The best UPS store in the area. The workers are extremely helpful, efficient and create a very…read morepositive experience. Thank you very much Hugh and Team!

I do not recommend this store if Sam, the franchise owner is there. This place is not the same with…read morehim in charge. It was immediately noticeable the disregard he had for me as a customer as soon as I walked through the door. He did not greet me, yet asked, "What do you need?" I told him I needed to fax documents, handed them to him and as he turned around to the machine I asked if I could have a Cover Sheet. He blew his breath in frustration as he turned around and gave me one and then plopped (literally made sure he had enough air time) my documents down on the weight machine. My hand was open to receive the documents, he chose to place them down otherwise. In the middle of me filling out the form I could see and feel his building frustrations so I silently pleaded and asked for help from another employee who was available. THANK YOU JOHNATHAN!! He took my papers with no problem and assisted me with professionalism, generosity and care. Abraham was nice too! Thank you young gentlemen. Sam could learn a LOT from you two when it comes to customer service and professionalism.

Nick and Linda we're so kind and helpful. Nick went out of his way to accommodate my unique request…read moreand even showed me how to use the cut slicer after my print job. I feel like good customer service is few and far between And. He took such pride in his job and being helpful to me. I don't know if he's a manager, but he should be promoted if he is not! Employees like this don't come around every day and I hope FedEx is taking good care of him!

The store manager Scott was so friendly and helped me out exceptionally! I needed a print job and…read moreto mail something and he helped me with both and had such great customer service! Thanks Scott for taking my print job 5min before the store closed. I know I was cutting it close and you really made my evening by helping me out!

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !

Very impressed by this location. I had occasion to visit the week before Christmas to send a…read morepackage The line was wrapped around the store and nearly out the door when I arrived. I questioned whether or not I should come back but I stayed as I needed this package to go out as soon as possible. The line ended up moving very quickly as even more customers arrived. All three registers were open and the employees were working speedily and diligently to help the customers as quickly as possible. As my turn came I was told my package may not arrive by Christmas as the deadline for that date had passed. However I learned that only two days later my package was received and all was well. Very happy with the staff and the wonderful service I received.

This is, without question, the worst UPS Store I have ever used. Every visit seems to bring another…read moreissue, and management has repeatedly demonstrated that customer concerns are something to be ignored rather than addressed. The only reason I ever walk into this store is because Amazon occasionally requires certain returns to be dropped off at The UPS Store. If I had any choice in the matter, I would take my business elsewhere every single time. Unfortunately, Amazon sometimes leaves customers with no alternative, so I'm forced to use this location despite repeatedly poor experiences. The biggest ongoing problem is their so-called "Time Saving Kiosk." It is marketed as a way to save customers time, yet customers who want to use the self-service kiosk are required to stand in the exact same line as customers waiting for a cashier. That makes absolutely no sense. Self-service and full-service are two completely different services. If I have to wait behind customers shipping multiple packages, notarizing documents, or conducting lengthy transactions before I'm even allowed to reach the self-service kiosk, then it is not a time-saving kiosk. It is simply another stop in the same line. This has happened repeatedly over multiple visits, and despite bringing it to management's attention, nothing has changed. The store also routinely has extremely long lines, making this kiosk policy even more frustrating. What should be a 30-second Amazon return can easily turn into a 20-minute wait because everyone is forced into one line regardless of whether they need employee assistance. Another issue was management allowing a charity to repeatedly set up directly outside the entrance, where customers were approached as they entered and exited the store. When I complained, I was told by the on-duty manager that The UPS Store had given the charity permission to be there. Since management refused to address the issue, I contacted the shopping center's property manager myself. Angela - Local Property Manager (469) 998-8980 Angela informed me that individual tenants, including The UPS Store, do not have the authority to authorize solicitation or occupancy of the common areas outside their stores. Those areas are controlled by the property owner, not the tenants. She immediately involved security and addressed the issue. After property management stepped in, the charity was no longer allowed to continue operating outside the store entrance. I also attempted to resolve my concerns through UPS Corporate, only to be told there was little they could do because this location is independently franchised. That means customers are often left dealing with poor decisions made at the store level with little meaningful oversight. If you've experienced similar issues, don't just complain to the store--report them. For issues involving Amazon Returns or the Amazon Returns kiosk, escalate your concerns to Amazon Executive Customer Relations by emailing jeff@amazon.com. Executive Customer Relations has greater authority to investigate recurring operational problems involving Amazon Returns partner locations than standard customer support. For issues involving The UPS Store itself, submit a complaint directly to The UPS Store Customer Care by emailing customercare@upsstore.com or calling (800) 789-4623. I encourage customers to specifically report recurring operational issues such as the misleading "Time Saving Kiosk" setup that forces self-service customers to wait in the same full-service line. The common theme with this location is simple: problems are allowed to continue until someone outside the store forces them to be addressed. Whether it's the dysfunctional kiosk setup, forcing self-service customers to wait in the full-service line, or allowing unauthorized solicitation outside the entrance, management has repeatedly failed to resolve issues that directly affect customers. I will never voluntarily use this location again, and I would strongly encourage anyone with another UPS Store nearby to take their business elsewhere. This location has earned every bit of this one-star review. Helpful Contacts Shopping Center Property Management (Solicitation / Common Area Issues) Angela - Local Property Manager (469) 998-8980 Amazon Executive Customer Relations (Amazon Returns Issues) jeff@amazon.com The UPS Store Customer Care (Store Complaints) customercare@upsstore.com (800) 789-4623

I have shipped with these folks for years now and I just love them! Great service and never a…read moremistake with my packages! Travis and his family along with their cats are such a great family & so friendly! I rely on them for so much of my shipping and I look forward to going in there and seeing them, it's become part of my routine! If you want to go somewhere where you are treated well and your packages are shipped properly, go to A Mail Center because they will make you feel like family!

This particular Fedex facility is great. I go there almost every day. However, I usually have…read moreshipping labels that were sent to me by title companies. Today, I need to create an account and make a shipment. The system just keeps taking me in circles. So I called the customer service line. It is of absolutely no use unless you are tracking a shipment. It hangs up on you if you don't have a tracking number. This is terrible customer service. I will go to Fedex and see if they can give me a number where I can call and get to a person. I am so disappointed. I don't want to use UPS, but I may have to due to lack of customer support. Babbett at this store provides super customer service. She set up the account for me.

FedEx as a whole has been circling the drain for years, but this Hub and Mesquite seem to be…read moreparticularly bad. I sent FedEx online the message below: If I could give you 0 stars, I would. The shipment I needed today was sent priority overnight as it is a refrigerated, time-sensitive $30,000+ medication. Since tomorrow is Christmas, and you won't be delivering, if it does not arrive to be refrigerated by close of business tonight--which I do not have great faith in occurring--I will have to reschedule a multi-hour very crucial neurological treatment that has to be scheduled months in advance. Not receiving this treatment presents life-threatening issues. The agent who opened the ticket was snippy and condescending. He actually had the audacity to blame the shipper for not binding the 3 packages under the master tracking number together when I mentioned that I'd only received 1 of 3 boxes on the shipment. I did not appreciate that at all. I worked handling and arranging the shipping and logistics of highly sensitive and confidential documents for government and medical investigations of a Fortune 250 company for 20 years. Often times this included transport of thousands of boxes cross country. So you'll no doubt understand why such a cavalier attitude, incomplete response, and then closing my ticket when there hasn't even been resolution as FedEx has not yet even fulfilled its obligation and delivered my medication is unfathomable and completely mind-boggling to me. I have also notified the shipper of these egregiously unacceptable and disturbing events in hopes that eventually it may help prevent such occurrences in the future...because sadly this hasn't been an isolated incident for my family in dealing with FedEx.

I had the best experience getting a mailbox here! Steve was beyond helpful and took the time to…read moreanswer all of my questions. He made me feel so comfortable with the whole process and provided top-tier customer service. If you're looking for a secure spot for your mail and packages in Lakewood, this is the spot.. kudos to Steve

First time stopping by and unfortunately was disappointed to hear he already "closed the register"…read more~4 minutes before closing time and asked me to come back tomorrow instead. I know I should have made it in earlier because he certainly deserves to go home on time! But, a little odd to close up shop before published closing time while still having the "open" sign displayed at the entrance. He was perfectly kind and professional nonetheless.

Great customer service. Makes sure your mail gets scanned before being sent out. Pricing is good as…read morewell.

I've been coming here for 11 years. There is not a better place to mail packages , but stamps and…read moreget greeted with a smile. They are glad to see you. You are treated like family. What more could you ask for. I left the post office due to the long wait and poor customer service and angry service people. Thank you The Postal Depot. Keep up the great customer service.