for it. The pad Thai came cold, with hot spices lumped in the middle and no flavor anywhere else. The tofu salad was $9 for a small side size? And I got about ten pieces of iceberg lettuce.... Really nothing special at ALL. Will never go back, and will continue ordering from my fave Thai place, all rice Thai hut, which is a little hole in the wall place that tastes incredible, always shows up on time or early, and shows up hot. I suggest you do the same. read more

First of all I wish I could give this restaurant 0 stars. Worst service I have ever experienced at any food establishment. They took 3 minutes to even realize that we were waiting to be seating. Before ordering our food the servers asked us multiple times if we were ready, in a rushy manner to the point that made us feel like we were not welcomed. When the food arrived (which was a very small portion) they didn't ask if we needed anything else just dropped the plates and disappeared. My friend had to chase someone down just to get soy sauce. After I finished my rushed meal a bill was delivered to the table that already had an 18% gratuity added to it. I at that point realized that they obviously didn't care about giving good customer service due to their tip already being guaranteed to them at the end of every meal. I wouldn't have minded if my service was good to begin with, but no one even mentioned anything about an added gratuity to the bill and it was mentioned no where in the menu. I always tip well but for this establishment I would not have even left a tip for the terrible service I received. Additionally to ALL that, on our way out I grabbed two mints for my friend and I and was scolded like a child being told "you can only have one mint per customer" SERIOUSLY?!?! I was shocked. I will NEVER be coming here again. I would stay away if I were you too! read more

Came by today and ate at the restaurant with three friends. Service was pretty good; it did take a while for them to ask for our orders, but we were fine with it. Food was wonderful... Now you're wondering, "Why the 1-star?" When we were paying for our meals, one of my friend pays our party's tip (don't worry it was a little more than standard) and leaves it on the table. We walk out, in a good mood when all of a sudden, one of the waitresses comes out clapping her hands at us and asks why we did not tip her. We looked puzzled for a second (thinking it was some kind of joke), but my friend who tipped for us, walked into the restaurant and showed her the tip on the table. She apologized to him, nonetheless. However, it left a bitter taste in my mouth and I was a little embarrassed since I was the one who recommended the restaurant to my friends in the first place; we have eaten here on numerous occasions as well. In the end, it looks like they lost good paying loyal customers... read more

I've never felt the need to complain or write a negative review of a restaurant, until today. I just returned from lunch at Zab Thai and have never experienced such poor service. Upon arrival, my friend and I confronted a line of customers leaving and paying. After making eye contact with several staff we continued to wait to be seated and contemplated just leaving (wish we had). I had seen a lunch special advertised on the website and upon ordering, pointed this out to a waitress who told me the food is the same, but the price is more now and the menus had "recently" changed. This made no sense! Needless to say we ordered lunches and waited for the soup listed to arrive, as we were hungry. Nothing came until our main course was just dropped off. When I asked about the soup, she responded we ran out of soup. That was that and away she went. I coughed up what was supposed to be medium heat pad thai and no waitress came to see how the food was or if we needed anything. I had to wave them down from across the room just to get to go boxes, I gave up trying to get a more palatable plate. Unfortunately, the box brought was dirty, so I had to get their attention a second time for a new one. Upon receiving the check, I pointed out it was incorrect, a second was brought over which was still wrong. Walking up to the counter to sort it out, the older woman began passive aggressively began arguing with me that we were the only customers to ask for the advertised lunch special and that they were telling customers there was no soup, which no one mentioned the entire time until I asked. It was as if I shorted her, when in reality my friend and I were being asked to pay for more than what was delivered. The waitress said they didn't have the "free" soup and that they were making nothing on the meal? She also pointed out the price on the menu, I told her to simply have the website changed if they were not honoring the lunch special any longer and that it clearly stated soup is included as part of the meal. Both my friend and I left upset and very disappointed to be spoken to in such a way, we will not be returning - we were held up trying to get everything straight and still had to overpay for what we received. read more

I came on sunday may 8 around 6.39,,i got my table by the door n start ordering..im a regular customer until yesterday shit happen to me at this restaurant..i order my food,,order 3 kind satay tomyum n thai style basil..after im done eating i paid n everything was fine until i check my bank account they charge me twice,,funny thing is the bills that i got it was 33.20 baks but they charge me twice with a different amount wiches 41 dolar..so pretty much i paid almost 80 baks just for 3 item of godamn thai food..n i called to the restaurant n they said the server fucking forgot to tell me what mistake they have made..if this server letting me know before i leave the restauran or before i check my bank i wouldnt be so pissed..people making mistake i get it but this is not acceptable..i ask for a manager they said is not there,,when i want to talk to the server who serve me she let somebody else handle it..n the worst part is i couldnt get my money back in a week n i got no receive of my return..usually only 3days but this a week.. read more