always do my oil change here. They are always friendly and not a long wait. I have been coming here for 7 years

Walked in with no appt and was welcomed warmly. Needed a belt which was installed within the hour. Even gave me a ride home in the interim. read more

My transmission blew and took my car here. They changed my oil and gave me a 4k quote. And made me pay for the oil change even though I didn't ask for that. read more

I'm being generous with 3 stars, but there are some good points here- easy to get to location and comfortable waiting room to name a couple. I went in for a scheduled oil change and tire rotation, at which time the mechanic pointed out two rear tires in need of replacement. I ws told they could be ordered and installed that day, but the delivery truck was late. The next day came, and when I showed up to pick my car up, the guy behind the desk told me he ordered the wrong size, and they were going to drive up to Ft Myers and get the right tire and still have them installed before close, but the call never came. So here is day 3, and I finally got my car back but it turned out the guy had transposed the numbers for my phone and kept calling the wrong number with updates. Here's the thing- I could have let it all go, which I did, but they were so unapologetic- not one sorry for the inconvenience, nothing. Keep in my I'm on vacation and lost almost three days. They could care less. I wont be back read more

I've been coming to this location for all my oil changes on my car and I have nothing but great things to say about them. Walkable to a few restaurants while you wait and they have a comfortable waiting area if you choose to stay. read more

The best shop in Naples and I highly recommend them they know what they're doing. And besides that they are really cheap for kind work they do So don't hesitate to go to them if you want reliable service read more

Always fast reasonable honest service I have been going to them for several years Used them for brake repair, oil changes, tires, Headlight replacement, electr read more

I Brought in my BMW to have a tire replaced, after getting back home and taking a closer look i noticed 4 large scratches on the wheel that were definitely not there before, they also did not return the valve cap. The biggest issue they mounted the tire reversed, inside side is facing out it is clearly printed on the tire. Either the tech has no clue or maybe he did it on purpose. If you care about quality i would highly recommend staying away. read more

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If you are looking for a professional, clean, friendly service garage that also does great work, The Garage is your place. I needed a set of tires that nobody seemed to carry. I went to the garage and they were able to get the tires and install them the the same day. I also had my oil changed. I really can't find any negatives with the garage. The prices for service is very reasonable. I have been using the garage for years now. And I will continue to do so. These are true car guys! read more

indeed old time service and old time honesty. The manager could not have been more forthright. I could have been easily charged elsewhere for an alignment but he determined after thorough no charge testing that it was not necessary. I would not take my car anywhere else . read more

Garage Auto is fabulous!!! They're honest and fair!! Great service! Highly recommend them!

If i could give them a 0 star rating i would. These people have had my grandmother's car for months, claiming it would be fixed soon countless times. After spending thousands of dollars in repairs, the car was taken home after they said it was tested and safe to drive. After taking it home it was clearly not safe and it was taken back to the shop, under a warranty given by their company. Now they are requesting over a thousand more dollars of my poor grandmas money when they claimed they were going to fix the mistake they obviously caused. My grandma was in disbelief when they asked for a thousand MORE dollars and said she didn't have that to give him. His response? "Well bring me your title so atleast i'll get something out of this" absolutely disgusted with you people read more

I had a slow leak in a tire. I dropped it off and came back later and it was fixed with no charge! Nice!

Excellent service and friendly. Price in line with services rendered. Done ahead of schedule and even had to locate some extra parts. Thanks guys read more

I brought my car into the Golden Gate location for a simple tire rotation and wheel balance. I had an 8:30 appointment. I dropped it off and picked it up at 11:00. As soon as I left I heard noise coming from the wheels. Brought it back right away and a tech said I needed brakes including rotors. I knew this was not true because they were done less than 3k miles ago. I spoke with the manager and he went and looked; he said the issue was that they put the wrong size weights on and they were hitting my calipers. He said it would be fixed quickly, but couldn't explain why the tech said I needed brakes. As soon as I took the car back out again, I still heard the noise. Went back a third time and they said the tech put the wrong weights on all of the wheels. Back into the shop; I didn't leave the shop until 2:30pm. Total waste of my time. The only explanation was that the tech is new. Would not count on them for any serious issues. read more

As a small business owner I always try to right a wrong with the business before writing a negative review. I just had my first and last oil change with this establishment. My husband is a mechanic and usually services our vehicles but due to health issues is not able to. The service includes tire rotation so I marked the tires to be sure they were rotated. They were not. When questioned I was told that if the wear is the same it's not necessary. Total B.S. My owner's manual also went missing from my glove box. I had read another review saying this happened to her so i was sure to look when i dropped it off. I should've taken a picture. When questioned I was assured the technician never went in my glove box. I called total B.S. because it was there when i dropped it off! Then I was told to buy a new one, bring in the invoice and they'll reimburse me. . I was hoping this would be a reputable place, no such luck. Now I'm questioning if they even changed the oil. read more

If you need service on any kind of car this is the place to go! I grew up around cars both my grandfather and dad retired as mechanics/service and part managers etc and this place is the best, they are friendly, accommodating and they don't take your wallet, they are fair and up front and I will continue come here for my car!!! Give them an opportunity I promise you won't be disappointed! read more

My name is Greg In September, I took my SUV to the garage, The big blue building on Prospect Avenue, to get some front and work done. after two days I was told my vehicle was finished, I picked it up and the repair had never been done, and I was charged for the repair anyway. The garage is not a good place to take your vehicle for repairs & the people there are dishonest. There are other honest mechanics in Naples. read more

The Garage Auto & Tire in Golden Gate (off of Collier Blvd) was amazing. I came in, with out an appointment, and I was in and out in an hour for an oil change plus balance & rotation check with a guest before me. The gentleman in the lobby was very polite and energetic. read more

Great, clean place with friendly service. They changed the oil and rotated the tires on my car. Great deal!

I had received a coupon in the mail for an oil change with filter, tire rotation, and any and all fluids to be checked and topped off. I had a friend who told me how he never trusts the services of garages to not try to up charge on this service. He continued to tell me how so many times the garages will do the least that they can to get away with spending more time than they have to. I wanted to prove him wrong; and put nail polish on a letter center in my tire. I came home and we went to inspect the job..I was shocked and so saddened that my tires were not rotated and the fluids (especially my window washer fluid) were as low as they could be. I called and the owner was very cordial (actually called me back from a weekend away after he heard my message after hours). We planned on my bringing the car back 4 days later (my next day off) to rotate my tires and add the appropriate fluids. Yes..the tires did get rotated; the fluids DID NOT get filled AND WHAT REALLY MADE ME WRITE THIS YELP WAS THE FACT THAT THE BRAND NEW OWNERS MANUAL FOR MY BRAND NEW CAR HAD BEEN TAKEN FROM MY GLOVE BOX! I needed to check something and when I went to get it out.it was gone. Again, my friend, told me that this is quite a common occurrence. That manuals appear on eBay and such to be sold!!!! I cannot prove that the manual was taken by the mechanics at this garage; just too much of a coincidence for me. It is sad that I could not have developed a business relationship with this company. I am a single woman and trusted these people to begin a business relationship. Not now...please think twice before responding to their coupons.. read more

Despite good google reviews, these are not the guys to go to. They're also not on Angies list... for a good reason. The only good thing about these guys is that their labor charges are absurdly low. Of course, they're probably just not paying their mechanics very much. They overcharge on the parts by about 90%. They will try to tell you that it's the local auto parts store who is charging a 40% premium, but that's a load of hooey. Two local auto parts stores list their items ON THE SHELF at nearly half what these guys are charging. So if you use these guys, make sure they'll use the parts you bring in and then see if they'll do their absurdly low labor charges. read more

I recently moved to Naples and after a move one of my biggest concerns is finding a mechanic. Where I came from I had a great one, so I was concerned about starting over. My car is a 2008 and runs great but it does have issues from time to time. This place had great reviews between here and a local Naples Facebook group so I tried them with an oil change. Since I liked the staff then I went back a week or so later when my AC gave out. Again, another successful visit and the repairs needed were not nearly as bad as I suspected. Hopefully not too soon, but I will be back when needed. Thank you for making auto repair a good experience. read more

Always fast reasonable honest service I have been going to them for several years Used them for brake repair, oil changes, tires, Headlight replacement, electrical work. read more

Richard C of Marco Island is off his rocker. NOBODY puts in parts that you bring in yourself and then charge you absurdly low labor costs, you should defend yourselves from lunacy. You guys are the most reasonable and honest people that I have come across since moving to this den of iniquity 15 years ago. I always read the bad reviews first to see if they sound reasonable or if they are written by cranks. Have that rocker checked Rich read more

excellent service, excellent work. great people. i went to the naples location ( near the airport) and was just really happy with everyone there. this is my spot from now on. read more

This has to have been THE!!! Best small business auto shop I've ever been to. I needed to have break pads put on my car that I brought into the shop. Not only did they take my car in right away. They had no problem using the pads I brought in. Most places won't use parts a consumer brings in. I was so pleased with how professional they all were. I later was having an air conditioning issue, once again they were happy to take my vehicle right in and service it. I highly recommend using BIG BLUE AUTO.!!!! read more

First let me say that Nelson was excellent and he was very helpful and the owner was very nice. Dave was a complete jerk and the mechanic I dealt with was a complete jerk. When I brought my car there it was running horrible when they brought it out to me two hours later it was running horrible. When I brought it back eight minutes later the mechanic walks out and says what's the problem I said it's running like shit ,his response to me was with a bad attitude, it was running like shit when you brought it here wasn't it? The second trip they replace the two fouled spark plugs that was making it run like shit. Why wasn't it done the first time ?,because he never drove it up the street after fixing it so how could he know it's running like shit right? Then I looked under the hood when I got home to see my brand new spark plug wires and this is what my brand new spark plug wires look like. Dave's response was the engine was very dirty that's why the spark plug wires are dirty. Really? Every inch of the brand new wires is covered in grease?Oh and here's the real kicker for absolute horrible laziness and being cheap on product and robbing a customer,they didn't even replace the lost coolant with coolant they filled it with water! I called him back Dave was very aggressive very rude and was saying that I wasn't pleasant at all! I'm calling the owner tomorrow and letting him know this about his useless employees. What a shame read more

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In a time where it's hard to trust a mechanic, the good ones need to be heard. This place is fantastic. Heard about it from someone I know of that has been coming here for years and now I come for all my maintenance. Even oil changes are the best price in town. They come with a tire rotation which is hard to find anywhere else. read more

I have been in Naples full time for 4 years. I have tried several auto repair shops. I accidently found this shop two weeks ago while out car shopping for my daughter. We had a rental car and I was worried about an engine noise. Pulled into Big Blue Auto Care. I was treated like I had driven in a Rolls Royce. They checked the car over, took it for a test drive, made recommendations, (as in. it definitely had a mechanical problem, I should turn it back into the rental car company and get a swap, stop driving it.) They had no profit to be made on my rental car, and didn't hesitate to help me. THIS IS MY NEW CAR REPAIR CENTER! The waiting area was clean and the service techs were extremely professional. I overhead them talking to other customers, they were honest and upfront about costs, options, and suggestions. You might wonder what I know about cars. My background on car repair is: My father owned 4 auto repair and parts shops when I was growing up. I might be a "girl" but, I definitely absorbed alot of car information. Big Blue Auto Care can service your car and it will not void any manufacturer warranties. They have a 15% discount for first time visits. They offer a Buy 3 get the 4th free oil change. Free WiFi. They will shuttle you if you need a ride. Can't find any reason not to go back. read more

Dave the service writer is terrible. I had an appointment for and oil change walked in stood there for 3 to 4 minutes before[not looking up just staring at his computer]he said what do you need. I explained that I had a appointment gave my name. He still stared at the computer never looking up to see and proceeded to type on computer for another 4 min. I walked out. He called 5 min later wanted to know why I left I explained that I was surprised that he even noticed that I had left. read more

They served me well the first time with a cost-effective solution, I'm here again for something else. They understood the constellation of symptoms right away and will follow the same diagnostics path I would if I could actually do the work! So we'll see! read more

Big Blue Auto. What else can I say but if your thinking of bringing your car here for repairs.... Run as fast as you can! I brought my Maxima in for a Power steering problem and after being given the quote, I told them to proceed. The car had a new pump and racks replaced for $1,800. A week later, I needed to put more fluid in and discovered the cap for the reservoir missing. What kind of mechanic leaves a cap off?? So they replaced the cap. After another week, I still had to add fluid. So I bring it back for the 3rd time for the same problem. They called me to say the high pressure hose has a leak and needs to be replaced. Hmm. Maybe it was the hose to start off with? And they said to fix it, they need to remove the belt that goes around all the pulleys. But there's a problem with the tensioner pulley and it needs to be replaced because the tensioner pulley won't loosen and allow them to remove the belt! So now I'm out another thousand bucks. They called me to say that the car is working and sounded great and that it's ready to be picked up. When my wife picked up the car she immediately called me and said that it sounded awful and was running terribly!! I drove it and it was misfiring. It was sputtering like it had no gas. I took it back. They didn't even diagnose what the problem was! Instead they called me to say the bearings in the front wheel are bad and that they need to replace for another $450. Enough is enough!!! I have to bring the car to someone else. Three times to get the power steering fixed and in the process they messed something else up! When I finally get the car fixed, as it should have been done the first time, I will let you know what the second mechanic says but as far as I am concerned, Big Blue stinks!! Maybe they are good at oil changes but Anything else is beyond their comprehension!!! read more

Honest service. This is the first time EVER that I've had an oil change and not been told I need to replace my transmission fluid, air filter, brakes, etc.. I do a lot of my own work so know what needs to be done. These men have earned my return business! read more