This was a truly remarkable and refreshing experience in a world where positive and human interactions are a rare commodity. Thank you UPS Store #1585 for shining such a beautiful beacon for how it's done. Despite an intense stream of customers, the staff was fast, efficient, patient and friendly, making the process flow smoothly for everyone. I highly recommend this location for its exceptional customer care. read more

The customer service was very poor, the 2 ladies there did not greet people and, were very unpleasant! I will not be going to this location anymore. They looked unhappy to be at work and tried to make it seem like I had an issue. This was the morning/afternoon shift. read more

I came in this morning to make some copies and was helped by Ashley; she was very rude. They really ought to be a bit friendlier.

I dropped off a package Sunday afternoon and realized after they closed that I had accidentally put the wrong address on it. So my husband and I went back the next morning right before opening, hoping it was still there and not yet scanned. I spoke with Jose, who was opening the store, and asked if someone could check the back for my package. Instead of simply checking, he immediately got irritated and started arguing that there were "too many boxes" to go through. I explained that since it hadn't been scanned yet, it had to still be there and I needed to correct the address. After huffing and acting like it was a huge inconvenience, he finally went to look -- and found it almost instantly. For context: he opened the doors at 8:29 AM, and we were out by 8:36 AM. No other customers were waiting. There was no reason for the attitude. What bothered me even more was what I saw while he and another employee were searching. They weren't moving boxes carefully -- they were literally throwing them. Not sliding, not setting down... tossing them across the back room. So if you've ever wondered why your packages arrive damaged, I can tell you exactly why. I've spent a lot of money at this location over the years, but if they can't handle packages with care or speak to customers respectfully, I'll happily take my business somewhere else. read more

Absolutely terrible location, I ordered a $1000+ item from a seller in the Metroplex area and these bozos decided to ship it without the power supply, then didn't bother to contact the shipper to let him know that they failed to ship a critical part which put him on the line for covering a $1000 chargeback. He had to make a special trip to retrieve the power supply and then they charged him again to ship that to me, and several days later (it was supposed to be delivered yesterday) it's still not arrived. I'm not sure if it's UPS or their fault, but given their previous incompetence with packing and shipping I'm inclined to believe it's on them for shipping it late. If you need something shipped correctly and on time, I would strongly suggest using another location and shipper. read more

I came in to drop off a prepaid Amazon return and was told I would be charged one dollar just to print a single-page shipping label. I understand these stores are independently owned, but charging prepaid return customers creates unnecessary friction. They lost goodwill over a buck. I will avoid using this location in the future. Update: I went to another UPS store and they printed the label for free and it's spat out a label from the printer. So screw Casa Linda. read more

Stopped using this UPS store due to very unwelcoming personnel. We ship many times throughout the year and were consistently aware of the lack of any welcoming attitude on the behalf of the employees at this location. They must all hate their job and they intend to let you know it. Never smiling, never saying "hello", never thanking you for your business, just stoic rudimentary and perfunctory in their attitudes towards customers. Yes, packages get delivered and no, if I'm going to spend the costs of shipping with UPS, I believe I am in entitled to at least a, "Thank You." So, No Thank You...we've taken our business to a much nicer location. read more

This is one of the worst UPS stores I have ever used. They have lost me four packages already. I don't know if these people are untrained or what but they need to get their stuff together. read more

Great business to have in the neighborhood! They make it easy to get packages where they need to go. All necessary packaging is right there to buy. read more

Best UPS store in Dallas. Always friendly & helpful. Some of the employees have been here many years. Owner Jean is just great!! Would drive past other stores to use this one. Highly recommended! read more

I started using this business off and on for shipping needs since before it became a UPS Store franchise / location. I remember walking into the same storefront years ago when I was only 16 years old in order to mail packages to Australia. Now, as an adult running two businesses and responsible for two children, I am a frequent customer. I get documents I need notarized done there, and ship/accept packages for my businesses. Sometimes I laugh when I enter because one of the two representatives I meet at the counter- usually Matt or Humberto- saw my car drive up into the lot and started getting my order read to pick up before I even enter the front door. I get inside, am greeted with smiles, and all I have to do is sign receipt. I can't remember the last time I left this place with something other than a smile on my face. I think that is a radically different experience than the vast majority of people have when they leave any sort of postal/shipping facility. You guys/gals rock. Keep up the great work! read more

After having a mail box here for 6 years, Matt and his team are like family. The service we receive time and time again is outstanding! We are elderly and during Covid they would see us coming from the parking lot and start gathering our packages to minimize our time in the store. They are also helpful in packing, shipping, or sending a fax when we need those services. read more

I personally like their customer service that they have provided me every time I've come there. They have taken care of me when it has come to my packaging, and delivery of my packages to different countries. I will definitely keep using these guys for my future deliveries. :) read more

The UPS Store - UPS - Shipping Centers Near Me - Dallas, Texas

I've been going to this UPS store for about 20 years and I've never told them how much I appreciate their hard work and their helpfulness. I knew Doug 1st and now Matt is in charge. He helps you with your packages and I email him to print things or get something notarized . We live in a great neighborhood where everybody knows your name and our UPS store is one of those friendly places. read more

Service is prompt and friendly. Matt and Humberto are always helpful and know exactly what I need whenever I visit this store. Even on busy days I never have to wait long and never feel like I'm being attended to reluctantly. I wish other stores were just as good and it's always worth the drive to come here. read more

One of the best UPS stores I've used. I come here about twice a month. The employees are always very helpful and friendly. Lines are usually not bad. Plenty of supplies and they'll help you out if you need it! read more

Smiling faces and friendly help at a business that deals with grumpy customers all day is pretty refreshing! They even have a notary. I mainly drop off items for return, and occasionally purchase shipping here. The here wait is never long. The only problem I have is with UPS itself, which seems to relish damaging packages that I have to bring here to return to the sender. Otherwise, this place is pretty darn good. read more

They are reliable and super-friendly. Been using them for our PObox and shipping for several years and they have always been kind and prompt. Highly recommended! read more

If you are going to close early whenever you feel like it, expect to lose business! Used to be a regular customer, but we'll be at the nearby USPS, or another store, as it's tiring to waste time coming during their stated hours only to find them locked up and counting the drawers to head home early. read more

I've been a customer of this UPS Store location for years and years and I'm always impressed with the overall bang for the buck that I get. The staff is friendly and efficient - even when they've got a line. Matt and Humberto - and really everyone on staff - always make the chore of picking up my mail and packages a fun experience. Great service at a great price - can't ask for anything more! read more

UPDATE: Every time - literally EVERY time! - that I've come into this store since this whole COVID19 thing started, the staff has been wearing masks. I asked them about Diana's review regarding no masks and they explained that they'd simply run out. As you can imagine, masks are a little hard to find these days. They'd gotten a fresh supply in the very next day and they were again wearing masks as is the policy of this store and the personal commitment of its employees. I've been a customer of this UPS Store location for years and years and I'm always impressed with the overall bang for the buck that I get. The staff is friendly and efficient - even when they've got a line. Matt and Humberto - and really everyone on staff - always make the chore of picking up my mail and packages a fun experience. Great service at a great price - can't ask for anything more, read more

Have been coming here for years and while the service has always been professional I have never walked out with a smile. I did this morning thanks to the personable and helpful service provided by Emmit! He is a value to this company for sure! read more

I have had 2 bad experiences here and will never be back. The first time I came, I went onto the UPS website where you can upload photos to be printed in the store. They had no idea in this store how to do this and it took them forever to figure it out. Second trip, I dropped off some packages to be returned to Amazon. The guy asked if I wanted a receipt and I said no. As I walked out he said "I hope your packages get lost" and I laughed thinking this was just a bad joke he gave all his customers. Then he said "no seriously I hope they get lost. Without a receipt you have no recourse." OK, so you wish ill upon your customers??? How about instead you say something polite, such as"we suggest taking the receipt so that you have recourse if the package gets lost"? I've got a good UPS store about as close by, I'll be going there instead. read more

absolute worst experience at a UPS store. I needed to print a label for my Free shipping and today they wouldn't do it from my phone, which they have before, even without the "code". There were 2 employees there I have never seen before, May that was the issue. Very condescending. I had to use their printer and be charged $2.00 for ONE sheet of paper. I guess that the only way they can stay in business is to rip people off. read more

These guys ROCK! They run this store like a precision machine.......and they do it all with a smile! They have always handled all my mailing needs efficiently and expertly, and made me feel like their most important customer every time! I've enjoyed having my box there for years, and recommend them to any small business owner like myself! read more

I am constantly shipping packages from this location. Every person I've worked with there has been friendly, accommodating and fast. Today, I called up there because I was missing a receipt I needed to complete an expense report. I spoke to a young man named Humberto about potentially printing out my receipt. It took some searching in their system but he was able to find it and print it out. Now this is where he went above and beyond. I wasn't able to drive up there to pick up the receipt until later in the evening so he scanned the receipt for me and e-mailed it to me instead. That time saving gesture will ensure I always ship at this location in the future. Thank you, Humberto. read more

Literally the best customer service I've had in a while. I brought my daughter in with me and they were so nice to both of us. I had several questions as it was my first time mailing a package with them. The guy was happy to answer all of them. I highly recommend using them. read more

Wow just wow seriously the best customer service I have received Umberto and Emmit need a raise ASAP! They were so kind and I felt super safe with the social distance and cleanliness of the store! Will go there for all my package needs from now on! read more

Pleasant and efficient employees, but I was very disappointed that not 1 of the 3 young men working had a mask on. Don't you care about keeping your customers safe? read more

Doug and his crew are always so helpful. I shipped items several times from he r and it always goes smooth. Keep up the good work!

Thank you to Mona and Matt and all the people at this location. They make everything easy. Great people, great customer service and an asset to the community. From faxes, copies, deliveries, packaging, mailing to notary services...they are top notch! read more

This is the worst UPS in the city. They totally screwed up an address to an important client for me. KEEP AWAY.

I have a desk that needs to be shipped to California. The UPS online site says they ship anything - cars, pianos, you name it, we ship it. The site stated to go into ANY UPS store for shipping information, including on site packaging. The store clerk at the Casa Linda couldn't give me information, so he asked the store manager. She told me that they don't provide this service " We are a franchise, most of the stores are." I asked where could find a UPS store that could help me. Response " I dont know, we are all franchises." I left the store immediately in disgust at such horrible customer service. I would think that each store would have a list of alternative stores that provide large item packaging and shipping. Very very disappointed with this neighborhood IPS store in Casa Linda. Will never return. read more