Place is a joke they have no idea what they are doing. The sales people are shady and the shop even seem worse do not recommend.

Outstanding customer service! Pulled in while traveling from Virginia needing some help for a tonneau cover that wouldn't latch. Was met by the Service Advisor Shasta who said to "pull in and we'll see if we can get you some help." Another Service Advisor, Tom Ott came out with some tools and worked until he got the cover to latch. Friendly and courteous! Thanks so much, Firelands Chevy! read more

I found the car online and not realizing how far the dealership was from our house, we drove to check it out. This car was for my daughter, who is 17 and this particular dealership allowed her to test drive (we were at a dealership closer to our house a couple of days earlier that wouldn't let her drive because she wasn't 18). The purchase process was straightforward and no haggling on the price, which I already felt I was paying a fair price for the vehicle. Our salesman Sevy Hernandez took care of us through the process. Which leads me to the best part of my first purchase with this dealership. It was 2 days after the purchase when my daughter noticed a daytime running light was out. I called Sevy and told him I would have a hard time getting the car back to him between my work schedule and my daughter's work schedule/school schedule. He said he would figure something out. After a couple of hours, Sevy called back and arranged for our car to be picked up at our house and the same fellas would return our car when the work was done. Hats off to Sevy for not forgetting about us AFTER the purchase and making our life alot easier through that unexpected repair! I recommend Firelands Chevrolet Buick and Sevy Hernandez will take care of you. read more

After receiving a call from Jack, the used car manager, with regards to a used Ford Fusion the dealership had for sale, I discussed that I was looking for a good deal on the car and was assured "Come on up and take a look (at the car), and we can talk numbers." Taking this as a verbal agreement that the dealership was willing to negotiate, I made the two hour trip from central Ohio to see the car. The car itself was nice so I offered what I felt was a fair price of a mere $500 less than their sticker price, only to be told they will not deal and the price was set. Had I not been misled from the management team into believing they would be willing to negotiate in good faith, I would have saved myself the day and hundreds of miles of driving on my own car to see the Fusion. read more

The buying process was very straight forward without any last minute surprises or costs, a rarity and much appreciated. Overall vehicle was in Great Condition but noticed it was missing a piece of chrome trim on passenger mirror when I got home from the 4 hour drive, Texted the salesman the situation, he said they would look into it, will update later based on their response. UPDATE: Well, Jack is definitely a man of his word, I received the replacement parts today to completely cover the issue and then some, you can't ask for more than that. HIGHLY RECOMMEND these guys!!!! In our current crazy car market they came through after the sale on top of making the buying process a pleasure, Thanks Guys. read more

This dealership, like many, is a blend. The short of it, is that that service department is great and by Yelp standards I'd say a four star experience. Now, if you are looking to buy a car, this is the last place I would recommend. The good: Their service department is knowledgeable, and takes care of the vehicles that come into their control. I drive a vehicle that is known for being abused and being a toy for people who get their hands on it. The service department has always treated with care like it is their own. They've also honored the price quoted when they have given the wrong price. They quoted me $45 for an oil change, when oil changes (for my vehicle) are $100+. I also had a weird request for them to run an option on their GM software which is completely normal and above board, but not something that is often done. As they weren't familiar with it, they respectfully tried to prepare me for denial. Their technician reviewed my paperwork, and their system, and when they realized it was all above board, they completed. And they charged me appropriately! The service department has more than earned my business. But then we flip to the dealer services. Avoid. My wife and I are in the market for a four wheel drive SUV that is reliable and fuel efficient, while being mindful of price. As I'm not one to jump to a big decision, even though we looked at GM last year, I wanted to checkout the lot and see if they had anything new that was comparable to the market (they don't). The first salesman was new to the dealership and completely honest. He told me about the best options for my situation, what they had, their deals running on what I don't want, and gave me a great experience. He was new. Before I left, he wanted me to talk to his manager, Nick. This is common in dealerships. If a salesman can't close a sale, dealerships often expect them to get a manager to talk to the customer. So I get Nick. Nick was great with the numbers that benefited him, but terrible with the numbers that didn't. Even when I broke out my calculator and went through the BS he was spewing, he argued that it wasn't a big deal and it is silly to buy anything else. His focus was on a monthly payment, and not on my needs and wants. I get that GMs basic vehicles aren't the most competitive in quality, reliability, and features by price, but trying to convince my that a 25 MPG front wheel drive Buick is a better choice than the 40 MPG four wheel drive Toyota when the Buick is less reliable, and has less options while COSTING MORE is insulting to my intelligence, and speaks poorly to him. His assumption that I would make an impulse purchase under pressure resulted in him simply avoiding his dealership next time we want to even think about a GM product. read more

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I'm originally from New York I come to Ohio once or twice a year I need to service my truck's brakes I can't tell you how awesome they are in two hours I had new brakes and an oil change and the car washed and it's all with GM parts no issues no stories you can't get better than that read more

From Chicago I found a car for sale that I liked and contacted the dealer spoke to a gentleman by the name of Nick. He had great customer service he tried his best to make the deal go thru but the owner didn't approve the offer. I really liked the car but didn't want to over pay. Nick was not pushy at all he understood but he honestly tried his best and sent the pictures I asked for even in a video. All salesman should take a page from nicks book. Thanks Nick ! read more

So today I inquired about a 2013 F250 with 106,000 miles. I messaged the dealership, they quickly called to tell me about the vehicle, and sent me loads of pictures- told me the truck was $14,000. I said I would like to come out with son as he was the one interested. An hour later I was contacted that if I was really interested I needed to put a deposit of $500, which I did, to ensure I was first in line purchase. We get there, drive the truck, which was very nice, and decide to purchase. Salesman said it was a great deal for $14,000. We sit down to discuss payment, he leaves and returns with a sales price of $29,000. Seriously? Was told they made a mistake. This is how you conduct business. Then they tried to interest my 19 year old in a 2wd rust bucket for $14,000 or another truck for $22,000. and not a penny less- was told they never sell for less. So disappointed. I get mistakes happen- but I feel they lured me in and tried to take advantage of us. read more

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I was traveling through Norwalk to pick up some merchandize in Sugar Creek OH and was troubled by the fact my license plate was not attached to the proper back plate and hanging by one screw. The plate was a dealer plate and I didn't want to loose it. I stopped my Dodge Van at the nearest dealership, Firelands Chevrolet, hoping they could help me. Brian Clark not only fixed my problem for free but offered me coffee and eats while I waited. That's going the extra mile for a competitor, a dealership out of Holland MI. THANKS AGAIN read more

I just purchased a 2012 Honda Pilot on 03/28/20. I must say that I have never received such great service especially since it was not a high dollar sale. I can not say enough as to how well I was treated by Derek Reed. Great job Derek !! However, the only issue I did not like was a gentleman that was smoking just outside of the entrance. He went out there approximately 3 time's while I was in the lobby. I could not only see this, but every time he came back in, guess what followed ! He appeared to be a manager of an owner. I know it is a tough habit to break, but please go where your customers can not see or smell it. It is disgusting , unless you happen to be a smoker. All around, thanks for the great experience. Take care ! Duane Keefe. read more