Rude!! Shawn the service guy laughed at me when I told him the 4 new tires that they put on for me…read morewas NOT holding air!! "Hahaha, yeah, yeah I'm with you". Is all he could say!! I haven't been able to drive it since I picked it up from them.I called at 4:50 p.m. today Tuesday August 26,2025.The lady that answered the phone didn't want to connect me to Shawn because it was ALMOST time for him to go home !?? All I can say about that is... SORRY FOR INTERRUPTING HONEY!

Josh & Richard are awesome that's one of the reasons I bought my car here they made me feel welcome…read moreas soon as I got here they really do care about the customers here! Once I found the car that I wanted to test drive that was it I tested it was pleased with it and with no hassle or pressure what so ever I made my purchase here as it just felt right with them as well as my Kia that I love to drive now! Coming here I wasn't really too sure what to expect but all the signs pointed here to make it just right and it has been ever since as I've had to come back here to get my license plates as well as a free car wash every so often as it's just what's good here when that pesky salt comes about! Overall this is a great dealership with some quality people working here it's for that reason that when the time comes again I'm sure I'll be back for some service and whatnot as they have just done it right from the start! Thank you again guys for helping me to get my car you've all been amazingly awesome!

Lied to us. Told us to submit a credit application, although we had financing through Cap 1. We…read moresaid no thanks. They said it is a soft pull , won't impact credit report. They did a Hard Pull. Turds.

This place is just awful. Definition of a stealership. Luckily I'm a literal Ford engineer, so I…read morecan sniff out their lies. SMH - it's so hard to find good help anymore. The only reason I was coming here was for convenience, but even that hasn't been the case lately. This is my 3rd time sitting in the waiting room for 3+ hours for a scheduled, routine oil change. And I'd bet my bottom dollar they still try selling me a new battery when I check out lol. Pass!

I had a bad experience with this dealership. I would never buy another Jeep. I hate this brand new…read morecar that I bought two weeks ago. It is missing some of the equipment that should have been included. I was told, "you didn't buy a new car". Yeah, right. Some rich old lady owned it for a second. She removed some of the equipment. I was told to buy the items from Jeep. Like I haven't already spent over $55k on this piece of crap 2026 Jeep. They lowballed me on my trade in and told me it wasn't worth anything. Now they are selling it for four times what they gave me for it. Avoid this dealership at all costs. One star rating because I can't give then zero stars!

I was referred to work with Phil H.to buy a car. I know several people who've worked with him over…read morethe years. I called a day ahead of time and then showed up the next day. He made it so easy. I'll use him again in the future. Jim in finance was great. Neither were pushy. Also shout out to Todd who let me borrow his phone charger. All the staff in both buildings were great. I drove out from Lorain County because of Phil's reputation.

174$ / hr for labor...you got to be kidding...part was 41$... was never told upfront with the labor…read morecost were gonna be had to have the work done. What's sad is I have another Mazda that needs a lot of work and you guys knew it but generally accommodate me to be a lifelong customer. Good luck.

We purchased a 2018 Mazda CX3 during the pandemic, before the prices for used vehicles went through…read morethe roof. The dealer worked patiently with us, I test drove 3 cars that day. One new at the other building different dealer and 2 of the used. I fell in love with the used Mazda as soon as I saw it. We completed the deal with a warranty and money off the vehicle. Was thinking of going down the road to look at a Subaru and the dealer sold me when he said that couple standing over there is wanting to look at that exact Mazda if you do not want it. SOLD. I love, love and love this vehicle. And the best part is I didn't even take it off the property to test drive it, since it is such a large dealership. P.S. I did call ahead and have the used car ready to test drive. It was out and ready for me.

Phill was awesome! No pressure, didn't make me feel rushed, explained everything so well and didn't…read moremove on until he knew I understood what he was saying, and wasn't obscenely nice. You know the type: overzealous, loud, too friendly, too chatty... he was relaxed, pleasant, very patient, informative without plowing me over with too much information, and generally just very down to earth. And props to Premier for hiring a tattoo'd Californian . I think it's great when a company doesn't get hung up on someone's past or personal tastes (within reason of course.) I could see his small tattoos on his hand and even though the shirt sleeve went down to the wrist, could tell he was hiding quite a few more. That tells me that this company is willing to hire people based on more than just looks, and I personally love it when ability supersedes appearances. Phill is great and everyone involved in my sale was wonderful and personable. I am very happy with this business! And Phill, thanks for dealing with me when I'd only had 2 hours of sleep in just under 32 hours. Lol I'm sure I looked dazed and confused through the process but you did great!

Was easy to schedule an appointment. Dropped off vehicle the night before. It was serviced at the…read morescheduled time the next day. My husband had the same experience as I did. Highly recommend this dealership. They are much more efficient than the dealership I purchased my vehicle from.

Bought a Jeep Grand Cherokee from Slimans Ross was our salesman he was awesome to work with made…read moreour buying experience as easy as could be we were out of state and everything went smooth in and out will recommend this dealership and Ross to anyone looking for a vehicle thanks again Ross

They failed in customer satisfaction because they completely lack customer focus. I brought my car…read morein because I had a flat tire during my out of state visit and I was never provided the key to the locking lug nuts from my home dealer. They were to remove the locking lug from the flat and install the spare tire. Then they were to remove the remaining locking nuts and replace them with regular nuts because I told them I was going to get all new tires (elsewhere). The estimate I got from the service writer Makenzie for $60-70 was roughly accurate for labor. However, she never indicated how much new lug nuts would cost. I got a bill for twice the original estimate because the new lug nuts cost $94. I know a new set of locking lug nuts costs $96. A good service dept would have informed me of the price of both sets of lug nuts to ensure that I got the best bang for my buck. But not service writer Mackenzie. She said I approved the final cost, even though looking at the timeline, I'm pretty sure those nuts were already on the car when I did so. I thought the extra cost was additional labor to remove the other nuts. I should have checked, but even if I had, they would have said the nuts were already installed. Then when I tried to explain where they made their error, they didn't want to listen at all. They didn't like me saying the "common sense" explanation, which would have been if two things are the same cost, offer the better thing to your customer. Duh. They knew I didn't have the key to the original locking nuts. They knew I was getting all new tires. All Makenzie had to do was have customer focus instead of having a "check the box" mentality. So now, I have a $100 set of lugs that I don't need. When I return to my original home dealer, they agreed to reimburse me for a new set of locking nuts, but now, I am still out $100, thanks to Makenzie. These guys could have come out being such heroes for me in my difficult situation, but now they are just mud to me. I can see from many other reviews, that their service department has a lot of both "overcharging" and "people" problems.

I want to thank Harrison Ford for taking the time to show me the new Ford Explorer Limited that i…read moredid buy after doing a test drive, what a big difference between my 2017 Explorer and the new 2022 Explorer. I also feel i was given a fair price for my trade in. My salesman Chad was very knowledgeable about the new car and answered all my questions. the finance man was very pleasant, explained the paperwork very well, offered me additional coverage with no pressure. I was very pleased with the way the whole buying process went, i have bought a SUV and a pickup from Harrison Ford in the past and highly recommend them. Rick Dennis North Ridgeville, Ohio

Harrison's our local dealer, we also are a family owned business in our lil ole Wellington Ohio,…read more so we always try to keep our business local & support our fellow owners, Rodney always makes that happen, even after my husband walks out a couple times to think about the purchase before making it... Matt was our sales agent this time around & he was great, would totally recommend Harrison's... They've been our auto dealer for the last 25 yrs..