1. Your Automotive Solution

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Naples, FL

Your Automotive Solution

5.0 (1 review)
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Services - Your Automotive Solution

Auto transmission repair

Routine automotive maintenance

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2 years ago

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Firestone Complete Auto Care

Firestone Complete Auto Care

(18 reviews)

I took my car to this location on January 11 for the first time to have it checked because the tire…read morepressure light was on. They told me that two of the sensors were broken and quoted me $420 with taxes to fix them. I felt that price was extremely high, but I decided to go ahead with it to solve the problem. After they kept my car for a full day, I picked it up on January 12 and noticed that the warning light was still on. I went back immediately, and they told me that it was normal and that the light would turn off on its own. A day passed and nothing changed, so I returned again. They kept the car for another full day and then told me the issue was the spare tire sensor -- something I don't understand how they didn't notice during the first inspection. They then said they couldn't fix it because the spare tire was expired. So at that point, my problem was not fixed and I had already paid over $400. I then took my car to another shop, where they told me something shocking: whoever said it was the rear/spare tire sensor was wrong, because my car does not even have that sensor programmed in the system. They checked all the sensors and confirmed that the real issue was that two sensors installed were not compatible with my car -- the same sensors Firestone had installed and charged me $400 for. I went back to Firestone and spoke with the manager, Gloria -- honestly, the worst manager I have ever dealt with. I don't understand how someone like that represents this business. She asked me to leave the car again so they could "check it." This time they told me the tires had too much air and that they could even explode -- even though THEY were the ones who added the air during the sensor replacement. After removing some air, the problem continued. Then they said they couldn't check the rear tire because they didn't have the proper tools -- unbelievable for a place like this. Later, Gloria came out and insisted that they had already checked it and that the spare tire was the problem. I showed her photos and explained what the other shop found, proving the system doesn't even read that sensor. She then told me I needed a certified letter for them to do anything. I asked for at least a refund since only 8 days had passed (most of which they had my car). After waiting almost another full day, they told me they could do nothing. Unbelievable customer service. A place like this should not treat customers this way. Completely mismanaged, unprofessional, and unwilling to take responsibility or even try to solve the problem.

I stopped by the Firestone on Pine Ridge and waited a few minutes to see if anyone would help…read more There was a guy ahead of me who'd clearly been waiting even longer. It seemed like no one was working there.

Naples Mechanics - Rear struts replacement

Naples Mechanics

(54 reviews)

My 2nd trip to this shop. I was so very pleased with my first experience, I had to revisit again…read more Volvo says you don't need to do a transmission fluid change til 100K miles, but I've put 75K on this car, towed a boat across country and driven it almost 24 hours nonstop on a few occasions. I thought I felt a slow shift point once or twice in the last few months so I decided it was time. I was right. Artem saved and showed me how dark brown the normally pink trans fluid had become. Yuck! The Naples Volvo dealership wanted DOUBLE what Artem charges and I can guarantee you, it couldn't have been done any better. I noticed a discernable improvement on the drive home tonight from his shop and I'm sure my gas mileage will improve going forward as a result, too. And it's not just Volvo's Artem works on.....seems like nearly every foreign car is in his shop or his parking lot. So happy to have found an honest and reliable car mechanic here in Naples. Thanks again, Artem!

My first time taking my car here and I was impressed. I had taken my 325ci to my regular place for…read moresome minor bodywork and asked them to do an oil change while it was there, which they confirmed was done on pickup. When I returned home I pulled the dipstick and the oil was obviously not fresh. I called to point out the mistake, but they doubled down and the mechanic confirmed it was done. So I found Naples Mechanics and took it there and they confirmed I was correct. While the car was on the lift, the owner also pointed out that the central arm bushings were shot and that the rear shocks were leaking. I had been taking my car to the previous place for the past 5 years, so they had plenty of opportunities to identify these issues (I only do very low mileage each season), so I opted to have the work done by Naples Mechanics and was very pleased with the work done.

Your Automotive Solution - autorepair - Updated October 2026

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