Car broke down on our vacation and they were very helpful, courtesy and considering that they had…read moretornadoes 2 days before and there internet wasn't working half the time they were having card time getting our parts, they went on and beyond there duty to help us. They called us a Uber to our hotel and made us very comfortable. So if you are in the Cleveland, Ohio and you break down who do you call not the ghost busters but these guys Thank you again Anna

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

These guys are absolutely amazing and honest. There was a clunking sound coming from my car, and I…read morewasn't sure if it was my tie rod, sway bar, or axle. The owner did a proper diagnostic, found exactly what was wrong, and didn't charge me, even though many shops would have. I'm genuinely grateful for these men.

Fast service (35 minutes) to rescue me when car ran out of gas on a busy street. Thank you so much!read more

Today, we had a simple fix that Bill was able to assess and fix it in the parking lot, to get us…read morewhere we need to be. We will be going back for the permanent solution, and all of our scrapes and body cracks from here on out. Lauren and Bill were so kind and easy to work with.

Let me be start by saying they are only getting a four because I didn't actually have work done! A…read morefamily member from out of town needed an estimate so I yelped and found them. What GREAT service from start to finish(so to speak). If the actual bodywork matches the service this is the place to go. The estimate was quick, friendly and informative. He explained that under the initial damage may be more once the bumper comes off as I know to be true from my own fender bender. Then to find out that they are owned by two sisters I'm in full support! GIRLS ROCK!

Many of us have difficulty trusting mechanics, for good reason...as far too many of them really…read more"take you for a ride" on the co$t. (See what I did there? ) However, I'm here to tell you, as a customer of Shaker Quality Auto for several years, these guys are legit and they're the real deal! They've been around for many years and are a trusted staple in the community and for good reason! They're down to earth, friendly, and honest. I trust them and their work. Added bonus is the beautiful, friendly dog always there to greet your arrival. Rob, Matthew, Cindy, Bill and the gang are a great crew and I highly recommend them to anyone!

Women!!! DON'T GO THERE by yourself or you will be taken advantage of money wise. Long story short…read moreI went there because my key was not turning in my ignition. They told me it would cost $868!! I went to the dealership on Monday and their price was $625 at Ken Ganley dealership!!! Wow!!!! And that's at a dealership!!! That's $243 What a difference. I got receipts!! I ended up calling Rob back with the news and he said it was a dealer part so he had to get it from the dealer. I said at that much more of a mark up? Then I asked him how could he sleep with himself at night knowing that he's taking advantage of people charging soooooo much more!! And I told him God Bless Him. DO NOT TAKE your vehicle to SHAKER QUALITY AUTO!!! You're better off going to the dealer.

I recently visited the Firestone Complete Auto Care location and had the pleasure of working with…read moreAkeem Huggins, the Service Manager. From the moment I expressed my concerns, he was attentive and genuinely willing to help. He took the time to listen carefully, ensuring that all of my questions and issues were fully understood and addressed. Akeem handled everything with a high level of professionalism while also showing kindness and empathy, which made the entire experience much more comfortable and reassuring. It's clear that he values customer satisfaction and goes above and beyond to make sure customers feel heard and supported. Overall, he is an excellent Service Manager who truly puts customers first, and his approach to service reflects positively on the entire location.

Went in to get a valve stem repaired as soon as they opened at 8 am and told theyre not sure when…read morethey would even be able to get to it. I've bought tires for my work trucks for years here. Never again.

I waited 11 days and still have no response what so ever from them. Not a yes, we can help with…read morethat nor a no, we cant help with that.

I called to have a sensor replaced on my car I was told "I DON'T REPLACE CUSTOMERS PARTS " then…read morehung up on! terribly rude and a SCAM they try and find anything wrong with ur car while refusing the service u want pay go for smh

Excellent and quick service! Though communication could have been more proactive, they were prompt,…read morefair and gave me a good idea of future repairs with a timeline.

I took my truck in because the secondary fan had been running constantly. Tommy listened to my…read moredescription on the phone and told me to go ahead and come in to have it diagnosed. They spent some time with it during the day, did a full diagnostic, identified it as a coolant temperature sensor and gasket, and fixed it. The price was fair, the service took less than a day and they were super communicative with me and just great to work with. I have one other mechanic I like in the neighborhood who rarely answers his phone, this place is just a good old shop that answers calls, does the work, and gives you the straight story. This is my new shop.

Beware!! I took my Volvo S60 in for service and it ended up…read morebeing a nightmarish situation. The final bill was substantially higher than the quote, had to bring the car back three more times for the same problem, and found out that another customer of theirs had been allowed to do work on my car. The owner, Tom, seemed like a very nice man at first, but after dealing with him, I've found him to be dishonest and less than honorable. In the end, I successfully sued the garage in Cleveland Heights Court. Perhaps this is a great garage for everyone but me. but I would never send anyone I know there.

Pretty decent service. Pretty pricey in my opinion. Will recommend it, they help did my oil change…read moreon my first car and changed my oxygen sensors.

They have done outstanding work and service I know for two different ladies I know. One has a…read moreHonda and one a Toyota. Both had tried to get their cars fixed somewhere else with no luck. I suggested the go to Tom and his amazing staff that only focus in on those two brands of cars. The problems are fixed at a reasonable rate. Plus the know what to look out for in the future for potential issues, but ones that do not need work now. High quality work, great communication, great prices.