This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

I bought a 2016 Ford Flex in February from here, came back 3 days later due to the back end making…read morea really bad noise. I was told by the sales associate that sold me the car that the manager said since it was sold as is that there was nothing they could do for me, here it is 5 months later noise is still bad, rear back up camera stopped working, my a/c switches back to heat by itself ,carfax showed there was no accidents. My hood was painted and is not aligned properly, the rear end was also hit, tailgate is off, bumber and rear quarter panel has slight paint peeling and the roof has been painted found fish eye in the paint. There is no way the dealership wasn't aware it was involved in an accident. Sales person was good manager not so much. Definitely wouldn't recommend purchasing a used vehicle from here and if you do look over the car very good. Today is 8/3/2025. I replied with my number and info on this as requested and still have not recieved any reply back. I took my vehicle to a shop to have it looked over and they stated that in fact this vehicle was in fact in an accident hit from the front and back hence why I'm having the issues. Accordingto the carfax the dealership a pre-delivery inspection.

I had a bad experience with this dealership. I would never buy another Jeep. I hate this brand new…read morecar that I bought two weeks ago. It is missing some of the equipment that should have been included. I was told, "you didn't buy a new car". Yeah, right. Some rich old lady owned it for a second. She removed some of the equipment. I was told to buy the items from Jeep. Like I haven't already spent over $55k on this piece of crap 2026 Jeep. They lowballed me on my trade in and told me it wasn't worth anything. Now they are selling it for four times what they gave me for it. Avoid this dealership at all costs. One star rating because I can't give then zero stars!

Extremely poor communication from their service dept. Appt set for Weds morning and they wanted…read morecar towed in on Tuesday in the event they coukd get it in earlier. Weds came on gone without any communication. Thurs was a holiday. Friday at noon still no word but was told it was with the tech when we called at 8am. 12:20 or so left a voicemail for the service manager requesting he call us back. 2pm still no call. Called service desk and was told the service manager sent her an email ref our vm. Still no word on what the check engine light meant as far as generating a repair estimate!! Getting a code is simple and straight forward. So why the long delay from the Weds morning appt? Recvd msg saying they will provide a loaner car at 4:30 .... they close at 5:00! So its a Sat morning trip to pick the loaner up. Needless to say we still do not have an estimate for its repair. This is my neices car that she needs for work. No work now since Tues and this will onviously not get resolved until sometime next week. Extremely disappointed with the dealershios service department and its manager. Weve purchased several cars from them, but probably no more!!

Absolutely terrible, will NEVER take my vehicle or anyone else's vehicle there again! Terrible…read morecustomer service, incompetent mechanic work at best, terrible communication, drastically overpriced and to top it all off if you contact them too much about your vehicle they'll block your phone number! Very unprofessional and this was after giving multiple opportunities for them to improve...

Came here in a pinch. Was around the corner when one of my belts broke. They were so friendly and…read morecourteous. Worked hard to get me out of there as quick as they could so I could get home since I was stranded 40 mins from home. Explained everything to me in simple terms as I am not a car expert. Would definitely recommend these guys. Fast, friendly, efficient service. Fixed my problem and got me on my way.

My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Was interested in a Volvo XC90. spoke to SHANNON 3 time which she had reached out to me about, said…read moreI was approved for the loan and only needed 2,000 down, I messaged back and confirmed interest in the vehicle, she began to be rude and ignorant, telling me that I was wrong and that I'd need to use that money to get a shittier car. I told her that she was at fault for not communicating to me that the 2,000 was for a lesser vehicle and was continuously being rude and swearing at me. I checked her attitude and then told me to come down to the store and see what happens when I pull up. Like who is you a car salesman "saleswoman". can't even keep a damn lead.

Excellent experience purchasing a car ... very friendly and accommodating staff, negotiated very…read morefairly, got us in and out quickly. Highly recommend!

I Would NOT use Firelands/O'Brien's dealership in Vermilion. My salesman Brady made promises he…read morenever kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious scumbag I've ever dealt with. I don't like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

Seriously, I wish all places I frequent were as good as these guys! When was the last time you…read moreneeded brakes and rotors done and were quoted under $300? Never, yes never. Here is the end of the road. Take your vehicles no where else. It would be a disservice to them. They do quality work here without bankrupting one. Seriously, when you bring your vehicle here, not only do they do great work, they take the time to explain everything to you. Not the usual "we did this pay us." But the why they did 'x' as well. As long as I am within 300 miles of them (limit to tow for my AAA), my vehicles are coming here for service.

Do not take your car to this dealership. They steal your parts and replace them with old parts. My…read moregrandfather came here for a noise in his 2018 Toyota and they not only charged him 1800 dollars but come to find out stole parts and now his car is at the Toyota dealership and will cost thousands to repair.