I have waited a while to write this review, as I wrote to the company, TWICE, in the hopes they would acknowledge the problem, but alas, they have not responded (including e-mailing the corporate offices of the parent company), so I can only presume they truly don't care about how badly they messed up our move.
We needed a full pack, move and unpack, because we are both extremely busy and taking care of a kid who has some special needs. We had a similar service done when we moved into that apartment in 2016 and it went fairly smoothly. However, the person we used was not taking any jobs during the pandemic. After coming and surveying we were given an estimate and assured this could be done over 3 days (1 to pack, 1 to move, 1 to unpack). Prior to them actually moving, we got rid of several items and actually found time to do a decent amount of packing.
We also obtained a large amount of boxes, bubble wrap and packing tape to save a little on material costs.
The pack went extremely slow as one of the people who showed seemed very distracted. He kept walking past our supplies and using You Move Me supplies and packed up several items that he was specifically told not to pack (for example we had clothes on our bed we had put aside, so we had 3 days of clothes and he packed them up and then didn't remember which box he had put them in). The original plan was to pack everything BUT the beds and move it into the living room so it could be easily moved out the next morning. However, by the end of the day, packing was not complete. We were told the new plan was to start the morning by finishing up the packing and then move everything over.
I received a call the next morning a few minutes before I expected people to show that they could NOT show up that day, as one of the movers had a family tragedy. They told me only 2 people were now available and they didn't think 2 people could move our stuff. This was odd since the original estimate called for 3 people on packing day, 4 people on moving day and 4 people on unpacking day, so I couldn't understand how losing 1 person left them with only 2. I was ultimately told a full crew of 4 would show up the next day, finish the packing and move everything over.
On Saturday morning the new crew of 4 showed up. However, they changed the plan once they got there and now decided to start with loading the truck with the items that were already packed, while also getting the beds and other items prepped. At one point towards the early afternoon we were told the truck was full, but we still had a significant amount of items at the apartment and lots of items were still left completely unpacked. I don't know how this had filled up the truck, since we had more stuff when we moved in (since we had now gotten rid of a large couch, a large bed frame and a TV) and it was moved in during one trip. The NEW plan was now to take these items over, unpack them, assemble the beds and then for unpack day they would start at the old unit, grab what was left, pack up the remaining items, bring them over and unpack everything.
That next morning I received a call that there was a new plan. Instead of everyone going to the old unit to FINISH the packing and moving, 2 people were going to the old unit to finish packing and moving and 2 people were going to the new unit to do the unpacking. This ended up making everything worse, b/c it was impossible to properly coordinate it with my wife and I separated and one of us looking after our son, as we were needed at both locations. We started off the day with 4 people, but 1 person left after about 2 hours and then another left an hour or 2 later.
The people unpacking, now, were not the people who packed and they had no idea what was in any box, as the boxes were not properly labeled.
The crew had to give up b/c they told me they had another move they had to go pick up a bigger truck for. We were left with about 50% of home left to unpack and MANY items missing until this day. (PS, we are still not unpacked)!
They just missed in every way on this job. read more