Very impressed by this location. I had occasion to visit the week before Christmas to send a…read morepackage The line was wrapped around the store and nearly out the door when I arrived. I questioned whether or not I should come back but I stayed as I needed this package to go out as soon as possible. The line ended up moving very quickly as even more customers arrived. All three registers were open and the employees were working speedily and diligently to help the customers as quickly as possible. As my turn came I was told my package may not arrive by Christmas as the deadline for that date had passed. However I learned that only two days later my package was received and all was well. Very happy with the staff and the wonderful service I received.

I just found out from customer service that when tracking says they have your package, they don't…read morehave the package. It's a lie. I've been waiting for weeks for my kidney medicine. I'm told it's not coming. I have a kidney infection now because of UPS.

The best customer service I have ever had. I was in a bind at my job trying to get a banner printed…read morelast minute. The sales associate and manager Scott worked with me and got it done within the hour. I can't say enough about how great they are. I went to two print shops and they flat out told me no. Not only were they helpful to me but as I waited on my banner to be printed I watched them interact with other customers and be super helpful to them. I'm not understanding why they have only 2 stars. Amazing place and people.

I had a very disappointing experience at this FedEx location today. It was disappointing was the…read moreway I was treated by the employee, Christina. I politely asked a few questions about the pickup time, but she was rude, dismissive, and unnecessarily unpleasant throughout the interaction. As a local business owner, I understand that employees can have stressful days, but customers still deserve to be treated with courtesy and respect. It seems like she was on drugs honestly. I hope management addresses this issue so future customers have a better experience.

Oh boy...if you're going here, its probably because you either had a problem with a delivery or you…read moredon't know about the UPS Store yet. Either way, if you find yourself here....be prepared for an uncomfortable ride. Now its not to say that the staff here is terrible...in fact they are nice and friendly. However, because of the size of the hub compared to the size of the office, you often times have several people (think 10-15) standing in line all waiting to either ship a package or receive a package. All impatient...all tired, maybe hungry. And you're just wanting to get the heck out of there and go home. Long story short...go to this place with lowered expectations. Take a good book, maybe your iPhone/iPad to play games on. Most importantly, take your patience...you know that thing you leave at home before you get on the road....dust it off...try it on and expect to be using it for the 40-50 min you'll be here. Enjoy!

F**k UPS. Can't even make a delivery for the time frame they gave of 12:45pm to 4:15pm for a…read morebusiness that closes at 7pm. Then they wanna say we didn't give a time frame, like you stupid idiots! Yes yall did and I took a screen shot of it! Then you wanna say "oh, well we don't know when a business will close" again more crap coming out their mouths. Yes you do know when businesses will close as that's how you create drivers route that has business stops is by knowing the close time for said business and to ensure the delivery is being made in a timely manner. No one should be paying UPS to delivery anything and as a matter of fact anyone getting deliveries should be demanding to get paid to even deal with them. They either need to close up shop or restart from ground up and learn how to create a route for drivers that have business stops in there. Bet if yall were picking up items that yall would have been there earlier than needed you POS!

I went to drop off some return items that my wife always did ! Now that I'm divorced. I'm learning…read moreto live again with all these admin things The beautiful young black woman at the front was so helpful wrote down on a Post-it note what I needed to do to go forward with the return process cause does the item still wasn't marked as delivered on my end ! I did not get her name but super kind!!!! I also needed to get exemption from immunization notarized for my daughter for school ! and Miss Katrina that helped me was so sweet kind and helpful not only with the information but the whole process simple easy for me ! Im proud that I'm in Royse city and instead of moving, I may stay here I could this kind of service and kindness in my life !someone's always there to help me I hope that people from here continue to be this way really fast growing town in these women still made me feel like I was at home in a small town! And a if u girls get to read this post thank you very much !!!

It's a good spot for one-stop shipping since they have UPS, FedEx, and DHL, but Amazon returns…read morearen't the easiest. You'll end up paying extra if you forget to print your label or don't package it correctly.

The customer service was very poor, the 2 ladies there did not greet people and, were very…read moreunpleasant! I will not be going to this location anymore. They looked unhappy to be at work and tried to make it seem like I had an issue. This was the morning/afternoon shift.

I came in this morning to make some copies and was helped by Ashley; she was very rude. They really…read moreought to be a bit friendlier.

I left the post office frustrated at the line and lack of personnel. Went to Mail Post and the…read moregentleman on staff was very quick and very kind. I was in and out in about 10 minutes. They have several different shipping options available. They also have a wide assortment of shipping packaging on site just in case, like me, you showed up needing some. Very friendly service. Absolutely recommend.

Advertises ups drop off but they do not accept qr code returns and the guy in the front is…read moreextremely condescending. Was very friendly to the women but when I said I was there for an amazon package return he replied with "We dont accept those, Its 3 words on your qr return THE. UPS. STORE. okay bud?" Real sassy guy for no reason.

I had an awesome experience with AB Moving Company from start to finish!…read more I also had a great experience with the office staff while deciding which moving company I wanted to use. It took me about a week to make my decision, and Jessica was the person I spoke with the most. She was very patient with me, communicated well, and answered all of my questions. The office staff was friendly, helpful, and professional throughout the process. When moving day arrived, the movers were awesome! I had a three-man crew, and all three were great. They greeted me with a handshake when they got off the truck, and they each had such a pleasant attitude. They were professional, courteous, and made the moving experience much easier. I even had to use them again the same day because something unexpected happened on my end, and they were still great to work with. I would definitely recommend AB Moving Company to anyone looking for reliable, friendly, and professional movers. Thank you to Jessica, the office staff, and the entire moving crew for the excellent service!

I hired AB Moving for a one-day move from my previous home to my new residence. Before moving day,…read morethe company had the opportunity to assess the size of my home and determine what equipment would be needed. Despite that, the crew arrived with only one truck, which was not large enough to complete the move. A significant portion of the day was spent searching for a U-Haul, and the one they rented was also too small. The movers repeatedly pressured my husband to transport our belongings in our personal van because they did not have enough truck space. As a result, the one-day move I paid for became a two-day move. During the move, my Lovesac AnyTable was gouged and chipped, my refrigerator and other belongings were scratched, and the hardware needed to reassemble my refrigerator was lost. Because the refrigerator could not be put back into service until the end of the second day, the refrigerated and frozen food we had carefully packed spoiled and had to be discarded. The movers also failed to place many boxes and furniture in their designated rooms. Instead, a large amount of our belongings was piled in the garage, requiring us to move many heavy items into the house ourselves after the movers left. I submitted a formal claim, and AB Moving sent a representative to inspect the damage. He stated that replacement refrigerator parts would be ordered and that he would return the following week to complete the repairs. It has now been over two weeks. Despite multiple phone calls, emails, photos, and receipts that I have provided, my calls have gone unanswered, the repairs have not been completed, and I have received virtually no communication regarding my claim. I am requesting that AB Moving complete the promised repairs, compensate me for the documented damages and spoiled food, and properly resolve my outstanding claim.

Extremely disappointing customer service. A line of people including me waited for over an hour for…read morepassport services. Right at 3:30 PM, an employee finally informed the entire line that they would only accept four more people and everyone else needed to return another day. This announcement should have been made much earlier rather than letting people wait for an hour for nothing. There is very little regard for customers' time, and the staff was unprofessional and dismissive when asked basic questions. I would recommend going elsewhere for passport services these people do not care for you or your time.

They should shut this place down. Packages sit for days before shipping, next day air arrives 3…read moredays late. Mail gets "lost" instead of delivered. Anyone who gets paid to not work there should be embarrassed but I am sure they just laugh and collect their government welfare checks.

I went to the UPS store for a notary signature. Seth helped me. He was very polite and kind,…read moreenergetic and so willing to help. Excellent service. Thank you Seth!

Terrible experience with rude employee because didn't know how happy returns work - not so happy…read moreaaaand - never ever coming back

I had one of the worst customer service experiences of my life at Eagle Postal. Here's why:…read more 1) The first time I visited, the solo employee there didn't wear a mask at all, even though a sign on the front door stated that masks are required for customers 2) The employee offered me ten percent off my purchase if I wrote a five star review. That's definitely a violation of Yelp's terms of service, and likely every other review site (and probably explains why this place has such a high rating on Google maps). 3) Most importantly: I was a ponytail of pandemic-chopped hair that I was sending to Locks of Love. A few days after I shipped it, the Locks of Love package was RETURNED to me for having insufficient postage, and I was shocked to see that Eagle Postal had applied only $1.80 worth of postage to it. I assume that they just pocked the remaining $3 I paid? Had this been a time-sensitive package, this could have been disastrous. I returned to Eagle Postal a few days after that (about a week after my first visit) and interacted with a different employee. I explained what happened. He took down my info, and assured me that when the manager came in, a refund for the package would be processed, and he'd be in touch. I never heard from them again, and never got a refund. I eventually went to the actual USPS post office to send the package; they told me that it cost $5 total, and that it had to be shipped as a package, not an envelope, which is why it was returned. 4) Less serious, but also suspicious: I also sent a sewing project in a bubble mailer I'd made for a friend. This package eventually made it to its destination, but it was shipped media mail (which is *very* cheap); it weighed very little and I was charged over $7 for it; it was a birthday gift and arrived very late. The employee didn't ask what was in the package; media mail is subject to stringent regulations, and my package didn't meet those rules and shouldn't have been classified as media mail. Don't use Eagle Postal unless you want your packages returned to you with insufficient postage!

Professional and friendly service. Highly recommend this location for any of your shipping needs.read more