I highly recommend that you avoid this Verizon store if Sandy is the only person working. She has…read moreno idea what she is doing, not to mention she is very hard to hear. It seemed like she was whispering which made her very difficult to understand. My wife and I went to the store at 9:05AM EST as the hours of operation are listed as 9AM - 7PM, but there store was still not open when we arrived. On the door, there is a QR code that you can scan in order to get the hours of operation. After scanning the code, thinking maybe the website, and Google, had not been updated with the new hours, it stated that the store hours were 9:00AM - 7:00PM EST, so I called the phone number listed. No on answered and the message stated that they were helping other customers, which could not have been the case. We decided to grab some coffee and wait. Around 9:30AM Sandy arrived, so I asked her what time the store opens and after asking her to please repeat herself multiple times, she was whispering so low that I heard no sound, she stated that they open at 10:00AM and close at 6:00PM. She had us wait about 10 more minutes, and then she let us in. I must say, if the store really opens at 10:00AM, she did end up helping us about 25 minutes before the store opened, and I thanked her for that. When we could hear her, she was very kind, however, it was pretty clear she was not sure what she was doing. She could not fully explain any of the "Deals", nor could she clearly answer any of our questions. A couple of times, she actually said things that I was sure were wrong, so I stated what I thought was correct and she said "Oh yeah, that is right", though barely audible. We ended up getting my wife a new iPhone 16 Pro, in the color she wanted, and Sandy proceeded to "help" my wife set up the new phone. I checked my wife's old phone to assure that it was backed up and Sandy set up the new phone. Unfortunately, however, many apps and non of her messages transferred over, despite assuring those were backed up to the iCloud on her old phone. We bought a new glass screen protector for my wife's new phone, as well as for my phone (iPhone 15) and had Sandy put them on for us. We also purchased a case for my wife's new phone. The screen protector and the case were properly installed to my wife's new phone, for which we are grateful and thanked her. While installing the glass screen protector on my phone, I saw Sandy struggle and was a bit concerned, however, I said nothing as I assumed she was the expert and would make sure it was properly installed. By the time I got home, however, I realized that the screen protector on my phone was definitely not installed properly and, in fact, had a huge bubble coming up from the bottom of the phone. Ultimately, I am pretty sure the screen protector on my phone is never going to be right and I will need to purchase a new one. All in all, we are very disappointed with the service and will never be returning to that store, other than to see if they will put a new protector on my phone free of charge. We shall see. I hope you find this helpful, and highly recommend you use a different store if you have the choice.
Follow up - Went back to the store and Victor was able to remove the bubbled screen protector, which was for a different phone, and replace it with the proper one.
