UPDATE 9/18: I received a call from the store yesterday (9/17) morning. I appreciate that someone finally reached out directly. Unfortunately, there was no substantive update to provide, and I was told the matter remains under investigation. I will continue to update until the claim is resolved.
UPDATE 9/16: I sent an email at 4:01 pm to the store and owner on 9/15. I've received no response or call as of 4:25 pm today.
UPDATE 9/15: The store responded publicly below asking me to contact them with my contact information and claim details. To clarify, the store already has this information. My husband and I provided our information when the claim was initiated, and the store has the claim number. My contact information has not changed. I emailed the owner directly last week as well.
This is precisely the concern behind my review: despite having our information and an active claim for four weeks, I have not received a single proactive call, email, or meaningful update from this store. I remain available at the contact information they already have and would welcome an actual update regarding the investigation and my missing wedding rings.
9/14 original review:
I'm posting this as a last resort after four weeks of trying to get answers.
My husband brought my engagement ring and wedding band to this location to be professionally packaged, insured, and shipped via UPS Next Day Air to the designer in NY for resizing. The package arrived at its destination, but my rings were missing.
A claim and police report were immediately filed. Despite the seriousness of the situation, I have not received a single direct follow-up from anyone at this store in the four weeks since the claim was made, nor have I received a sufficient update regarding the investigation or status of the claim.
I have spent the past four weeks contacting UPS Customer Relations and escalating this through other channels simply trying to understand what happened to my wedding rings. I never wanted to resort to a public review, but the lack of communication from the location that packaged and shipped such valuable and sentimental items has left me with very few options.
I am asking management/ownership to please contact me and provide a meaningful update. read more
