My college age son took my car (Mercedes) in. I was charged $2800 for brakes. (My son approved the…read morecost, not knowing that it was a ridiculous amount of money). The reason I went to Windermere instead of the dealer is because Windermere came highly recommended, turns out they charged double what another retailer would've charged and even more than the Mercedes dealer would've charged. My boyfriend tried to talk with them, asked how they could've charged so much. They said my college age son approved the cost and they had to get parts from Europe, tariff, etc., etc. I believe my son and I were taken advantage of. I don't recommend this business.

We have been utilizing both locations for years. Very highly recommended for the front desk girls…read morepoliteness and efficiency and Jim's service in fixing our daughter's car. He was extremely helpful and explained in detail what we needed to know. 5 stars for sure.

Although I never received a complete service here, I have to compliment on the fast response time…read moreand honest feedback. When I came in, they ensured I had an accurate diagnosis. Looking forward to having some service done here when the time comes.

I needed a Freon charge in my Volvo car and was able to book an appointment quickly and received…read morefast service. I will definitely be using them for all my car needs going forward!

Hard to find integrity, honesty and a genuine concern for you and your vehicle all in the same…read morelocation I've been in the automotive repair business for over 50 yrs and found this gem in Naples. This shop came highly recommended and I highly recommend it too! May God continue to bless you and bless and grow your business

This is the shop if you want honesty, communication, no upsell, quality and value of work. Family…read moreowned and reasonably priced. These are my guys going forward and I would not hesitate to recommend them to family and friends.

Called to schedule a 4 wheel alignment for my BMW. Prompt service, clean facility, nice people,…read morepriced lower than the local BMW dealer and did a perfect job. I recommend them.

On November 5 2024 I visited European Auto Repair to investigate their honesty and Pricing. I have…read moremaintained my 2002 Boxster as my family business is car repair. I'm from out of state and my equipment was left behind so if I need someone else to do repairs that would be too cumbersome I want a place I could trust in the future. The alternator job was just a test, nothing wrong with my alternator. So you know the vehicle was not with me at that time. The first question I ask could they replace an alternator in my vehicle with the new one I purchased? his responded that Florida laws state that it is illegal for any service shop to perform repairs all items must be purchased exclusively by the shop and no work can be repaired with outside items. Not true, First lie. Check the status if you don't believe me. A shop can turn down work but it's not illegal. Second question, if the item was purchased through them how long would it take to install? His response is 4.5 hrs. So you know, to facilitate access to the alternator there is a face plate that must be removed. I told him I removed the face plate, which took all of 7 min. The actual job of replacing an alternator on a Boxster is easier than changing spark plugs. It is one of the simplest repairs to perform. It takes no more than 35 minutes to remove, It is only held in place by two bolts and 2 wires in the back. If one of the bolts is stuck it requires several light blows with a hammer to loosen which would add 5 minutes. Reinstall, and repeat the process in reverse. If this job was undertaken by the slowest mechanic in all of Naples with no Porsche knowledge they could do it in 2 hr and that is being extremely generous with the time allotment. So if you choose to use this repair shop you have been duly warned. Such a shame, I truly wanted to say good things and use the shop for the future, especially after reading other reviews. I don't know, maybe they do good work but you are paying an exorbitant amount. The search continues. Now to check with other shops hoping to have better luck. labor cost should not exceed 2 hrs not 4.5 hrs. This is a simple job. price for labor should be 220 to 250 ,no more.

Great customer service! Wonderful staff here, couldn't get…read morean appointment at ford and came here last minute. Will be coming back from now on.

Christopher and his team were fantastic with our full service oil change. Polite, speedy, and…read moreprofessional. Would highly recommend!!

Timely response and honest workmanship. No surprise quoting and respect for the vehicle.read more

Very happy with the service at Stricker Automotive. Communication was excellent and I appreciate…read morethe followup until the repair. Highly recommended and I will continue to use the services in the future.

Honesty and 5 star service!! We only bring our cars here. Fast and thorough on every visitread more

I only go to Collier Automotive. This is the best, more reliable, more honest mechanic I have ever…read moreused. I go no where else except to see John.

I am responding to the comments that was left for me on my original review:…read more We're sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at 1-800-876-6676 Option 2. Any one of the customer service reps can be of assistance. I have now tried to call the number they told me to call 3 times and was put on hold all 3 times for over 20 minutes. The fourth time I held for 20 minutes for the call to be ended. I would like someone to get in touch with me ASAP please. You can get contact information from the TireChoice location on Radio Road in Naples where they overcharged me on October 1st. They will know who I am. I sure hope someone has the decency of calling me in regards to this matter. Do not put generic messages to someones review to make it look as if you care but then do not answer your phones at Guest Services.

I had a slow leak in one tire so I made an appointment at Tire Choice on Radio Road in Naples…read moreFlorida. The experience was stellar. Courteous and knowledgeable service. In highly recommend this #TIRE CHOICE location!

From the first time to speaking with Art & Family felt a comfort of working with a good family…read moreBusiness. Quality and Care! Communication was spot on! Felt like i was in good hands from the beginning to the end :) Happy to have my car back & running like it should be. Thank you Art & Family!

No matter what insane situation I find myself in, Art is always there to save me. Whether he's…read moresqueezing me in for a last second appointment, working late into the night to get my vehicle back to me on time, or letting me stop by when I call him day of, hes always available. He has never once overcharged me, and always gone the extra mile. I will undoubtedly always come back to his shop.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.