Initially this was a 5 star until I dealt with the service department. I still give a lot of credit to sales. Jason was fantastic to work with. I would buy another vehicle if he is there. Months later I took off work to set up a service appointment only to get there and see they had it for another date. This was their mistake. They were willing to take my car in to their credit but they would have needed to keep it over night to properly diagnose the issue. The person over the phone said I would be in and out in 2 hours. Not even an apology despite having to waste a vacation day for this. Since the dealership is 40 min away, I wasted my whole morning. read more

I have been going here for decades - no more - Mark in parts has to be the unhappiest person l've ever dealt with. I just thought the first couple times I have ordered parts here he was just having a bad day, however i find out even talking to other people I know that is him on a daily. I even always ask how his day is and try to get him to service me with some kind of 3-4 star friendly customer service but it never helps. Guy acts like you are calling him when the Browns are in the super bowl. Elyria Ford- Mark needs some training in customer service or you will lose more great customers. read more

I brought 98 Mark VIII into the service dept to have a problem with my air suspension system fixed/diagnosed. This was on Monday the 8th of Sept. I called today 12th of Sept to get an update/pick up the car and was told the service dept would get to it next week Monday the 15th. I mentioned to the service dept when I brought it in if they felt they couldn't do the work call read more

Nick Abraham has always been amazing to my mother him himself personally got mom into fix her car seat! We've bought our last two cars from Nick Abraham i do recommend them if your looking for a new or used vehicle. read more

Worst service department in North America!! Have an ongoing issue with my Ford bronco sport that's under warranty and the refuse to work on it!! Don't know what to do at this time! Word of advice STAY AWAY FROM ELYRIA FORD!! buyer beware read more

Great job done. All the service work completed in scheduled timeframe! no surprises. Great crew there!

Took my car in to get an oil change, headlight and fog light replaced. They took my car in, did oil change and replaced the headlight but forgot about the fog light. I didn't realize until I got home. The crazy thing is that they upsold me to replace brakes for $500 and checked something unrelated to the issues I mentioned, but forgot something as simple as the fog light. I took it back at 4:30PM another day when I had time to get this addressed and was told I'd have to schedule an appointment. They had "no one here" even though they're advertised as being open until 6PM. Major inconvenience now having to go back 3 separate times to address the initial issues I had. They told me "we don't usually check fog lights".. but they clearly were looking at them to replace the headlight? Will never be back and have much better experiences at Mike Bass in Sheffield. read more

Thank you for excellent service. Thank you for not fixing what is not broken. Thank you for keeping me informed. Thank you for treating me with kindness. To sum it all up....Thank you! Tammy Stevens read more

Horrible customer service. They charged me over a thousand to change a light bulb, not the whole fixture just the bulb. The one employee was rude, got sarcastic while talking down to me and they never called me back. I will not be back. read more

The dealership denied my military discount AFTER purchasing the vehicle, claiming they don't except military discount from the department of defense! I worked with the department of defense for over 10 years and never been denied military discount! I told them multiple times I did not enlist in the military however I'm an employee from the DFAS department. I was highly disappointed! Please, if the sales person don't listen when you tell them important details always request to speak w/ the manager! read more

I had a flat tire and found Elyria Ford online; service hours open till 6 pm. I arrived at 5:30pm with my donut tire on. Was told they only have tech's till 5:30. As I watched several people walk around; man at desk said there is nothing we can do to help you. This is why I will only service my Ford and Lincoln at Lincoln dear ships. Shame on you for service so poor service I had to write this review. read more

I took in a 2015 Ford and the trade in was estimated as a 2014. My truck is a 2015 f350. They estimated my truck as a 2014 f450. This was unprofessional and inexcusable if you can not read a Vin #. They just wanted lesser value. No trust in this dealership. I will not buy from them. read more

Update: The exact same car-same color/same vin/same mileage is back on market after all these dramas couple weeks later...so you know what I mean, they post fake low price listings and attract people to visit their place and "check other inventories". Be really careful! Found a car online, called ahead and made an appointment. The salesperson discussed every detail with me including the payment and title issue. Everything seemed fine until I got everything ready and drove one and half hours with downtown traffic to get to their place...I was told "Sorry, the car was just sold" They said they called me and left a message, I checked my phone it was 17 minutes beforeappointment, and they knew I was driving from 1.5 hours away. Surely what's important for them was how to sell cars fast, and with 3 hours of driving and all the gas costed, I was just kept as an option or a backup plan for them to reach that goal. I'm not mad, but if they really have any respect to their potential customer, at least they could make a phone call or even a text message a little bit earlier (I'm sure the buyer who came earlier didn't just come and get everything done in 5 minutes) Lesson learnt, and on the other hand, I'm kind of glad I did not get my car from this place, as there could be other potential issues in the future based on the way I was treated today. read more

Nick Abraham Elyria Ford is hands down the best dealership I ever had the pleasure of working with. Jason Voss and Nick Pinardo both helped me to get the PERFECT car for my budget. They are super quick at getting stuff done. Communication with these gents was always easy breezy. When a minor issue was brought up they handled it with tact and it was easily remedied. It's very apparent that this dealership works hard to make people happy. Thanks so much! I love my new car!! read more

After spending 2 months looking all over for either a Used Ranger or maybe an Explorer I ended up at Elyria Ford and met Danny McCall. He is an excellent salesman with great product knowledge. After listening to what my needs were he spent some time and was able to direct me to a very nice used Explorer at a great price. He kept in contact through the process and took care of the details. I appreciate him and will be back looking for his expertise again in the future. I recommend Danny McCall and Elyria Ford. It's a very nice dealership for sales and service. read more

This place is the worst just stopped in on a weekend to look at a used ford . They sold me a 2011 Taurus for 25,000 when I got home the same car was on cars.com for 23,000 confronted them and they tried to tell me it was a typo from cars.com NOT! So they offered me thousand dollars off .JOKE NEEDLESS TO SAY I HAD NO OTHER CHOICE THAT'S ALL THEY WOULD DO AND SAID OHIO DON'T HAVE A BUYERS REMORSE CLAUSE WHICH I JUST WANTED THEM TO HONOR THEIR PRICE! Still got for thousand bucks Then A recall Chrome flaking off taillights they repaired it Less then six months later it's coming off again and they refused to fix it. Very rude and argumentative spend your money elsewhere. Got a phone call today they're going to call me back and let me know if there going to rectify the situation I will update appropriately read more

This is a great dealership. The staff is very friendly and helpful. Unlike other dealerships, Nick Abraham Auto Mall gives you high dollar for your trade and is willing to negotiate on prices. Getting through the paperwork was a breeze and took hardly any time. I would highly recommend this dealer. read more

The absolute best dealership for service. The service staff are professional, honest, and good people- which is great given the usually accurate stereotype people have for dealership service departments. Bought my car there, and I'll probably buy my next one there too if they keep this up. read more

By far the worst customer service experience I have ever had. I'm not sure how they expect someone to spend 30,000 - 50,000 dollars on a vehicle when their service techs treat customers so poorly. There are Ford dealerships all over, I would highly recommend finding one that emphasizes customer service. read more

This dealership never fix the problem of a truck they sold my father it bad been there multiple times for the same issue each time they came a new reason why the 1 spark plug was foul out 7000 mile down the road it happened over an over they never fix the true problem witch is either a head or piston problem an they know it they did what ever the could to pass the time till it was out of warranty this how they treat a ex military/general motors worker buyer beware read more

Elyria Ford - This is what Nikki were him says fixing your car is - Car Dealers Near Me - Elyria, Ohio

I've purchased all of my vehicles from Nick Abraham Elyria Ford for 7+ years and have always had a very positive experience. Their sales staff is very professional, their pricing can't be beat and their culture of "customer first" is quite prevalent. Additionally Nick Abraham Elyria Ford has serviced all of my vehicles as well. It is very common for service personnel to pick up my car (from home or work) and drop off a demo to drive. Their work has always been high quality and I've never had to return a vehilce for a recurring issue...and their pricing is competitive. Moving forward, I won't even shop for pricing regarding vehicle puchases or service because of my positive experiences with Nick Abraham Elyria Ford. read more

Was treated like a high-roller, even though my budget was small. This was not the biggest sale ever made, but it was a big investment to ME. Dealt with two sales reps- Big Dave and Big Nick. Both were courteous, patient, and knowledgeable. They also offered to help return a rental to Medina (!) when it proved a problem for me to arrange. All this for a measly purchase of a used car. read more

Update. Had new alternator installed two days after being told that the alternator was fine by abraham service. Since alternator has been replaced, I have had no problem what so ever with this truck. Some jackoff from abraham has however read my review and issued me back the "diagnostic fee". Accompanied by a half hearted apology. He still offered in no way to help correct my problem. To be clear, I took my truck to a service department because I was having a mechanical issue with it that required service. Anyways, I guess reviews are worth a bit more than anticipated. I originally just wanted others to know that I had such a bad experience. This is just more incentive for everyone else to leave reviews, good or bad. read more

We've bought 3 vehicles from this dealership, and have never had one issue! They are friendly, and so very helpful. I have dealt with their service center also, from time to time, and they've always been very reliable. I wouldn't go anywhere else for a vehicle!! read more